My car was squeaking and had some other issues I could not figure out. So I called the Mitsubishi Dealership in El Cajon to buy the inspection. I had a great experience with Boyd in services and repair. He was very communicative, concise and respectful on helping me out. He gave estimates and clear explanations on why my vehicle was squeaking. This place gives great reasonable prices which made me relieved to hear. Only issue I had was one the managers, older European darker gentleman, was unnecessarily loud and yelling at his employees as I waited patiently for my car to be ready. A bit uncomfortable as I waited but other than that, Boyd was great! read more

Annie, Matthew & Bob provided excellent customer service and care during the car buying process and went above and beyond to make sure the deal went through as smoothly as possible. They also somehow found a way to make the overall process fun. Great dealership with authentic and non-pressure buying approaches to car sales. Refreshing and highly recommend this dealership! read more

El Cajon Mitsubishi - 2020 Jeep Wrangler Willy's - Car Dealers Near Me - El Cajon, California

This was one of the easiest car buying experiences I have ever had. Mathew and Annie were the best. I WS able to walk out with my new car and not feel pressured into everything, it was a straight forward and no nonsense car buying experience. I would definitely recommend getting your next car here. read more

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wanted to bring my car in for work but Harold was so rude on the phone i'm willing to drive to a different dealer rather than deal with that type of service read more

A few months ago, I went to trade in my 2019 Mitsubishi Outlander for a slightly newer, used model at a dealership. Over the phone, a lady from their finance department assured me that discounts they were offering would apply. When I arrived, I was assigned to a young car salesman who showed me a deal with a good interest rate and all the discounts clearly listed on paper. But when it came time to finalize the purchase, he suddenly said the discounts wouldn't apply. I reminded him that the lady in finance had already confirmed them to me. She then came out, acted surprised and even a bit dramatic, claiming she didn't know the discount wasn't included. She then made a show of calling the bank, pretending to argue with them and "fight" for me. Eventually, she returned and offered a new deal: a higher interest rate by a point or two and a longer loan term. The monthly payment looked about the same on paper -- but this was clearly a trick. They extended the loan term and hiked up the interest just to keep the monthly number low. It's a classic bait-and-switch scam -- similar to the ones you hear about where they quote you a good deal up front and then change the terms later, hoping you'll be too far into the process to back out. At the time, I told her I wouldn't leave a bad review. But looking back, I realized staying quiet would only help this type of dishonest tactic continue. People need to know. In the end, I walked away and found a better car from a different dealership -- a Volvo XC90 -- with transparent terms and a better experience overall. If you're shopping for a car, watch out for this type of scam. Always ask for written confirmation of any verbal agreements. Don't let them pressure you with dramatic behavior or fake urgency. And don't be afraid to walk away -- you deserve a dealership that respects you. Also if you encounter these type of schemes, report them to proper agencies which I will do. In California, you can report deceptive car dealership practices to the California DMV Investigations Division, the California Attorney General's Office, the Better Business Bureau (BBB), the Federal Trade Commission (FTC), the Consumer Financial Protection Bureau (CFPB), and the California Department of Consumer Affairs (DCA). read more

This review is a bit overdue .... in February, my fiancee bought me Jeep Grand Cherokee from El Cajon Mitsubishi and we had a great experience! Initially, we went to look at a Jeep Compass but it was too small ... our salesman, Bob, suggested other vehicles but we ultimately fell in love with the Jeep Grand Cherokee!! The process was smooth and easy ... from the test drive to the final sale, it just felt so comfortable. We worked with Bob, and the manager, Annie, who both worked quickly to complete the paperwork and get us on our way!! I have to say Annie was a delight to talk to. We chatted away while she prepared all my paperwork - oddly, it was just like hanging out with a friend. Thank you, Annie and Bob, for the amazing service and helping us find a vehicle we are in love with!! read more

El Cajon Mitsubishi - Car Dealers Near Me - El Cajon, California

This is my first time at this dealership. I saw a vehicle priced online at an unbeatable price. Initially, I called and asked questions about the vehicle prior to visiting and Christian answered all of my questions. He had been in this business for a while. He made me feel comfortable to ask questions throughout the process and explained things well. I appreciate him supporting me with this vehicle purchase. I was nervous because I hadn't purchased a new vehicle in a few years and felt green to the process but he was supportive. Matthew was also great and explained all the gadgets so that I can get a head start with navigating it before reading the manual. Thank you Mitsubishi of El Cajon!!!!! read more

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Always service my Mitsubishi here. Fast, easy, hassle free, and straightforward. Thanks guys!

