Worse service ever! I walked in and ordered two hot coffees. The lady named Chris who took my order said they'd be ready as soon as possible. A man walked in a few minutes after I ordered and orders a smoothie and some bagels. She then literally takes care of him before me. After waiting for some minutes another employee asks what I was waiting for. I was the only other person in the store, so I know she didn't forget about me. This lady clearly had a issue with me. Whatever the case, I will never come back here again and ask for this employee to be retrained or leave her bias at home. Left very upset! read more

Ordered a bagel with cream cheese, tomato and cucumber , the cream cheese was spread so thin you could see the bottom of the bagel. If I want cream cheese at least put enough on the bagel to taste it. Wasted money. The bagel itself was ok, and staff seemed happy. read more

I usually love Einstein bagels but my last experience here left much to be desired. After we order, we waited 15 minutes to finally get our 2 bagels and a bacon and cheddar bagel, only to discover both of our bagels were Not toasted. I was fine with it but the person I went with wanted theirs toasted so they took it back to have it toasted. They delivered another bagel un-toasted so at that point we left. The bagels are great but the service is not. The other people I was with also did not receive their cold brew coffee till after they finished their food. read more

Einstein Bros. Bagels - A "toasted" bagel - Bagels Near Me - Riverton, Utah

Absolutely a waste of time! I'm not sure how they are still in business at this location. I went in on a Saturday morning and ordered two bagels. After waiting twenty minutes, I left with my orange juice. No bagels. No sense of urgency at all by any of the employees. No smiles. No excitement. If you must go to Einstein's I recommend making the trek to Sandy. It won't take you any longer to get your bagel fix, they actually provide quick service at that location. As for the Riverton location, it's a waste of your time and money! No stars wasn't available, so they got the lowest I could rate. read more

I normally go to Einstein Bagels in Taylorsville but when I realized this one was close to work I decided to stop there instead. I pulled into the drive through at 7:40, thinking I had plenty of time to make it to work by 8:00am since it was less than five minutes away. Boy do I regret that decision. I waited 15 minutes to even get to the speaker to order. I'd have left but there was a car pulled in behind me, trapping me in. Still, I should have realized what was coming when it took so long just to be able to place an order. I should have driven away...but such is hindsight. As I placed my order I was told most of my choices weren't available. I finally settled on a plain bagel since in the time it took the lady in the box to figure out what the even had those had come out of the oven. (We're talking a good five minutes of me hearing "uuuum, we haaaaave....one sec....uuuuum" followed by "its going to be a long crazy week". Hindsight again, I should have just said never mind and left. Still, I persisted. I ordered my plain bagel and an iced vanilla latte. ("Hot vanilla hazelnut latte?" No please, iced vanilla. "Just iced vanilla?" Yes.) I wait another few minutes just to watch the car in front of me pull into a wait spot...crap... I should have left. It was now 8:00 exactly. I was late to work for a bagel I didn't even want. At the window an older lady hands me a bag and says "$2.05". I stop her, I don't grab the bag. Obviously she's got me confused with one of the other cars. I say as much "oh!" She says "you're not the bagel and coffee?" I am, but $2.05 doesn't sound right. "Oh oops, $6.05...sorry, I don't really read stuff before talking." She laughs. I don't, but I smile and hand her my card. Why oh why didn't I just drive away. She hands me the bag "we had to keep the schmear separate because the bagel is too hot" Fine, whatever, just let me go to work you passive aggressive bagel slinging hostage holder. I watch a young guy holding an empty coffee cup staring at the espresso machine in confusion. Did I mention how I should have left? I should have left. She hands me my card and what is obviously not an iced latte. Yep, iced brew coffee with a pump of vanilla. I baulk. I remind the lady at the window that it's meant to be a latte. "Latte? She says, oh sorry!" She sets down the iced drink and talks to the confused boy. I watch them start pouring milk into a container to be heated. I quite literally yell in the window "ICED VANILLA LATTE!!!" as the woman walks away leaving the confused boy staring at the machine as the temp on the milk continues to rise. Drive away, drive away! He hands me a hot drink with a sleeve but no stopper. I argue, he says an iced latte was what he made the first time, I explain it's not and why, but no longer have the time or interest to wait for another attempt to fix it. I take the hot drink, put it in my cup holder, and finally do what I should have done all along. I drove away. Pulling from the parking lot to the street caused the first spill of over heated milk out of the over filled cup, collecting in both my cup holders, dripping down the face of my phone, and splashing on my pants. Panicked, I reach for the only napkin provided me in the bag with my ("too hot to schmear") luke warm bagel and clean up as much as I can. It's a quick 6 minutes from there to work and now I know it's a over full cup so I turn into my company lot with all the speed of an old sloth with arthritis but still manage to get greeted by another round of still too hot liquid splashing all over my center console. I carry my disappointment into work, knowing that it will taste like regret but still hungry and consoling myself that a hot latte gives more caffeine than no latte at all. This is when the final insult of the morning happens. I don't have a hot vanilla latte, I have hot vanilla milk. One taste says something is wrong, I open the lid to find it still full to the rim (despite two spills and a sip) of pure white...no foam of an airy frothy latte, no rich creamy color of milk and espresso dancing together with morning delight. Milk. And to add insult to injury, from the wateriness of it I'm guessing it was nonfat milk. Before writing this review, let me assure you dear bagel lover that I did try to call the restaurant. I got an automated message asking me to press 1 for catering or 2 to speak to someone. As I was not interested in catering my staff's day with plain lukewarm bagels and scalded nonfat milk I pressed 2...waited a little while and then heard a voice grunt with frustration and saying "too busy!" before they disconnected my call. If you're still reading this giant wall of text, thank you for sticking through the most 1st world problem complaint I've ever written. For those that skipped to the bottom because wow that's a lot of detail, let me just summarize this post here: Learn from me when it comes to this location........Drive away. read more

