El Dorado Royale is a great resort for the spa experience. It's definitely for couples with the style of their rooms and offerings of dining and activities. The food is ABSOLUTELY top notch at all of the restaurants. All meals were excellent beyond belief and there is a sampling of many cultures - Asian, American, Mexican, they have it. I've been to several other resorts and EDR is well above them here. I got married and had my honey moon here and everything was really great. There is a ways to go on the communication front between the wedding team and true guests that pay for A LOT but that can easily be approved. Just be sure to go over all of your costs and have everything with you when you get to the resort. Don't be afraid to ask any questions or concerns to the managers of the resort. Be prepared for the wedding people to not respond to your emails for 2-4 days. The beach is not great right now (January 2015) but was good when I went on summer (July) of 2015. The pools throughout are great though, and well taken care of in terms of workers all over bringing drinks, offering massages. All in all its a good resort, all inclusive, and you couldn't go wrong. read more

Positive: The staff around the resort property are very friendly. Haxby was a great instructor for the archery and rifle activities. She was very patient and showed us what to do. We ate meals at almost every restaurant on the property, however, the best restaurant was Santa Fe. I would like to compliment our server, Rene, on the excellent and friendly service that he provided. Adrianna and Felipe provided great service to us at the Sky Massage. Irene, at the gift shop next to Starbucks, was very friendly in assisting us. Negative: When preparing to check out of our room, we discovered photocopies for our official documents missing, such as passports and U.S. permanent resident card. These documents were stored in the safebox in our room, during our entire stay. We reported this incident to a manager, Paola, who worked with the security staff to conduct an investigation. No official report was completed. According to her, as it was a Sunday, the customer service office was not open at the time. As a result, we believe that they were unprofessional in conducting the investigation. My wife spoke to Paola in Spanish. We are concerned about the possibility of identity theft in the future, as I am a U.S. citizen and my wife is a U.S. permanent resident. Hence, we requested an official report from the resort management. On July 15, after our return to the United States, I sent an email to the resort staff. As of the writing of this review, I have yet to receive a response. read more

I couldnt be more impressed and happy with the experience I had at this all inclusive resort. You dont even have to leave the resort. Amazing food, the most friendliest staff, clean pools, and lots to do. The beach Was really the only downfall though. Dont get me wrong the beach is clean but never went into the water. They are in the process of creating a natural reef which entails large cement blocks right off the shore along w these large sand bags. But to be honest. I will definitely be back to experience this resort again. Had a blast read more

We really enjoyed our first all-inclusive vacation! The resort was absolutely beautiful and spalling. The staff was very welcoming and accommodating - Flor, the hostess, was a delight! We were disappointed that the honeymoon package was not ready for us upon arrival - it took a day and a half to get that all squared away. Once the honeymoon package was figured out everything else was perfect! Food was consistently yummy - we loved trying all of the different restaurants. It is definitely worth it to make reservations at La Fuentes dinner theatre, Santa Fe Grill steakhouse and the romantic beachside dinner. We really enjoyed our time at the pool and especially enjoyed the daytime activities including water polo, pool volleyball, and water aerobics. Hugo, Gucci and the whole sports/entertainment team were awesome! We look forward to going back to the El Dorado to celebrate an anniversary in the future. read more

This place sucks! The music stops @ 6pm.. really??? The employees are forced to say hola to everyone and it's so scripted. If your planning a good trip.. go to Dominican Republic instead... the food isn't great but the party never ends.. in Dominican Republic that is... ! I'll give this place 1 star for the octopus but it's fabulous & our chick waitress was legit! This is coming from a person whose been drinking alcohol & totally honest! Thanks! read more

We just got back home form an amazing honeymoon at this resort. The customer service is top notch here. From the moment you walk in everyone is so friendly. They keep bathrooms and really everywhere constantly cleaned. Our room was nice and we had a beautiful beach front view. And because it was our honeymoon, our personal concierges, Angel and Mario did so much: Gave us a free candle light dinner on the beach, we were welcomed with champagne, they had happy honey moon sign on our door, they decorated our bed with fresh flowers and heart shapes, they gave a romantic breakfast one morning, and they gave us a reserved Bali Bed on the beach and near the bar. On top of that the resort is beautiful and the layout is great. They serve top shelf liquor and some of the best food! read more

The Staff at the El Dorado Royale were amazing. Reina the Concierge was so attentive and helpful. She helped us with many things including reservations and helping us as we were there for a destination wedding and was always there to answer our questions. Ivan the golf cart driver was so kind, funny, and attentive taking you any where you want to go. Gregorio in the La Isla Restaurant waited on us for breakfast every morning and did an impeccable job. Maria and Angelina waited on us around the La Isla pool and were always so attentive. I wish I could remember who cleaned our room number 311 between Dec. 16-21st as she kept everything clean and fresh, never felt uncomfortable. I think I felt safer there then in California. Thank you to all of the staff ...wish I had everyone's name, but a great job! Much appreciated!!! read more

