I came in on Friday and when I got to work realized they had given me the wrong order. I called and was lucky to talk to Tanika! She offered to replace my order the next time I visited, took my name, and was incredibly polite and helpful. Thank you Tanika, and Einstein's for showing that great customer service does still exist! read more

Went in to the store around 10:45 in the morning there was one customer sitting at a table with their food. Over half of the bagels were out of stock. Asked for a sandwich with the bagel to be toasted (didn't happen). Seemed like neither one of the employees was really wanting to be helpful. read more

Service is awful, everytime I have come to this drive through I have been in line for AT LEAST 20 minutes. The food is great, but I went through he drive thru today and it took me literally 40 minutes. Ridiculous. read more

I have been happy with this Einstein's every time I come here. I read other reviews and I have never experienced a problem so I wanted to say what a great job they do every time for me. I go thru the drive thru and it's always fast and friendly and accurate fresh yummy food. read more

Extremely slow! We waited 40 minutes in the drive through (you can't leave once you're in line). What a joke

Sunday morning and we are running for bagels. Went through the drive through only to be told they were out of asiago, six cheese and cheddar jalapeño bagels! We ordered what we really didnt want cause we were stuck in the drive thru. WE SAT IN THE DRIVE THRU FOR 20 MINUTES!!! This was the worst experience. I was so excited when an Einsteins came to Riverton but this location always has terrible service and is out of stuff! New management is needed here ASAP!! read more

I come for the best coffee and Greek yogurt, I don't come for the service because it's horrible.

Talk about service! I called fairly late in the day for a last minute event, ordering 6 dozen bagels. Their phone service was awesome, very courteous, and were very patient while going through how to make it work to pick it up same day. They were very quick and efficient when I picked up the order. I love how friendly they were when I picked up the order, and offered to help me to my car. I've heard great things about this location, they did not disappoint! read more

Worst service. The girl didn't know what she was doing and was so rude. I asked a simple question, and she answered making me feel stupid. The bagel was much smaller than other locations I've been to. Awful. The only good part was the nice guy who made my coffee. He was very smiley. read more

Not worth it. Come here if you enjoy spending time in your car. Was in line for 33 minutes. There were 7 cars in the line. Aren't the bagels already made? Maybe they were waiting for the dough to rise... read more

I'm so excited about this new location! Yummy fresh bagels and breakfast sandwiches are my favorite! Plus a drive- thru for those of us on the go! read more

Waited in line 15mins before they even took our order. Then when I drove away I didn't even receive the correct order. So I had to turn around & wait again for exactly what I actually paid for. What a joke. read more

Waited almost 30 minutes in the drive thru for 5 bagels! The service has progressively gotten worse and the wait for bagels is way too long! read more

I have gone to this location multiple times because it is the closest to my home. I officially drive out of my way to a farther location because of how awful the einsteins bros in Riverton is. Not one time have they gotten my order right and even when I take it back to get my correct order, they manage to get it wrong again. They don't listen and half the time they ignore you when you go through the drive through. I've never been so disappointed in service at a restaurant in my life. Avoid this location. read more

Service is not their strong suit. They are notoriously slow and most of the employees treat the customers poorly. Wish there was another bagel shop in the area. read more

Awful! I was running a little ahead of schedule so I decided to go through the drive-through for a bagel. I ordered one bagel with creme cheese and waited for 25 minutes in the drive-through line with no escape. if you're looking for a quick breakfast go somewhere else read more

I always have bad experiences at the riverton location because they are really slow and have no sense of urgency, but today was the worst. We told them 3 different times that they had our order wrong and they still gave us the wrong food. And to top it off the girl working the window was a complete bitch! Horrible customer service. Not sure I will come back to this location! read more

I have been to this location at least 5 times on different days of the week. I have had AWFUL service each time. The first time, the service was SO slow, and the employees were so rude, I brushed it off because it was a Saturday, and it was busy. I have since been here on different days of the week, and the service is the exact same each time... I would rather drive an extra 15 minutes to a different location than visit this location. read more

I haven't actually eaten here because the last 3 times I have gone (Saturday, Monday, and Thursday between 8-12) to get a dozen bagels they are out of the 3 flavors I want. I guess I will drive the extra miles to Sandy because they always have all flavors in stock no matter day or time. read more

This is the worst "fast" food on a Saturday morning. During the week, it is pretty quick. EVERY Saturday we have come here (3) we have waited over 20 min in the drive through. I won't ever come back on a weekend. read more

Horrible customer service!! I worked in food service as a teen & really wanted to give the benefit of the doubt...3 chances, last three visits to this store have all resulted in a terrible experience. The bagels are delicious but the staff is incompetent, rude and cannot figure out how to take & provide what is ordered! If you risk it I hope you like mystery bagel games!! read more

I love the cranberry bagels and it's great that they have a drive through. The service at the drive through can be a little slow so I usually go inside if I'm in a hurry. Also sometimes my bagel doesn't get toasted when I request it. Einstein's is my favorite bagel place though so I'll keep going back. read more

My bf says 4.5. Service was quick and friendly. Clean, and chill vibes. We only wish they had more bagel varieties available later in the day. read more

Celebrated my sons 1st birthday here because that's how long the wait is. They wouldn't sing happy birthday or let us light candles.

