I appreciate the manager calling me back and explaining the situation. Thank you for still processing my order.

The arrangement never came the app kept saying 5 stops away , I called the store 3 times they assured me the arrangement was coming. It never arrived I am just writing this comment as evidence. Incase they don't want to refund me. Thank you read more

Edible Arrangements - My order ,Never arrived kept saying 5 stops away last time I checked was 11:04 pm - Gift Shops Near Me - Fontana, California

Horrible experience. Sounds like this locations customer service issues have not improved. Ordered a gift 5 days ago for delivery today. Watched the website tracking throughout the day and it never changed to "out for delivery". Tried calling at 1:30p for an update. No one answered. Called again after 3p because the business where the arrangement was to be delivered to closes at 430p on Fridays. When the girl answered she said the arrangement was being worked on now. Surprised I asked if it was even going to be delivered today and she said she would check. When she came back to the phone she said that actually an attempt to deliver had been made that morning and was unsuccessful. I asked why I wasn't contacted and she said on the recipient would be contacted, but I confirmed they weren't contacted either. She wasn't able to tell me why it was "unsuccessful" when it was set to be delivered to to a business location that has 24 hour security and receptionists. She said they could attempt to deliver again the following day (Saturday) if I wanted them to, but the business where it was to be delivered is closed on weekends. Now trying to get a refund for the arrangement that was not delivered. Reading these other reviews here and on google, it sounds like this is the norm for this location. Would not recommend purchasing here. Went to the store to complain and request a refund I stood in the lobby by myself for several minutes. read more

Edible Arrangements - Gift Shops Near Me - Fontana, California

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Very disappointed with the customer service from Edward Pratt, the owner of Edible Arrangements in Fontana. It's honestly unfair that they refuse to honor prior remakes on orders that were originally messed up by another manager. Instead of trying to make things right for loyal customers, they completely dismiss the situation. Overall, it makes the store look very unprofessional and shows a lack of accountability and customer care. After this experience, I can honestly see why this location only has two stars. You're much better shopping with small business owners than places like this read more

Edible Arrangements 11201 Sierra Fontana. My daughter ordered 12" Platter w/chocolate and white chocolate covered strawberries, berries, and word Mom out of pineapple. Beautiful arrangement but did not deliver on Sunday like they said. So Monday it was to be delivered by 12:00 pm. Once again (no show). Today, May 12, I had to go to the store and pick it up. Very poor service. You need to take care of your customers or will be out of business. read more

The 1st time my daughter ordered was during the pandemic a few years ago. This year she ordered and picked up in person (didn't look in the boxes). We met for dinner nearby and she was rushed. At home after dinner (just past 7pm) I opened the boxes to find 6mini cheesecakes, I said that's a lot of cheesecakes for us. She realized the order wasn't right, I read the tag, she pulled up the website and saw what it was "supposed" to be cheesecake and dipped fruit, and realized they had just closed ): The following afternoon, no response I took both boxes back to the store. The young lady apologized and said it would be about 20min to "throw" a new box together. After reading several reviews, I am encouraged to not refer or return read more

Edible Arrangements - the actual item ordered, I picked up the following day - Gift Shops Near Me - Fontana, California

I want to give a huge THANK YOU to Savannah at Edible Arrangements! She truly made a stressful day so much easier. I came in last minute, not knowing what to pick, and she created two beautiful arrangements on the spot. She even gave me a discount, bringing the price down, and took the time to pack everything perfectly with a card and bow. The fruit was fresh, delicious, and worth every penny. Savannah went above and beyond--I will definitely be back! read more

Edible Arrangements - Fruit arrangement YUM!!!!! - Gift Shops Near Me - Fontana, California

I'm still waiting for a "phone call" from the store manager regarding an order I was charged twice on a order that took place last Thursday (2/11) read more

This was a gift to me from my husband for my 67th Birthday. He purchased the flower bouquet and a box of 4 chocolate strawberries and 2 little cakes. The strawberries were old and gross, the stems were almost black and crispy. I can't believe they would actually sell something that terrible! read more

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I've always had a good experience when it comes to edible arrangements until today! I placed an order 2 days ago to be delivered today at a business location. At 1:45pm when the arrangement had not been delivered yet I pulled up the tracker and it should ordered received at the store but creating the arrangement was still not started so I called the location to find out what was going on and they said they were just waiting for the driver to return and then they would deliver my order next I told them it had to be delivered by 4pm they said ok that's fine. After I hung up the phone the website magically updated to creating arrangement. At 4:15pm per the website the order was still not out for delivery. I've cancelled the order and now hoping for a refund since they never actually delivered the order. Next time I will just order flowers from a florist read more

