Tried the carne asada it was good chips were fresh. Service was quick and attentive. Decor in the restaurant is nice too. read more

El Azul Grande - Carna asada perfered less onions more steak but it was good. - Mexican Near Me - Pikeville, Kentucky

We came in last night due to everything else being closed because of the snow. A doctor we work with paid for the entire bill in cash before leaving. The server later claimed the cash was only a tip and then charged the rest of us for the meal again, resulting in us being charged double. The server ended up receiving over a $100 tip. This was extremely unprofessional and left us feeling taken advantage of. Unfortunately, this experience showed a lack of honesty and trustworthiness from the staff. This was the one in the Landmark but owned by the same people read more

Night and day difference from their other business in the Landmark. The atmosphere screams Mexico and it is a huge upgrade! The food tastes better and the portions (at least what I had) were bigger as well! The staff were attentive and the food came out hot and fresh. I normally don't care much for El Azul, but this location has made me a fan again read more

You can always count on El Azul for solid Mexican food. You get your order fast, and the servers are generally attentive. This was my first time at this location, and it's definitely a better atmosphere than their location at the Landmark. read more

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Worst customer service I've EVER experienced at El Azul and the food wasn't much better. Drove 3 and a half hours to visit the in laws for a Birthday, called in an order and stopped on the way in to pick it up. Young guy at the counter hands my Wife a bag and we continue our trip. 10 minutes down the road I asked her to get me something from the bag and she realizes my order is wrong and half of the entire $70 order is missing. We turn around and travel another 10 minutes back to the restaurant. I walk in with the bag and tell the young guy half my order is missing. He turns around and hands me the other bag he failed to give my Wife the first time. I could understand if they were busy or something, but they were dead and he just didn't care at all. I ask him, "seriously?" He smirks and shakes his head yes. I start to walk out and turn around upset and ask "not a sorry, an eff you, nothing?" He didn't respond. Waited until I got almost out the door and said something I didn't hear. Added 30 minutes to my trip, my order was still wrong, and now we get to eat cold food, for $70. My wife also asked if she could get a small cup of the seasoning salt they season their chicken with (she has done this for years with no issue) and they simply tell her "no". As for the food, I asked for no onions on the el azul cheese steak and I swear there was at least a pound of onions in them. A comical amount. The steak, the fajitas, the vegetables all looked like they barely touched a skillet, everything was undercooked and under seasoned. Guacamole was baby poop brown. The rice is different than I've ever had from El Azul before. We used to love it, but this was AWFUL. The cheese quesadillas might have been decent when they were hot, but by the time we got to eat it was a soggy falling apart tortilla with a rubber wad of cheese. Beyond disappointed. I've been eating here since I was a kid (mostly the downtown location) and have never had an issue like this. The young punk at the register needs to be washing dishes and replace him with someone that has a shred of decency. UPDATE: My meal was absolutely inedible. The quesadilla and chips were fine. Wife's meal was inedible except for the same. read more