This is honestly one of the worst experiences I've had in a really long! Monday morning I decided to make an order online so I could surprise my boyfriend at work for his first day of his new promotion. I made the order at 9:18am, got a confirmation email, got another email at 9:20am that the store received my order. I paid extra for the order to be delivered within the hour so he could be surprised early and enjoy the fruit throughout the day. I checked the tracking a few times with no updates. So I decided to call the store at 10:30am for an update. The girl who answered informed me that the produce is in production. I asked what that meant exactly, she said the fruits just got dipped and would be out shortly. Mind you I paid extra for delivery within the hour, I called after the hour mark to see what was going on. Yes it was after the hour mark but I figured it's fine and would just wait for it to get delivered even though I paid for it to be expedited. I went into a meeting and continuously checked the app for update of progress. Still no updates. I finally get out of my meeting at 12pm. Once again I called the store for an update. The girl gets an attitude with me and tells me they get orders all day and just because I placed one doesn't mean it gets addressed right away, unless I paid extra for the expedited delivery. I then inform her I did pay for that option and the delivery was supposed to be done before 10:20am this morning. She then says I don't know what to tell you. I asked to speak to a manager, she then proceeds to tell me that her manager is out for the month and I can email her if I want. Provided me the email. Please tell me what an email is supposed to do when the problem is in the immediate. She then proceeds to tell me that the order is ready and they are waiting for Uber which is 5 mins out. Already frustrated I obliged. 30 more mins go by and still no updates. At this point I call my boyfriend and ruined the surprise and asked him if the arrangement and balloon have shown up yet. He said no and checked with front desk and said nothing has come. Mind you this location is very close to his job so he would have had it already. I waited another 30 mins, it is now 1:00pm and call the store once more. The girl tells me Uber picked it up and she does not know what to tell me. She provided no resolutions, no solutions, no accommodations, absolutely nothing besides her constant words of I don't know what to tell you. I have been dealing with this headache all day for something that should have been easy and done within an hour as that is what I paid for! My boyfriend then asks me to cancel the order as it is now almost 2:00pm and he has still not received anything! I call the store to cancel the order because at this point, who knows if the order was even made let alone sent out. She then tells me there's nothing she can do, the order was sent and I can email her manager if I would like. You mean to tell me I paid over 100 dollars for an arrangement, paid extra for it to be delivered within the hour, and here we are 4 hours after the guarantee delivery and you don't know what to tell me? She wouldn't even give me her managers number. I had to search the internet for corporates number. Once found, I called and they apologized immensely and informed me that is not how this business operates and apologized again. Corporate placed me on hold and contacted the store and informed me that they have escalated it to the manager for immediate response. I then informed her that they informed me that their manager is out for the month. Corporate insisted that they have escalated the matter and requested a refund. They provide me with a case number and informed me once refunded, it would take 7-10 business days to refund my bank account. The surprise was completely ruined!!! Not just the surprise, but the time I had to take out of my business day to follow up and escalate the matter. Just ridiculous! Would never order from this business again! read more

This store is trash! I didn't take a picture of the first arrangement which was worse! Strawberries were tiny- very sweaty & ugly. The girl asked if I wanted to redo them which was nice but through off my plans because I had to go back to the store. I had a surprise Bday to get to. When I picked up the second arrangement this is how it looked... nothing as pictured from what I ordered! I don't know how this store is still in business because these arrangements are NOT cheap! Yet they are handing out crappy fruit!!! I will never get this again at any store. I could have done better myself! Also sup with the grapes? I went to Food for less & got some green grapes that were very fresh & fixed this cheap looking arrangement. The platter was also plastic & flimsy! I want my money back honestly! I had to give this to my MIL I was embarrassed...she probably threw them away! read more

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a minute ago New Never had a problem with this store until this time around. I had order days prior to when I needed the delivery done. They could not get it delivered on the day it was supposed to be delivered. The driver said they tried to deliver but there was no answer at the door. Total lie we have cameras all around the property no one attempted to deliver. I tried calling the store many times to see why it wasn't delivered on time never got a response from the store. I left voicemails and an email. I had to call corporate for this to get resolved. The only thing the store manager was able to offer was a 50% discount on the same order and it would be delivered on the day after it needed to be! When recipient received the arrangement I was so upset with the order! Never ordering from this location again! If you are not good at customer service then don't work a customer service job! read more

