Excellent service and information given from the very first consultation all the way through until…read moreservice completed.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

I've had terrible car maintenance experiences in the past, and was skeptical of the five star…read morereviews for Broad Street Auto & Tire. I'm now so glad that I gave them a try; if every service is this painless they have a customer for life. I booked only a few days in advance for a state inspection, and was in and out in 25 minutes for a grand total of $16. No hassle, no upselling, just pleasant interactions with a polite employee in a comfortable waiting room before going on with my day. In comparison, last year I went elsewhere and had to schedule weeks in advance. I was promised the inspection would take 30 minutes only to be left waiting at the dealership for 3 hours. And despite passing inspection I still had to go through the gauntlet of rude sales reps pushing me to spend more than $2000 on unnecessary services. Never again!

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

Incredible service. My car overheated out of no where and i needed a new radiator while at a work…read moresite for 3 days. They had me set and ready to go 72 hours later. THANK YOU to mike and everyone at macs for getting be back on the road

Very professional and friendly. I liked it because they passed both my car inspections, lol…read more Seriously, it may look like and old Sunoco station but they are very up to date with technology and offer an updated video of findings while working on your car.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

Professional. On the ball and affordable…read more Will back up his work if there are any problems. Honest, and not reaching for every penny he can get, he's fair.

Prompt service. Very professional. They tuned up my Chrysler 300 (as requested). During the…read moreservice, an additional issue arose with a cable connection to my alternator. After determining the issue, they repaired that as well. I will use them it the future.

I recommend this company to anybody that cares about their vehicle or their family members vehicle…read more Everybody here is very professional and knows everything about helping you get your vehicle back on the road or just doing prevented maintenance. I highly recommend this shop over any big brand chain any day. Thank you so much for taking care of me and my family I know my kids are safe after leaving your auto shop !!!

We can't thank Zemen at Expert Auto Repair & Towing enough! We were towed there last night, and…read moreeven the tow driver who brought us in said he's dropped off several people here before and they were in great hands too! He raved about them, and now we know why. Zamen stayed hours after closing to repair our truck so we could get home safely with our daughter. He went above and beyond for us, professional, skilled, and genuinely caring. It's rare to find someone so dedicated to helping their customers. We are beyond grateful and would recommend Expert Auto Repair & Towing to anyone in need of honest, top-notch service.

Js Auto repair is awesome! Jacob is very friendly and professional! He came to the house and got…read morethe brake job done in no time! His rates are super affordable and service is fantastic! Thanks again Jacob!

From the owner: We are mobile mechanics who come to you! We are dedicated to solving your vehicles issues. No job…read moreis to small. Message us with your year make and model and we will get back as soon as we can!

I took my car here for a yearly inspection. Great customer service and very quick service time!read more

I miss these guys! I worked in Ashland for 30 yrs and took all my cars to Blaine's. Since I've…read moreretired I've used a number of shops and have found all of them to be incompetent crooks. I always trusted Blaine's and never felt they were taking advantage of me. That's over 30 yrs! And I'm very picky about my mechanics! I'll still take my cars to Blaine's if I have a particularly complicated problem. It's just a little harder because I don't live in Ashland. If you can, take your cars to these guys!

My spark plugs went on my car on 95 on my way home to New York from visiting my parents! I was able…read moreto make it to this place and what a true blessing that was! They fixed my car up in a few hours even though they were busy! The mechanics did exactly what was needed to get me home safely and they were very honest people! My car is still running fantastic even after a month! So grateful for this place!

Amazon place. Staff is supper friendly. They get the job done quickly and affordably. Also great…read moreand keeping you informed. I will be a life long customer.

I had used Art's once before so i stopped in to schedule a state inspection and oil change. I was…read morepleasantly surprised that they were able to do it right then and it only took about 40 min. They did have a recommendation on brakes and took my out to the vehicle and showed me how much of a gap I had. It still passed but recommended doing something before to long. I was happy with the service and will probably get my brakes done there as well.

I scheduled an 8 AM Inspection appointment online and received confirmation and showed up promptly…read morefew minutes before 8 AM only to be told we don't have an inspector this week, If you book services online, you ought to align them with resources. In the meantime, when I got back to my car and tried to start it, the battery died and when I went back to the office and asked for a battery jumper, the attendant told me we don't have one. Imagine an auto service shop that doesn't have a jumper. I think he wouldn't give me one because I gave him feedback that they shouldn't book appointments that they don't intend to honor. Rude and unprofessional and unhelpful mechanic. I ended up having yo walk home (1.7 miles each way) to get my battery pack jumper. I only considered them because they sent a flyer to my home advertising their services and discounts they offered to lure new customers. Well you lost a customer by your unprofessionalism.