Really bad customer service. Made an appointment, just to be cancelled two days prior. Made another appointment only, just to receive a call indicating that the calendar in the website is not updated and they didn't have availability. First time I took the car to get it serviced, they didn't wash it because they said that the owner had his car parked where they usually clean the cars... Worst dealer ever.. read more

Huge shout out to Annie and Matt from the Service Department. My second time at the dealer and the second time I'm greeted by them. If I could rate them more than 5 stars I would. I had a difficult time trying to get my car towed into the dealer and they were super considerate on waiting for me to drop off my car past normal business hours. I truly appreciated their time. Phenomenal people! read more

El Cajon Mitsubishi - Car Dealers Near Me - El Cajon, California

I took my car into the service department of this place to have a diagnostic done because I had a check engine light on and couldn't figure out why, they told me the diagnostic fee would be $420, I figured it was worth it because at least I could finally figure out what's wrong with my car, they end up telling me I'd need to replace my EGR valve (which I told them I had already done) but they claimed mine was faulty, they say they can do it for about $600, ($500 for the part $100 for labor) keep in mind. This is about five minutes in labor. I decline and do it myself for $71, as expected it did not fix the problem, when I call them back to see if they can continue the diagnostic since they didn't even find the problem to begin with, they say there will be another $420 diagnostic fee for them to continue looking into the problem. The employee that I had the option of talking with came across uneducated about the issue, he was clearly not a mechanic and I could tell knew next to nothing about my problem. THIS PLACE SUCKS they pretty much took $420 from me, did nothing and pointed me in the wrong direction which lead me to waste another $70, for that price I could've had the car completely fixed had I gone somewhere else. This place is extremely overpriced wasted my time took my money and accomplished Nothing for me. Don't waste your time or money here. read more

El Cajon Mitsubishi - Receipt for car part - Car Dealers Near Me - El Cajon, California

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The folks that work there are easy to do business with. I bought a 2023 Nissan Kicks from the nicest people: Annie, Matthew and Bob.

Annie, Matthew and bob were great! They helped me with all the paper work. Definitely great people to work with and great company. I definitely recommend to buy from them. They will answer everything and anything you ask! read more

I have a Mitsubishi and tried to call the service department but the guy was so rude. I'll be going elsewhere. He was very dismissive and acted annoyed to answer my questions. read more

My cousin took her lancer at this location for a recall. Guess what they did... they messed up the witings. They made her come back 4 times cos they kept messing up the other system. My cousins car 's door is not locking up. She has to lock it manually. Her alarm stopped working and the dashboard lights was out. Oh, and her headlight stopped working even though we replaced the fuse. We asked the "REAL MECHANIC", and we were told that they "The Mitsubishi Mechanic" connected the wires that should not be connected. I was going to report it to NHTSA but my cousin said to let it go. They gave her a runaround becasue she's young and had no idea about cars. Never bring your cat here, they don't have a professional mechanic. read more

BEST PLACE TO GO! Annie and Matt are wonderful sales professionals and will make sure you're taken care of. If you're military, this is the perfect place to go to due to other places taking advantage of military. read more

El Cajon Mitsubishi - Toyota Tacoma - Car Dealers Near Me - El Cajon, California

My husband and I just purchased a car from the glorious people at EC Mitsubishi. Annie was a HUGE help with the whole process. She promptly got us through the paperwork and made our car buying experience a fantastic one! We appreciate her help along with the entire crew at EC Mitsubishi. Great deals, awesome service, and friendly, super attentive staff! read more

The manager, Annie, was absolutely wonderful! She was so helpful and explaining the features and showing me how they worked.

Came for a routine oil change and must say Keanuwas so great and professional!! He made my day

Ann and Matt are the best! going above and beyond making sure i get the best interest rate, and monthly payments! I love my Altima! Thank you guys so much! read more

El Cajon Mitsubishi - Nissan Altima 2023 - Car Dealers Near Me - El Cajon, California

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I recommend El Cajon Mitsubishi. I was in the market to sell my car and met with several car dealers. El Cajon Mitsubishi was by far the best to work with. they were very easy to communicate with and responsive. We discussed a fair price for the car and at every step of the way, the sales team and management were great! In the end I chose them to purchase my car and I would definitely do business with them again. read more