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Worst service at this location EVER ! Store personnel do not answer the phone and 3-days went by with no call answered and no voicemail returned regarding a Mother's Day Delivery. While it is would be known that it would be 'busy' approaching the Mother's Day event...this store failed to deliver product and failed to re-deliver when notified. I could not reach anyone until Monday afternoon when I was told to 'email the manager' (who was also unavailable to take a call or speak with me directly). Stella (at this Covina location) was not helpful or service oriented at all. And big surprise that I still have NOT heard from the manager, Jilani, yet. Such a disappointment ! You need to DO BETTER and plan around these special occasions and busy events. Corporate has been notified - mostly because of the blatant disregard for customer service and return calls and you really should consider some empowerment of the team member(s) in the store. read more

Please do not order from here. The flowers we sent for someone's birthday were extremely disappointing and looked nothing like the photos advertised. The arrangement that arrived was small, poorly put together, and honestly embarrassing to give as a gift. When you order flowers for a special occasion, you expect them to look at least somewhat like the pictures shown, but this was nowhere close. It felt misleading and not worth the money at all. I would not recommend ordering from here if you want something that actually reflects what you paid for. read more

Edible Arrangements - What was ordered. - Chocolatiers & Shops Near Me - West Covina, California

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The service and people were great, but the product was just ok . I ordered an item with tajin on it for my wife and there was little to non on the final product. read more

Edible Arrangements - Those little specs are the very little tajin that was put on the order pretty disappointing - Chocolatiers & Shops Near Me - West Covina, California

The work of this business is very creative and artsy. They take fresh fruit and slice, cut, dip, and arrange them in the cutest designs. This is a healthy alternative to sending flowers or chocolates, nearly every person I know loves fruit. In addition to the fruit are cupcakes, mugs, balloons, and plush animals that can be added to your order. This location is smaller than others I have been to with several bouquets available for purchase. The West Covina store has a small display of items to buy. When I called to see if they had strawberries, she told me everything must be pre-ordered. You cannot walk in and browse to select a product. Check out the website and call your selection in for pickup or delivery. Enjoy your treat when you get your order, and don't forget to tell 'em that Rosemary sent ya! read more

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This store has changed drastically! Zero customer service! I had a good experience the last time I made an order, but this time was the worst experience ever. I made an online order that stated "one hour delivery" after about 45 mins, I call cause the tracking app didn't move and just showed an order was placed. I talked to a guy that stated the order I made was not an one hour order, instead of him walking me thru the cancellation and reordering to make sure it's on time he insures me he'll have it there in time (3pm) At 1:44 the store called and told me they would have to change the decorations on the order to make it there in time "no more than an hour" is what they said. It's currently 15:50 and I checked the tracker, showed still out for delivery with three stops to go. Instead of her enjoying her arrangement with her coworkers, she's going to have to wait for the delivery guy and take it home. Horrible customer service! Definitely will not order from this store in the future. Badly managed and no urgency. read more

Improve on Customer Care Keep store and working area clean. Teach employees how to refund. read more

Edible Arrangements - Not worth $70.00, display window, floor dirty. Working area had fruit and open boxes strewn about. - Chocolatiers & Shops Near Me - West Covina, California

Went into the shop to order a platter for my friend recovering from surgery. I had an idea to substitute a few things and lo and behold there was a platter in the glass refrigerator just what I wanted!! I told the gentleman I would like a platter just like the one in the fridge, which had a delivery tag on it and this was the day before Valentine's. He opened the fridge and took the tag out off and said I'll just make another one! I was so happy and thankful! What wonderful customer service and the fruit was delicious I was told! read more

This is so embarrassing, please do not order from this location. The fruit is not fresh my daughter had to throw away her bouquet because it was bad fruit covered in chocolate. They don't care about customers, sadly they should shut down they take your money and Manager ignores you for refund. Employees blocked my phone number had to use a different line to call them. I ended up just disputing with my bank Please don't waste your time or money here sadly not this location. read more

I ordered an arrangement in store for next day delivery. When I asked about delivery time, the person helping me said they don't start delivering until 12:30 and my order would most likely arrive around 3:30-4:30. The next day at 11:45 I get a call from the delivery driver saying no one is home. I explained what the store saleperson had said about the delivery time and she said her manager gave her her schedule and that was that. So I called the store and spoke to manager Jovanny (not sure of spelling). After I explained what happened he never offered an apology and just kept repeating that that was how the schedule was made that day. I said he or someone could have notified my that the delivery was going to be 4-5 hours early so I could let the recipient know. I also said he and his sales people need to communicate better. As a result the arrangment sat on the front porch for 2 hours and needless to say wasn't "edible" My advice, go anywhere else. read more

Go elsewhere. I placed an order on 8/22/25 that was never delivered due to the driver getting a flat tire. I called for 4 days straight to get information on a refund or new delivery but never received a call back. The manager of this store is always unavailable and not able to return phone calls or emails. I ended up disputing the transaction with me credit card company and received a refund. But I still never received a phone call or email back from the store. read more

(Fruits) Edibles I got was sour. Trued calling the store few times, no answer. Left message but no return call.

