Erika and the team at Edible Arrangements in Grapevine made my wife's birthday extra special! Erika was fantastic to work with, and the fruit and chocolate were incredibly fresh and delicious. The entire customer experience was seamless from start to finish, and the presentation was beautiful. We'll definitely be ordering from this location again. Highly recommend! read more

Spent $60+ on a floral arrangement & cheesecake for my mother-in-law for her birthday. This was sooooo embarrassing. She said the cheesecake was "okay", but she asked us not to use this company again since the flowers were so bad. No worries, we won't!!! Broken stems, wilted flowers, ugly vase, poorly done arrangement, not all roses like advertised and no 1 hour delivery as also advertised. It took them 4+ hours to tell me they couldn't deliver same day! They actually did deliver same day, but yuck! I think a 4 yo could have done better. They did give a partial, approx 65% refund, but this shouldn't have happened in the first place! read more

Edible Arrangements - This is what the nasty arrangement actually looked like. - Chocolatiers & Shops Near Me - Grapevine, Texas

Horrible Experience. I purchased a Birthday fruit arrangement that cost over $100 and it wasn't delivered to the business location until after 4pm CST. The cantaloupe was not fresh and went bad in less than 2 days. I called the store multiple time and was told manager was in a meeting and will call me back. I called again before closing and was advised Manger gone for the day. I told the employee that answered the phone I wanted a refund and he rudely said "I cant help you with that" and hung up. I called back and no answer. Manager called me back in less than 20 minutes and said fruit should be consumed in 24-48 hours . I buy fresh fruit from the grocery store that lasts longer than 48 hours when refrigerated. She offered to replace the order but the person that it was delivered to got sick from the fruit and declined. Very Poor customer service at this location. I will not be using Edible Arrangements again. I wish I would have read the reviews prior to my purchase! I didn't chose this location , my delivery address did. The Manager is refusing to refund my order. read more

Says it's open until 7 but I came by at 6 and the lights are off and door locked. Super annoying.

HORRIBLE SERIVCE!!! I order a valentines box for my boyfriend who lives in dallas and my order has yet to be delivered and has said it's been out for delivery for 2 days now. I have called numerous times and i have yet received any call back. I also requested online to talk to someone and no one has reached out to me for over a day now. DO NOT BUY FROM HERE, you will only stress yourself out more. read more

I'd give them zero if I could. Not only was it delivered just before 3pm which is way too late for people at a business to enjoy the gift, but it was smaller than a small and I paid for a large ($130!!). I had called to see why the order was late and was treated so rudely. Never ever ever buy from this shop, your money can do so much better with other retailers who won't misrepresent the size of the order. There were 3 pineapple flowers, 4 strawberries and a bunch of cantaloupe for $130. An absolute ripoff and not at all representative of what their corporate standards are for the bouquet. read more

Horrible experience trying to have a birthday arrangement delivered for a co-worker. didn't arrive as indicated, come to find out they didn't deliver because they want to ask her ahead of time if it was okay. Not sure why that pretty much defeats the element of surprise. read more

If I could have left LESS than one star I would!! This has been THE most stressful experience!!! Pay for a service and nothing like being TOTALLY let down when too far to take care of it yourself. Extremely frustrating and disappointing read more

I don't live in Grapevine but my mother does. So, I ordered her an edible arrangement for her birthday on Dec. 30, 2023. The order specifically came with a floral bouquet, it was a combined with a box of chocolate fruit. Well, the flowers were not delivered. I was very disappointed in this store's ability to talk to me. I had to contact the corporate office twice in order to get a resolution. Then, the store only refunded me half!! And it took weeks to get this resolved due to the lack of communication and NO CALL BACK FROM A MANAGER like promised. Not impressed y'all, not worth it. Go to a local shop instead. read more

Neat place with amazingly tasty treats. Basically they make fruit bouquets, mostly for the same occasions for which you would send flowers. I was somewhat skeptical until the first time I tried one of their pieces of chocolate covered pineapple at a booth at Main Street Days and now I am an addict who tries to find reasons to send fruit boutiques. Weird I know, but I sent one to my brother and sister in law and now they are hooked. I am warning you, it is contagious. read more

Edible Arrangements - a fruit arrangement in a green bowl - Chocolatiers & Shops Near Me - Grapevine, Texas

Highly recommend! Above and beyond customer service! Was unable to completely fulfill original order due to limited supplies, but called and more than made up for it supplemental goodies!! read more

It's my birthday today and my friends went to get me chocolate covered strawberries and they were told to pick it up at 9, when they showed up at 905 the store was closed so they called multiple time with no answer but finally got them. I am now sitting here eating them and see this. read more

Edible Arrangements - I'm just trying to enjoy my strawberries but this is gross at least give your customers fresh strawberries... - Chocolatiers & Shops Near Me - Grapevine, Texas

