Everything about Lone Star Eye Care is great. From the employees who check you in upon arrival to…read morethe nurses, technicians and doctors, this medical care facility offered one of the best healthcare experiences I've ever had. The wait time was surprisingly short, especially when you consider the number of patients they see. Then, there is Dr. Madison McMenemy. I call her Dr. "Happy" Madison. She is, without a doubt, the most friendly, kind, caring and professional Doctor I have ever seen. A surgical procedure that had me a bit nervous, ended up being a very comfortable experience. My procedure was performed at Sugar Land Methodist Hospital. There, the quality of care continued. From check in, prep, surgery to recovery, every medical professional was top notch. I almost wish I had another eye that needed surgery.

We've been going to Lone Star Eyecare for years and consistently have excellent experiences. Dr…read more Matthew McMenemy and his team are always professional and thorough. For the last couple of years, Dr. Madison McMenemy has been a wonderful addition--she's personable, very sweet-natured, communicates clearly, and makes each visit comfortable. We have been scheduling our annual exams with her since she joined the practice. Highly recommend this practice!

Exceptional doctor and gifted eye surgeon. Extremely thorough and caring. Whether with routine…read morecare or sudden eye infections, the staff ensure that I see the doctor immediately and receive the care I need. I completely trust Dr. Jadav.

I was concerned about my cataract surgery and gave Dr. Jadav and his staff a hard time (perhaps I…read moredidn't hear to allow some time for your vision to recover right after surgery). Anyway they did a great job and the final results are 20/20 vision (I chose the multi-focal lens for both eyes, laser surgery). Kudos for Dr. Jadav for reaching out to me personally on a holiday to answer a question and a great bedside manner. Outlook Eye & Laser and Dr. Jadav is where you want to go, even if you are a worrier like me. My thanks to Dr. Jadav and his staff!

Saw Dr Garza on 6-3-22. His staff was very friendly. My wait time was the shortest I've ever had at…read moreANY doctors office. Dr Garza was very thorough with his exam after listening to way I was there. He was very good at his explanation of what he found and made sure I understand him. After all this he asked me if there was anything else he could do for me. I would definitely recommend him and his staff to you and my family. Hope you never need to see an optometrist, but if you do I hope you go see Dr Garza with Berkley Eye Center. Richard Clark.

Had an appointment scheduled. 45 minutes after my scheduled appointment they called me up and…read moreasked me if I was expecting a prescription RX today. I replied of course I was. They had me scheduled for a medical exam, I have always had the medical and eye exam done on the same day for 55+ years, but they said I would have to come back later for the prescription visit. Needless to say I left. I do not have time to just sit around. Looks like they have become a cattle call for eye exams. Would not recommend.

I had made an appointment 6 weeks in advance at the Sugar Land location. One week prior I received…read morea call from the office telling the the doctor would not be there or not in clinic that day. They informed me the next available appointment would be at the end of August. No accommodations were offered to fit me in with another doctor at this location. Extremely unprofessional.

I LOVE Dr. Bulan he is a patient, caring, wonderful Pediatric ophthalmologist for my young child…read more Although the wait times (sometimes over an hour and a half in total wait) and other office staff here SUCK! Not all but most of the staff members are just not nice, especially the optometrist-Wanda. The prices of frames/lenses without good insurance are just through the roof. ($325 for the pair my daughter needed) so I looked online to potentially order her a pair from a website for a cheaper price- the website needed her pupillary distance but the office wanted to charge $25 to give it to me (not listed on her prescription) I was also told it "generally isn't given out to pediatric patients and would have to ask Dr. Bulan if it were ok" do they do this purposely so you have to buy glasses from them? Just ridiculous.

Dr. Shaub was the best!…read more He's very knowledgeable and took his time to explain everything in detail. I've been seeing optometrist for years but no one has ever gone into details of the exam the way he did. A very genuine and polite individual. Seems like he really cares for his patients. Highly recommended!

Dr. Schaub is amazing! I went in with a specific concern after an appt elsewhere that left me in…read morequestion. He was very thorough , kind to my daughter and gave me so much ease. He also told me a few things about vision in general to help me better understand how the eye functions and what to expect as my child gets older. So-Thank you Dr. Shaub :) We will be back.

Our experience here was unacceptable. A few hours before our kids' scheduled exams, the office…read morecanceled--offering no reschedule until we called. The only slot? Two kids squeezed into 30 minutes before closing on a Saturday at a location 40 minutes away. We still waited 20 minutes past our appointment. Kaitlyn, the receptionist, was unprofessional. The nurse seemed so uncomfortable it made the visit tense. At 4:15, the doctor arrived with no greeting, no welcome, and no warmth. Not kid-friendly, rushed, and we weren't even offered the chance to purchase glasses. Complete disregard for our time and business.