Horrible Customer Service. I placed an order at 545 p.m. on a Tuesday. The email with confirmation stated that the order would be delivered the same day. At 554 p.m., I received a call that the delivery would not go out the same day as expected but would be delivered first thing the next day. I called at 9 am (when the store opened), but there was no answer. I called at 2 p.m., but there was no answer. I called back again 3p, finally, manager Jilani answered. He said corporate was not aligned with the information I received in my email confirmation. They are independent, and the information in the email is not accurate. I told him I would prefer to cancel the order since it was almost 24 hours later, and my order was not even en route yet. He said no. He blamed corporate and told me to contact corporate for a refund. I was not happy and demanded that he fix the situation. He finally offered to have the item delivered around the recipient's schedule; I told him I would reach back out with the recipient's schedule. I called back at 3 pm, I was told that Jilani was not in that day. He left no instructions for the staff to take care of the situation. I was told that they would try to reach him. I called back at 4p and was told there's nothing they could do except to check where the driver was. There's no accountability, even with upper management. It's such a shame. read more

Ordered an Arrangement for Valentines for my fiancé to be delivered at her job. When she received the arrangement, the strawberries were mushy and seems tawed out like it's been in the heat for a while. Pineapple was turning dark . I am very disappointed with this particular branch. I am a frequent customer with Edible Arrangements in general and never experienced such poor quality of product. Being charge such a pricey amount you would think that this establishment would put extra care into there products but this one was definitely not the one. I would love to get some type of compensation for this or get a refund. It's very discouraging when you give trust to a place and forfeit your hard earned money for a quality that is less than subpar. ORDER NUMBER - W0118791939-1 read more

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Horrible customer service! Jilany the manager is so rude & unprofessional. Sent an edible arrangement to my mother in law & specifically wrote on the " delivery notes instructions" ONLY DELIVER TO RECIPIENT. The arrangement never made it to my mother in law. Called the West Covina store only to hear them say that their job was completed & that nothing at all can be done. Fruit arrangement was NOT delivered to my mother in law! read more

Horrible customer service!! First table they have doors close,you have to ring the bell many times,when they open the door not saying anything I didn't know how sounded the lady voice NEVER AGAIN read more

I have a free birthday gift coupon for 6 pc chocolate covered fruit- when I went into this location to redeem it- I was told this specific location doesn't give what is on the coupon but gives a mini cheesecake with a pc of fruit on it. That is nice of them to offer, however, that isn't what the coupon is for or what I drove over for. read more

I have horrible experience in West Covina location, driver left my arrangement outside of my door. Temperature was 105 Fahrenheit and was wrapped with a plastic, all chocolate was melted We found it after two hours. Everything was melt. They have my personal phone number on the card and not even called or even knock the door or ring the bell. read more

Edible Arrangements - Chocolatiers & Shops Near Me - West Covina, California

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My order came today mostly melted. The top of the bat was missing and all the "monsters" were melted. One of the strawberry that wasn't covered was more white then red read more

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Horrible customer service I've called four times was told the manager to call me back each time. No call from a manager and then when I finally did get a hold of Manager. He told me there's no guarantee time on delivery and basically I just had to deal with it. I asked him if I could speak with the owner and he said the owner doesn't call people back. I suggest you go elsewhere. I had the same problem as many of the other reviews. An order arrived late and the coworker was long gone. read more

The arrangement was perfect!! I absolutely loved it!! The lady that delivered the edible arrangement was extremely kind and friendly. I wish I had a picture or remembered the lady's name but I was highly medicated because I just had surgery. I would definitely order from here again!! Thank you! read more

After having a horrible experience with the Pasadena location #216 (check Pasadena location page for my review), JILANI saved the day. Asked me what happened, acknowledged it was not what should've happened, went above and beyond to get my original order request and make sure it's delivered on time right before they closed. Thank you Jilani!! Merry Christmas - you just made my day and I wish you + your loved ones good fortune and blessings! read more

My child sent me flowers and chocolate for National Working Mom's Day, to my job. I was so disappointed to see the flowers, the roses were dead and broken at the stems ( it was an old break on the stem). I hope this store refunds their money. read more