Absolutely horrible service! I wouldn't give any Stars if it would let me. I ordered an arrangement 5 days ahead of time to be delivered to an important client on her Birthday. When it hadn't arrived by 4:00 pm, I tried to call the store. The calls were never answered by a human and voicemail not returned, so I called the National number provided. That number just rang busy each of the 15 times I called it. I called the store location at least 25 times and could not speak with anyone. Finally at 7:00 pm, I received a call from the delivery person that said no one was answering the door. I explained to the driver that the recipient was out enjoying her Birthday dinner and that I would never have expected the fresh fruit delivery to be so late in the evening. The driver was apologetic and told me it was her first day and her manager gave her 14 deliveries to make that day. I asked her to have her manager call me the next morning so we could work it out. Next morning no call from the manager, so I started to call the store again. After no less than another 10 attempts, I finally got a person to answer. She was no help and offered to have the manager call me. I explained that I already had that option and that I was not going to wait for that. She gave me a number to the manager. I called and the manager explained to me that they have until 9:00 pm to deliver per their policy. I won't get into how stupid that is, but she stood by that and would not accept any responsibility about the delayed delivery. Just blamed her 71 year old delivery driver who "moved slow". Never apologized or took ownership of the problem, just blamed everyone else. Said she was at the store the day I was trying to call and answered all the incoming calls and said i was lying about how many times I called. Just a horrible way to conduct business. I have sent Edible Arrangements numerous times over the past 7 years. Never had any issue, even when I ordered at the last minute. Of course, none of those orders were from the Grapevine, Texas Store where the owner not only cannot spell Customer Service, but also cannot comprehend the first thing about how to provide it. read more

Super disappointing! My boyfriend ordered me an arrangement as a surprise and requested delivery to be by 3:30pm because of my work schedule. He ordered about 2 weeks ago. When he called today a lady came on the phone and did not introduce herself. She told him they would apply the coupon for feb 14th delivery and that adding anything elsw was not possible and they didn't have to do so. Customer service sounds like a joke. He ordered a pricey item and she told him ok we can just do a refund. Had the customer service and SYMPATHY been there he may have went through with still having the order delivered to me. The surprise was ruined, he had to tell me about it since i hadnt told him i got a delivery. This was a complete waste of his time to make me feel special and edible arrangements failed and didn't care to fix the situation. read more

I have always had a good experience with Edible Arrangements in Grapevine. She's very nice and helpful. Have always been satisfied with the service here and will continue to use them. read more

Placed an order yesterday for pick up. Waited outside for 20 minutes only to be told that the location is closed and they're doing their business in Irving. Terrible and waiting on my refund. read more

Called in to get a delivery and the customer service was quick, fast and efficient! Rose was great to work with.

The delivery driver is overly aggressive and tried to run into my car when I was parking. I would suggest that she be more courteous as she is driving around in a van with her company's name, etc on the side. I for one will not do business with such a place. read more

I'm totally with Cameron L.. I ordered a week in advance. I wrote the following letter to the Edible Arrangements' CEO, Tarid Fariq, Complaint Contact: Marcia Boyster, and Support Manager: Chritine Centola. NOTE: I have faxed this in multiple times. I have heard NOTHING back from anyone. =============================== DATE: 2/15/12 (Day after Valentines) Hello, I hope you are having a great morning, as I most certainly am not. As you know, yesterday was a very special day to many who were expecting, and actually received flowers/arrangements. My wife received NOTHING for her special day. I ordered a simple fruit arrangement and some chocolate covered strawberries. The delivery was scheduled for 2/14/12. I ordered them a week in advance. Come Valentines day, the Tracking tool on https://www.ediblearrangements.com/CustomerService/track-your-order.aspx read "Received by store" for most of the day. At about 1:00PM or 2:00PM I became worried. I sent an inquiry to you from https://www.ediblearrangements.com/CustomerService/inquire-your-order.aspx#CSCnt. I received zero feedback. At 4:00PM-5:00PM I began to panic. I sent another inquiry via the same link above, DEMANDING that someone called me AT THE VERY LEAST, for an update! I also have records on my phone that I called store #490 in Grapevine., TX more than one hundred times. The line was busy at (817) 329-5900. I finally got on a wait line with hold music at around 5:15PM. I was on hold until 6:00PM when I could not hold any longer. To this moment, I have NOT received a word from anyone. As you can see, I am entitled to be very upset. My wife thought I had forgotten entirely about her special day. 2/15/12 8:12AM: I called Edible Arrangements store #490 in Grapevine, TX. I spoke with manager, Mary Jo?. Mary was apologetic and informed me that they were overwhelmed with orders. She informed me that they were not able to fulfill all of the orders. Really? Yet, Edible Arrangements continued to take orders on the website. Something is not right there. Mary informed me that she could discount the $10 delivery fee but still charge me for the arrangement and deliver it today, I think she said. A WHOPPING $10? Seriously? I told Mary that this is BEYOND absurd. This is 2/15/12. It's a regular calendar day now. Valentine's is ruined and the most Edible Arrangements can do is refund me the delivery fee??!! NO! I could give her a new car today and it wouldn't make up for it. I want Edible Arrangements to make this right. Any shop worth its salt would make things right with the repeat customer. Can someone please do something to make this right? NOTE: Since I was not able to get through to anyone for a long time, I had Mary issue me a refund and cancel my order. Please contact me. read more

