The customer service at the drive-through is a joke! Only one car ahead of me placing an order and it took 15 minutes for someone to wait on me. OK sometimes there are mistakes made, but the next cashier that I unfortunately had to speak with was so slow I couldn't help but ask her. Is it gonna take another 20 minutes to get an egg sandwich? Oh her reply they're waiting on eggs. I was already late for a doctor appointment so I couldn't wait. I just wanted the refund on my credit card so then the cashier starts talking to other people in the in the store, playing around with the cash register and I'm wondering if I'm ever gonna get out of there to get to the doctor appointment on time. So the moral of the story is, if you have a doctor's appointment, and you want a bagel sandwich for breakfast pass on this Einstein Brothers bagel store. Sometimes it's hit or miss whether you find a nice cashier or you find a disrespectful cashier. The big question I have to Einstein Brothers bagels is: how does keeping the $15.63 and the bagels, I paid for, justify losing a $5200 a year client? There are so many other bagel stores in Tucson. I will never return to Einstein Brothers bagels again. read more

Their Nova Los sandwiches are fantastic. And you choose the bagel and toppings so it's perfect for you every time.

I was very happy and excited to get a morning bagel however, I'm left disappointed and with a literal bad taste in my mouth. I ordered a green bagel toasted with cream cheese. What I got was a burnt bagel with cream cheese. read more

Einstein Bros. Bagels - And $10 later, this is what I get... - Bagels Near Me - Tucson, Arizona

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I will never stop coming here ! I received the most beautiful service from Anissa this morning I'm a drive thru regular and will always appreciate the excellent service so kind during the early mornings , no team member is grumpy everyone is super positive and kind hearted The food never disappoints the quality of the food is always so clean and well taken care of Thank you for the amazing service Anissa ! Can't wait to be back again for some delicious breakfast! read more

Out for errands and this is a great spot for a bagel with cream cheese and lox. Might as well have a small coffee too read more

Order in app, pick up in drive thru or dine n/carry out. Very efficient process. Welcoming service during my drive thru service today. First time brisket breakfast bagel. WOW, delicious. Very filling. Selected Green Chili bagel for extra flavor. Perfect texture/flavor. Was not expecting a pillowy soft bagel - excellent texture. Spicy mayo brings a nice kick. Recommend this location and sandwich. read more

Einstein Bros. Bagels - Brisket breakfast sandwich - Bagels Near Me - Tucson, Arizona

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I don't know what happened but this is the worst bagel I ever got from Einstein bagels. I could have used it as a hockey puck. Not edible...So sad. Service was good. read more

The good is the food and the shake. The bad is the App... App is not user friendly, does not allow you to alter anything specific that comes in the bagel or sandwich. For example Nova Lox comes with capers, I wouldn't want that but I can't ask for those off. I get a turkey club bagel but I can't substitute or take off tomato on the website or app. read more

Oh how I've missed Einstein's bagels! We've lived in Phoenix and stopped by often to enjoy these delish bites of heaven and missed them in Denver. Yesterday we drove by this location Tucson and decided to come in early today. No regrets. Nope. They didn't have what my guy and I absolutely love, cinnamon raisin and onion bagels, but when I asked they had some in the back. Yea! A Bakers Dozen with two schmears are coming home with us. Well, after we eat one inside of course. The best part? They were still warm! I love the variety and the menu. Sandwiches made with bagels, egg sandwiches, breakfast,lunch, they cover it all. Oh yes, we'll be back! BTW:My only gripe? Three different vehicles overlapping into the Handicap parking while we ate a bagel and drink here. read more

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I'd like to thank @EinsteinBagels for their truly shitty job of making my bagel this morning. What did she do? Wave the cream cheese over the top and say, "that's good". Now what the hell am I supposed to do with a dry, hard bagel? Crap. read more

Einstein Bros. Bagels - Bagels Near Me - Tucson, Arizona

we come here pretty religiously. we used to like to have an easy morning, sit outside with some fresh bagels... watch the cars. but they recently got rid of the outdoor seating. also, the a/c is cranked up, so sitting inside is uncomfortable too. I guess we will have to pause this family tradition for a few months. I hope they bring back the outside chairs and tables. also, my bagel had no hole? read more

Einstein Bros. Bagels - a bagel with no hole. - Bagels Near Me - Tucson, Arizona

I've always done drive-through with Einstein's which has been great. Today I thought I'd try something different and order inside and eat in their dining area. Their method of operating their customer service line inside is stressful, not customer-friendly, and appears to be complete & utter chaos. I'll give them a second chance on the indoor experience, but if it's the same I'll stick to drive-through. Their food and beverages are great, but not worth the stress the indoor environment causes. read more