PLEASE READ BEFORE BUYING!! Going to this place was the biggest mistake I have ever made. It was my first time buying a car, and I should have read other people's reviews first. I got a gorgeous red 2013 Dodge Dart, perfect condition, clean title and only 28k miles! For $10k I thought it was a great price. I now realize the car itself only values AT MOST $4.5k. But that's ok, dealerships always up the price almost double. Set the price aside, the car is a LEMON. Thank goodness I let them talk me into a $3.5k extended warranty, or I would be without a car. I have had the car for 4 months, and it has been in the shop once each month. Each time it has cost anywhere from $2k-$4k to fix. Luckily, my warranty covers it, so I only have paid $800. Nonetheless, I have been stranded 4 times, had my car towed, and left it in the shop for weeks. This car has been in the shop for half of the time I've owned it. Transmission issues, clutch issues, computer issues, sensor issues ect!! The Bluetooth and computer had issues from day one. I feel so stuck in this lemon. I have brought these issues up to the manager, Annie, only to be told the best they could do is appraise the car and trade the car for something else. I have no interest in the cars on their lot, and will just have to lose thousands. Lesson learned! Research your shop and car a lot before buying. I am doing my best to take them to small claims court and use the lemon law, but it seems circumstances are against me. I am so frustrated. read more

El Cajon Mitsubishi - Car Dealers Near Me - El Cajon, California

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Brought my 2018 Outlander in twice in the past 2 months for warranty service on minor body rust, and an issue with the driver seat cushion. Received outstanding support, communication, and attention to detail from Service Advisor, Boyd Breise. Boyd handled all aspects of coordinating the Mitsubishi warranty work: submitted required photos, arranged the offsite flawless paint work, ordered parts, set a realistic time line for repairs, and called daily with an update. The absolute best part...Boyd provided a loaner vehicle even though the warranty does not include that perk. It's a nice change to arrive at a dealership and not feel like a small fish in a big pond or be treated like another number. As a Service Advisor, Boyd gets it right and represents the value you expect with Mitsubishi. Thank you for the remarkable service and support! read more

Annie, Matt, and Bob were amazing people helping me get prequalified and at a good rate. Would highly recommend!

Wally and Sasha were great. Not pushy. Answered questions. Pointed out bad and good. We went to El Cajon Mitsubishi late on Friday April 17th to look at a Fiat for one of my daughters. We had spent the earlier part of the day finding a Kia Soul for my other daughter. It took a hot minute to find a dealership that had a vehicle that we wanted and wore masks. We got there about half an hour before they closed. There were no complaints or eye rolling when we asked to test drive that late. Just enthusiasm. We drove it. We liked it. We bought it. We even made Wally late for a date. read more

Annie and Bob were incredibly kind and understanding of my situation. They were able to were able to allow me to walk away with a Jeep Cherokee that I'd wanted for quite some time. Would definitely go back! read more

So I found a vehicle I liked on cargurus in early May of 2023 and called the dealership to inquire about it. This vehicle was listed at $18000. I first spoke with the sales manager, Annie. She ran my credit and told me I would have a 14% interest rate. My credit wasn't good so I knew it would be high. Right before this dealership, I had applied for a used GMC which was listed at $25,000. This other lot quoted me an interest rate of 18% but my monthly payments would be $461/mo for a 6 year term and $3000 trade in. But El Cajon Mitsubishi was quoting me just about the same monthly with the same term but less interest and a much cheaper vehicle. I didn't know how that was possible and I started to question Annie about this. This is where it gets interesting. Annie initially started out acting super friendly and helpful, giving me a whole speech how she isn't like other sales manager and wants to help me and would even be willing to give me advice on how to clean up my credit. But once I started asking questions, her attitude switched up real quick. She ended up saying she thinks the difference in pricing is because it could depend on the relationship the car lot has with the (which by the way, it was the same lender for me on both lots). So I asked her, "So my interest rate isn't really based on my credit then?" and she kind of just quickly ended the call saying she had another customer to help, then she said "Ta-ta!". Who even says that? So, being the savvy person that I am, I decided to cut out the car lot and proceed to go directly to a bank for my loan approval, which I did. My new lender, Chase, emailed my approval letter to both me and the dealership the same day which was Friday, May 5th. I called El Cajon Mitsubishi and asked if they received it but they kept telling me they didn't and that I needed a certificate. I called Chase and they said they had no idea what the dealership was talking about, there is no certificate and all they need was the email which they got. Anyways, after some back and forth, they finally "found" the email. But I still couldn't get the car because my co-signer needed to fill out his portion of the paperwork. Now, it is Saturday, May 6th. I call and speak with the other sales manager, Terry. I ask him to fedex the paperwork to my brother that day but he says that the "business department" is closed on Saturdays and they are the only department who can handle/ship that paperwork apparently. I told him that doesn't sound right because if that were true, how could you possibly sell cars on a Saturday. It made no sense. A lot of things they told me made no sense and I am the type to ask questions because I know better. The tone in which both him and Annie spoke to me was very condescending and unprofessional and at one point in our arguing Terry said I am asking him a million questions and telling him how to do his job, to which I responded, "I am allowed to ask as many questions as I want". The reason what they were saying didn't make sense is because they were completely lying to me. For what reason, I don't know. I am obviously paraphrasing our conversation because a lot was said. Fast forward to Thursday, May, 11th when the paperwork comes back in to El Cajon Mitsubishi from my co-signer. I knew it had arrived at 2pm because I had the tracking number. I called and spoke to Annie and she told me the paperwork hadn't come in and that I would need to wait until the next day because Terry wasn't in. I told her the paperwork is there and I don't want to wait another day. She just kept repeating that same statement to me a few times and then she said she was with a client and she didn't want me to wait and she didn't want to waste my time. I said that is why I am calling you now so you can schedule a time for me to come in. She asked me how she is supposed to fit me in when she is currently with someone, I told her that is not my job to figure out. Then she wraps up the call saying she will "try her best", I kept asking her what that meant. I asked, try your best to do what? Find the paperwork? Will you call be back? She eventually calls back, this time she is acting all nice and friendly, tells me she "found" the paperwork, it looks done/ready and I can come in. So, this dealership is about an hour drive from me. I have my friend drop me off and we are in the process of signing everything and Annie finds a missing signature from my co-signer and she refused to give me the car! I had to find a ride home and leave without my car! This whole process had already been going on for so long, they could have accommodated and given me the car while the send the paperwork back to my co-signer. So, the next day, May 12th I called the dealership several times asking if they shipped the paperwork yet and neither sales managers wanted to take my call so I spoke to Mathew. Annie had told me Fedex is scheduled to come every day at 4. I knew that was a lie though because the first time the pap read more

