Worst Edible Arrangements in Elkins park always gets the orders wrong and refuse to refund or replace Items as my advice make sure It 's NOT FROM ELKINS PARK!!!! read more

I would definitely recommend that you chose them to for your special occasion the customer service was awesome, ordering was a breeze and delivery was fast I couldn't be happier and the product was just what I ordered read more

No pre made arrangements (I think I was confused by coupon on web site for to go products). Said it takes 30-45 min for them to make one. But makes sense they only do custom orders now that I think of it... read more

Edible Arrangements - 20% edible to go product. Guess that's why I was confused when there wasn't anything pre made in store. - Gift Shops Near Me - Elkins Park, Pennsylvania

I had to canceled order because the recipients moved. Refused to cancel or refund the order. Corporate customer service told me its impossible to cancel or change an order an order. read more

Horrible customer service, please save your money and go somewhere else. Never delivered the arrangement I ordered and then gave me a hard time to refund my money which I still have not received, giving them 24 hours before I call the BBB on them. read more

Picked up chocolate covered strawberries for my daughter's birthday. I was very very disappointed!! the strawberries were so small they looked ridiculous in the cup holder it was in. There were 3 strawberries out of the 12 I thought were efficient size but when biting into them they were mushy.. so disappointed! I was embarrassed when my daughter opened up the box... never again will I order from edible arrangements.. Td read more

This location was closest to my home and I figured that since I was ordering just chocolate covered strawberries there was no way they could mess it up. I asked for nut covered as well. I repeated this 3x......!!!! And still no attention to detail. I will not be patronizing this place again read more

I received chocolate covered strawberries today and was really disappointed mind you I found out how much they cost and was extremely disappointed!!! They are all small and not even decorated they were just thrown in the box! My local grocery store does a better job and they're much bigger and decorated so much prettier AND they cost a fraction of the price. I suggest not getting strawberries from a chain store such as edible arrangements, especially when the product is not indicative of the cost. read more

Ordered and picked up my arrangement within an hour! It was beautiful and the fruit was fresh. My mom loved them. read more

Edible Arrangements - Confetti fruit cupcake dipped strawberries (small) - Gift Shops Near Me - Elkins Park, Pennsylvania

I ordered for 2pm pick up. I arrived before 2:30pm and the store was closed without any phone call, text, or email to notify me they were closing early or that my arrangement was ready. Really disappointed in the service. The arrangement was for a birthday party and would have been a nice gift. Horrible service! read more

I ordered an arrangement for my mother to be delivered today. It was supposed to be a sweet surprise. Throughout the day, I called this location a few times to coordinate the times for delivery. We agreed that if anything went wrong, they would call me or herself, I verified they had the correct phone numbers. Each time I called staff was pleasant and cordial. However.... at delivery, they failed to call my mom to at least ask her to come get the order. (When I realized the site was declaring it "delivered" but it wasn't received, I called several times (by then it's 4:53, they close at 5 pm) and no answer. I actually would have paid extra for them to deliver it to her door (she lives on 5th floor apartment), but the bare minimum would be for them to at least call her. Instead they left her fruit at the front desk. Didnt mention to the security who it was for (and if security wasnt there, they should have waited). Her fruit ended up sitting out for longer than 2 hours. It took me a while to get the number for her building's front desk and I had to personally ask the security guard to deliver it to her door. If this was flowers, the ordeal would be annoying, but bearable. But being that this is edible with some pieces dipped in chocolate, it should have been refrigerated right away. Who wants to eat fruit that's been sitting out? I dont even feel comfortable allowing her to eat this. This venue should have handled delivery better, and if it's outsourced to a 3rd party like Doordash, understand they are an extension of you. Such a waste of money, time, and effort. Unacceptable! Please do better next time. ***** UPDATE: After posting my review, I received an almost immediate call from corporate, who requested for me to send an email to an email address they provided. I did so, including my original review. Within 24 hours, Esther from the actual store called me. She listened to my concerns, responded appropriately, and took full responsibility for what happened with the order. She offered to send me an identical order free of charge. At that point I didn't need it, however we did work out an arrangement (pun intended). It seems where the breakdown happened was in the delivery process... they are currently using Doordash, a third-party company, and have been having some issues with the deliveries hat seem to be beyond their control. Esther did mention they are committed to improving the delivery process in the time being and will be finding a way to work better with their delivery service. My one-star was for mostly this breakdown in communication as it related to the delivery, and the hassle of me tracking down the product, etc. Since My concerns were listened to an a solution was created immediately, I am amending my one-star review to reflect 4 stars. ***** read more

