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    El Cajon Ford

    2.8 (505 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 2 months ago

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    Services - El Cajon Ford

    Auto brake repair

    Auto engine repair

    El Cajon Ford Photos

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    Recommended Reviews - El Cajon Ford

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    Reviews With Photos

    Daniel F.

    Bought a car from them March of last year. Received a safety recall in September. It was there 5 months until late February of this year. When I got it back they initially tried to charge me $500 because the battery had gone bad since it was sitting idle in the service department for 5 months. It was missing a back panel on the right side and the driver side window was damaged. Mind you I just got this car in March. I brought it to the service attendants attention and I mentioned that there were pictures taken of the car when I first got there so he can use those to verify my claim. The service attendant proceeded to get belligerent with me, started swearing at me and claiming he didn't like my f-ing attitude.

    The damages they created

    Absolutely the worst and most unprofessional dealership experience I have ever had. El Cajon Ford damaged my car while it was in their care, and instead of taking full responsibility, they gaslit me, covered only the bare minimum repair, and left me to deal with thousands of dollars in ongoing issues. My car was towed to the dealership because it wasn't safe to drive. Instead of inspecting it first or even checking what was wrong, they decided to take it on a drive. While they were driving it, the wheel literally flew off. After that, my car has never been the same. They admitted fault but only did the cheapest "basic repair" possible, refusing to cover the full damage. I asked for documentation, diagnostics, or even surveillance footage of the incident, and they refused every single request. They claimed there are "no cameras" and provided nothing in writing. Instead, they constantly gaslit me, acting like I was at fault -- even though they themselves admitted responsibility at the beginning. Since then, I've spent over $4,000 out of pocket just to get my car back into safe driving condition, and it's still not right. The check engine light is back on, the car shakes while driving, and all because this dealership refused to take accountability beyond the absolute bare minimum. This place is dishonest, unprofessional, and unsafe. If you value your car, your money, and your safety, stay far away from El Cajon Ford. They will damage your vehicle, gaslight you about it, refuse to provide documentation, and leave you footing the bill.

    He knows I was talking about Ford of El Cajon right?
    Kellie C.

    Bobby Bobby Bobby, I understand the person who replied to me is not Bobby. It would not help to reach out to another random person to help. They keep replying to bad reviews to reach out to clear it up, yet they do nothing. Bobby(whoever it is), you need to quit commenting like you're going to take care of anything. It's tiring. I'm not going to contact you. The last time I tried(my review last year or so), you were conveniently in meetings all week. Lol In my last review, I mentioned the confusion about Leon texting me about a fuel injector recall. I basically called him a liar. I apologize from the bottom of my heart. He was right. Leon knows his sh*t Bobby. You guys play too many games there. I hate going there. Look what I got in the mail today. It's dated July, yet I just got it yesterday. Perfect. So I have a lemon car. 2020 car with so many recall issues. Bobby sucks

    Hybrid Maverick
    Ed M.

    Had a good experience here test driving a Ford Maverick and getting info on the truck. The sales person was friendly and gave me the rundown on the truck as I test drove it. If I end up getting a Maverick I'd likely come back here to buy one.

    Body panel not lining up

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    3 months ago

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    2 months ago

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    9 months ago

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    2 months ago

    Pretty dodgey for a Ford company. :/ Needs big improvement for management. Service technician was great however.

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    11 months ago

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    11 months ago

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    2 years ago

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    Bobby M.

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    2 years ago

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    1 year ago

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    Bobby M.

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    7 months ago

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    2 years ago

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    Bobby M.

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    1 year ago

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    11 months ago

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    4 years ago

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    Bobby M.

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    2 years ago

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    2 years ago

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    5 years ago

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    4 years ago

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    1 year ago

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    10 months ago

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    2 years ago

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    1 year ago

    Always great service. Competitive pricing. Very clean. Happy with the new developments and modern looking construction.

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    1 year ago

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    2 years ago

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    3 years ago

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    Page 1 of 13

    Ask the Community - El Cajon Ford

    Review Highlights - El Cajon Ford

    Bobby Morales, Rick and Luis's manager, got me up and going with the gadgetry inside the vehicle.

    Mentioned in 15 reviews

    Read more highlights

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    WS Auto Sales

    WS Auto Sales

    (11 reviews)

    Bostonia

    Have you ever seen an auto dealership with this many one-star reviews? I never have. And all…read morejustified, too. This liar performs no maintenance or inspections prior to your arrival. He literally buys the cars on the web, from auctions all over the U.S.A., and they deliver the car to him in El Cajon, and he sells it to you. Period. No inspection of your car. I've spent nearly $4,500 in additional repairs AFTER purchase. Radiator, Brakes, Struts. I can send you the repair bills if you want more proof.