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I received a delivery on Valentine's Day for a strawberry and pineapple hearts arrangement. The cello wrap was sticky and sweaty as though the arrangement had been left out for hours. Today's weather wasn't hot either the highest temperature today was 64 degrees and mostly cloudy. Upon opening the arrangement the strawberries were overly ripe and the pineapple hearts were bruised. These arrangements aren't cheap and I'm sure cost my fiancé a pretty penny. Very disappointing. read more

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First time for Edible arrangements. The young lady working was friendly and helpful to a point. She stated there was nothing she could do to help me due to getting into trouble by the owner/manager of this location. I was having difficulty with a coupon I received. We were able to work it all out in about an hour's time. (Thats because I ended up calling customer service from the store) I still haven't heard back from customer service, but they did tell her to move forward and honor my coupon. That was way more time than expected but again the young lady working was trying to be helpful and in the end the candy apple I ordered that she made fresh to go was good. This location is super tiny, the store front itself looks a bit dingy and dirty, I hope the back where they prepare their product is cleaner than the store front. I may return but possible to another location. read more

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I live in Long a beach but placed an online order for a birthday arrangement for my mother She lives in West Covina and this is the store that handled her order. The online ordering system is smooth and easy to place. I got her a very nice rainbow and butterflies bouquet(large) with chocolate covered strawberries and butterfly shaped pineapples, very cute!! Also got her a birthday cheesecake. Everything arrived fresh and in excellent condition. Packaged nice and secure and the delivery driver did an awesome job and she was happy because service was with a smile. It's super bowl Sunday so I know people probably had other plans so being open on a Sunday was a plus. I did read some of the reviews about fruit not being fresh or strawberries not having enough chocolate on them but that was not the case with my mother's bouquet. Everything was perfect and very nice. This was her first time receiving a fruit bouquet so she was pleasantly surprised and very happy. Thank you Edible Arrangements and also to today's delivery driver!! read more

Edible Arrangements - My moms beautiful bouquet! - Chocolatiers & Shops Near Me - West Covina, California

Horrible service- reps say there is no manager or supervisor on duty. An arrangement was made for a coworker that experienced a loss and there was barely any fruit on arrangement, it was stuffed with salad instead of fruit. I couldn't get a hold of anyone that could help me. They steadily told me to email the owner who never responded! I will never order from this store again and am surprised that this owner was able to buy into the franchise with this horrible quality product they are producing and subpar customer service! Good luck in this economy, I dont think this place will be open much longer! read more

Edible Arrangements - What I got! Missing fruit--stuffed with salad!2 strawberries on the whole arrangement, no pineapple daisies - Chocolatiers & Shops Near Me - West Covina, California

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To Davis my anniversary so I ordered the bouquet of roses and chocolate covered strawberries but I got these a bouquet of throw away extras. With three roses in them. Really? Than the young tells me their out of roses!!!!! Not even gonna do anything about. Here's your order and that's it. Don't go here or order from this location because apparently they don't pay attention to the orders and give the customer what they ordered. At least when they called and told me it was ready for pick up she could've told me about the flowers and discounted them for me!!!!! Really disappointed. Now I have to go to a florist and buy actual roses!!!!! read more

Edible Arrangements - That's what I ordered vs what I actually got - Chocolatiers & Shops Near Me - West Covina, California

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For the price that was paid it was just ok, But the roses bouquet was not set up nice looks like they just wrapped it up and don't take the time to make it look presentable and nice like on the picture advertisement. People should be a little more professional at their job. The roses are old not fresh at all, took them out to put them in a vase and the are falling apart. I'm never ordering from here again I should of paid attention to the very bad reviews. Now here's my review and my personal experience with "Edible " West Covina - I hope someone else learns from my mistake and thinks twice when ordering from them it's not worth it save your money. fyi Picture added this is bull sh$$t read more

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I ordered an arrangement for my daughter that had just deliver my grandson so be specifically order a baby boy arrangement and this is what we got. This picture shows you the difference between what we order and what we Got. Very Disappointed read more

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My mom has been ordering from this location for my birthday for several years and it normally is great. We received the arrangement this year and it wasn't nice upon arrival. Many of the fruits came with some of the rinds still on, but what we mostly noticed was the strawberries looking a bit wilted and the other fruits looked sour. If you're a big fruit person like me - you can tell when it looks sour it almost looks transparent in a way. And guess what - it was. We didn't call over the weekend (it was received on Saturday evening) as we did a day outing on Sunday, so we called the next day. The guy on the phone was rude and it sounded like he was doing chores or something while talking with us. We couldn't really hear him. He told us it needed to be eaten in 1 day. We've never had to eat it in one day - we've been able to eat it over the course of a few days. But you could tell they weren't using the freshest fruits and the cuts were lazy and rushed. Never purchasing from here again. read more

