We had a wonderful time at this resort! I loved every single minute we were here!…read more Beautiful grounds and a wonderful place on earth to be. As long as you are behind the gates that is.... Outside of the gates is a whole different story. It's pretty intense out there with the police being fully militarized. They have machine guns mounted to trucks they stand on and ride around just for the presence, there are tons of people wanting to take advantage of dumb Americans at every turn. Watch yourself if you travel alone in Cozumel. It's designed solely to attract tourists. That draws out some colorful personalities in my experience. Traveled with ease from the oh so lovely Cancun International Airport. Interesting spot to say the least. We were warned not to communicate or accept anything from anyone except our driver. We arrive to the hotel really excited, somewhat cautious, and ready to have some fun. We were greeted at the front door and we handled a little paperwork, and then we were taken to our room by a wonderfully helpful chap. He showed us around the room, gave us a quick run down of the grounds, described the amenities, food situation, and some other pleasantries. He talked about the dining situation and gave us a map tour so we're would know how to navigate the grounds. They have a cool locker system in each room. The service folks just leave your anything in the locker and you don't have to interact with them at all. They just let you know it is there. Nice feature. The grounds themselves are absolutely gorgeous! It is so well kept, the attention to every detail goes so far beyond a normal resort. They comb the beach every morning. I kid you not. They seriously rake the entire shoreline before dawn. They also run a tractor to clear the seaweed from the beach. Insane dedication to making your stay great. The restaurant situation is so fucking rad. They have just about any food you might want covered between the what seemed like a dozen restaurants at the resort. I ate and ate and ate and ate.... I ate between meals, I ate between those meal and snack times. We had so much food!! Every dinner was 5-8 courses. I'm positive I could stay right here forever and never leave. Food heaven!! Spa is great too! It's a lovely relaxing oasis of self care. That's another review, but it's great. Don't take my word for it. Go for yourself! Cold plunges are good for the soul! They have shows every night in the theater and there was some sort of event being held every night in the common area. Some were private, others public. They construct stages, eating areas, weddings, happy hours with bands, and even corporate conferences. It's pretty wild the amount to building and tearing things down the do here. We rented a cabana bed one day and at the end of the day the built and transformed the beach into an elaborate engagement spot with candles everywhere, flowers, and a table for two. Very nice touch! All in all a fantastic experience. My only gripe was that the room smelled of mildew and/or too music moisture. C said something about it when we got there but it wasn't that noticeable to me. When I got home and unpacked my suitcase is when it hit me. There were clothes that I did not wear, just sat in the drawers and repacked, they all had to be washed as they smelled terrible after being packed and transported back home. I would come back monthly if possible. Nice place. '26 - 74

best all inclusive resort that we have ever stayed at! we had zero complaints about our entire…read morestay. the check in process was smooth and we were greeted with welcome champagne. they then drove us and our bags to our room, which was beautiful. we got the preferred club junior swim out suite and it was phenomenal. the mini bar was stocked with snacks and drinks and they even gave us a bottle of champagne for the room. i would highly recommend getting the preferred club, as you get access to private restaurants, beach club, private lounge, enhanced mini bar, and a free tote bag. the swim out pool was amazing and well maintained. they had complimentary floaties to float on. there was a lot of mosquitos outside so i would just recommend bringing bug spray. each floor has a designated concierge who has a desk on the bottom of each floor. our concierge, marcelo, was phenomenal. he always reached out via text to tell us about activities going on. my fiance also felt sick on the last day of our trip and marcelo sent gatorade, ginger ale, and salty crackers to our room. he provided exceptional customer service. we came during sargassum season, but this resort handled it so well. they had tractors out on the beach every morning to scoop up all the sargassum and take it away. it did not smell at all and we were able to go into the water without a problem. the pools, food, and nightly entertainment were all incredible. we didn't have a meal that we didn't enjoy. we never had to wait for a table and service was always so fast. the activities department put on such amazing shows every night. we will definitely be coming back and i highly recommend this resort to anyone!