We stayed here for our honeymoon on the Dorado side 2 years ago and enjoyed it so we decided to come back. This time we booked on the Dorado side in a Beach Front room and were asked if we wanted to upgrade for a discounted price of $700 for the week to a Casitas room. We declined and they still upgraded us saying it was because we are repeat guest and it was our anniversary trip. (I thought he was just being nice until talking to the 3 other couples in our section were also upgraded for free that were not repeat guest.) At first the differences between the two sides are not very noticeable as we received excellent service on the Dorado side and the same great service on the Casitas side. The rooms were a little nicer on the Casitas side but not worth the extra money for that alone. The biggest difference that we liked was that we had our own pool area with swim up bar dedicated to just the small group of villas in our section. When we decided to go to the main activity pool after a few days and stood in line for a while waiting for drinks we realized how great this was. Also the chairs are much nicer on the Casitas side with padding vs. the traditional stretchy lawn chairs that you sink into on the Dorado side. Also there is a beach butler that comes around during the day to give out appetizers to the restaurants. Other then these two things there really weren't a lot of differences that I noticed. Either way you have access to some great restaurants. Kampai (Asain) has really improved since our first visit. D'Italia on the Casitas side (Italian) was still as good as the first time we visited. Las Fuentas (Culinary Theater) was awesome and had great Mahi Mahi and Ahi Tuna along with seeing how it was made. The new restaurant Santa Fe Grill (Family Style) was also a good addition. I do think that the day time menu and room service has gone downhill and seemed a bit more bland this time around but overall the food is well above average and you can definitely find something you will enjoy here even if you have specific dietary needs as they ask you that at every restaurant. The only negative experience we had would be with our concierge. I don't like trying to be sold things when I am at an all inclusive especially when I already took the loyalty (timeshare) tour the first time I was here. The concierge really wanted to push us to do this again on 3 separate occasions trying to offer us things that we were already getting with our anniversary package we selected. He also tried telling us that our anniversary package was no good and that funjet had an error on their site, but after being very persistent said he would do us a favor an honer what our paperwork showed. It is very clear that they are working on commission and he tried to get me to pay for something 4 different times on things that were included. We will most likely come back for another anniversary trip down the road but will be trying out a few other resorts for the next few years. We plan on trying out another Karisma resort in January Azul Sensatori since we will be traveling with a kid. We hope this lives up to the same standard as Casitas does without the pushy concierge. read more

EDR is a wonderful, relaxing vacation location. We love the owner's Casita 32. Our Bartender Miguel was muy excellente. His customer service was top notch. Ramiro Lara was also excellente. Ramiro was very attentive and his coconut ice cream in the heat of the day was perfecto. Ruth Macias in the Casitas Concierge Lounge was an absolute sweetheart. Her genuine interest and concern for pleasing her guests was clearly obvious. Ruth is a valuable asset for Exotic Members. Lastly, our Butler service from Pablo y Karen was impeccable. They provide the heart and soul of the gourmet inclusive brand. Thank you so much mi amigos. Thank You EDR for a memorable vacation! read more

I attended a wedding at the resort, and the couple are dear friends. I brought my mom as a guest. Both of us have traveled extensively, but never to this resort. We were sorely disappointed. The food was mediocre at best, and mostly inedible. The alcohol was cheap, and all the included mixed drinks were full of sugar and Soda. The menus were not interesting, often bland. We made a reservation at the fine dining Italian restaurant, and were served lobster bisque that smelled rancid and like a dirty fish tank. I didn't eat a bite. My risotto was cold and congealed. Other dining areas were just okay, portions are tiny and service is slow. Additionally, someone visiting for the wedding contracted severe food poisoning, and never ate off resort. The grounds are very nice, the rooms are basic and ours had mildew and smelled terrible. This is not a five star resort, and I would not recommend it. read more

For most of the trip things seemed ok but not great. The pools were murky and very hot. It seemed impossible to get bottled water refilled in our room (which was part of the front desk promise) The food was mostly good, but the 4th day I was there I got extremely ill with a stomach bug. I took lots of meds (pepto, immodium) and it seemed to somewhat subside. Then I got home and I continued to get more and more sick. I went to the doctor and got tested and found out I not only had E.coli in my system, but a parasite called Cyclospora cayetanensis. I had never felt this sick (bloated, not hungry, and ill in my stomach in every way) ever in my life. Iknow it was from the resort because we never left. My local county health department called me and asked me a bunch of questions because they try to trace these parasites to see if there are outbreaks happening because it can be common. You couldn't pay me to go back. It's sad and such a disappointment for the money that was spent to be there. read more