Food is always great. When it's correct! How is there always 7+ ppl there and they've forgotten things on THREE different occasions. Plz do better the bagels are amazing. read more

They hella skimped me on the cream cheese like bruh what is this? I'm confused why it's mostly only on one side, shouldnt they put cream cheese on both sides orrrr??? The customer service was nice but sad they skimped on the cream cheese read more

Einstein Bros. Bagels - Jalapeño salsa w Asiago - Bagels Near Me - Tucson, Arizona

I have tried multiple bagel places and Einstein really just hits the spot for me. I wish they had more options for their sandwiches. However their taste and quality is delicious. I have always gone through the drive through or gone through delivery services. The staff is always friendly. The four stars is because they have forget items multiple times. read more

Einstein's bagels are some of the better bagels in town, certainly better than the other popular bagel chain. However, this location isn't so great, at least it wasn't on our most previous visit this weekend. Let's start with the bagels. They're good. As a native New Yorker who can pretty much attribute at least one roll of fat to bagels, I can confidently say these are good bagels. Not the best I've had, but good. They're pretty big. They're soft and chewy on the inside, with that nice crusty outside. Yum yum! They put plenty of seeds or cheese or whatever your topping of choice is, too. My only gripe is that an everything bagel should NOT have rye seeds on it. They are far too strong, and they overpower every other flavor, hence ruining the point of the everything bagel. I also looooove that they used whipped cream cheese! That's the only way to go! It's not too dense, it's nice and creamy and fluffy and just perfect on a garlic or onion bagel. I had an egg sandwich on our most recent visit, and it wasn't so great. The eggs were very bland and boring. The bagel saved the day, though, so it was still edible. I probably won't get eggs there again, though. My husband had lox, and they gave a good portion of it, which was nice. He said their capers were super salty, though. The most disappointing part of this visit was that the restaurant itself was really dirty. There was only one couple eating there when we got there. Yet, we couldn't find a clean table to sit at. I had to wipe down a table myself. There were at least five employees meandering around at the time, and no one thought to clean the tables. So lazy. The floors were also filthy, as was the garbage can area and the drink area. The employees had time to goof around though. Not cool. Where's the manager to make sure the kids do their jobs? Overall, though, I like Einstein Bagels, but I don't think I'll drive across town to eat here again any time soon. read more

Einstein Bros. Bagels - This location didn't clean any tables. - Bagels Near Me - Tucson, Arizona

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Huge shoutout to everyone working Saturday morning! This location was well staffed and in doing so, were able to provide exemplary customer service and get my order ready quickly. It seems like every business nowadays is running on a skeleton crew, to cut costs I'm assuming, and it is noticeable when a business is appropriately staffed! Thank you! Everyone working Saturday was kind and I could see the smiles beneath the masks - great job to each one of you! read more

We don't have an Einstein bros in the 50th state so I was super excited to be visiting and be able to stop and get a bagel and my favorite smoothie. We drove through the drive thru unsure whether the store was open or not and the worker who helped us was really quick and helped us with our order since it was my moms first time. We also may have forgotten to order another smoothie and he was more than happy to get us what we wanted. Also great recommendation, loved the farmhouse bagel. Great service read more

Einstein Bros. Bagels - Farmhouse bagel w/one egg - Bagels Near Me - Tucson, Arizona

Sadly they're never open for service and every darn time I want to stop by they are closed for some unforeseen circumstances or they close early so much it has become a joke! read more

Every time I go to this Einsteins I am blown away by the customer service! They're fast, the food is great, and the employees always go above and beyond with their kindness and attentiveness. Beyond impressed! read more

I'm a real bagel lover, and this location is just a short drive from me. I've been here quite a few times in the past 6 months. It's an uneven experience. This place seems to operate best either early in the morning just after they open, or during the mid afternoon, after lunch hour. That is because those are the times that I have come, where they are least likely to screw up my order. Here's a list of the many bungles they have made so far, some of them on multiple occasions: Charged me for a large orange juice when I get a small one, Giving me the wrong bagel Putting the wrong shmear on the bagel Giving me the wrong breakfast sandwich Charging me for extra products that I didn't get (the woman at the register suggested I get them anyway) The thing that keeps me coming here is that they provide great customer service. Everything has been addressed promptly and they were for the most part professional. If I didn't live nearby, they wouldn't be seeing me, bagel craving be damned. read more

Stopped in after school at the open drivethru & open drivethru window for 10 minutes, no acknowledgement. Called into the store and they said rudely they closed at 4 pm (hours listed say 6 pm). Don't waste your time. read more

The food is ok but the turn-off was the shabby lobby with seats in dire need of reupholstering. I half expected to at least see duct tape covering the holes. Vote with your dollars folks, you are paying god money for this mistreatment by an owner and management who could care less it seems about optics. Lastly, the seating areas are way too small, crammed together and not kept clean. This should be embarrassing to the owner if they cared. read more