Another amazing anniversary trip at El Dorado Casitas!…read more We started our stay in an Emerald Suite at Casitas and then joined friends in a Presidential Suite at Royale. As always, the people made the trip. A huge thank you to our favorite butlers, Gaby (who honestly feels like family at this point), Alfredo, and Hugo. We also had some new favorites this trip: Jorge, Ximena, Eddie, Monty, and Luna. Every one of them went above and beyond and helped make our anniversary extra special. Ramon and Alberto at the pool completely spoiled us. Drinks magically appeared before we realized we needed one, food was always available if we wanted it, and we never had to hunt down a towel. They made relaxing way too easy! We also had fantastic service in the restaurants from Alex, Norma, and Wilbert. Wilbert especially has a special place in my heart. If you've met him, you know exactly what I mean. One of the highlights of our trip was watching sea turtles come up on the beach to lay their eggs. Such an incredible experience. If you're staying there during turtle season, bring a red-light flashlight or use a red-light app on your phone. It's absolutely worth it. After 37 years of marriage, hubby and I have learned that it's the people who make the memories, and this resort has some of the very best. Thank you all for another trip we'll never forget.

We own here so it was lovely, being at the highest level we were treated very well…read more Our butlers were very good. Not great but good. The reason we come here is for the service, location, and FOOD! Best all inclusive in my opinion and I am a chef. Must do- culinary theater dinner Food- favorite restaurants, the Italian, the Asian, culinary theater but most restaurants are great and buffet breakfast is amazing. But also order room service for breakfast a we days. They have added pickleball courts which we love. The beach is not as beautiful as it used to be. Due to the hurricanes they have put concrete structures in the water and makes the view less beautiful. Lots of seaweed. All in all a great getaway!

Probably top rated in its day. Currently rooms need updating and general mold and mildew…read moremanagement. Tile floors slippery when wet. No hot tub, but huge jetted tub. Hard to get reservations for fine dining and for excursions. Ask the minute you arrive, before you go to your room. 1st floor swim outs are very nice. Don't bother with 2nd or 3rd floor. If you have kids who need naps choose building 20. Kids to teens who need swimming supervision building 19. Loud, but where the action happens. Teens building 18. They will be on the move all day. 18 is a little less busy in the water but easy for check ins. If you are 18+ check out one of the neighboring resorts all under same ownership. This beach is not for swimming bring swimming shoes if you plan to go knee deep. The beach draped beds which is quiet and relaxing. edit! I found out they use Lactose free milk in the restaurant cappuccino machine. Beware! Montezuma visited me last night. We've been so careful. I noticed the spinach on the salad bar had not been cleaned properly. I suspect that they're not cleaning the frozen vegetables with bottled water. Lesson learned, bring some Pepto-Bismol and some hemorrhoid cream. This was about 4 hours of torture.