I've never had a bad bagel at an Einstein's location. They have the bagel-making down. They're always perfect. So what's the problem with THIS Einstein's? Service, speed, and stock. The service is always a bit curt, and sometimes just plain rude. I've been cut off, barked at, lectured, and talked down to just about every time I visit. Ordering at the drive thru is basically an invitation to be treated poorly. This is their number one problem. If you palpably treat your customers like an inconvenience, they'll go elsewhere! Second issue is speed. I've waited at the speaker in the drive thru for 10 minutes just to have them take my order. Not good, my friends. If you can't properly service the drive thru, shut it down and make people come inside. I almost always need 15 or 20 minutes to get a box of supposedly "grab and go" bagels. Once we were stuck in the drive thru line for 45 minutes. Are they making bagels to order or something? That doesn't work for busy customers in the morning. They've got to fix it. Third issue is their stock...or lack of it. They are ALWAYS out of something. Milk, juice, fruit, varieties of bagels--they're always missing something (and rude about it--see problem #1 again). I get that you'll sell out of stuff sometimes, but if you can't keep all 15 varieties of bagels (or however many they serve) in stock most of the time, you need to cut back on the menu. They're often out of cut fruit because "we haven't made any yet." Well, maybe somebody needs to come in earlier! You're missing out on sales and again, if it's on the menu, you really should have it. I really wish they'd work on this stuff, especially the poor service, cause the bagles really are good. As it stands, they're killing a good thing. read more

SLOW, SLOW, SLOW SERVICE through drive-thru. Nobody should ever spend 15-20 minutes in a drive thru line waiting for bagels and cream cheese. It's a sad shame. Then I'll go back a few days or months later (to give them the benefit of the doubt) and it's still SLOOOOOOOW!! I wish the owner and management at this location would train their team to speed the process when serving people. We have jobs to report to and would like to carry on w/ our lives. Smh read more

Waited 45 min and spent $30 on bagels that weren't even made the way we asked. Had to throw one away cause there was ingredients on it that we can't eat and had asked to be taken off. Bad costumer service inside. All around no. read more

Horrible drive through customer service. Sat at the order sign for 5 min said Hello 4 times and no one said a word. Should have figured the 2 cars in front of me had the same issue. They should have better training to welcome you and ask you to at least look at the menu and they would be right with you. When the gal finally came on she said what do want...like really this is the level of customer service your happy with Einstein??? Got to the window and all the staff just standing around..after looking at the reviews this seems to be a problem with store management and the reviews are terrible. We all have a choice where to spend our hard working money and I won't be spending it here again. read more

I went in yesterday. Everyone was kind, the bagels were yummy, and they warmed up a muffin for my 3year-old. I was very happy with the service and the food. read more

If I could give this location ZERO stars, I would. They have some of the worst customer service ever! Always slow, never smiley and friendly. And did I mention they're SLOOOOW?! read more

idk what the hell is going on with this location i spend $30 for them to fuck up the order. the bacon egg sandwich had NO bacon and they put our sandwiches on the wrong bagels. what is going on seriously it's ridiculous i didn't spend $30 for high schoolers to fuck up my order read more