I had a last minute birthday delivery for my co- worker who lives in Colton. The person who took my order was not the best. There was a bit of background noise so it was hard to hear her. Amazingly, she got the order right. They were able to deliver same day. She said it would be delivered by 5pm and it was delivered at 445p.m. My co- worker loved her simply edible arrangement and bouquet of flowers. read more

Edible Arrangements - Simply Edible Bouquet - large - Gift Shops Near Me - Fontana, California

Ordered chocolate covered strawberries a year ago on 6/1/2024 for my wife's birthday and never left a review until due to another bad experience with a different edible arrangement location. Back on 6/1/2024 my chocolate covered strawberries had a HAIR stuck on the dried chocolate dip after biting into it. They were packaged and delivered to my wife like that on her birthday. Straight in the trash they went. So gross. Picture shows date and hair. read more

Edible Arrangements - Hair circled. Date of June 1st 2024 at top If you pinch and zoom out on the photo. - Gift Shops Near Me - Fontana, California

The owner called me and asked what happened. I shared with her my experience and she was very appreciative for the feedback, refunded my order and ever offered to comp it. I will definitely give the a second chance. read more

I will never order from this company again, I placed 2 orders in 2 different cities 2 different days, for Mother's Day, My mom would be delivered on 5/10 I had to call to request ETA several times as it started getting later I was tracking package at 1 point the car was at a location for a long period of time. Once the arrangement arrived my mom called me immediately the Strawberries were melted the fruit looked as if it pre frozen and defrosted it was wilted and Hot. I called the store explained what had happened she stated that they were overwhelmed with orders and apologized for the situation they had out resourced Uber for delivery!!!! So the package was not even in a refrigerated company vehicle. a few hours later. There was a knock at the door and it was the driver giving her the balloons that were supposed to be with the package I ordered this for Mother's Day the balloon said HAPPY BIRTHDAY! The customer service representative apologized once again and stated if I wanted my money back or if they can make a new arrangement and deliver the following day which was 5/11 they also called my mother talked to her and stated they will be dropping off a new arrangement to her. My mother waited all day no one ever showed. I called at 9 AM on 5/12 the phone just rings and nobody answers. I'm requesting a full refund so let's see if I am granted that this was unacceptable for the amount we pay for these arrangements,. DO BETTER!!! For the 2nd order that was in Moreno Valley It was NEVER delivered as that store was also overwhelmed with orders and received their fruit shipment late and their uber drivers were not responding! This is absolutely unacceptable and ridiculous!!! The only plus I can say for the Moreno Valley store is they answered at 9am and will refund my money we will see. read more

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Another good experience for mother's days weekend! Don't let these bad reviews stop you from trying them out. I ordered in advanced on their website and picked it up. Super easy and quick experience. Workers were nice and helpful when I asked questions regarding pricing. Fruit was super fresh and delicious 10/10 read more

Edible Arrangements - Gift Shops Near Me - Fontana, California

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Pineapple looked old and was smaller than usual and they gave me no wrapping or the secret message i wrote for my partner, i would recommend getting your Arrangements in another location. read more

I am so grateful to Shay she was so accommodating and so pleasant, she made me feel she was eager to help me. I didn't make my order very easy, but yet she went out of her way to ensure I was happy. read more

The arrangement that was delivered had a bad smell and taste. It was rotten. People can get sick how can you deliver this nastiness. The watermelon was days past and disintegrating. The orange slice I tasted was disgusting and the peel had changed color. Shame on you. The person that bought it called you and asked to make sure it was fresh. You should be sued. People will get ill from this place. read more

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DO NOT USE THIS LOCATION. NOT MILITARY FRIENDLY. I am currently deployed in the Middle East. I ordered an arrangement to be delivered on March 5th for my wedding anniversary. My wife was home (as well as her entire family of 5 adults). I got emails saying that "they attempted to deliver". Not sure if the driver was lying saying they attempted to deliver it when they did not. I then called the physical store itself on (March 7, 2025 at 5pm) and the girl who answered the phone said they cannot give a full refund that they can re-send the arrangement or give a partial refund... They are putting all the fault on us instead of looking into their driver or taking accountability for a failed delivery. They want to make the delivery after our anniversary or give me a partial refund for their failure. It is more frustrating that I am not home and I am on a 13 hour time difference and they could care less about this situation. read more

Beautiful job. Although they were running an hour later than requested delivery time, due to a holiday event, they called me to let me know. They said they could have it there within the hour and asked if it would be ok. It was, so they delivered as promised. I would definitely use them again. Nice that they didn't just assume it was ok but took the time to call. Thank you!!! read more

I have used this location multiple times and they always deliver such great products and excellent service! For Mother's Day, I purchased some chocolate covered strawberries for myself, and I was so excited on the quality and tasteful of my order! I also purchased two fruit and receive reviews from both mothers looking for a great quality gift to purchase for a loved one. I definitely recommend this location! read more