This was our Honeymoon trip and we came with no expectation but to relax drink and enjoy some good food! We had a wonderful time here and will be back! read more

El Dorado Royale - Our pool connected to the lazy river. - Resorts Near Me - Solidaridad, ROO

We just spent the last week at El Dorado Royal, we came for a friends wedding. Overall, I was very impressed. This was our first all inclusive and we did not know what to expect. We had heard mixed reviews about all inclusive sin general. From the moment we got to El Dorado Royale to the moment we left, the staff were very friendly and genuinely happy to be there. Our favorite was Gucci!!! She made the pool activities like volleyball and water aerobics amazing!!! The food for a resort was pretty decent. There wasn't a restaurant we hated. However, we really enjoyed Santa Fe. The steak was a great portion and at least an inch thick! We also enjoyed La Isle for breakfast. Fuentes was good and had food that we loved but would probably not have thought to order otherwise. However, with that said, the Fuentes cooking show is not the reason to go! It was basically just more about the playing of the food rather than cooking. Overall, we had a great experience and would consider coming back in the future! read more

Best place about this resort, was LEAVING to come home! We arrived, on a Friday afternoon, and it was a destination wedding for us, so that's why were there in the first place. We found it to be a lot pricier than most "all inclusive resorts", but figured, well it was worth it. It was not even close. Flight, transport to and from the resort and 3 nights stay was just over $2500. Here's the good: The staff is very friendly. That's it. The Bad: Although friendly, none of the staff I spoke to really had much of a command of the english language. Just enough to get by. The personal concierges are basically a waste of space. They didn't really take any initiative to give a tour or help us to get the most out of the vacation. An example of their inability to understand english enough: I'm at the pool and a woman comes up to ask if I'd like a 5 minute massage for free. Figuring it is some up sell type thing, I said: "No thanks, I'm good"...then she proceeds to walk over to me and ask me to turn over so she can give the sample massage. Okay, I figure, what's the harm...and I flip over. After she's done, a man is standing there with a book to try and get me to book a massage for later. I politely decline and then ask the concierges about pricing later on. A 25 minute couples massage is $200. But, if you pay like $25 more they give you some wine and some other bonus thing that is supposed to entice you to get the package. I'm sorry, a 25 minute massage isn't a massage, it is a tease..and for $200, no thank you. I can get a massage in the states for 90 minutes for like $80 bucks. I understand ambience, but that's just outlandish. Rooms are clean but "beach front" is not would I would describe the room as. You can see some palm trees from our room in the 200 building, on the top floor, but not really the beach. The resort boasts 14 pools, one even being "salt water". Problem is: You can only use about two of these pools without your residence being an upgraded status. I received a message from someone regarding being upgraded to the "Cassita" suite for "free". When I called back... I was unable to reach this individual. They said they would try and locate him. I asked what the "Cassita" was. To which I was given no answer, as they don't really understand english very well. "We'll get back to you". 3 hours later I receive another message, that was very unclear because of the woman's accent, but she ends the message with "so, just forget about that". I guess they gave all the upgrades away. Later, I realized this probably had some kind of string attached to it. My wife and I received multiple call from Mexican numbers on our cell phone. At the airport before we departed, she decided to answer one of the calls. It starts with a woman asking if this is "Mary" and "This phone call is being recorded"...my wife just hung up. Who calls someone and asks if is them and that you're being recorded other than bill collectors. Well, we don't have any outstanding debts in Mexico. We're from the United States. Really??! There are a ridiculously low amount of chairs to sunbathe in, but plenty of first come first serve cabana beds, but they are covered, so if you're looking for sun, they don't really cater to that. They waste a lot of their real estate where there could be many more sun bathing lounge chairs, but instead more of these Cabanas that most people are NOT using. Our pool outside our building was okay, until a man comes to offer us some cold bottled water (very nicely) but he also informs us that we are at the the "quiet pool", and so our mini speaker needs to be turned off. Ironically they have a health bar in front of that pool, playing antiquated Bee Gee's, but if you have your own speaker with you, you're asked to turn it off, because it is the "quiet pool". Oxymoron much? On top of that, the "salt water pool" isn't a pool at all....it is really a huge puddle on the beach, with water that is so murky and dark I can't imagine anyone calling it a salt water pool, much less wanting to wade around in it. The beach could have been pretty, had there not been huge concrete structures all along the coast of it supposedly "to keep the waves from crashing or eroding the beach." Someone else said it was because of the coral reef. At any rate, it is not pretty and you can't go in the ocean to swim or really wade. After dark, pretty much most of the bars shut down and ALL the pools. So, if you're looking to do something after dark, eating at one of the 10 Restaurants is really your only option, unless you'd like to leave the compound, which of course opens you up to liability of the dangers of Cancun, including the Police. read more