I have visited here a couple of times because it is near my office; however each time I wished I had stopped by Brueggar's by my house. The staff here are not friendly and appear to not take cleanliness seriously. Nor do they go out of their way for the customer. I have had bagel sandwiches to go (which were so soggy when I got to my office 5 minutes away) that they were inedible! I swore I would not come here again but then we decided to stop in and hoped the food would be better if we ate there. The sandwiches were better because they weren't soggy but that is about it. Einstein's needs to take a few lessons from Brueggar's! read more

There was shell in my egg sandwich. This is a no no for me. Everything else was ok. Any other issues I'm assuming have to do with the travel time making my bagel more soggy and rubbery. But the shell was very disappointing. read more

Bagels are good but my order is wrong. Ordered a crispy chicken tater tot whatever breakfast sandwich, but got some plain like ham and cheese or something. The chorizo sunrise is correct. read more

Einstein Bros. Bagels - Order is wrong, didn't order the sandwich on the right. - Bagels Near Me - Tucson, Arizona

Please tell me that you have a "Bagel intern" making your bagels???? Amazes me how your bagels seem to be getting smaller. Hmmm? Is it that you have no supervision for standardization or are you (like so many others) visibly reducing the actual size of your product to decrease your overall expenses, all the time... while driving your prices higher? Disappointing and as for this location... if I want mini-bagels, I'll buy them in the frozen food section of Safeway! read more

Einstein Bros. Bagels - The Amazing shrinking bagel, not just this one either,but a whole half dozen! You need some CQI! - Bagels Near Me - Tucson, Arizona

I'm a regular customer, I pay with the App everytime because of Apple Pay support. The past (6 times) I have a problem with that same branch (Oracle) as it's the closest to my house.. I have to say the manager there, I don't know her name (the very short lady) always try to make it right and she's very apologetic as she knows me and my wife, because we are regulars. The problem is the past 6 times I always either: get the wrong sandwich or bacon added which I never eat or 2 missing sandwiches like today (order # DT50146) Store # 3595 .. 9:39AM.. After I arrive home I find there was something missing, I really smile and forget about it. The next visit I tell the manager and she says we are sorry we forget to this and that. BUT now it reach to a point that's a very common mistake.. Please advice the employees to focus more as I learnt that before paying: ( I let them repeat the order) to be sure that they get it correct..Guess what? they make the SAME MISTAKE over and over again.. It's really frustrating.. hope there is a change, Thanks :( read more

These bagels are amazing!! Stopping here totally cured my bagel craving. The employees are rally nice and they were quick! I stopped in for breakfast and this was my second time here. I wanted their "French Toast" breakfast sandwich with an OJ. When I got my order all I got was a "French Toast" bagel with maple cream cheese. I was like, "Umm...what??" Don't get me wrong, it was delicious and I'm sure shaved off a few calories, but now I know for next time to be more specific, LOL...meh, you live you learn. Will definitely be coming back. read more

Einstein Bros. Bagels - So many delicious bagels to choose from!! - Bagels Near Me - Tucson, Arizona

Today was my very first Time ordering door dash I thought I would give it a try since Kids are home and car is in the shop, Not only did I call prior to make sure there was cream cheese included IN the bag but I called after delivering with NO Cream cheese and spoke to your VERY rude and unprofessional manager tattiana I think her name was but she said there was nothing she could do and that it door dash fault for not putting it in the bag.. WHAT?!?! Hun I've worked in a restaurant business my whole life and my management team would never. Very disappointed no napkins? no utensils? What gets me is I called to verify and she still got it wrong. Get it together read more

Everything bagel with what is supposed to be veggie cream cheese....where's the cream cheese!? The bagel had good flavor but even some of the top of the bagel was bare because toppings were missing... Not impressed. read more

Einstein Bros. Bagels - Bagels Near Me - Tucson, Arizona

I placed an order online the Einstein Bros Bagels catering website, two days in advance and I ordered the All Day Breakfast for the Group (serving up to 20-30 people), delivery between 8:30am-8:45am. I was pleasantly surprised when the delivery person promptly arrived at 8:30am. The delivery person was quite personable and traveled with me from the reception area (up front) through the maze of hallways to our final destination. He also offered to help set up but I was uncertain as to which meeting room I was going to be housed in. Anyway, he left with my order and asked a second time as well as offered to wait a few minutes. Nonetheless, I sent him away as I was certain I wasn't his only delivery that busy morning. I am docking one star as I did not receive ice for the orange juice. Other than that, the coffee was just enough, assorted bagels, morning pastries and shmears were wonderful. The fresh fruit was also great. All but the ice came with the order (utensils, napkins, cups, coffee necessities: creamer, assorted sugars, and stirrers). In comparison to other bagel places, these bagels appeared to be freshly made as they were just perfect when bitten into. Not too hard and not too soft, perfect to the taste and touch. My meeting was ten times more joyful and interesting because of the quality of food that was catered. Thank you for making my morning meeting rock for a group of strangers! read more