I just bought my first car through this dealership a couple days ago and I am so happy with this purchase. They were very helpful, honest, sweet and made the transaction a breeze. Every person I interacted with at the dealership was wonderful. Thank you guys! read more

Service department is never able to take walk ins. I'll take my car elsewhere in the future and will look to but a different make of vehicle since Mitsubishi is unable to provide regular service for their cars. read more

$240 to replace spark plugs $150 for a diagnostic on my third break light just to tell me to go elsewhere. Had an issue with my driver's door glass and window regulator. ~2 weeks to misdiagnose, install new glass just to find out it was the regulator instead. Wanted me to pay for the regulator and wait another week for the part. Almost $900 gone and I got spark plugs, an oil change, new plastic for my key fobs, and I still have the two big issues i needed repaired. Either they are completely incompetent, or make a living overcharging customers for terrible work. The service center epitomizes all bad stereotypes of car mechanics. read more

I don't write a lot of reviews, but I thought I should leave one for Matthew and Terry at El Cajon Mitsubishi. After having several terrible experiences buying vehicles from dealers, I was pleasantly surprised by the experience I had with Matthew and Terry. Both were very low to no pressure regarding sales price for the vehicle, knowledgeable about any questions I had, both had a friendly and helpful demeanor, and I was in and out of there with an hour. Again, much better than I expected. read more

Communication the financial manager went out of his way to come introduce himself. we explained are situatio ( Sons first car no license yet) we are in no rush to get a deal. we wanted to go through sdccu. they said no license for the buyer so we are not able to continue. Ok cool. In the showroom the financial manager says he could finance it to him without a license. he got a loan but couldn't leave with the car more shady suggestions for financial lady. Bad vibes read more

Customer services is horrible. I was looking for a vehicle and was greeted by the manager in a aggressive and unprofessional manner. I certainly do not recommend this dealership. read more

Annie did a great job helping us get our car today. She was prompt and professional and we love our new Ford Edge.

Don't usually write reviews, but got a KBB instant offer quote on selling my 2019 Camaro 2SS. El Cajon Mitsubishi was one of the participating dealers to take the car to. Quickest, most hassle free car transaction i've had. Terry and Matthew were very professional and had me in and out, with check in hand, in just over 30 minutes. Definitely would recommend this dealership to friends. read more

I've recently been to this establishment to buy my son a car for his 16th birthday and the service couldn't get worse. A guy named Alvin helped us or at least tried and he was very unprofessional. I was looking for a nice, reliable, car for my son to drive to school. I ended up not buying it the reason being they put too many unreasonable fees and the interest rate was through the roof (18%) even though my credit score was 820 at the time. I will not return to this dealership and absolutely not recommend purchasing a vehicle at this establishment. read more

Terrible service. Tried to get me into thinking me truck was broken when it wasn't in an attempt to trade it in in. After I proved them wrong they tried to break the truck more. Awful service and DO NOT RECOMMEND SERVICE HERE. read more

Great service , awesome professionalism, no pressure sales staff and their vehicles are clean! Thank

TERRIBLE SERVICE. Awful people and do not recommend going here. They try to screw you over on your offer and run you up on price. They have terrible service and they don't know cars at all just want money. read more

They were very rude. Do not go there. What a cheap place. Won't even pay to post the good comments. That's because no one is writing them.