Following up on my review from nearly three years ago, I want to go out of my way to acknowledge a…read morefew people, as well as the dealership. In my years, I've done business with nearly a dozen dealerships. From the basic, no-frills financing, to this all-inclusive warranted financing, I've experienced it all. Toyota of El Cajon is, without question, the best I've ever experienced, even long after the contract ink has dried. There was an issue with a less-common extended coverage that didn't go as expected. Jose, my service advisor, did everything he could to get it resolved. When he hit a wall, Laura B. got involved. Laura is what some businesses refer to as "a fixer". She relayed what she was doing and who was involved. The list was not a short one. When things were ironed out, she was able to obtain results that kept the dealership and Toyota in good standing by acting in good faith and resolved the warranted coverage to my satisfaction. I will continue to support both Toyota and Toyota of El Cajon!

I have trusted this Toyota dealership to service my vehicle for the past 10 years and never…read moreexpected to leave feeling this disappointed. I brought my vehicle in for a routine oil change, something this dealership has performed many times over the years. After the service, I was informed that the oil drain plug had been stripped and that I now needed to replace the entire oil pan at a cost of approximately $740. Prior to this oil change, there were no leaks, no warning signs, and no issues with the oil pan or drain plug. The damage was discovered only after the dealership performed the service. It is difficult to understand how a routine maintenance item could suddenly become my financial responsibility when the problem arose during the oil change. What is most disappointing is not just the cost, but the lack of accountability. After being a loyal customer for a decade, I expected the dealership to stand behind its work and make a genuine effort to resolve the situation fairly. I received a call from Mr Anderson informing me that he would take care of labor and I would need to pay for parts. I informed Mr Anderson that I did not feel comfortable taking my vehicle back to them since they were not truthful for the beginning. I told him where I would be taking my vehicle and he told me to keep him posted of charges and that he would take care of labor. I gave him the verbal quote and he had no issues other than if the dealership would be charging me a diagnostic test. I told him no and if they did I would give him a call back. Vehicle was repaired and invoice sent to Mr Anderson. Two weeks later and he has not paid for the repair. Customer loyalty should matter. Unfortunately, this experience has caused me to lose confidence in a service department I trusted for many years. I hope the dealership reviews its service procedures and how it handles situations like this so other long-time customers are treated more fairly

Justin and family took care of my 1988 F250 like pros. Have used them since Home Ave days with…read moretheir Dad who is retired. They're honest and do quality work never had a go back and priced way better than lesser quality shops. Who needs big chain companies. Use these folks for peace of mind and save your wallet too. Thanks B and B. Highly recommend.

Great service great service great customer service Very…read moreknowledgeable in the auto repair business also the price of service is out of this world cheaper than places I have been quoted. Very dependable.

GREAT experience!! From the moment we arrived, Edgar and Kiara made us feel welcome! They were…read moreincredibly kind, patient, and really took the time to help us find the perfect car without any pressure. The finance team was just as fantastic. They were thorough, transparent, and worked hard to find the best deal for us! A big thank you to Edgar, Kiara, and the finance team for going above and beyond for us. If you're looking for a dealership with amazing people who truly care, this is the place!

People have been forced to pay exorbitant fees. I don't know why, look at how much money I've been…read moregetting for an hour of work.

Last Friday I took my 2007 suburban to Genie for a brake job. I knew both front and back needed…read moreservice and was pleased the people there took the time to double check before I left. I asked about a few other things that needed attention and they said they could take care of those as well. They quoted me a price and said they'd text me when the work was complete. When I arrived to pick up my car, everything was done and it drives like a new car and I really appreciate the service. Everyone there wanted to make sure that they had done a good job and they were so conscientious.

Melad, Frank and Mikael are really amazing. I have been bringing my cars here for years, and it is…read morealways a great experience. Thank you guys! I really appreciate your competitive pricing, professionalism and reliability. I would recommend this business to anyone, and have!