I went into the store on 5/7/20 to purchase a basket. The worker was not wearing a mask in the back of the store. He is making orders for Mother Day.. Wow!! read more

Ok, place but not good Business, miss inform information, Was given wrong information about delivery and Times, part- Time workers not knowing the Job and always put your on hold for Periods of time, just shaking my Head, Good Luck if you use this Place... read more

I came to this location and Esther trested me great ! I'll de receive to family and friends :)

Awful experience I was suppose to get a delivery on Valentine's day and paid extra for delivery on that day. They did not deliver and everytime I called it went to voicemail or said they were closed in the middle of the day. I will never do business with the Elkins Park location again it wasn't the first time they screwed up my order! read more

Don't do it to yourself! Save yourself the headache and frustration and go elsewhere....seriously!! Customer satisfaction is below sub-par at this establishment. First, they're advertised store hours of 9am-5pm Monday- Saturday and I placed an online order on a Thursday for a Friday delivery, which was never delivered keep in mind,....when I called the store @ 1:30pm on the Friday of the expected delivery, I was greeted by the phone's answering machine that informed me to " call back during the stores normal business hours of......you guessed it..... Monday-Friday between the hours of 8am- 5pm!!! I called the store at least 5 times, each time resulting with the answering machine. It wasn't until I finally called the Edible Arrangements Corporate Office that I finally got a call from the Elkins Park store owner who said that the delivery driver was out with the order. OH NO MA'AM!!! DO NOT TRY ME!! The gift of the arrangements will do no good at almost 5pm because now the recipients of them have left for day. Thankfully I was given a full refund without delay and I will NEVER patronize this location EVER again. read more

This location is awesome!!! I have order and received multiple fruit arrangements from this location. The fruit is always fresh, the arrangements are nice and the customer service is superb. Esther is always helpful when I call. I would definitely recommend fruit arrangements from Elkins Park location.. Delivery is always speedy and the staff are phenomenal!! read more

I wanted to thank this location for excellent customers service. It is always a pleasure dealing with a respectable company. My family loved the arrangement and were very happy with the quality and freshness. I am amazed with your outstanding service. read more

One of the worst service ever. My first experience with edible fruit Called at 9am to surprise a family member. Place my order the guy assured me it would be delivered before 12 and 1 I was ok with that being though I just called in the morning at 1pm I called and notice that my order was still not delivered. I called at 3 pm and the guy told me that the driver was not far that he chose do whatever he wanted to do. I explain to him the my Family member had to leave. He called the driver he stated the driver was on his way by this time it was 4:30pm I arrive home and still no delivery no courtesy call. By 6pm I became very upset and cancelled my order and asked to be refunded. This was supposed to be a special surprise and it was ruined. The guy over the phone did not care about how I felt it being my first time I did not expect this. I will never order from here again nor will I refer this company to my family or friends read more

My arrangement was ready as promised, It looked beautiful and the fruit was very good.

This location is the absolute worst. They don't get ur order right or deliver in a descent time frame. When u call to inquire about what u paid for they sarcastically brush u off and tell u you'll get what u get when u get it. Please don't waste ur money at this horrible rude location read more

The edible arrangement my sister received was mold filled. Every single strawberry was moldy. Still waiting on my refund from the store. read more

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Ordered an arrangement to be delivered as a thank you gift. Having ordered arrangements from other locations in the past, I always receive a confirmation email to show time and date of delivery. I never received an email confirmation and the person I sent it to never mentioned receiving it. The intended recipient is not a close friend or even an associate so calling them up and asking "did you get those fruit flowers I sent?" seems tacky. I did call the location a week later to ask, they said it was delivered. I'd like to believe it but would I ever really know???? read more

I woke up Sunday morning thinking I wanted to send my niece something nice as she was just released from the hospital the day before. I got on the computer and found the site, placed my order around 9:30 AM. Before noon my niece called me to thank me and tell me how beautiful the arrangement was and how sweet the pineapple was, she had not tried the other fruit yet. I was very very pleased with the delivery timing. read more

Ordered a cupcake birthday arrangement to be delivered. The recipient loved everything except the donut which was a chocolate covered apple. She said it wasn't fresh. Other than that one hiccup, she said the arrangement was beautiful and delicious and it arrived early in the day. read more

Webpage time isn't updated. Webpage said it closes at 4pm including google. Door said 3pm. When I looked into the store no one was in site and doors were locked. read more

Thank you Diiema , who took the time to be sure my very detailed order was on correct!