Before my arrival I was excited about the opportunity to be at an all inclusive resort. Our travel…read moreagent said it was KID friendly ( HAH ! not really) We were immediately disappointed at arrival. We paid extra to be on the first floor walkout to the cold pool. This was the FIRST time at this RESORT. The staff were friendly but quickly wanted us out of their space. They asked if this was the first time, we said yes. However we were NOT given complete information and were not told to BOOK restaurants NOW. Don't wait!!! The adjoining rooms : Mine was fine... however my daughter's was POOR. The sofa smelled like someone urinated on it . The reading light was poorly connect and gave one a shock when they touched. The bathroom had a broken and cracked sink that leaked water when you turned it on ( pictures below). One shower light leaked water. We notified the front desk the next morning , because we arrived late due to delayed Lomas Travel travel to the Resort from the airport. It took us 3 hours to get a van. We waited outside the the Lomas Travel spot and they were friendly . However kept saying " it is coming ". Gratefully when we finally had a van we were the first drop off location. We asked the concierge if there was another suite. NO was the response they were booked full . We would have to take a lesser upper floor and would have to sign a release /acceptance with no refunds or credits for the lesser room. Yes ...They came to clean the room and address the sofa bed odors and stains. they did not fix the sink nor the light. Only one dinner reservation was achievable, for 4 persons . The other reservations were for 2 people only. Understandable we could not go to the ADULTS only side restaurants with my young grandson. My recommendation: RESERVE all restaurants before you get to the resort Again we should have been informed BEFORE we arrived. The food was acceptable . The Indian and Italian restaurants were the best - they get 4 stars for the entrees and appetizers. The Indian restaurant did NOT have any of their menu listed desserts...only strawberry ice cream. This was a disappointment but tolerable. The Tex Mex restaurant was so poor we walked out and ordered room service. They are kid friendly and provide support if your child is over 5 years old or an infant that mom takes care of/feeds ! They had no paper, plastic cups or straws for 3 years old. They gave my grandson a stemless wine glass with chocolate milk. REALLY? We had to ask for a recyclable plastic cup every time we sat down. They had adult plates and eating utensils. So I learned that kid friendly meant that they smiled and said hi to kids and provided at 3 restaurants a kid menu of the basics. I will say 90% of the wait staff were friendly. Smiling and saying hello and have a good day in Spanish. And yes , we did tip them. However, Most of the answers to our questions were: - no we cannot do that or that is not available , or no sorry. The ADULTS ONLY side of the resort was beautiful ! and probably a better place and service . However remember NO kids are allowed on that side . MORE INCLUSIVE activities , 3 of them, were NOT kid under 6 friendly. NO kids under 6 . Nickelodeon was accessible and covered. However, despite scheduling in advance the date we wanted to go , we waited an hour to get a van ride to a place that was very close. And then we waited in line to get our wrist band. Again more information at check-in would have helped and directions how to walk there across the resorts would have helped. OR more golf cart transportation! There was a play area for kids but not open all day. And if your child was under 4 you had to have an adult there. BUT only one adult could come in. Another rule even if the place was empty ! We had to book our return transportation trip to the airport 3 x's . Once at Check in and 2x's more - not sure why? We did get a direct van 4 hours before our flight departure. Maybe should have fudged about departure time. The refrigerator was stocked sufficiently with water, sugary soda , and beers . No juices or other waters . No regular milk for children. 2 small cartons of chocolate milk. The weather was beautiful as well as the views. My recommendation s are: work directly with the Resort and reserve. FORGET the middle man - LOMAS Travel in our case. It cost us extra $$ for sure. It was hard to get a fully paid receipt from either entity and we had to fully pay i month before arrival. It was very difficult to get travel vouchers to the RESORT . We received them less than 4 hours before arrival in Cancun. Promised 5 days before arrival . Ask many questions, the web site has limited information mostly for advertisement purposes. BOOK all eating locations requiring reservations before you arrive at the Resort . Make sure if you are bringing kids that they are older than 6! We should have been told about that by the travel agent.

Relaxing and fun!!! Highly recommended. Stayed for a week during Spring break. Wonderful time,…read morehistory and activities.

Phenomenal hospitality!!! Everything was very clean and organized. The staff was incredible with…read moretheir exceptionally high-level customer service. Food was amazing at some spots, ok at other spots. Carts/trams whisk you around to your campus destination... easy to get around on this very large property. Wooden walkways cover most common areas so walking is easy. Walked a couple,e miles without knowing it. Get here and enjoy this wonderful slice of paradise.

We love The Grand Mayan at Vidanta Riviera Maya! The plunge pool on our patio was fabulous. The…read morerestaurant options and outstanding food are one of the many reasons to keep coming back, with Havana Moon, Balche and Cafe Del Lago being our casual favorites. Balche also services the mail pool area with drinks and eats. The entire staff is always friendly and ready to help. The Cirque Du Soleil show, Joya, is wonderful. We recently enjoyed it with dinner, which was a delicious fantasy come to life. Jungala has Latin America's longest lazy river and we had the best day there. It was such a convenience to charge our drinks and food to our room when we landed at the swimup bar. We really enjoyed the Infinity Pool, exclusively for GM members. The Jade Boutique has most everything you might need, from groceries to souvenirs. Be sure to check out the Monoi Coconut Fig lotion sold at Jade. It's the intoxicating lotion samples provided in the suite during your stay to help you relive the memories of your trip. We visited in early May. There were no crowds and the weather was great! We will return soon!