My family has stayed at this resort numerous times and have thoroughly enjoyed ourselves! The grounds are absolutely stunning, the staff is amazing, the rooms are nice and the nightly entertainment is incredible. As a family of foodies, we can't say the food here is anything mind-blowing. The best restaurant is definitely D'Italia on the Casitas side. We love the brunch buffet in the morning and room service is always clutch (shrimp tacos, greek salad, burgers, chips & guac - all great). If you're looking for a solid lunch I recommend La Isla. They have a great salad bar and a pretty extensive lunch menu. As for the nightlife, the resort has a different show each night and they bring in wonderful talent. Our annual favorites are the circus night, impersonator night, fireshow and MJ. In all honesty though, all the entertainment is great. In addition, the entertainment space is a great upbeat place to drink, make friends and dance! Definitely no shortage of personality at this resort but in a tasteful, fun way! All together, I highly recommend this resort! read more

This is a place I probably won't visit again. The beach is totally undesirable but the pools are awesome. The people who work here are awesome but the people that come here are mostly unfriendly. The food is pretty good but the portions are very small if not tiny. There are no spring breakers which is the most important to me. Adults only which is most important to me also. The rooms are outdated, my upgraded room has a broken air conditioner, broken refrigerator and a broken safe so even I cannot access my money. I'm glad I came here but will not be returning. Playa del Carmen was much nicer but presently not the safest place to go. read more

Wow! For the first time I am almost at a loss of where to start on a review. I will say my confusion revolves around my concern after reading many Yelp reviews a few days before our journey. My cliff-noted version for those in my same predicament is to rest easy because I was pleasantly blown away. I, like some others, thought I was even staying at a different location based on what people were saying. It is important to note however that most of the positive reviews are from long time Yelpers. The resort is located about 30 minutes south of Cancun. Physically the property deltas toward the ocean with seemingly almost a mile and a half of beachfront space. The grounds are immaculate. Fountains, wildlife, palm trees and flowers make it seem as though you are in a tropical jungle and the amount of manpower to upkeep said greenery is impressive alone. Because of the vastness and sheer number of employees golf carts are a very common occurrence and can also be used for personal transportation. High roller villas and casitas are segregated near the outskirts of the resort and one can quickly see where spending a bit more can upgrade to a swim up bar, closer to the beach etc. The beach is a little rockier than expected given their efforts in rebuilding a reef and provider erosion relief to the white sands. Even with the barrier rocks swimming and cooling off in the ocean were not much of an issue. Pools and bars are so numerous that if you're having trouble finding one or enjoying yourself in either I'm thoroughly convinced you cannot be pleased. Most pools do have a swim up bar attached. Once exception would be that some of the suites have a personal bar that depending on how much you spent would be off limits and the same goes for sections of the beach. For the most part you can order whatever drink you want if you are specific. I would recommend just not being a jerk and giving a good tip if you're slamming down grey goose over and over. Beer is limited to light Mexican lagers which even given the beer geek that I am a dark chewy porter on the beach is not appetizing anyways. With that being said a few beers and a few frozen drinks and I was a happy camper. Service around the rooms/hotel/restaurants was more than polite and helpful. Almost every encounter was a delight and made us feel welcome. The food service and bar can get busy at times but I never felt I was able to get what I wanted. Our room and turn down service were all great and I would not change anything or felt it necessary to complain. The restaurants were a big surprise. I really enjoyed most of everything I ate. I may be biased because of my love for fine food but even with such high standards I was impressed with what they could accomplish with such high demand. For those that complain about the portion size I will say two things. One, with smaller sizes it allowed us to try more before becoming too full. Also, if I did feel underwhelmed I could have easily ordered 2,3 or 4 more dishes. Many ingredients that are rarely encountered in the United States were on their menu and tells me someone is doing their job well surveying the food scene. I however would not recommend the dinner theater. Although it is a unique experience the time taken and the quality of preparation was not deserving of such theatrics. For example, I don't need a presentation on a churro nor be convinced that it's authentic Mexican cuisine. There are many activities to do during your stay such as zip lining, horseback riding, parasailing, snorkeling and nightly shows. I mostly just enjoyed being lazy and did not leave the property once. Honestly, I don't see any reason to go anywhere else given the full package of awesomeness they offer and felt even a lengthy review as this one was not enough to encompass all the fun we had. Thanks for an amazing trip!!! read more