    ¡¡¡ZERO STARS!!!…read more "Sam" at WS is a hateful, rude, and tirelessly insulting person. He tried to use pushy, dishonest, and illegal sales tactics to confuse my wife and son and trick them into purchasing a car that was in no condition to be sold as a commuting vehicle. When I came to assess the vehicle, "Sam" immediately displayed a disgruntled attitude toward me while I checked the tires, electrical, seatbelts, etc. The battery died after just a few minutes of checking basic functions (wipers, blinkers, windows, etc.) and he blamed me for "leaving the lights on" (they were set to 'auto'). After checking the basic functions, I said "let's talk about price". "Sam" said, "nothing to talk about. You want it or you don't". I told him we don't want it and asked for the deposit back (my wife didn't know she didn't need to give a deposit). This began his tirade of insults, yelling, and name calling where he was desperately grasping at any weak argument to steal our money. He decided to call the police which didn't work out for him because they didn't side with him and he ultimately gave the deposit back. Long story short: DO NOT spend any time talking to him or at his business. You will only be disappointed and cheated.

    Honda of El Cajon Superstore - Bashir the sales general manger and Khalid our salesman were very helpful

    Honda of El Cajon Superstore

    (957 reviews)

    We would like to express our gratitude to Melissa D., the Guest Relations Manager at Honda of El…read moreCajon. After we purchased a car a few weeks ago, Melissa reached out to ensure we had a pleasant experience. She was welcoming, professional, detailed, and genuinely helpful. We truly appreciated her commitment to excellent customer service and found the post-purchase support refreshing. We look forward to reporting this level of service remain consistent in the future.

    I came here for a service on my car. Basically oil change and filter changes. Came out of there…read morewith more than I expected. Of course we can only go by what the service person tells you. I went to Moose who was very polite and courteous. What I thought would be an hour to hour & half for my service and after sitting in the lobby for almost an hour I was advised what he recommended for my vehicle. He did offer me an Uber home so I wasn't stuck inside the lobby and was also picked up by uber at no charge. The down side is, if you use a credit card you have an extra surcharge I believe it was 3%. My previous service center did not charge you extra for using a credit card. The lobby area was nice and clean and they offer free coffee & donuts while you wait. They do offer promos so if you have a discount from another service dealer they will accept them. But you do have to bring the offer with you. Everyone who works there are polite and helpful.

    Team Kia of El Cajon - Our New 2025 Kia Sorento Hybrid!

    Team Kia of El Cajon

    (989 reviews)

    I had an outstanding experience with Alain at Kia of El Cajon. He has helped me service my car…read moremultiple times, and every single visit has been smooth and stress-free thanks to him. Alain truly goes above and beyond his level of professionalism and dedication is hard to find. From the moment I walked in, he greeted me with genuine respect and made sure I felt taken care of throughout the entire process. He took the time to explain everything clearly, kept me updated, and made sure my car was handled with care. Exceptional customer service like this deserves recognition. If you're going to Kia of El Cajon, I highly recommend asking for Alain you'll be in great hands.

    SHADY, SHADY, SHADY. Oh the hits just keep on coming. AVOID ANGEL as your salesman at all cost. I…read morehave been texting him for days in regards to a car he sold me on Monday 8/10/26 and he does not reply to any. Guess once you sign on the dotted line he is done with you. I was not able to take my new vehicle on Monday because they said they had to do a "safety check" on it and it would be delivered to me the next day. By 2:00 the next day I had not heard anything about the car being delivered, so I emailed the finance guy, of which Angel replied he was with another customer and could I come out after work to pick up. I said no that I work a 2nd job (which was explained in the process of purchasing) and had to be there at 4:30. Another employee ended up bringing my car out to me but when it got here it has an extra 100 miles on it since I test drove the night before? Where did they go in my car. Of course no reply to that question being asked. I will say Cameron in the Finance Dept has been awesome in communication, even though it is not his responsibility he has replied to my concerns (even on his days off) and passed the messages on to me. I am now awaiting for the Manager of sales to call me back with some explanations, funny though I got a copy of a "survey" I supposedly took about Angel that of course said everything was great, I never answered a survey because surely my answers would have been different. Guess when your a single lady going to make a purchase they feel they can "pull the rug over your eyes" and take advantage of you. Wrong female to attempt that with. So many Kia dealerships in San Diego, take your business elsewhere.

    Car 1234

    Car 1234

    (114 reviews)

    Bostonia

    I have waited a few months to write this review, as I wanted to make sure the car we bought stood…read moreup to the standards that Car1234 says they try to meet every day. IT DOES. I took the car to an trusted local mechanic and he said the car was in perfect working order. I have seen some of the reviews that say the owner is dismissive or not as communicative - we didn't find this to be the case. They are busy, and have a busy lot with lots of people looking all the time, but when we came to buy the sales staff took care to make sure everything was in order and that we got what we wanted. Test driving the cars was no problem. The mechanic is on site most of the time and you can ask him directly what he did to the car after the received it and before they sell it. Transparency! So to sum this up: We got the car we wanted for about 15% less than other car dealerships, the car worked perfectly (its a 3 year old car), we were treated respectfully on the lot, and we will BE BACK for other purchases.

    Since the very beginning of the transaction of the 2007 Honda Accord (Value Package), Sean and his…read moreteam at Car 1234 were honest and provided information about something minor with the power windows. Not only did Sean and his team source the part that was needed (a relay) to fix the issue with the power windows, they also took care of the work, and made the car buying experience completely stress free. I've already recommended Car 1234 to friends looking to buy a car. Thanks to Sean and the team at Car 1234.

    El Cajon Ford - autorepair - Updated September 2026

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