The Grand Mayan is located at the Vidanta Resort in Riviera Maya (south of Cancun). This is one of…read moremany 'hotels' on the resort. Our room was spacious and even had a small pool plunge on our deck. We ordered room service a lot which was convenient in between meals. The resort is huge. Lots of walking. The staff were so so nice and accommodating. Super clean and so many wild animals and plants call it home, I can see why! The Coatis are the cutest and the iguana / lizards are huge and just hang out by the pool sunbathing. They had a water park on site, a huge PGA golf course, and also cirque's de soleil - "Joya" - the only one on the east coast of Mexico. The show was outstanding and highly recommended doing the dinner before the show! There are shuttles from place to place, but there is still a lot of walking. My favorite was the flamingos, and crocodile tour! The easiest way to navigate around is the Vidanta app. It was fun checking everyday to see the daily activities and where to eat (I also planned ahead before the trip). They had a lot of evening festivities and loved getting dressed up and having all the local food. All the pools have a bar which was so convenient. The main pool was near the beach and easy access to the water! They have a grocery mart with the best crepes, along with a gift shop and some snacks and food and alcohol. We went during Halloween week and they had everything set up for Halloween and also Dia De Los Muertos (Day of the Dead). It was gorgeous with the decorations. This resort is for time-share holders only! They had a lot of security to get in and out which made us feel safe that no one was wondering around. Your room key is a wristband which was good because we never lost our room key! Really have to give it up for the staff. Everyone was awesome & great!! Made a great memorable trip!!

I'd give this a 4.7 overall. This was one of the best all inclusive hotels I've been to. It isn't…read moreas luxurious as others I've been to but it has a bunch of positives. First off, I love how they have your room key attached to your band so that you aren't ever having to look/remember to bring your key because it's always on you which makes it super easy and convenient. Wish every hotel did this. 2 - The food was truly exceptional and not average like most other places. It's not 5 star quality like at a true restaurant but very very good for it being an all inclusive. For dinner I had the Mediterranean, the seafood and tepanyaki. Seafood was my favorite and was surprised the lobster was pretty good size and the steak tasted great. It's not as perfect as if going to an upscale restaurant but still very very good. Mediterranean had great variety. For the tepanyaki I wish they'd remove the fruit, veggie and Philadelphia roll from their sushi lineup (if I want sushi I want some sort of fish/seafood as I'm sure others prob want too). Also wish I'd gotten a salad along with the soup. For breakfast always went to the buffet and has so many options without losing the quality aspect. Was pleasantly surprised because I'm not a huge fan of buffets typically. 3 - The people who work there are incredible and always greet you with a smile and truly look happy to be working at this resort. 4 - The pool area is incredibly large and have many options on where to go and the beach is good size also. (I was shocked how busy the beach got). In the pool area they constantly have activities for all ages. 5 - The shows at night were pretty good with my favorite being the 80s night singers (Adams groove was just ok and Caribbean wasn't as engaging cause all the lyrics were in Spanish). 6. The slide park is small but imo it's perfect and we had a lot of fun going down them. Didn't go down lazy river but loved that that option was available. 7. The gym not only has almost everything you need for a good workout but also offers multiple classes. I did the kickboxing one and loved it 8. Everything seemed very clean and was always seeing people making sure the premise looked nice. The overall value for the rooms was great but there are some things I hope they work on 1 - The water in the pool was ice cold! Not just cold. Ice cold. It def needs to be a little warmer. 2 - They have a water filtration system where you get your water from but if you want bottled water you can buy but they charge $12. There's no need to be price gouging a basic necessity because even though the filtration system works to make it clean it does have a slight taste to it 3 - The place is absolutely ginormous and wish they had better signs in the front because it's easy to get lost 4 - They put a 2 hour time limit if you check a ball out and find that kind of absurd. I don't wanna have to pay attention to what time it is if I'm out having fun 5 - The room service menu is very limited and definitely needs more options 6 -They have some $25 environmental tax have to pay on checkout. Not sure why they don't just have that when you check in so that it doesn't feel like being nickeled and dimed Overall, it was a great stay and would definitely come back

By far the best resort I have ever been to! It's like six resorts in one. So many great food…read moreoptions including hibachi and Italian. A coffee shop open any hour you need it. And gelato!!!! The Lobby Bar was fun and bartenders were great. Entertainment was fun although short. Our room was comfy and perfect size. Bed was probably the most comfortable I've ever slept on in a hotel Highly recommend this resort!!