Approximately 10 years ago we were fortunate in that we found Greg's as an auto repair business…read moreapproved by AAA. We called the Magnolia shop, spoke with Marc, and made appointments to have factory recommended maintenance performed on both of our vehicles. In the years prior to finding Greg's we serviced our vehicles at the appropriate dealerships. Time and again we were disappointed in the quality of the work and poor customer service. Examples: Our Mazda CX7 battery was consistently going dead. AAA came out each time and replaced the dead battery (no cost). Obviously there was something electrically haywire within the vehicle. When the battery failed again had AAA send a tech and we did not have another new battery installed. Instead the tech got the Mazda started. Went to the dealer. They said they ran all the diagnostics and came to the conclusion that the battery was defective. New battery installed and that one went dead. Dealer replaced battery a second time and that battery failed. That's when we discovered Greg's. They found that the battery was being drained by a single contact point in the 'CD-Radio-Cassette' unit' and per Mazda the entire unit had to be sent to Mazda (no dealership involvement). Mazda sent a replacement unit and, Voila!, problem permanently solved. Jump forward to 2020 and other vehicle (Lexus) presented the same problems as the Mazda. This dealer replaced the alternator at a very steep price. Battery fails as does the next one...and next one, etc. The final straw was the mechanic concluding that no electrical problem was found. Now get this: We were told to hook up the battery to a "trickle charger" at night and in the morning, start the car and let it run for 15-20 minutes. I do not know if there is any place where this would be acceptable. Took our problem to Marc at Greg's. They kept the car for two days to see if the problem could be replicated, and it was. Greg's mechanic checked every fuse, alternator, starter, etc. and all okay. But battery died again. Mechanic replaced the dead battery with a Interstate battery. Car sat for two days in the shop and the Interstate battery did the trick. Since then there has not been any problem. Car is mechanically excellent. And as always, the cost was more than fair. We have recommended Greg's to many people. Marc always called with updates; to discuss what was found; options for repair, etc. We have complete confidence in Greg's. When Marc calls to let us know what they found and with an estimate we accept without pause.; and that we are being treated with the utmost in customer service; repair skills; honesty; integrity; care; and pride in providing the best. If you have reached this far in my review, your time doing so is well spent. Stephen Lewis

The dealership was cheaper. I just had my car towed to the dealer. I went to Greg's Automotive…read morethinking local and family owned, should be cheaper than the dealership. I WAS WRONG. They claim their hourly rate is less than the dealership but when the dealership can do the job faster, that makes the dealership cheaper and faster!

Always keep appointments as made. Turning my car over to Brent or Jeremy for service or repair…read morework I leave with confidence that the work has been done perfectly! Prices are always fair & reasonable and they wouldn't use parts they wouldn't use on their personal cars.

Brought our Jeep with early "death wobble". Jeremy quickly diagnosed the problem, called to discuss…read moreoptions and repaired the problem very quickly. Prices were very reasonable. Will definitely give them my future business. Thanks Jeremy!

This shop worked on a car I purchased from so cal performance. I had the car a total of three days…read morebefore having issues with overheating. The dealer had me take it back to Sergio's. I was first told it was the thermostat and could pick it up the next day. Next day by 3 no call so I called and they told me it was a head gasket and needed the car for three weeks. (At this point I've only owned it 3 days and they forgot to put fluids in the car when they had it... )fast forward to 2.5 weeks later I get a call from So Cal that the jeep was ready. I go pick it up. Bring it home and realized my full tank of gas is now at a quarter tank, they rode their children around in my car cuz under the seat was a kids homework notebook with pictures drawn in it and Some fly traps. There is sticky stuff all in the back from something being spilled. They took the roof off my jeep as well because they forget to screw in the roof knobs back. They rode around in the jeep an additional one thousand miles on my odometer!!! I kid u not!!! See pics below I wish I was making this stuff up. I have a dent on the back door gate and my tags were swapped out cuz the temporary paper had been moved as well as the paper plates on my jeep! This is one croooked shady place! I am beyond pissed and will be contacting an authority figure!

A friend referred us to Sergio's and we are so grateful! He did a free inspection and even came in…read moreon the weekend to accommodate our schedule. His work is excellent and his prices are reasonable. We will definitely use Sergio's Auto Repair again.

I would not recommend Marco. We wanted to look at an Nx in a very specific color for my mom. They…read morehad two of them. One was ready to be seen while the other was finishing up getting certified. We asked about the other car after noticing some damage on the car he was showing us, he goes "they're the exact same car" and "well yeah it's a used car." We asked if he's able to tell us when they were going to be done with the other car so we can take a look but he responded with "I can't take you back there." First off, thank goodness we requested someone else to help us because he was able to get the car to the front and it had no damage to the front unlike the other car he was trying to sell us. Since there were two of the same cars, wouldn't you want to pick the one in the better condition? And secondly, he could've asked them when the other car was ready rather. We knew we couldn't go to the back. He needs better training. Thankfully Tim swooped in to help us out. He was much more helpful. Santiago helped us with financing. He was actually great to work with. We told him exactly what we wanted and didn't want and I appreciated that he was quick to the point and made financing a smooth as possible. Just an FYI, they install some sort of tracking on the car if it ever gets stolen which they make you pay for. I bought my car at Lexus Escondido which they didn't make us buy. Tim was able to work something out for us but had he not, Lexus Kearny Mesa would've been cheaper

I called the parts department at Lexus of El Cajon and was helped out by a gentleman named Oscar…read moreChavez. All I had was a picture of a part I needed; and he was able to find the correct part for me and helped me order it and get everything figured out. Sometimes parts department guys are so busy that they don't want to spend the extra couple minutes trying to help you out, but Oscar was very friendly, helpful and took care of me. Thanks again, Oscar