Edible Arrangements - Chocolate covered Delicious Fruit Design Dipped Strawberries - Regular - Gift Shops Near Me - Fontana, California

Horrible experience. Placed an order (prior to 11am, and more than 9 hours later (3 phone calls and 3 emails) the order was still not delivered. Even though the delivery instructions stated: Please deliver asap. I called at 3:30pm, I was told the driver just left to go deliver my order. 5 hours later, Close to 8:30pm I received an email UH OH, the delivery attempt fail and they would try the next day. 9 1-2 hours? They had the audacity to charge my card nearly 80.00. Disputed I would never recommend this business AND the website was absolutely useless read more

I went in person to place an order at 9:30 am 10/4/25. I was greeted by a young lady that said, I can make you an arrangement, but you have to wait because the refrigerator is broken. I asked her, is the fruit spoiled? She said that she's in the process of moving the fruit to the front. I asked her, did the refrigerator break during the night. She said that she didn't know. OMG! Please ask questions before ordering from this location. read more

Placed an order for my moms birthday with the advertisement of 1 hour. I didn't expect it to be exactly one hour, I just wanted it to be delivered around lunch so she can enjoy the snacks and have the balloon sitting on her desk for the day. I placed it at 10:05am, and at 3:15pm they still have not even begun preparing the order according to the tracker. She leaves work soon, so I put a request to cancel the order as there is no point. Then almost immediately it updates to preparing the order (3:27pm). It is too expensive to not be punctual with it. I live in Newport Beach and could have drove from the OC up to the IE quicker than this store that is just a few miles from where I set the delivery to be. If you are behind on orders, then don't advertise same day delivery. I will be continuing to request my delivery as this is not what I paid for. I even reached out twice prior to trying to cancel and heard nothing. It was once I tried to cancel that they started to care. All I wanted to do was do something nice for my moms bday. read more

This place doesn't even deserve one star. Half dipped strawberries and the "I love you" wrap that is suppose to come around the box wasn't there. Dead flowers with limp soggy leaves. Horrible! read more

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Beware! The service is not good at this store. I have never written a negative review, but the service from this store was so bad I have to say something. I've placed several orders in many different cities and I've never been as disappointed as I was with this particular store. I placed an order to be delivered for a birthday surprise and the order was delivered late at night and placed in a bin outside the door of the house! It was not even found until the next morning and the chocolate was melted! I called the store and politely complained. The manager, Savannah, apologized and said she'd have a new order delivered. We waited and waited and it never came. I called again and left a message for a return call and she never even returned my call. Edible arrangements are not inexpensive! She could have at least offered a refund. My recommendation is to find another store! read more

I ordered a few things from this location. There was a slight mishap with the first order as I was missing an item. However, the manager called me the next day to make it right and added more onto what I initially ordered and had it delivered in a timely manner. Everything was amazing and I have no complaints at all. read more

Where to start all I can say is that the fruit us very dry and rotten. We paid almost 55 for the strastrawberries and they looked horrible and tasted soo sour. read more

Edible Arrangements - Rotten and dry fruit - Gift Shops Near Me - Fontana, California

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horrible horrible horrible, the flowers didn't look anything like what I ordered and were dead. the chocolate had melted from the strawberries and the balloon was scratched and dirty.the fruit went bad next day. read more

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It is now Thursday morning, my mother still has not received her order. Order status still shows " received" Why hasn't any managers contacted all of the customers that they have not received their order ? It has been 48 hours, no manager has contacted me. I'm going to tell everyone never to come here. read more

Edible Arrangements - Gift Shops Near Me - Fontana, California

Update to my original review- They initially sent my mother-in-law flowers that were not up to par. Dead and wilted. I called the store and was unable to get through, so I called the main customer service number. We attempted to have a redelivery, however, they weren't able to get through either, so began a refund. To our surprise a few hours later, they arrived with new flowers and extra fruit. Great way to resolve this issue. Thanks! read more

Edible Arrangements - Dead flowers - Gift Shops Near Me - Fontana, California

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Do not! I repeat do not buy anything from here. Don't expect a delivery on time. They have all day and wait till 7-8pm to actually deliver. I called and when asked when and where it'll be delivered they just say "their backed up". Over priced and poor service. read more

Here to update my initial review . The next day , I did contact corporate and they connected me to the store for further investigation . They asked me to send a picture of what I received and stated they would get back to me . A couple of hours later , they called to say that they were refunding me for the flowers , they would redeliver and in addition deliver a box of chocolate covered strawberries the next day . We did receive those and the flowers were MUCH better , vibrant and alive . Thank you for correcting this matter . read more

Edible Arrangements - Bouquet Fruit Flowers Bouquet - Small - Gift Shops Near Me - Fontana, California