I just got from a 6 day stay at Paraiso Lindo, along with another family. Together we had two 4…read moreyear olds and an 11 month old. I must say - we had a fantastic time. The pools are great and the lazy river was a ton of fun for the kids. There are so many options of things to do both inside and outside of the resort. One of my favorite things is that activities just kept coming to us! There's water Zumba and a water fitness class. There's a fun competitive sport in the pool every single day. They set up a really cool obstacle course in the pool for kids. We had a dance party, a foam party, and most importantly for the adults - a swim up bar with bar tenders that made excellent margaritas, daquiris, pina coladas and caipirihnas. The staff here were super friendly and that goes for every part of the hotel. The service at the restaurants. the towel person, the entertainment. Everyone was friendly and attentive to our kids and to the adults in our party. The only negative I would say is the food. But honestly, Ive never had good food at an all inclusive resort so thats just something that is par for the course. There's a grill where you can request freshly grilled meats and fish, and if you stick to that, you'll be good. Otherwise, it was all subpar food. I didnt take a star away because I dont expect food to be good at a resort, and this is based on my experience. how relaxing it felt, how much fun the kids had. the cleanliness of the beach and pool and resort in general. the fun and entertainment, and of course, the well made and delicious drinks. A 5 star experience all around. We will definitely be back!

I am going to do my best to provide a fair and honest review. However, this resort is a classic…read more"lipstick on a pig" situation. If you value any of the below, reconsider booking here. - Customer Service - Value for your money - Food Quality I will touch on the aspects of all below. First I must say, with customer service, if a tip is expected or you are in a situation where a tip is appropriate your service will be exceptional. However, if it is simply an issue you are having, they do not care. For example we are 1 week in to our 2 week (12 day) stay, and the internet died In our room. Not really a big deal, but when brought to their attention they assumed we simply didn't know what we were doing, and didn't know how to connect. They made us feel like idiots for an hour, before they finally looked into the issue. Despite multiple screenshots being sent that we were indeed connected, but had no internet connection. It's so wonderful to pay $35,000 to stay here and be treated like a moron. For my next example, the "service" at the buffet. Breakfast service is fantastic, never have we had poor service at breakfast or lunch in fact. However we have been through now 3 dinners where a server never appeared. I had to get my own water canisters from the serving stations so that my family and I could have a drink, and our plates were never cleared. Once we were sat with 6 place settings for 7 people, and they actually argued that there were 7 there. I am not blind, and I can indeed count to at least 10 regularly. Finally the host set down a single fork, knife, and spoon and tossed a napkin at our 7th guest. Again, merely two examples of continuous bad experiences. - Value for your money ties into service and food. The food on the buffet is subpar, and always cold. It appears there is a lot of options, but they repeat frequently and a lot of the time dinner is what's for breakfast. For example the day before yesterday I had mushroom stew, which wasn't bad, but then it was what was for breakfast the next day. Not many fruit options, in particular for a tropical destination. We have more variety in the middle of winter in Canada on a fruit tray from the grocery store than what they offer here. - The food ... ah the food. I chose to write this now because my daughter seems to have gotten food poisoning from here. Initially I was going to wait until the end of our stay but I am done. All of the seafood has been overcooked and dry, while items like Lamb and Pork are undercooked. Due to the humidity the cereals are not edible, as they are completely soggy. You can't bite through it even, again we're talking cereal here. Proper storage is for sure not happening in my opinion. Things are readily available here, which is nice, however it does not make up for everything else. We also wanted to plan a beach dinner, and despite the friends and family dinner being listed at 1500 pesos on their own app, they will only offer us the Romantic option, which is over 4000 pesos per person. We were quoted $2300 USD for a dinner for 7. We have had their food, and service so this price is quite laughable. *** Edit to add*** They have now given my full name and room number to total strangers. This is a major safety issue for my family. We are also up to two people with food poisoning now. Just found out accidentally that you need to have a reservation to be able to eat on the 24th, then they told us that we also need one the 25th. So I go to guest services and I am once again told I am stupid (Alfred literally spelled open out like O P E N to me like I'm dumb) because apparently you do not need a reservation to eat the 25th. I am apparently just supposed to take their word for it. ***Second Edit*** The hotel is insistent on doubling down that they are perfect. Please do not waste your money and stay here. We were seated at their Christmas dinner, to a table that quite literally had dirt on it. The food was disgusting as well. Mashed potatoes tasted like smoke, the cranberry sauce (yes labelled was cranberry sauce) was made with Apples. On top of the lack of food safety here, they are going to cause someone to die of an allergic reaction, if not just food poisoning. The room above us continues to scream and move furniture back and forth all night and day (I really want to know what they're doing?!) and the hotel won't do a thing. It took us 2 hours to get bedding and a cot for our son, and then when it arrived it was disgustingly dirty. Now we are trying to finally leave this craphole, and we have private transfers booked. The bell man took it upon himself to come and scream and argue with me that we need to be on the bus, despite us telling him we have a transfer. Please use caution before booking here.

