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    Auto City

    4.2 (585 reviews)
    Open 9:00 am - 8:00 pm

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    Recommended Reviews - Auto City

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    Reviews With Photos

    Oleksandra T.

    I want to express my gratitude. I bought my Lexus CT200 from these guys. It's a great car with excellent service. They are always friendly and helpful. I'm absolutely happy and satisfied with my car. If you urgently need a car and don't know whom to trust, you can confidently rely on these guys.

    Nick K.

    Auto City once again has can't me through with a good quality car a great price and gold key customer service. Dmitry took excellent care of my brother. There is no BS with this dealer just friendly service and taking care of business. I can't imagine doing business at any other dealer. The facility is clean warm and welcoming. The staff across the board was great. And they have a quality inventory which in my opinion is far superior to 97% of the other pre-owned dealers we visited. If you want a no pressure buying experience that concludes with a great value product... Do yourself a favor and go straight here.

    My new baby

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    1 year ago

    They care about customer service and help get you into a car that you can rely on and enjoy.

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    1 year ago

    They sold me a garbage car the next day I bought it I had to return it and it had no oil and the band was missing.

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    3 years ago

    HORRIBLE SERVIC!!!! Unbelievably rude , had cash in hand to get a car!!! We will take our business else where.

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    Page 1 of 15

    Ask the Community - Auto City

    Are the prices firm or can you haggle for the best deal?

    Hello Courtney. Thank you for the question. We are a no haggle store where you get our best price upfront. We price our cars very competitively, but what is even more important is that we focus on reconditioning and quality. So you save even more… 

    Good prices on trzade ins?

    Yes! In my experience they gave me the Kelly Blue Book price of my trade in. Gave the car a quick detail inside and out just to make sure I would get the best bang for my buck.

    Don’t See Your Question? Ask Away!

    Review Highlights - Auto City

    I literally can't say enough good things about this dealership, especially Stan CarMan lol the Financial Director!

    Mentioned in 48 reviews

    Read more highlights

    Toyota of El Cajon - Extremely happy customer

    Toyota of El Cajon

    (1.8k reviews)

    My husband and I had a great experience purchasing my new vehicle from Toyota of El Cajon. Since…read moreour first contact with Bernard we knew he wanted us to find what we wanted. From start to finish, the customer service was excellent. Bernard took the time to listen to our needs, answer all of our questions, and make sure we felt comfortable throughout the entire process. I really appreciate that we never felt pressured and that the focus was on helping us find the right vehicle for our needs. Bernard and Ali were professional, friendly, and attentive, which made what can sometimes be a stressful experience feel easy and enjoyable. We are very happy with our new vehicle and grateful for the positive experience. Bernard and Ali definitely have years of experience and this is key when purchasing a new vehicle. I would definitely recommend Toyota of El Cajon to anyone looking for great customer service and a smooth car-buying experience! Thanks for helping me (us) drive off in my new 4Runner TRD Off Road Premium. I love it!! Bernard gets 5 out of 5, Ali gets 5 out of 5 and Eli gets 5 out of 5!

    Didn't love this place. They tried too hard to build rapport and it felt kinda slimy and unnatural…read more I value authenticity and didn't get the vibe here. I will say that they had a lot of available people to help, so I could drive any car I wanted and could take as long as I needed. I appreciated that. What I didn't like was how pressured everything felt.

    Team Kia of El Cajon - Our New 2025 Kia Sorento Hybrid!

    Team Kia of El Cajon

    (989 reviews)

    I had an outstanding experience with Alain at Kia of El Cajon. He has helped me service my car…read moremultiple times, and every single visit has been smooth and stress-free thanks to him. Alain truly goes above and beyond his level of professionalism and dedication is hard to find. From the moment I walked in, he greeted me with genuine respect and made sure I felt taken care of throughout the entire process. He took the time to explain everything clearly, kept me updated, and made sure my car was handled with care. Exceptional customer service like this deserves recognition. If you're going to Kia of El Cajon, I highly recommend asking for Alain you'll be in great hands.

    SHADY, SHADY, SHADY. Oh the hits just keep on coming. AVOID ANGEL as your salesman at all cost. I…read morehave been texting him for days in regards to a car he sold me on Monday 8/10/26 and he does not reply to any. Guess once you sign on the dotted line he is done with you. I was not able to take my new vehicle on Monday because they said they had to do a "safety check" on it and it would be delivered to me the next day. By 2:00 the next day I had not heard anything about the car being delivered, so I emailed the finance guy, of which Angel replied he was with another customer and could I come out after work to pick up. I said no that I work a 2nd job (which was explained in the process of purchasing) and had to be there at 4:30. Another employee ended up bringing my car out to me but when it got here it has an extra 100 miles on it since I test drove the night before? Where did they go in my car. Of course no reply to that question being asked. I will say Cameron in the Finance Dept has been awesome in communication, even though it is not his responsibility he has replied to my concerns (even on his days off) and passed the messages on to me. I am now awaiting for the Manager of sales to call me back with some explanations, funny though I got a copy of a "survey" I supposedly took about Angel that of course said everything was great, I never answered a survey because surely my answers would have been different. Guess when your a single lady going to make a purchase they feel they can "pull the rug over your eyes" and take advantage of you. Wrong female to attempt that with. So many Kia dealerships in San Diego, take your business elsewhere.

    El Cajon Ford - Shuttle driver arrives at 7:30 am

    El Cajon Ford

    (505 reviews)

    I went to El Cajon Ford after my car had been breaking down on me and was met with the most kind…read moreand caring service from Lisa and Rob. Buying a car is stressful but Lisa listened to my needs and eased my nerves throughout the whole process. I was never rushed or pressured into any purchase. This was my first time buying a car from a dealership and Lisa walked me through the whole process, even setting up new insurance! I couldn't be happier with my purchase, and am so grateful to have a reliable car that suits me. The employees here are honest and genuinely care about the community they serve. I would recommend Lisa to all of my family and friends!