Came in to get breakfast with my brothers. I orders a bagel with cream cheese. One of my brothers ordered a PLAIN CHOCOLATE CHIP BAGEL. My other brother got a blueberry muffin. They gave us my order and a blueberry muffin and a chocolate chip muffin. I went back to get the right order for my brother that didn't get his bagel. They gave me a blueberry bagel. Didn't know simple tasks were that hard. read more

Poor customer service. Disappointed because this was my first time at this location. Save your money

I changed my order twice and forgot to ask them to toast my bagel. I made a gentle comment to a staff member and they instantly brought out a new toasted bagel, no charge. Didn't event take back the old bagel. Now that's customer service! read more

The service is so slow. It's understandable thats its run by teenagers, but ive seen harder working teenagers in Taylorsville and West Valley. They just sit back and talk I waited 45 minutes for a single bagel. Honestly this specific location can do better, its Harriman. The place inside is dirty as well. They are normally out of coffee inside and of creamer. read more

If you like long lines and crappy service...this place will definitely meet your expectations! At 0730 hrs on 31 August 2018, my spouse and I went into Einstein Bakery (Riverton, UT) to place a "to-go" order for a breakfast sandwich, a small cup of coffee, and a couple of bagels. The bakery was extremely understaffed to the point I noted that they shut down their drive through window. I came in at time when only a couple of people were in front of me and about a period of approximately 10 minutes had past when I finally got to the counter to place my order. I then noted about 8 people were now standing behind me. I paid and received a cup for my coffee and then found that the staff failed to make coffee. The only large metal carafe that had coffee was the decaf and it was cold. The individual running the counter started making coffee after I made him aware that there was no coffee. I received my sandwich and ended up having to leave the store without my coffee because the staff was slow to react to the coffee issue. To add to the experience, I found that there was an problem with the order but because I had to depart before checking my food, the issue could not be mitigated. Total time to from entering bakery to leaving location was just under 30 minutes. Bottom line is that this is not the first time I had seen an issue with this particular location. I told my spouse that this is the last time I will go to Einstein's. I think at a minimum this location owes me a cup of coffee and due to this locations ongoing problems Einstein's Bagels has lost me as a "regular customer." read more

I love bagels. Sadly there isn't very many places that sell them. Grocery store bagels aren't good at all in my opinion. This place though is one of the few places that make pretty darn good bagels. You need to head on over there when they just take them out of the oven so they are nice and warm and soft. Yum! That's when it's the best. I tried all the types but I always like to go back to the original plan bagel. The service at this location was good. They were quick to take my order and didn't seemed like they just wanted to get the line moving. read more

Not sure if its that I got the B team as far as quality but these bagels are over priced none the less

We tried the bacon, egg and cheese Breakfast sandwich with an Asiago bagel and it was so yummy!! Made the day better. Also tried their vanilla hazelnut coffee and I was beyond amazed. Really good coffee. read more

Einstein Bros. Bagels - Bacon egg and cheese sandwich - Bagels Near Me - Riverton, Utah

My kids will eat the bagel dogs, so this is often a Saturday lunch stop for our family. I'm super excited for their staff to be all trained up, still a little bumpy having just opened. Nice to have one in the neighborhood. read more

Einstein Bros. Bagels - Bagels galore - Bagels Near Me - Riverton, Utah

Just stopped in for a bite to eat, love this place they have great food. However the ladies that were helping us today were extremely rude and had a bad attitude the whole time we were in there. It was really not a great experience at all would not recommend this location. read more

These aren't traditional boiled bagels, but they're really good most of the time. I don't quite like this location as well as some others (the bagels seem drier), but I love the potato bagels and that warm coffee cake is delicious. read more

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9 cars between me and the pickup-your-food-window and it the drive through took FORTY-FIVE MINUTES. Never again. Literally never.