Dr. Khokar saved my eye after a terrible injury. He was so professional and kind! I highly…read morerecommend him!

Excellent and expeditious services. The turn around time on my prescription shades was…read moreunbelievable. Expected delivery date was 7 days but received it in less than 24 hours. Exceptional quality!

So I have been coming to this location for a little under two years. Usually, my experience is very…read morepleasant. So much so I participated in free marketing promotions for them. However, today my experience was very disappointing. They have a new front desk clerk Tamera (She refused to provide her last name or last initial). She was incredibly rude and dismissive towards me. I was asking simple questions about how much a service would cost me. Part of her role is to answer customer questions and remedy concerns. I was trying to ascertain how they got the figures. I was met with unwarranted eye rolling and snide remarks under her breath. Her behavior was completely unacceptable and unprofessional. Prayerfully, her behavior is corrected as I am not sure I want to patronize this location in the off chance I will have to interact with this employee in the future.

12.24.25 First visit to this location…read more The front desk staff ladies were nice and polite. The wait time was long. (Waited 1 hour past my appointment time) The exam was very thorough. Seeing Dr. Jhaver is always awesome. I love the way she explains everything and answers all your questions. I only came to this location because Dr. Jhaver was at this location today.

I made an appointment with Dr. Brian Wright. I had a concern about a vision issue that I wanted to…read morebe sure wasn't related to my previous cataract surgery with Dr. Wright. After lots of initial testing by others (which I expected and had no problem with), I was escorted to a waiting area before seeing Dr. Wright. However, I never saw him. I saw another doctor who had a scribe. I left without seeing Dr. Wright. I find it strange that when a patient makes an appointment with a specific doctor and waits until there is an opening to see that doctor that the patient is seen by someone else. I am unsure if the doctor I saw is an optometrist or an ophthalmologist. I addition, it is important for people to know that they add a percentage to credit card payments and do not take checks over $100. Fortunately I have a debit card.

Very good care and service I have used them twice both times I have been very impressed with themread more

If I could leave negative stars I would. My husbands doctor referred him to this eye center for an…read moreemergency retina surgery. Paperwork was sent to them on Wednesday and a appointment was made for him Friday morning at 7:45am. We arrived this morning for them to turn us away because "they didn't get paperwork" for his doctor fast enough, and BY THE WAY, the laser is not working. When he asked why we had to travel all this way for them to turn us away (we live 30 mins away), they LIED to his face and said they tried to call him several times to cancel the appointment. When my husband said he has proof they never did that, they didn't care. He wanted to showed them the voicemail they left for him Thursday to confirm his appointment, and no where in that voicemail was a cancellation or ANYTHING saying the laser was not working. Who does this? I can't believe a business like this exists. My husband is a very patient person, and I've never seen him this angry. This office is run by pure stupid people, and I hope the women who lied to his face get fired. If you are a doctor of this place, consider getting new staff for front desk, preferably ones who know how to do their job and not lie about it.

I first visited Dr Joseph right before the pandemic, and I just had an appointment with him again…read morelast week. Out of all the businesses I have ever been to, Dr Joseph and his staff provide the single best customer service experience i have ever had. I am not comparing him to another optometrist, I truly mean any business. Dr Joseph is incredibly kind and helpful. While performing my eye exam, every question/concern I had (which was several) was happily answered and explained in a way that I could easily understand. I never felt like he was rushing to end my appointment. He kept making adjustments until i had the best possible outcome. When he was looking at the photo of my eye, I asked if he could explain what he was looking at. He gladly described to me everything that he was looking at, and what exactly that means for my vision. When it was time to pick out my frames, I was the most indecisive I have ever been in my life. The kind woman at the front desk came over to see if I needed any help, and I asked if he she would give her opinion on some of the frames I was thinking about. She gave some great advice and helped me narrow down my choices. I was still a bit unsure, so I asked Dr Joseph if he would share his opinions on the few that i had. He sat down with me and shared, in his opinion, the pro's and con's of each pair. He did not try to up-sale me on an expensive pair. He truly wanted me to choose the pair that I felt was best for me. If you are like me, and are looking at every optometrist within 50 miles for the perfect choice, stop now and go see Dr Joseph. You will not receive a better eye exam or customer service experience anywhere.

I walked in to ask about walk-ins. They said they take walk-ins but weren't accepting any at that…read moremoment, with no follow-up about scheduling for later. While browsing, staff watched me closely, making me feel like a potential thief rather than a customer. It was frustrating and left a poor first impression. Pros: Acknowledged walk-ins exist. Cons: No proactive scheduling option or follow-up. Uncomfortable, watchful atmosphere. Lacked warmth and welcoming service. Suggestions: offer future-appointment options, greet customers, explain wait times, and create a friendlier, more inviting environment.