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Thank you Edible Arrangements Fontana for the exceptional service; from the initial phone call to ultimately picking up the beautiful strawberry arrangement Nidia & Jasmine prepared for me! And what I particularly appreciated was after sharing with Nidia that it was a special work anniversary for my wife, she right away made some suggestions that turned out truly wonderful!! My wife absolutely loved the chocolate dipped strawberries I took to her work, and there is no question I will be back for future special occassions!! Continued success and thank you once again for making my wife feel so special today!! read more

I tried not to add any stars but it wouldn't let me continue until I did but if I could post no stars I would have because they don't deserve any! Do yourself a favor and don't order from them. Clearly they don't care about customer service. I ordered a $ 100.00 fruit basket for my mom's birthday on 4/17/25 to be delivered the next day for her birthday and they didn't even try to deliver. They updated the website with attempted delivery. I called and they said they would go back to deliver after I told the gal I spoke to that no delivery was even attempted. We tried to give them the benefit of doubt because my mom has a closed gate but there is a walk through gate that is never locked that they can enter. My mom has cameras and went back through the footage and they never even attempted to deliver. If you were attempting to deliver and got lost wouldn't you phone the person who made the order or even try to call the recipient. At 6:23 PM I called the store and she said she would call the driver and call me back. The store called back and said they would drive back to deliver and then I received multiple emails after the phone call saying they attempted delivery. I tried to call and they were closed so clearly she gave me lip service to get me off the phone. You had the entire day to make the basket and deliver. Why not just call and say you couldn't fulfill the order instead of lying so I had the chance to order my mom something else for her birthday. Everyone makes mistakes but own up to your mistake. I will be disputing my credit card charge and plan to order something else for my mom's birthday. So disappointing! Never again. read more

Their delivery service is awesome got there on time and the arrangement was beautiful. I would rather go with Edible Arrangements than Sheri's Berries they are the worst. No help no tracking on delivery said they would deliver May 2, 2023 lied and said they attempted delivery which in fact the never did. So my arrangements were delivered on May 3, 2023. When I called customer service they couldn't answer my questions was put on hold for most of the time 30 min phone call left me discouraged. Never again will I use these people and their florist that has no follow through. I like Edible they are very good and pleasant. read more

Slow for pick-up. Forgot the personalized cards. Sigh. Good arrangements. Sweet strawberries, in pretty choco-covering. Line too long with two persons working for me to get my check-in choco-covered fruit. read more

Edible Arrangements - Gift Shops Near Me - Fontana, California

WORST DELIVERY SERVICE EVER!! I wish I could give zero stars for Non-delivery! On November 28 at 3:00PM I placed an order online for same-day delivery to Kaiser hospital, which is 2 miles from them. By 5pm -still no notice of delivery. I called the store and was told she was the only one there with only one delivery person and 6 orders before mine. With delivery as late as 7 PM. Rather than risk it being there too late I told her it was okay to deliver Early the next day as it was a thank you for a nurse ending her shift on the 29th. She thanked me and said they could do that. On the 29th at 11am my order status was out for delivery. By 3pm it still said out for delivery so I called the store. They said my order status was changed in error and it was just now going out for delivery. I called again at 5:30 because it was still out for delivery. They told me it should be delivered no later than 6:30pm. I started calling again at 6:35 because it was still out for delivery and they close at 7 PM. Despite repeated calls they would not answer the phone. At 6:55pm I received an email that said there was a problem with my order and they were not able to deliver. No explanation, no phone call, no customer service worth dealing with again! So now a wonderful helpful nurse will never get the thank you gift I planned for her on the last day of her shift. I'm so sad and angry! Don't depend on these people if you have something important or special that needs to be delivered! I have canceled my order and requested a refund. :( read more

I paid $71 before tax and not to include the $15 delivery fee and $8 service fee. The gift gets to it's recipient and things got a little awkward. The balloon said "thinking of you," not "Thank you " as I had ordered it. This isn't the kind of relationship that saying "thinking of you" is appropriate. So then it came with a small fruit bouquet. I bought the largest option but it still didn't look like the picture. Substantially less fruit in the one I had delivered. It was also completed missing grapes. They told me that I need to show them pictures of the mess up, which I can't do because my boss took it home. Then once I send the pictures I need to go confiscate the gift. Then I have to take it back to them and they'll remake it. So I'll have to text my boss on a weekend, tell her not to touch anything. Then go to her house to get it. Them drive to Fontana to give it back to them. Then wait for them to redo it and take it back to my.bosses house. That's not going to hapoen. I just want my money back, at least half, for my embarrassment today because I chose a place with 2 stars. I should have known better. read more

My experience was great! The tall driver with the black Honda was super helpful and nice. He handed my edible arrangements with care. Thank you so much!! read more