I can't say enough about this AMAZING resort! My sister in law went on her honeymoon and recommend this place. I ended up having my wedding there in September and loved it so much we booked a return trip the day we flew back home for December. My wife and I are major foodies and for an all inclusive resort the food was incredible(try Santa Fe in the casitas for breakfast, hidden gem without the huge crowd). Second to none is the service. From the second you get to check in and smell the amazing scents in the lobby to the complimentary champagne before you get a room is all a great first impression. The staff is so friendly and accommodating you cant help but to tip tip and tip more. Ive never wanted to tip the staff so much in my life. Book this place and stay in the casitas!!!! Best time you'll ever have. And don't forget the outdoor showers that I couldn't seen to get out of. read more

I stayed at the El Dorado 1/16/18 - /21/18. I have never been to a Resort or a hotel that was this excellent across the board. The entire staff was impeccable. I was on a retreat and they were so accomadating. I don't eat red meat and they always came up with an alternative for me. Even at the beef and wine pairing. And never made me feel like they were not happy to do it. I have never written a review like this before. This is the second year in a row that we have had our retreat there. Well done. read more

The actual resort is beautiful, bars are great for all inclusive, but when it comes to meals, they are horrible. The place has two specialty restaurants which you have to make reservations for, I got their on a Thursday and they were booked till Tuesday, I was leaving on Monday. Then in order to get seated at any Resturant there was a 45 minimum wait everywhere we went and then another 25 mins to actually get your food. Staff was friendly but I don't know why the food service is so horrible here, the restaurants weren't even packed. read more

Ahhh...I can't decide whether to rate El Dorado Royale a 3 or 4 because the overall experience was somewhere in between.. Let me explain.. It had been a super hectic 8 months, and so as a reward for my husband and I being such troopers, we booked a week getaway at this resort for a much needed vacation at the end of May. Reading the online reviews, I was super excited to spend a week at what seemed to be a phenomenal resort, and ignored the hefty price tag because obviously it would be sooooo worth it. Well. I guess you know where this is going.. It wasn't soooooo worth it.. In fact, I'm not really sure how on earth the reviews are so over-the-top positive, because as nice as it was, this was not a 5 star resort. Let's break it down: 1. The grounds: absolutely beautiful and well maintained. We were so impressed not to see any garbage anywhere and that everything was well kept. A few palm tree branches came crashing to the ground in the evening, but there's nothing the resort can do about that, so overall rating 5/5. 2. The room: If these are the "renovated" rooms (Jr Suite) then I most definitely don't want to see the non renovated ones. The furnishings are beautiful, yes. But, renovated isn't the word I would use to describe bathrooms in this state. Shower pressure is terrible, the toilets are the absolute loudest I've EVER heard when flushed, and, although this isn't a renovation issue, it's a bit much that a beachside resort does not offer hair conditioner as part of the bathroom amenities... Overall room rating 3/5 3. The food: Considering that this is a gourmet inclusive resort, we were very excited not to spend the week going through buffet after buffet. Is the food well presented? Yes. Is there variety? Yes. Is the food amazing? No. There are many places to eat at this resort, and only 1 had a buffet (Cocotal, which was a 3/5 breakfast place in our opinion). However, although the menus look amazing, some of the food is downright terrible. One night, my husband was so turned off his food that he refused to eat anything else for the rest of the night... However, there are a couple really good places to eat here. One being the Italian Casitas which is absolutely phenomenal, and the other being Kampai, the sushi bar. The sushi isn't what's amazing at Kampai, but the rest of the dishes are to die for. Also, don't bother with the culinary theatre - it's a total waste of time and is pretty boring. Overall food rating 3.5/5 4. The service: Hit and miss. Rooms were always perfectly cleaned, but on our last two nights we didn't get a turndown service for reasons unknown to us. Also, upon checkin, we informed the desk that a few things were missing from our room. We had to call in 2-3 times to get things in order. Also, the person who checked us in was a trainee who really didn't know what he was doing - people in training should be better monitored. Drinks at the pool/beach - usually quick but not at the main pool bar. Overall rating 3.5/5 5. And finally, the beach: I don't want to say it was terrible, because the water was clear and the colour was gorgeous......BUT..and this is a big BUT (no pun intended)..if you are coming here for the beach..don't. When I go to a resort, I look forward to swimming in a real body of water that is not manmade. At EDR, you can lounge on the beach, but swimming in the water isn't really an option. This is not because the ground is rocky and will consistently stab your feet..This is because there are massive sandbags in the water that don't just obstruct your view but also lee you from ever getting too deep. And, by too deep, I mean you'll never get past your belly button (I'm 5"8). I know that these bags are put in for environmental reasons, but if I'm going to spend close to $4K for a week, I don't want to be obliged to sit by the pool - I can do that in Montreal. Overall rating 2/5. So, you can see my dilemma. The resort is nice and the service is decent as is the food. But, the beach sucks (oh, the nightly entertainment is not so good either)..So...Because I find the beach to be really important, and because I expected the food to be a better level, I think a 3.5 is decent for this resort. And, since I can't give halves, 4 it is. PS. I forgot to mention. No free WIFI. Really..in 2014..at a "5" star resort. read more

