they will overcharge you And not fix vehicle. stay away..had to take car to dealer to fix correct. Paid 3000 for nothing

these guys have been keeping my various beaters running for several years now. The communication is great and they will always tell you the truth. they always seem to be able to fit me in a reasonable timeframe and prices are lower or comparable to other shops. never had an issue with any of the work that they've done nor have I ever brought them a problem they couldn't fix. read more

One Stop Auto Repair, family owned and operated has been servicing my vehicle and families vehicle(s)for over ten years. If you're looking for honesty, affordable pricing, and a job done right the first time; your first stop and last stop, is with One Stop Auto. Open on Saturday from 8am-2pm. Ask about their towing services if need be. read more

One Stop Auto Repair - Entrance way - Auto Repair Near Me - Richmond, Virginia

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I'm not from the area and I broke down on I-95 during an interstate trip and my regular shop (CarMax) could t fix it for three weeks! So they suggested this place. They got it fixed a day and a half earlier than I thought. When I went to pick it up, it wouldn't start. So they checked to see if the battery needed a charge or to be replaced. Thankfully just a charge. It was almost closing time. I'm not sure but I have a feeling they would've stayed late to replace it had I needed it (because I explained my pitiful situation). They seemed like pretty straight up guys. read more

I would HIGHLY recommend this business to anyone! RJ and Jeremy were extremely helpful and made an experience I usually dread, enjoyable and quick. I will be going here as long as I live in the area and could not be more thankful I found this place! read more

This is a great place to take your vehicle for repair. I took my Honda Pilot to another well known place for brake pads. They had trouble removing the Caliper, so they wanted to do additional work that would have added over $500 to the bill. I had taken my Pilot to One Stop a couple years ago for a timing belt job, so I figured I would ask them about the brake job. First, they quoted me the work over the phone and it was $225 less expensive. Then, when I arrived they said that they would call with a real estimate when they got a chance to look at it. The Pilot only needed brake pads. They saved me over $500. One Stop is honest and fair priced and have earned 100% of my business as long as I live in Richmond. read more

Search One Stop Auto Repair via Google & you'll see my full review....... Was initially quoted $700 to repair timing on a 2016 GMC Terrain. After calling them back to get the car towed to their shop was given a new quote of $1400 for the same job. Once they received the car was given new quote of $2,400. Was called back & given a new quote of $4,500. Was called back & given a new quote of $6,387.21. Was told the car was repaired & ready but then I was told it needed more engine work to be fixed completely. Car was still stalling & catalytic converter code was still present the same day I picked the car up though I paid to get the stalling fixed & there was no catalytic code present when they first received the car. How in good conscious can a shop do this & think that'll be the end? read more

I called one stop auto repair re the cost of replacing a timing chain on my 2011 chevy Malibu. I was given an approx estimate of $1400 over the phone but was told to bring in by so they could look at it. The owner was very nice and told me he would get someone to look at it to determine if a timing chain was necessary. After someone look at my car. I was told that my engine needed to be replace and was given an estimate of $4500 to replacce the engine. When i told the owner that i didn't want to have any work done at this time. I was told that I needed to pay a diagnosis charge of $260.00. I was never told before they looked at the car that there was a charge and I felt it was very deceitful to not tell me about the diagnosis charge until after the fact. $260.00 is a lot to charge me just to look at my car. Any charges should have been explained to me before hand. read more

One stop auto repair has given me a great experience today. I called this morning wondering if I would be able to get an inspection and to my pleasant surprise Dave responded "Sure come on in" and even told my boyfriend that he could bring his car in as well. When I walked in I felt very welcomed and I have been here once before so they already had my information stored In their system. Although I only came for an inspection, they noticed I had a few other problems with my car as well so they asked if I would like to get them done. I'm so glad that I trusted RJ and the other repairman to get that done because my air filter was filthy!!! The price in my opinion was very reasonable and I will continue to come here to get work done on my car. Thank you guys! read more