Rudest employees i've ever met. I will never go back to this location. I ordered a bagel for pickup and wasn't able to make it to the store and called immediately after I ordered and they wouldn't give me my money back. They lady was so rude, she treated me like I was dumb. I wasn't even that upset about not getting my refund. They lady really ruined my experience. read more

Ive eaten at several different Einstein locations, and this one by far is the worst! Portions are significantly smaller then other locations. Most the time my bagel isn't cut. When I ordered cream cheese on my bagel and paid for it the amount was so small I didn't even notice it was there! I will not be returning to this location. read more

If I could give them no stars I would. It took 20 mins to get bagels in drive thru and it wasn't even busy. This store always messes up our orders and doesn't have their stuff together. Don't waist your money or time going to this one, go to Draper. Never coming back to this location. Always disappointed when we come here. read more

You will wait at least 5 minutes at the speaker before you are even acknowledged. Guaranteed. It does not matter if there are no cars in the drive thru or 1 car or 5 cars.This is grabbing bagels, warming them and handing them off. WTAF why am I spending 15 minutes in Einsteins drive up?? I think Einstein would benefit from hiring robots to run this location. The employees here are complete trash. I HATE HATE HATE that this is the only location within 15 miles of me. read more

It's so yummy in the morning and the employees there are really nice. I would recommend this place for breakfast.

I just moved to a few miles away and went here for my first takeout meal. You can't go wrong with Einstein bagels, and I wasn't disappointed. Thanks to the great selection I expected, and the friendly service, I'll be back. read more

Worst service ever was waiting in the drive through for over 40 min this is the second time they do this had everyone on the drive through getting out of their cars asking why things were taking so song for not recommend read more

This is the worst eisteins in the salt lake valley. I have NEVER been to this drive through and not waited at LEAST 15 minutes or more when there is only one other car in front of me. On average it's more like 20-30 minutes and once you're in line, your stuck. They claim it's only in Fridays that they're busy Everytime I comment on it, but I have been every day of the week just to see and I have never waited less than 15 minutes just to other and get a single bagle and they are NEVER BUSY inside. There are usually 1-2 cars in the parking lot which I assume are employees. Any I don't even go at lunch time or breakfast, I go after getting my son from school at 11:15. I honestly have no idea who runs this location but they are terrible. I go to busy locations in the heart of downtown constantly on lunch break and I am in and out in under 5 to 10 minutes with a huge line in the drive thru read more

me and my boyfriend have been here a few times and every time the employees are so rude and nasty. it takes forever to get our food because the employees are visibly on their phones and around the corner talking to each other. they always mess up our order and it's been a frustrating experience every time. not going back here. read more

Stopped in for a quick sandwich just before lunch. I was the only customer in the store and yet she insisted that I give her a name. ?? It seems that every time I go to this location they are out of everything. If you don't have asiago bagels ever at lunch time, maybe you should make more? Just a suggestion. I got a turkey, bacon, avocado sandwich on a honey wheat bagel and I have no clue what they put on it, but I took it home to eat and the sandwich is so hot that it is inedible. I ended up throwing the whole thing away. I won't even mention the gross mayonnaise pile they call potato salad. What a waste of time and money. Next time I'll go to Rich's. Better service, better selection at lunch time and edible. Oh, and cheaper. Very disappointed. read more

I have never written a review but after getting our terrible food I just had to. My brother ordered a cinnamon sugar bagel with honey almond shmear and half way into his bagel there was egg chunks and bits of onion in it. He noticed it immediately and threw up! This is cross contamination and should not be acceptable! My family is never going there again! read more

The food was good but the customer service was certainly lacking. There were three employees in the store but it seemed like we were just an annoyance. read more

They advertise grab n go, but it's never really grab and go if there nothing prepared to grab. At 8am. And they advertise that they bake bagels at the crack of dawn. I had to wait about 15 mins to get a grab n go. It wasn't such a busy day. It was definitely not a place I would voluntarily choose to go to unless the service and times improve. read more

This is probably the worst Einstein Bagels store I have ever been to. I have been here 3 times and every time there is a ridiculous wait and they aren't all that busy. They are incredibly slow. I've waited for a plain bagel with cream cheese for 20 minutes. They seem to have enough employees but one or two of them just kind of stands there looking bored....which is frustrating when you are waiting for your order. If you need your breakfast in a hurry, don't come here. I won't be coming to this store anymore. read more

This Einstein's bagels disappoints almost every time. Their customer service is not great and sometimes rude, they mess up my order a lot (and it's not a hard order), and today their systems were down and could not take ATM or credit, and they did not try to accommodate in any way. They just said "sorry for the trouble", but did not offer any coupons or anything to accommodate for their systems not working. My family and I will not be returning to Einsteins bagels anymore. read more

Woes of the drive-thru continue. Pulled up at 5:30 this morning and could not get a response back. Tried for about 3 minutes and left. As I drove past the window, no one in sight... read more