Beautiful resort, horrendous service. A group of over 30 guests came to stay for a wedding party and we were treated as though we were bothering the staff. For the amount you will pay to stay, it is completely unbelievable how poor the bartenders and servers treat the guests. I had one bartender even say "Cállate" to me while I was attempting to order... in so many words, he told me to shut up. I had bartenders take my order 4 or 5 times and they would turn around and wait on someone else without getting my order, and were flat out refusing to serve us for absolutely no reason ever though we were throwing tips left and right in hopes for better service. Our bride and groom invited us to a pool near their side of the resort, and after one over of fun in the sun, the management team told the bride that we were not welcome in that area and made everyone leave. Overall, I would absolutely not return here based on the service. I have felt more welcome in Detroit bar spending $40 than I have spending $4000 for a week at this resort. Choose another spot, I'm sure it's beautiful everywhere. read more

3days into the vacation everything has been good. We do miss la Isla though , but breakfast at the main building has been ok. All of the staff has been great. The grounds well maintained. Moved from 807 to 5218 Thursday and we are very happy. 2 more days to go! Eating at Santa Fe again tonight. Wednesday's steak was perfectly cooked read more

I have stayed at several all inclusive resorts all over the world, and this place is the absolute worst one I have ever stayed at. First, the ocean around the resort is filled with these ugly concrete pyramid looking things. I know the intention was to stop the waves from pounding the beach, but so many other ways to do it without these ugly looking things. Second, the food. There are numerous restaurant's throughout the property and I'm pretty sure we ate at all of them. I will be very blunt here, the food sucks! All of it! The only thing that is worth eating is the cheeseburger at Jo Jo's. So there you have it, crappy looking ocean view, and crappy food. Will not ever go back to this place again. read more

Just returned from an amazing vacation at this resort!! Everything was perfect! I am reading the reviews already posted and I am starting. To wonder if I stayed at the same resort!! I never saw anyone regarding a timeshare, the food was incredible, all drinks were included, including premium alcohol and all drinks in mini fridge in my room were included! The service was very personal and every employee went out their way to make my experience incredible! The jacuzzi tub in my room did not work, which was disappointing, but I just had one at the spa so it was ok. The beach was beautiful as well! The water is too rough and rocky to go in, but the million dollar views were worth it! I have never visited a resort like this before (besides a cruise) so I have nothing to compare it to, but my experience was amazing so I really have no complaints! The resort was very clean as well. I felt as though I was on a deserted tropical island but had all modern luxuries and conveniences. They have tons of daily activities to keep you busy that are included as well. Archery, cigar rolling, tequila and wine tasting, Spanish lessons, scuba lessons in the pool etc and tons of excursions you can do (extra charge as they are off property). I did the extreme canopy zip line and it was awesome! I can't wait to go back!! read more

See all

Checked into el dorado seaside suites on September 16,2021. My wife were there to celebrate her birthday, the hotel and staff were exceptional. Until our final day, after enjoying a couples message. We decided to go to one of the beach restaurants for a simple burger and fries. That's also the name of the restaurant, we walked into the restaurant and seated ourselves. After sitting waiting, my wife noticed that a young lady was walking customers to their seats. She told us that's why we had not been served, because she didn't seat us. But she would now send a waiter to serve us. Again another 5 minutes elapsed, finally a waiter named Carlos comes over and says he'll bring us some water. I said can you take our order, because we've already waitied almost 20 minutes. He gave us a exppaserated look on his face and left without taking our order. I went to the young lady that was standing at the front entrance and requested to speak to the on duty manager. We were told the manager name was Alajandro and he was unavailable. We returned to hotel and spoke to on duty concierge, he said he contact the restaurant manager Alajandro. We did get to speak to Alajandro, he said he was sorry for our unpleasant experience. But couldn't offer much else. This lone unpleasant experience put a damper on the whole experience. read more

Food was decent, but the drinks were all bottom shelf and loaded with sugar and bad mixers. Service is 2 star but for 4 star prices. Location is beautiful and the grounds are immaculate. The concrete blocks out in the water are an eye sour though. Overall it was a decent trip, but I think our money would have gone a lot farther had we not done an all-inclusive. read more