One Stop Auto Repair - Filthy cabin air filter - Auto Repair Near Me - Richmond, Virginia

This place is absolutely incredible! My car would not start so I had to have it towed to them after hours and dropped off my key. They called the very next morning at 7:30am and told me the problem and it would be fixed by 10:30am. WOW!!! That is customer service!!! I will continue to return to this place for any car problems. I actually found this place by accident because I was desperate to get my car inspected ASAP! And this seemed to be the only place open on Saturdays! This place is gold! read more

We have never had a bad experience with One Stop! Always friendly and joking around like you have known them forever! It's hard to find a place to get your car fixed that's honest and won't try to say you need something done that you don't need. I highly recommend One Stop! read more

I went in for standard inspection, something (I'm not a car guy) needed to be repaired. Afterwords the next day the check engine light came on, they were extremely friendly and willing to accommodate to check it out to figure out things, turns out it was a simple cap that needed to be replaced, no charge. Staff was extremely friendly, polite, and responsive. I would take my car there again without any hesitation. read more

Great service and competitive pricing will keep me coming back. Ask for Tommy and tell him RJ sent you. read more

One Stop Auto Repair - Auto Repair Near Me - Richmond, Virginia

Take few minutes of your time to research the issue with your vehicle , this place will take Advantage of your lack of knowledge . And check the work after they are done if you decide to take your vehicle there , not only do they replace parts that do not need attention , but half ass the work , the Alternator that was replaced by them , came off , left me stranded . I know it's hard finding a good mechanics , but I would not suggest taking your vehicle / vehicles to this shop . read more

Moved to the area two years ago and was still looking for a garage where I felt like I could trust their work and be a long time customer. As the end of the month rolled up I suddenly realized my inspection was about to expire. Checked Yelp (!) and saw these guys. From the moment they answered the phone I've like everything about them. Friendly, and fast work. I needed a little work done to pass inspection and they gave me an estimate. The final bill turned out to be LESS than that estimate! Thinking I've found my garage. Thanks guys! read more

Today was the first time I took my vehicle to this facility. I found them online and decided to take my vehicle there based on the reviews and I am so glad I did!!!! The staff was welcoming and so very polite and kind during my time there. I was also kept informed of any issues, needed repair etc. I will definitely continue to take my vehicle there. The mechanics did an awesome job regarding the brakes and all that entailed and an oil change. No doubt about it..... best place to take your vehicle! read more

Where to begin. This is a first class auto repair shop. They do the job right the first time. Their prices are very reasonable. Jerry, Dave, Paul and company are great to work with. They go beyond the call of duty to get your vehicle back to you in the shortest time possible. The issue I was having was in the motor of my 2013 Ram 1500. They assessed the issue, handled the warranty claim for me and had me back on the road. They will be my first choice when it comes to fixing anything vehicle related. They've earned my business and have a customer for life. read more

I have been trying to get an inspection for my car for 2 hours after work. I went to several places that told me it would take 1-2 hours to get my car inspected. A couple of places wanted me to drop my car off and pick it up the next day or it would be a couple of days before they could even consider looking at it. I was getting discouraged and almost decided to give up, but I saw a napa auto care sign and decided to see if they would be able to do it. At first, I was unsure because there was a sign below it that said, blue crabs so I was a bit worried that I was in the wrong place. I spoke to a gentleman inside who pointed me to the side of the building in the back where they were located. I proceeded to the back and spoke to RJ, who was cool, but also had jokes(in a good way). He was very friendly told me that they could get my car inspected immediately. Maybe the stars aligned for me because I almost gave up, but this is a choice I am glad I made. It may have taken 15 at the most 20 minutes to inspect my car! These gentlemen gave me great, friendly and fast service and I do greatly appreciate it. You will continue to get my business and I will let people know to patronage your business. Thanks Again RJ, Dave and Johnathan! read more