Thank you to Sara & her staff! My best friend not only did she received it on time but loved her Edible Arrangement! Thank you for sending a great quality & in a timely manner arrangement! read more

Had a glitch on my order, but Grapevine edible arrangements went above and beyond to make me a satisfied customer. Beautiful, very tasty and fresh. Thank you, "Grapevine Edible Arrangements." read more

Called at 1:30 on a Saturday for a same day delivery. Lisa was so friendly and helpful... Delivered before 4!! Will def use again

Great place to call for a gift package. I like the idea and they pull it off really well. I don't really know exactly the preparations that they put on the fruit but they are always really flavorful and taste better than I would have ever guessed. read more

I was impressed with the variety of arrangements available and reasonable pricing. My friends told me they absolutely loved not only the arrangement but that they were called by the local vendor to advise them of the delivery. Nice touch and appreciated! read more

Today is my wife and I second year anniversary of being married. She strongly dislikes flowers so I decided to order an edible arrangement. I placed the order at noon and requested it to be delivered to her work before 3pm and sure enough they delivered and she was beyond happy! I will definitely be ordering again for my next occasion. Chocolate covered strawberries were very fresh and tasty! read more

Ordered a simple $40 box of dipped fruit. They failed to remove the seeds out of the oranges. Sound menial but was not expecting seeds in an "edible" arrangement. Called them and they said they must have "missed" a few. All of her oranges had seeds. Obviously no attempt made @ all. they offered me $5 off my next order. Not going back there so no thanks read more

I sent this gift to my sister and since I'm from Florida, I really rely on orders being done in a timely and as accurate as possible. Unfortunately they just missed her. Not only did they call her, they called me to let me know they missed her and that they would make a fresh basket for her delivery, and rescheduled a better time to redeliver. I was so happy to hear this and when she received it, she loved it. Thank you Sarah and your team for all your help and great customer service. read more

Do not ever order anything from this company! I placed a Valenetine's Day order on February 10th online and they guarenteed my order for Valentine's Day and never delivered it at all. I tried calling them to get a status on the delivery, but they never answered the phone. I left messages and they were never returned. No one even notifed me or even emailed me that they couldn't make my delivery. I understand being busy, but as a customer, I deserve some kind of notification or don't take my order at all. Finally on February 15th, I get ahold of the manger who found my order and it was still sitting there in the store. I immediately wanted a refund and she was hesitant to refund my money. She actually still wanted to make the delvery the day after Valentine's Day and charge me! This was the worst customer experience I have ever had and they don't deserve to be in business. read more

I find it hilarious that people are saying this Edible Arrangements does not deserve any business whatsoever and that they will never order again. First of all, it is Valentines Day.. the busiest day of the year. I can guarantee you that their employees went into work at 2am in order to get everyone's arrangements made as fast as they could. These baskets are hand made. Can you imagine the work they put in? E-mailing a store and asking them to call is completely useless considering they are BUSY. Call them. Don't call at 5pm expecting someone to say "Hello?!!!!!" So you had one bad experience on the busiest day of the entire year. If an Edible Arrangement is all you decided to get your wife on "HER special day" then maybe you need to re-evaluate yourself. Grow up. It's a business, people make mistakes. If it upsets you that bad that you waste your time getting on the internet and trying to ruin someone's business over it then you have got way more problems than a late fruit basket. I have ordered with this Edible Arrangements for over 4 years and I have never once been disappointed. I love Edible Arrangements and will continue to do business with them for as long as I can. read more

I was late placing an order around 8 am. Ms. K let me know that they were busy. She told me it would be delivered today. She was honest & very professional. The order was delivered before lunch. I had to call back & thank her. What a great way to do business. read more

I order from this company on a regular basis I have had decent service up to the last order I placed with the Old Main St Shopping Center in Grapevine, Tx. They left the arrangement outside the door in TEXAS ! under 100 degree wheather - no common sense whatsoever and really poor judgement. The worst customer service of those employees, they don't belong in that business read more

I was sent a gift from here. Horrible experience. First, they called to ask if they could make a delivery, I said I was home, but if there was melon included, to keep it as I am allergic. The sales associate, who was very nice, called back, and said that they would deliver something the next day without melon. Ok, sounds good. However, the next day, they came out without a call, (I just happened upon the delivery while returning from the grocery.) The arrangement was wilted, and had melon. I brought it to my Mom, who called the next day to say she had thrown it out. That all of the fruit looked bad, and she wasn't going to eat it. She'd tried a few pieces that didn't look bad, they were mealy. All in all, not great. read more