Do not eat their produce. I got sooo sick at this hotel. I felt fine the first four days I stayed here and everything was beautiful. They even boast that they grow their own fruits and vegetables so I felt safe to eat fresh salads and unpeeled fruit and other things I would not normally eat on a Mexican vacation. All was wonderful until I ate at the restaurant Santa Fe the last night. About 5 hours after we left I had travelers sickness and it was horrible. They offered the on site doctor and transferred me to him via phone several times, but he never answered. When I checked out I told the front desk about the illness and they were indifferent. So much for eating fresh fruits and veggies. read more

I had to make a yelp account to write my first review after my wife and I made a visit to El Dorado Royale, in Riviera Maya. Bottom Line: We loved every moment, and the worst part was leaving. And the food was un-friggin-believable! Quick Story: My wife and I came as a belated honeymoon for 6 days, 5 nights at the end of January, 2015. We were first put in the adults only Dorado side, and then moved on our second day to the family-friendly Generations side. We made one trip to Chizen Itsa along the way. Grounds: Gorgeous, sprawling, perfectly manicured, and clean. It is easy to forget how many people are there, because there is so much room to walk by yourself, find new places, new bars, new pools. You can't find a cigarette butt laying around if you hunted for one. Even the ashtrays stayed clean, empty, and stamped with the logo. Rooms: Our Jacuzzi Jr. Suite in the Dorado side would be one of the few marks against the place. There was nothing wrong with it at all. But there was also nothing exciting either. Our view was simply trees and other buildings. There's a large Jacuzzi inside the room, which sounds cool, but is a bit tacky in reality. Maybe there are more exciting rooms in Dorado, but the Jacuzzi Jr. does not get my thumbs up. We were nervous about moving to the generations side, because we didn't want a bunch of kids around. That fear was unnecessary, as I think I saw 2 kids all week. The room there (all of them are ocean view) was amazing! Twice the size as before. Amazing view of the ocean and Sunrises. On the 3rd floor, we had an infinity pool right off our balcony. We never went in it, because it's shaded, and January left things a bit too chilly. The Jacuzzi tub was moved into the bathroom here, which made things much nicer. And the oversized shower had a rainfall shower, for an amazing soak. Food: OK, this is the part I've really been eager to write. I will make the trip again and stay in a tent the whole time just to eat in these restaurants. We could not find a poor experience. Every meal became an event to get excited about. The portion sizes are very tiny, but this is a good thing, because each meal came in multiple courses. Kampai might have been our favorite stop, but that's hard to nail down. Breakfast, lunch, dinner... all of them simply exquisite. Note 1 - If the restaurant is indoors (Air conditioned), there will be a dress code. Gentlemen, make sure to pack some light slacks, nice khaki shorts, button up shirts, and non-sandals. Note 2 - Do yourself a favor and make reservations. Some of them will fill up days in advance. Drinks: Cocktails everywhere. Enjoy! Try something new. Beer on tap as well. And full bars. The only thing that seems to cost extra (above the all-inclusive) is non-house wine. If you get a bottle, you're buying it. But they had no problems with me night-capping on expensive Scotch. Beaches: They get a lot of flack. They're not really swimmable. The cement blocks and large sandbags to hold back erosion really aren't that ugly, but they do make the crystal clear water a bit unusable. But the sand is beautiful. And if you can get yourself one, the beach-side cabanas are first-come first-serve, and a lovely way to spend a day. Especially when Angela was so quick to keep our cocktails always full. There are pools everywhere on site, so I never minded the lack of saltwater swimming. Summary: There is so much more I could write, but this is already getting long. Long story short, the entire resort exceeded my wife and My expectations by a long shot. I would be thrilled to return here at any chance I might ever have. Go! Have fun! And get yourself a sunrise open air massage while you're at it. read more

Please know that as of 8/7/15 the beach is deserted and unusable. See the video here. http://youtu.be/KW4T_q_OYMI It would have been nice to have been advised of the situation before I booked last week since I could have gone to areas lesser affected, like Cozumel. The resort also fails to disclose other things until you arrive, such as: * Unless you are in a "casita" or member of their "exotic" travelers club, you will not eat dinner at regular hours. That is because the "first come, first served no reservation" restaurants they tell you about at check-in really don't exist. The casita and travelers club members always get reservations everywhere, meaning you will wait as they stream in and are immediately seated. * You are unlikely to eat at the "only two" restaurants requiring reservations. The reason? No reservations are available upon your arrival. That's right, the special members have snatched them all up, leaving you nothing. There are similar other situations, but no need to go into them here. Bottom line is, it's a pay to play system with different classes of guests. While I would have gladly paid more in order to receive these benefits, you don't know it until you get here and it's too late. And the fact they hide this from the public speaks volumes. Fool me once, shame on you. Fool me twice... read more