I had the BEST experience with Edible Arrangements. Ordered an arrangement for a family member and had the wrong address. Edible delivered it and the stupid people took it. I found out 2 days later that the arrangement was never received by the intended party. Called them and they were so nice and generous to send out another arrangement at no additional cost to me and my family. Thank you to the team in the Elkins Park Edible Arrangements location. We appreciate your kind service and re-delivery. I will definitely go back to them for more services in the future. read more

Called to place an order and was told I had to give my credit card information. I stated I wanted to pay for my order with cash and was told I could just come in and wait for it. I arrived at the store at 4:20pm knowing they closed at 5pm. I only wanted 6 chocolate covered strawberries. I was told that they stop making orders at 3pm. I asked why wasn't I told that when I called in earlier and tried to place an order. The guy behind the counter admitted that he was the one I had spoken to earlier. So again I asked him directly "Why didn't you tell me I had to be here before 3pm to place an order?". "Oh.... well I didn't know you were going to come in after 3pm" he said. Huh?! I asked to speak to the manager, he said he was the manager. His name was Marcus Duff. He had the most nonchalant, lazy, I could give a bleep, bleep attitude I have ever seen. Honestly I think he was high or sipping alcohol from the cup he kept drinking out of. It was like a bad scene in a movie how this guy was. Imagine the laziest employee ever. If their policy is no orders over the phone without a credit card, then the very least they can do is let the customer know to be there no later than 3pm to place a cash order. I have never seen a more poorly run business or a worse "manager". They will never get my business again. Horrible customer service from employees who clearly don't care and would rather be anywhere else but there. Oh yeah.... I asked for the number to corporate to make a complaint and Marcus gave me the wrong number. Had to look it up myself SMH! read more

Placed an order early in the week for my wife for Valentine's Day. Delivery never arrived. That evening, tried calling store maybe 20 times. Line was busy up until the time the store closed, then it rang but went to voicemail. Left a message and never got a call back. Tried calling the next day and the voicemail message was an apology saying that due to overwhelming volume, deliveries were postponed and will continue until complete. The message ends with no way to leave a message to cancel delivery. Unreliable. Will not use them again. read more

I was hesitant to order from this store since it had bad reviews but I gave it a try anyway, and I am glad I did. I had to send a gift for Christmas and I had run out of time to go shopping for something in the mall. I called in the morning and the person who took my order was very helpful, I was told that they could not guarantee a time for delivery , which I was fine with, but that it was going to be delivered the same day. As soon as it got delivered , the person who I sent it to called me, he was so excited and happy, he said it was the perfect gift for him. It was perfect for me too, I had made the right choice by sending him an Edible Arrangements. Thank you Edible Arrangements read more

The absolute worse edible arrangements ever!! I don't know what has transpired over the last few years with this location, but this location used to be much better than it is now. I placed an online order but had to make a slight change to it (pick up time). Since this location is practically a 5 minute drive, I stopped in the store to make changes to my order. I was greeted by extremely rude staff who did not acknowledge my presence and was subjected to loud music blaring from the kitchen that was filled with curse words. I had to wait about 15 minutes for the rude cashier to update my order. Fast forward to this morning: my order was supposed to be ready at 9am. I arrived at 9:20am just to be told that they are waiting for the chocolate to dry and it will take 5-10 minutes. 5-1 minutes?!? What the hell was the point of me updating the pick up time then if it wasn't going to be ready at the time it was supposed to be??? You've been warned: if you want to be greeted by unprofessional employees who couldn't care less about your presence, then shop at this location... read more

There has to be another Edible Arrangements you can find that will actually fill their obligations to the buyer and receiver of their product. Stay clear of this specific store unless you want no service, then I highly recommend it for that non-service capability. read more

Ok so I ordered Edible Arrangements for the very first time. I decided to go with Elkins Park location because it was closest to where I needed it delivered. I order it for a very close friend of mine who had lost a loved one. I called on the day of delivery to get more information on my order. The young lady who answered the phone was very unprofessional and immediately put me on hold several times without my knowing. Once she came back onto the phone I proceeded to ask if she could let me know whether or not my package had been delivered. She quickly huffed and said to someone in the background "here you answer this question." Unfortunately I was unable to have my questions answered. After about my third time of calling and having no answer I gave up. I eventually called corporate who was able to give me a response. Overall my close friend did finally receive his package at 8:30p.m. that night and was very happy. But due to the fact of not putting my name at the end of my brief message on the card the recipient did not know who sent the package. I was a bit disappointed because I made sure to write my name under my message when I placed my order. I can say that I would still give Edible Arrangements another shot but definitely order from another store location. read more