The absolutely only sweet thing about this store would probably be the chocolate dipped strawberries! Other than that, customer service especially from JAYLANI has soured this experience, what a train wreck when it comes to customer service and that's coming from someone who manages customer refunds/cancellations daily! I absolutely tried to give them the benefit of a doubt with Valentines Day mishaps, but the customer service provided by manager JAYLANI has been a complete nightmare, leaving plenty of messages asking for communication and he's never in! Order was placed for Valentine's Day, reached out multiple times to further cancel as it was not showing as delivered or even in transit (numerous phone calls, few different emails) finally scrambled for a backup plan only for the order to be completed the following day of 2/15 HAHA. Not only did I file a claim number before hand and wish for this to NOT be fulfilled, receiving the texts from who I assume was JAYLANI was the cherry on top of this terrible service. THX read more

Edible Arrangements - THX JALANI - Chocolatiers & Shops Near Me - West Covina, California

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This location needs a Zero stars!!! Don't know where to begin with placing a 300+ order getting a called from the store to email my personal information when it was already on their system! Employee lying saying transaction was on hold when I seen my bank app the transaction was pending requested to cancel.. with in an hour later I GET AN EMAIL my order was delivered checked with the birthday person NO ORDER WAS DELIVERED , I called back same person unprofessional said lies about their system he has to marked the order AS delivered to move it out of their system, I would think the transaction was still gonna be pending until my bank would removed it like every other transaction that doesn't process with in days! For my surprise next day the transaction was processed and charged BUT my product wasn't delivered! Save yourself a head go to a better location if this edibles are your last option! read more

Edible Arrangements - Chocolatiers & Shops Near Me - West Covina, California

They called to remind me of the order (which was convenient and necessary for me) and was super welcoming to me on a rainy day, made the experience so much worth coming today! read more

Very disappointed, my gift was never received. The store used Uber to deliver it and it was left outside their door, never knocked or rang the bell. Store was not helpful. read more

I am truly disappointed with the quality of the Edible Arrangement received from the West Covina location. Despite it being Valentine's and probably their busiest day, the expectation is that you receive fresh edible fruit that is arranged, presented, and delivered beautifully. If your business is incapable of fulfilling orders at a high volume or unable to deliver the quality that is expected, you simply should not take the orders. After seeing several 1 star reviews within the past 24 hours, I know I'm not the only dissatisfied customer. My order was delivered at 1:14pm on 2/14. Delivered in a normal non refrigerated vehicle. Fruit juices puddled at the bottom of the cellophane wrap. Condensation on the cellophane touching the chocolate covered strawberries that literally looked like a 5 year old dipped. Several of the non dipped strawberries were on the verge of mush, not to mention several berries that were completely yellow. Wow for a company who is supposed to deliver beautifully dipped large, fresh berries...you guys definitely missed the mark. Do not order from this location...they obviously don't care about the quality and freshness of their product. Please see pics. read more

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I have never had any issues with Edible Arrangements until last week. Bought some Chocolate dipped strawberries from the West Covina store and the strawberries were so small, only 1 big one out of the 12. If you don't have big dipping strawberries you should not sell the arrangement. These strawberries DO NOT look like what is advertised on the site! Really disappointed read more

Edible Arrangements - Small dipped strawberries - Chocolatiers & Shops Near Me - West Covina, California

The only reason I ordered from this store was because it was close to my parents house.I placed an order over phone Thursday 6/12/25 for pickup on 6/15/25 Fathers Day by my sister for our Dad because I was going to be out of town. When my sister picked up order she was given a deflated balloon and when employee replaced it, she gave her a different one that was not Fathers Day and didn't even say sorry and no explanation of why she was given different balloon.When my sister left store balloon flew away because they didn't tie it right and the fruit looked old too. When I got back I called to complaint and get a refund. First I spoke with an employee who said I would get a refund and to email my complaint. Never heard from anyone. Then I called 2 days later and spoke with an employee who said at first mgr wasn't in, then she says she is here but I never got to speak with her. I spoke with employee whole time and managers name I was given was Jilany, even though manager was in store that day. I was offered store credit for their store or for bouquet to be re-made because they said they didn't give refunds. I told them I didn't want neither, I didn't want to order from them anymore. WORST CUSTOMER SERVICE WEST COVINA STORE! read more