    This was the worst customer service experience I've had all year. But im not sure i can call it…read morecustomer service because in the end they didnt provide any service. I brought my 2005 Ford Expedition to this dealership for a diagnostic and possible repair. I was told they would not work on the vehicle because it was more than 20 years old, but they could at least perform a diagnostic. I asked why a Ford dealership wouldn't service a Ford vehicle. Guillermo responded that it wasn't "their vehicle" and that they don't work on vehicles over 20 years old. I replied, "It literally says Ford on the side of the vehicle," and then asked, while pointing to his shirt, "This is a Ford dealership, right?" After that exchange, instead of simply explaining the policy, he changed his position and told me they would no longer even perform the diagnostic. I understand that dealerships can have policies regarding older vehicles, and if that's the policy, that's their decision. My issue was the way the situation was handled. The interaction felt unprofessional, dismissive, and unnecessarily confrontational. This experience reflected poorly on both the dealership and the Ford brand. Based on my experience, I would recommend taking your vehicle elsewhere if you're looking for professional customer service. -Chase

    Summit Subaru

    Summit Subaru

    (669 reviews)

    From start to finish, everyone has bent over backwards to get me in my 2018 Outback. I walked in on…read moreJune 1 2025 and don't regret it A great price, loan, and service. She runs like a champ and the gas mileage is amazing, The service center has been on point by being informative and helpful with coupons and making sure my car was taken care of with the warranty. Thanks to the staff for awesome customer service: Dalen, Jason, Monica and Nathaniel...

    Don't sign blindly! Misleading and nontransparent sales and finance team. Skip this place and go to…read moreanother Subaru dealership. Below is the "deal" they offered me. The shiny-looking $1,500 dealer discount they took off MSRP + $3,000 rebate was basically getting eaten back up by the protection add on packages I didn't request and even worse the unitemized mysterious amount of $2,345 that shows up in the Gross Cap Cost. The worksheet showed a $44,853 selling price, but the itemized charges visible on the page only brought the total to $48,108.73 when the dealer listed the total as $50,453.74, leaving $2,345.01 that was not itemized. I repeatedly asked what made up that difference and requested an explanation, but I was not given one. Federal Regulation M says that if a lessee requests the gross-cap-cost itemization, it must be provided by type and amount before the lease is completed. FTC guidance also specifically tells consumers to question charges they don't recognize and to make sure optional add-ons are ones they actually agreed to. https://www.consumerfinance.gov/rules-policy/regulations/1013/4/ They refused so I had to walk away. Wasted hours of time and personally was a very unpleasant experience for me.

    Mercedes-Benz of El Cajon - I am in LOVE with my little GLA! Stellar service from a stellar team at MB El Cajon!

    Mercedes-Benz of El Cajon

    (587 reviews)

    If I could give 10 stars, I would…read more I came across a listing for a pre-owned car that I found on the Mercedes Benz website. So I put in an inquiry using my hubby's info since I wasn't able to take calls at work at the moment. Literally, less than 10 minutes later, Alyssa called him up and set up a time to take a look at the car I had my eye on. From the very start of our interaction with Alyssa until the completion of sale, I can honestly say that the whole experience was absolutely stellar. I have frequented other Mercedes-Benz dealerships in the past with service that ranked from absolutely hostile, to condescending, to mediocre...but the El Cajon location is a wonderful exception and not only exceeded my expectations, but made my hubby and I feel like family and comfortable with the sale. Although there were a few snafus that occurred, the overall impression was professional, courteous and not overbearing in the least. I went with a car that wasn't brand new and quite a bit older but I was still treated with the same courtesy of someone who wanted to purchase a brand new vehicle. Which tells me that they truly make every potential buying experience a pleasant one and treat all with the same amount of respect...regardless of your budget . Alyssa, you are a shining star and I know you will go far with the company. I've already referred several of my friends and colleagues to your location and you. Have a wonderful celebration at Island Prime, my fellow foodie! Shoutout out to Marjan who took care of our financing, providing a seamless transaction. We appreciate your knowledge and care in answering all of our questions. I am in LOVE with my little GLA and have already gotten so many compliments on it. Thank you again to your team for the outstanding, personalized service. You've gained a customer for life!

    This dealership has been harassing and nagging me for months about doing some recall work on my…read moreMercedes. The calls and texts having been coming from many different phone numbers PRETENDING to be different staff members at MERCEDES-BENZ OF EL CAJON. I've wasted many, many hours with these robots. Only TODAY did Amanda confess to me that they shared my personal information with an outside marketing company that is in charge of all the AI harassment and that it's outside their control. AFTER MONTHS OF HARASSMENT, I FINALLY SPOKE TO THE HEAD OF THE SERVICE DEPARTMENT WHO WASN'T BOTHERED BY OR CONCERNED BY MY MONTHS OF HARASSMENT. Because I've been harassed mercilessly for months, I asked for complementary adjustment of my windshield washer nozzles, and tightening of a door handle/linkage which would have resulted in restoration of customer satisfaction and a 5-star review . The service manager declined my simple small request which could've created a win-win situation. ‍ THE WHOLE EXPERIENCE SEEMS LIKE THE EXACT OPPOSITE OF THE EXCELLENT CUSTOMER SERVICE THAT MERCEDES-BENZ USED TO BE KNOWN FOR.

    Auto City - car_dealers - Updated September 2026

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