My son ordered an arrangement for Mothers Day; it came a day early when no one was home; I spent Mothers Day calling the Elkins Park Store; they kept their phone off the hook from 10:00 am until 1:20 pm. Many attempts to reach them failed as the calls were either busy or went straight to voicemail. When I finally reached someone at 3:38 in the afternoon, I was told all deliveries would be made that day; It never happened. Never do business with this location; they are the pits. read more

Disappointing. Sad. Terrible Customer Service and Organization. That's the summary, here's the whole story. I ordered a basic chocolate covered strawberry arrangement for my long-distance girlfriend, for Valentine's Day back in January. Quite proud of myself for planning ahead, the older I get. I live in Memphis and she lives in Philadelphia, so delivery service is quite important to us for special occasions. I ordered a basic box set of chocolate-covered strawberries that never came. As the day wore on, and it got into the afternoon, I began to wonder why she had not received anything. Upon reaching out the store phone number I was given in my e-mail, and finally making contact, I was told the order had been sent to another store and I also had a new order number. Hmm, no one had updated me. So I reached Elkins Park and after some time was able to get through to Marcus. He assured me the order was out for delivery, and I asked about policy if contact could not be made for delivery. WOULD THEY JUST LEAVE IT? He replied, No they would not. It would come back to store and they would re-attempt next day. I hated this idea. I said absolutely not, it has to be delivered today, that's the entire premise behind a gift like this. I asked if we could leave gift, in worst-case scenario. He said if I gave him permission. I said I would, it was very important to me. The day wore on without a confirmation of delivery, and my girlfriend burned some calories running up and down the stairs to see if maybe they had just left it outside. She had left the house so briefly, and given the time period, I knew there had been no delivery Valentine's Day came and went without an arrangment. To my dismay I accepted this as fate as I could not reach anyone on the phone anymore as business had shut down. The following morning, at 8am sharp I was on the job. I reached out to Marcus, asked what happened, and he said he was sure it got delivered, but his driver was not there yet to ask. i said it was not, and asked for confirmation of a delivery receipt or anything that would confirm this delivery. As I was placed on and off hold for approx ,15 mins, he said he could not find a delivery receipt, but he could also not find the arrangement. He was sure it had been delivered because it was his "best driver". I, again, pressed for confirmation, to which he said he could ask the driver when he got there after 11 and would try to get back to me at some point. He then proceeded to tell me that "this is Philadelphia" and he had strongly advised against it. He had not. Which is not the point. Insinuating it had gotten stolen off the porch in Manayunk where she knows all the neighbors, and much more expensive packages were left around Christmas was the point. Absolutely ridiculous. I assured him there was no way, this had never happened in over a year, and that I didn't see the odds being that that somehow occurred. Marcus said he would try to call me back later but he was busy so it could be a while. Huh? I said fine. I then called Customer Service, and after an extended hold time of 15+ minutes, talked to a polite customer service rep named Christina, who listened well, but didn't offer a real solution. I expressed my frustration at the chaos, disorganization and lack of a delivery, to which she proposed contacting the store and seeing if they would waive the delivery fee for another arrangement. I scoffed at this idea and told her there was no way I was paying full or discounted price for an arrangement again. Christina contacted the store, talked to Marcus, then told me that he would be calling me once his driver had arrived and he had spoken with him. Around 10am I received a call saying that Marcus had talked to his driver, and he had found the delivery receipt and that the driver claimed it had been delivered. I pressed for proof, asking if he had a time or location and he said the receipt was blank. I asked him if the driver knew where he left it or, when he left it because I did not see it as realistic. He again said he did not, but he had left it. Deflated, I asked if I ordered another arrangement, could he get it there today, and would he waive the delivery fee (13$?) per the CSR rep's suggestion, he said he would. I told Marcus I would pick a new arrangement and call him back in about 5-10 minutes. I picked out another arrangement and thought how crazy I was for almost spending $120 on 12 strawberries. Love I suppose. When Marcus answered, and I advised I was ready to place my order, he then casually mentioned they had found the arrangement in the freezer. He asked if I wanted a refund for that one, and wanted to place a new order I said no, this was not a money grab, I just wanted the freaking thing delivered. No apology. No voucher. No admitting wrong-doing, her arrangement was left on the front door, after I specifically asked them not to do this this time, WITHOUT a phone call. read more