My bagel has been burnt twice!!! They clearly don't know the difference between Toasted & Burned. Worst service ever; They have obviously forgotten that we have a Starbucks & Dunkin' Donuts within a 1 mile distance. read more

I've been sitting in the drive through for 38 minutes. I've been stuck in the drive through trying to just leave for 15 minutes. I need the jaws of life to just escape read more

I always give Einstein's a chance but it seems that no matter the time of day you come here this restaurant is always out of something. Whether it's your favorite bagel or the topping you like, you better come with a plan B. The food itself is not bad. read more

I stopped one more time this morning to see if they could redeem themselves. Nope, I wouldn't waste your time on this Einstein location. I didn't even get my turkey sausage on my bagel this morning. If you have another one closer to home or work, I would choose that one, or try another bagel place all together. read more

Waited 40 minutes in the drive thru before being able to order (only a couple of cars in front of me). Once I order, I find out they are out of Cinnamon Sugar Bagels for my Bakers Dozen. Ordered other bagels, they were ok. Not the first time I come and had to wait an oddly extensive amount of time. They need to get more staffing and learn better customer service. read more

This Einsteins is a complete joke. I have never gotten an order where something is not forgotten or messed up. Today was the worst. For my husband's breakfast sandwich they forgot the meat and the cheese. I got a bagel with an egg! I know it's my fault for not checking it but seriously I had to wait 20 minutes for my order. Then my nova lox sandwich had so little cream cheese that I took the cream cheese off one side and put it on the second half so I could at least have one half that had cream cheese on it. And the service is poor. They had two employees sitting down at the tables taking breaks. I understand you need a break but two at the same time during the breakfast rush and in front of customers makes it seem like you don't care. read more

Just left Riverton Einsteins. Was totally empty when I walked in. In total disarray. (Tables all dirty, chairs a mess, floors looked like someone threw crushed food under all tables). Behind counter was a total mess with full garbage bags stacked around waste container. It was a mess. Clerk could not get simple order straight. Smear case had very little in it. Thought maybe they were short handed. No... some in the back. Five workers altogether. Ask if the manager was there and girls said NO. I told her "I could tell". Usually it is very organized and well maintained. Not today. A manager needs to be there or this mess happens. I wonder if management reads these posts. If not, THEY SHOULD, read more

I was going to leave a bad review for this store however after reading all of the other reviews it sounds like it doesn't really matter to the managers or owners of this store! Horrible service, horrible wait, horrible bathrooms...I will never return! read more

I LOVE Einstein's and originally I was so excited to have a location nearer to my home. However, this store is a complete disaster. They have never once got my order correct. I will be visiting alternate locations from now on. read more

The worst location around! I waited in the drive-thru line for 20 minutes! I even called the them while sitting in line because the person who was ready to order had not even been addressed in about 6 to 7 minutes and after I called they finally got on the intercom and asked for their order. Terrible, terrible service and extremely slow wait times read more

I agree with another poster, this is the worst run Einstein's that I ever been to. They always either screw up my order or don't seem to know the menu. Super slow service as well and open strange hours. read more

If j could give this place a zero star I would. I don't know why I keep torturing myself And my boyfriend but I seem to have hope every time. I get it is not your normal fast food joint but if I was looking to go somewhere Nd wait 35 mins for my breakfast, I would go to IHOP or jims. And then on top of that, the staff?? One last literally ran into my twice without an apology or anything. I finally learned my lesson, I will just deal with grocery store bagels or go to a different Einstein's bagel. read more

horrible i ordered a bagel and they put no cream cheese on it! super rude staff. i would NEVER come here again.

Absolutely the worst Einsteins I've ever been to. The service is HORRIBLE. This location is very close to me which is why I've gone there several times but I will never go again. I've asked for a simple lunch sandwich on THREE different times and all three times it was wrong. I go out of my way to the Draper location to get the correct sandwich. Rude rude employees especially one named Dru. If you can't find employees, just close this place down. So frustrating. read more

Like others have said before, this location deserves a zero star, but we can't rate that low. I have on many occasions gotten stuck in the drive-thru for 10 minutes up to over 35 minutes. The first time I called the store and asked what the problem was and they told me the manager had left for a catering event. I'm sorry......what? It's 0800 hrs and you're telling me the manager left? As a manager, she should have known that she needed to schedule another staff member to cover her absence because catering events are called in days ahead. Another time I went there, this one just a few days ago, and I ordered, a blueberry bagel and a bottle of water. I was told, they were out of blueberry. It was 0730. I was pissed because that seems like poor product management and poor management in general to me. So I got to the window to get names and I said I would take a 6-cheese instead, out of those too! So I got into it with the manager and told her as a business owner, I would be down right embarrassed! I don't like writing public reviews because I do know things happen. So I wrote corporate both times and the first time I received an automated response. Wow! How professional is that!? Second time, I wrote and told them they lost me as a customer so don't bother sending anything back. Well they did and they asked me to look up the store number and exact address so they could handle the situation. I responded that that information should be available to them and I am not going out of my way and using my time to find the info. They know and I told them again, that it's the only Einsteins in Riverton, Utah. From store level all the way up to corporate is unprofessional and cares nothing about them! read more

This isn't even worthy of one star. The new management is horrendous. I've been coming here since this location opened and recently visited the drive through, after waiting 20 minutes at the window (which I wasn't upset with) the cashier Kyle charged my card for my order, AND two people behind me. With no apology. Another girl "refunded" me the money. Two weeks later still no refund so I call to talk to the GM, Lisa, and she tells me "My goal is to make you happy, come in and we will get you your money back." (Which was over $20 with all three orders, when my order was only $8) and I was more than thrilled with how she handled it! I went in and she then tells me they aren't giving me money back. And that I need to wait, it can take UP TO 2 weeks when mind you, it has now been two weeks. And I still have all my receipts and my bank statement to prove it. The staff was not friendly either time. I've never been one to talk negatively or get corporate involved but I don't even feel like that does justice in this case. I'll drive across the valley to another location before I'll let this staff steal more money from me. read more