I love Einstein's! I love their cold brew with vanilla sweet cream. I've tried a variety of bagels with shmear and bagel sandwiches. Everything is good. I promise. If you like breakfast sandwiches as much as I do, anything you order you will love. There was one incident where my sister was ordering a Chile verde bagel thru the drive thru and as much as she repeated herself, the cashier still did not hear my sister. We are hispanic. Make your own assumptions. My personal favorites: chocolate chip bagel with cream cheese and spinach and bacon egg sandwich with cold brew iced coffee read more

Teetering between 3 and 4 stars, I decided on 4 because I love Einstein's. This particular visit, I ran in to get a quick lunch to go while I was on a break from a training nearby. I usually only come for breakfast, and I feel they're better at that than lunch. I ordered a Tasty Turkey with potato salad. The guy told me they were out of cucumbers, kind of an integral part of that sandwich, but whatever. It was a little busy, not too crazy, but they seemed to move a little slow. I was waiting for quite a few minutes for my food. With no drink, my total came out to about $8. If you frequent Einstein's at all, sign up for their rewards program with your phone number and email. They send so many coupons now. I had coupons for $3 and $2 off, and the cashier allowed me to use both, so my lunch was less than $3. The sandwich was tasty, but I would probably get chips or fruit as a side next time. The potato salad was just okay and not at peak freshness. read more

The quality of this Einsteins is trash to say the least. Went through the drive through and got one of our bagels burnt, 2 of our drinks completely wrong. Went inside for new drinks (the lady at the front was very nice so we love her) and the new coffee had chunky almond milk and tasted like water. Asked for a new bagel and got another burnt one, asked for a third new bagel and a different lady at the front gave us attitude even though our bagel was so crusty musty. Also there were flys inside where they keep the bagels. Big thumbs down for Einsteins today read more

I love these bagels! They're the perfect crispness on the outside and chewy goodness on the inside. I'm especially fond of the spinach asiago bagel as well as the salmon lox sandwich with cream cheese and red onion, yum. The bagel dogs are really good as well. I haven't even had a chance to try the sweet offerings yet but that's on my next stop. Super convenient to go through the drive through but I really like to go inside so I can see all the yummy flavors. Fresh orange juice and blackberry lemonade are ready and waiting for you to scoop them up. The staff that work there are very kind and accommodating. Healthy yummy food that you can eat right away or freeze to have on hand whenever you like. I'll be back soon! read more

Very good bagels- first time trying this place... would love to dry their menu and cookies , friendly staff and clean place read more

Einstein Bros. Bagels - Bagels Near Me - Tucson, Arizona

Good food, however extremely over priced for the little food you get. The coffee is the same brand of coffee you can get in gas stations up in Wisconsin for double the price. The food was good, but the portions were really small. The hash browns where the size of a muffin tin filled to the 3/4 mark you fill cupcakes to. And the sandwich was just a normal store bought bagel size with very little eggs and bacon on it. The staff was friendly and the atmosphere was inviting, however based on the price/portion ratio it wouldn't be my first choice for breakfast. read more

This Einstein's is the worst location every time I've gone to this one there's been an issue. I typically wait a few times before I fill out a review especially if my first experience was bad. First time I went here they were out of everything my wife ordered they were out of. Second time they gave my wife the wrong bagel and smear and my bagel was burnt black and they still gave it to me. Third time we ordered a chocolate chip bagel and a blueberry bagel and got two blueberry bagels. The Einstein on Ina is 5 star worthy. read more

Where has this place been all my life? It was delish! Got a bagel with shmear and an out of this world blackberry lemonade for breakfast and a cranberry turkey bagel to go for lunch. Service was great. Lots of unique bagel choices (pumpkin, french toast? YUM) and breakfast sandwiches too, I'll definitely go back. Update: So a few days ago I realized I lost my car key after walking out to my car. I went back in and looked all over, couldn't find it. Then I realized the only thing that could have happened was that I accidentally threw it away with my basket! So I told the manager and she didn't seem too concerned with helping me, she said they'd save the trash bag for me. But when I told another gal working the register a few minutes later, no sooner did I finish my sentence that she had gloves on and dug through the trash and found my key at the bottom!!! I would have happily dug through the trash myself, but she was right on it. I did not get her name but THANK YOU SO MUCH for your excellent customer service! I really appreciate it! =) read more