This is the big, crazy post office of this part of St. Louis County. It features very little free…read moreparking, some metered street parking, lots of lobby space for queueing up, and its main selling point: the best hours of any post office nearby. This is the post office that is open on Saturday well into the afternoon. For that it gets 5 stars.

Do not mail any packages here. Twice I have mailed packages here and they never were delivered. Sad…read moreday for us.

Rude and poor customer service. Only one close by so I have little choice. Appears that they make…read moretheir own rules at this location. Holiday season and they expect people to leave packages without getting receipts!? Have had packages not get scanned in the system so they got lost in transit and reappear as they get deliver.

Have been in this post office multiple times visiting and am astonished at how unfriendly the staff…read moreis. It's not just one person, but all of them. No greetings. No smiles. Sighs that they have to get up to assist you. It's just bizarre that here they are in the middle of what appears to be this quaint, friendly little town and yet they have a big city "don't bother me" attitude.

There was only one person working at the counter and five of us in line, but he got through the…read moreline very swiftly and promptly. He was very kind to everyone did not rush anyone. There's so much to offer between different mailing envelopes and boxes, stamps, different services besides mail and so much more I highly recommend this location

It's a post office. Neither the employees nor the customers want to be here. I did receive decent…read moreservice the other day when sending out a package. I'm sure I'll be back next time I'm in the neighborhood!

I have never had so many packages lost through this post office. I have an Etsy shop, they have…read morelost at least 3 of my orders in the last 3 months. I drop off packages and they tend to never make it out of the post office and are in "Pre-transit" for a month until I receive a note from a customer that they have never received their package which unfortunately looks bad on me. Getting ahold of someone is near impossible as you are put in a waiting room over the phone for at least 30-45 minutes. I do not recommend this location at all.

The worst service today. I always come in and deal with the kiosk. However, I sent a package and…read morethey tried saying the address was insufficient. I spoke to a blonde, older, female manager who was trying to look it up in the system after I've been waiting for 20 minutes and there was 20 other people in line and I told her I would just dispute the transaction with my bank since they did not provide the service that I paid for even though the address is correct. The gentleman at the desk typed in the address and it came right up in the system, and again I told Manager see I told you it's the correct address. They made me repay for the package again to ship it. I informed the manager I would just dispute it with my bank because they did not deliver the package or provide the service that I paid them for, and tried saying I had entered it incorrect, which was proven by the computer I did not The manager was not friendly and I am not kidding. They were over 20 people online and she was not doing anything to help the two people upfront. I felt terrible for them. They were getting so many comments that were unnecessary Management needs a step up and should have worked the other computer that was at the front desk to help customers

PASSPORT SERVICE EXPERIENCE:…read more I missed the coveted online renewal period (after waiting my whole life for online renewal opportunities! lol), and found myself needing to renew my hence expired passport. I read up on everything that I needed to do ahead of time, so I felt that was prepared. However, I got to the window and as the PO clerk went through his checklist, he got me on one thing - the money order. Gah! Luckily, he stated that he could sell me a money order if I could pay with cash or debit card. No problemo! I paid the expedited fees and off my data went! This was done on 29Dec. I received my new passport on 10Jan! Wow! Efficiency! I actually went back to this location with my best friend who also needed a new passport. Since she was only 4 years old on her last passport, and that passport book was forever lost, she had to start over with a new passport. Her process was a little different. 1st - You HAVE to make an appointment. You can do this online via the USPS website. 2nd - documents. New passports require multiple proofs of citizenship/IDs along with copies, front and back, of the original copies. (I don't know why they need all that.) Generally, the original birth certificate with the seal, social security card, driver's license. Copies of each; front and back of driver's license. If you're a married person who has taken on the surname of your betrothed, bring the marriage certificate (to prove/support why your last name differs from that on your birth certificate) and a copy of the marriage certificate. My friend also got her photo taken here. She had one taken at CVS but she liked the post office photography better so she used that photo instead. (I wish I'd done the same, because mine is definitely fugly!) Again, the young man assisting us was very helpful through the entire process. I'll be bringing my daughter here next to ensure a pleasant passport experience for her.

We came here for our passports. I was unprepared and did not have the paper work filled out for my…read moreentire family, 4 of us. I also did not have copies of anything. Cody took care of us and could not have been more patient and kind with my entire family. He printed and made duplicates of everything for us. He could have easily seemed irritated since we were not well prepared for the appointment but he was amazing and great. Also he was honest with us in how long he thought our passports would take to get to us, therefore we did not pay extra to expedite them and we needed them in 7 weeks. They say typically it takes 5-8 weeks for new passport applicants. It came in 4 weeks. Thank you Cody!

I feel like all post offices are the same. You get what you get…read more I never had a bad interaction with anyone here but don't expect them to be overly friendly because they are not. They are there to do their job and educate what you need to ship your item, that's it. They don't care about their tone, just communicating the information you need. No one ever uses the number machine. It's just there for decoration I think. Just get in line and you'll see people scattered trying to fill out things they forgot or didn't know they needed. Its a bit bigger than most post offices so at least you can find a space to fill out your documents. I'll return because its the USPS.

I was extremely dissatisfied with the service here. My…read morefamily came here for a passport picture appointment. We checked in with the staff and they said they will be right with us. As we waited there no one had checked on us. We waited for an hour and finally we had to take matters into our own hands, we spoke with an employee and he was extremely rude, claiming we were late for our appointment. In reality, we checked in on time and we waited for them to call us. We had to request the supervisor and he didn't comply. He said he couldn't squeeze us in even though the man taking passport pictures didn't look busy. The incompetent staff should have asked us what we were waiting for as we were in there for an hour. The Post Office in Town and Country is your best option.

I used to live in this neighborhood so I'm surprised I have not given them a review. Stopped by on…read morea weekday to mail a few things for work. In and out pretty quickly. The letters got where they needed to go!

If I could give it -10 stars I would. They're regularly are out of stamps. They have lost over 10…read moreitems of mail, both going out & not delivered to my home. I have reported this many many times to US Postal service and it just get worse. Spoke to Supervisor at this location. Plan to go to post office & take a picture of me giving my mail to supervisor. It's a Federal Offense to misdirect the mail, throw it away or other wise loose it. No one seems to care. Recently DID NOT GET MEDICAL RESULTS MAILED TO ME JUNE 1st. IT NEVER ARRIVED. This is not acceptable.

Speaking solely to my experience with the clerks, this is truly the best PO nearby. Nobody has…read moreresting b*tch face. Nobody is mean when they call NEXT! Nobody seems terribly unhappy to be there. They're genuinely kind. Lorenz, in particular, is consistently humorous and always helpful. They utilize the ever reliable Take-A-Number system, with a red paper tab dispenser just inside the entrance. As I usually have pre-paid labels, I often can sail in and out by simply dropping my package on the closest counter, after scanning it on the machine in the lobby. The one thing that remains a mystery, though I would venture guess that they would tell me if asked, is that the parking lot is almost always jammed - and there are like three patrons inside. My most educated guess is that it's overflow employee parking from the back lot? I go a bit out of my way to come here as I get the most consistent service, tbh!

I don't understand how there's so many low ratings. Anytime I come in. I'm in and out within 20…read moreminutes. I usually come after work so of course that's pretty much the prime time which is understandable. However, even with that being said, there's always 2 to 3 employees upfront assisting. It just takes longer depending on what everyone in front of me is doing. The store is always clean. They offered plenty of services from passports to stamps to notary and much more. I highly recommend this Postal Service location