12/25/23 - 1/1/24…read more This was my first time staying at an all-inclusive resort and it did not disappoint. My fiancé and I met up with his family at Iberostar Waves Paraiso on Christmas day of 2023. The service is impeccable, it is very clean no matter where you look. The fragrance they use to scent the lobbies and hallways really put you in a relaxing mode. The pools are large, clean and clear of debris. The beach is also clean and so relaxing to watch either the sunset or the sunrise. The property has many restaurants with different cuisines, a shopping area, a pristine gym (you have to pay extra to rent equipment though like tennis and pickleball rackets; and pay extra for certain classes), and there are other resort buildings that you can access as well. The staff are very friendly, polite and will ensure you get the best service possible. They have a huge buffet and room service is available 24 hours a day. There are activities planned all day and during the night as well. Thank you for the hospitality Iberostar!

The breakfast buffet was amazing. I had two, tasty, orange yolked eggs cooked to order. I also ate…read morea hotdog on the beach accompanied by perfect fries. All of this was included with my day pass while on the island during a Carnival Cruise. Unfortunately, it was difficult to find bottles of water- which I expected to happily overpay for. You see, I'm a five star girl and the cranberry juice and ice are just different than I'm used to-not bad- just different. What I mean: The juices aren't Ocean Spray, the coke isn't Coca Cola Classic. It happens. The vodka was Sky or Smirnoff and I couldn't choke it down. I suggest Fire Ball shots and call it a day. There were many fish in the water, a swim up pool bar, and fresh towels if you show your ID. There are bottles of water at the lobby store. Most of the hotel is outdoors like many Iberostar hotels around the world so the lobby store A/C is a nice reprieve.

Long post sorry-Must come to resort. El Darado Maroma has the BEST staff. First, Osvaldo 5 along…read morewith his team Alex,Mafer,Lino,Omar, DJ cris and Jerik. This entertainment staff made our time so enjoyable with their high energy and passion in the hospitality business. Our bartenders Ana and Roberto , house keepers (Isidoro) and ground crews went the extra mile everyday. They sweep the sidewalks/pathways daily. This is a resort you want to visit. Beach is a dream, grounds are impeccable. You will not be disappointed and Osvaldo is an okay volleyball player lol The staffs will go through every effort to meet your individual request (be practical) Their enthusiasm is intoxicating because even on the no beach day with sargassum you are watching trucks, workers in the water with pitch forks and you think I'm on vacation. Never a bad day. You won't be disappointed here. The food is good. You may not find a five star Michelin chef but when you've been drinking all day, the food is plenty good and the atmosphere just makes the environment so delightful.

This place is NOT LGBTQ friendly. My friend was called a slur by a HOTEL EMPLOYEE. He was filming…read morethe sunset and was able to capture the employee saying it to him on camera. When my friend confronted him and asked if it was him in the video, he agreed but then denied he called him a slur. The hotel only gave my friend half off his massage and transportation to the hotel. For the amount of money we spent at this place, this is RIDICULOUS. The managers and employees are all complicit and allow this horrible behavior to happen. They are extremely unprofessional and the massage therapists also offer happy endings in their services, saying they work off of commission. Este lugar NO es amigable con la comunidad LGBTQ+. Un empleado del hotel insultó a mi amigo con un término despectivo. Mi amigo estaba filmando la puesta de sol y logró grabar al empleado diciéndole el insulto. Cuando mi amigo lo confrontó y le preguntó si era él quien aparecía en el video, lo admitió, pero luego negó haberlo insultado. El hotel solo le ofreció a mi amigo un 50% de descuento en su masaje y el transporte al hotel. Por la cantidad de dinero que gastamos en este lugar, esto es RIDÍCULO. Los gerentes y empleados son cómplices y permiten que ocurra este comportamiento horrible. Son extremadamente poco profesionales y las masajistas también ofrecen servicios sexuales, diciendo que trabajan a comisión.