I was looking to buy a used car and brought the vehicle here to be inspected before going through with the purchase. Staff was incredibly welcoming from the second that I called them on the phone, and made me feel like I had been a customer for years (which, now I will be!) although it was my first time going to the business. In the waiting room, others were going on about how great this company is, and now I know that I couldn't agree more. Will definitely be going back from now on! read more

Pure crooks and liars. When Jerry bought this shop, he told me he had no idea what had happened to the previous owner (I owed the guy money and wanted to pay him). I continued using 1 Stop for a while. My Jeep started shutting off at random, and he "fixed" it over and over. Each time it was something different. I grew frustrated, and tried a different shop to no avail, then went back to 1 Stop, where Jerry said it must be the oxygen sensors. He said there were 4, and it would cost several hundred dollars. I had just replaced the O2 sensors less than a year earlier, and knew there were only 2 and they cost $30. He insisted there were 4, and it would be normal for them to go bad in a year. I had suspected he was milking me, but at that point, I *knew* it. I had blown over $1,000 at that point. I was telling a friend my problem, and she suggested I try Powermax. I said that was my old mechanic--it was the shop in 1 Stop's building before Jerry bought it, but the guy had disappeared. She looked at me funny and told me Powermax had moved a few miles to Belt Blvd. I called Powermax, and he said Jerry had agreed to tell any old customers where he was, and Powermax would send any alignment customers to Jerry since they didn't have room for alignment equipment at the new place. Now I knew Jerry was a liar on top of being a thief. Powermax fixed the Jeep in one go. I used to see Jerry's kid wearing a 1 Stop shirt at the school where I worked, and wonder if he knew his dad was a lowlife. read more

I was stuck in richmond for the weekend with car problems. Called about 10 different shops, all no answer, or could not do the job. Then I found this place and it was like a miracle. The woman on the phone was kind, personable, and professional. She assured me they could get the job done despite the fact that I didnt have an appointment. I dropped my car off and had to come back a little past the closing hour, but the owner was there to hand me my keys and assure me that the job was completed. I am very grateful that they did the job I asked them to with no hassles. If you need a good friendly auto shop to get a job done I would look no further than One Stop Auto for the amazing service. read more

This guys are so AMAZING! They went far and above to help me. I am brand new to the area and without hesitation helped me. They stayed late, had supplies brought over and helped direct me here when lost. I will be back!! read more

Very knowledgeable folks and very reasonable price. Try this place. You will like it too. I'm definitely coming back. Trustworthy. Keep up the good work Tommy! read more

One Stop auto repair has been working on my wife and I's vehicles for 5 years now. They have always worked us in quickly and explained repairs to us. We've never drove away feeling like we paid to much or bought something we didn't need. Jerry and his family and staff are amazing. 5 stars! read more

I agree with other reviewers. Crooks & liars. Brought my 4-yr-old Honda Accord in for a routine VA state inspection because my regular shop was booked up. Jerry said I needed $375 brake/rotor replacement. My brother advised me to let them slap a rejection sticker on it and take my car elsewhere. Did. Passed new shop inspection. They said Jerry's job was BOGUS. Stay away from One Stop on Midlothian Turnpike. read more

I'm not one to write reviews but wanted to share the excellent service this repair shop provides. All I needed was a Virginia state inspection. Very professional, no appointment necessary and I was in and out in less than 40 minutes. I will definitely use them again. read more

Knowledgeable, well run, and fair. Enjoyed working with RJ and Jerry!

Honest and friendly service every time. Looking forward to a long relationship with these guys!

Top notch business - world class customer service - staff is refreshingly nice and helpful!

buyer beware, they did not tighten all the bolts on my tires and 8 fell off, fortunately I was not hurt, then they did not screw on the drain plug on my truck which left me stranded for hours on the side of the road. I got another oil change in my van and the change oil light is still on, not sure if they actually changed the oil or not. never using them again, they never paid a dime for any other their mistakes which cost me alot of money in townig, etc for their mistake. read more