My husband and I went here for our honeymoon and oh my god I loved it! We stayed 5 nights for about $3000 total in Sept. We got upgraded 3 times to the Casitas and it was heavenly. We booked with a travel agent, Cruise Holidays. The food is great, beaches are warm and beautiful, service is great. I would totally go here again. Only downside is the resort is huge so you walk a lot unless you want to wait for a shuttle. Bring good walking sandels :) And don't forget anything like sun screen or beach staples because you will pay out the ass for them at the shops ($23 for sun screen!) read more

Service was pretty good upon arrival and throughout our stay. Champagne is offered when you check in. The resort looks way better in person than in pictures. Our room looked nice, until we started to use it. AC is okay, kind of weak, unless you out it on turbo mode, the air it blows out feels sorta humid, the room itself is humid. I booked this particular resort because it had the jacuzzi in the room...jacuzzi filled up SUPER SLOW. Slow to the point where me and my friend had to take ice buckets to fill it up with the sink water. We found a few spiders in our room. And the hand towels that were provided looked like it's been used countless times and dull. Idk if people have bad taste in food or not here but a lot of people recommend their food and the food is so bland. Im not picky with food either but nothing that excited my taste buds. Overall the landscape is beautiful, but the food and resort itself is overall not the best out there. read more

Great vacation, customer service, cleanliness and good food. Swimming pools all over w swim up bars, the beach has cabanas all down the resort. We would go back in a heartbeat! read more

See all

gorgeous site for a wedding! spent a long weekend there and the service is wonderful, staff is great and super helpful. was able to jetski (ask for alex) and it was seriously life-changing. okay maybe not but it was such a highlight, convinced me that i will indeed be purchasing a motorcycle soon. as romantic as i anticipated, it's tough going in june/july as the humidity is pretty suffocating. bride supplied her guests with these fantastic mosquito-repelling bracelets (looks like those telephone cord type bracelets) and i actually did not get bit once... maybe i'm just superstitious but normally mosquitoes ignore all others and flock to me in droves so... bring LOTS of dollar bills. standard tip i'd say is $1-2. read more

This place is beautiful! The experience is top notch... the only reason I'd give this 4 stars and not 5 is the beach, which isn't even really their fault. If you love getting in the ocean, there are really just a couple of places to do that and not be in seaweed or rocks. We usually go here in the Spring when it's too warm to do anything but be in the pool so that's not an issue for us, but it's worth noting if that's important to you. the food at this resort is excellent. Definitely do the dinner theater at Fuentes... GREAT experience! Our other favorite restaurant was probably Kampai over in the Casitas. The best pool in my opinion is the Spot and there is a great restaurant over there that serves breakfast and lunch. The wait staff is top notch and provides exceptional service! If you get a chance, you MUST check out The Tribute Band.. they were one of our favorite things there... they usually play twice a week and it's worth it to get to Guacamayas early to get a good spot. read more

mr. vasquez, my wife and i recently stayed at your resort and were impressed with how well the grounds were kept up and how friendly some of the staff was. what we weren't impressed with was when we checked in our room we booked was not availible. they put us in a room( your cheapest for the price of the room i initially booked) for the night. we got the room we would be staying in at 3:00 the next afernoon( so we were pretty much homeless for a day) the toilet in our new room leaked our entire stay, we had to keep a towel on the floor so we didn't step in water. we had to flush it 2 or 3 times to get anything to go down. all of which fell on deaf ears.the next day when we came back to our room after we had breakfast we get to the room to find they are tearing down the railing to the upstairs ( right above our door) so we're now walking through construction debri tracking sawdust through our room.( that's what all guest want to do right?) when we asked for a menu of all the resturants, what they offered, what times they opened and closed ( and i know you have them because people we met had them in their rooms) fell on deaf ears. one night we went to dinner over at the italian resturant thinking we were in the right one to order the tomahawk steak and surf and turf, your waiters sat us down took our order (which took forever) my wife's steak was over cooked mine was under cooked so i sent mine back to get it right while i watched my wife eat her dinner. my steak then came after she was finished. i paid $70 us dollars for this wonderful experience.when we went to pay or sign the bill the waiter was not going to take it until i put down a tip! what your waiters failed to mention was the dinner we asked for was upsairs at the santa fe ( it seems the waiters get a commission on what they sell regardless if it is the right place or not ) they could have just said we needed to go upstairs for that menu item! but instead chose to ruin our night! we found out through other people that you have a resturant below the lobby so we went there one morning. they sat us down took our order , gave us half our order and then didn't see them anymore. ( this is in a place with three other couples, your waiters must have been swamped!) two days after being at your wonderful resort i wake up to bug bites all up and down my arm( but nobody knows what they could be from. imagine that).the last night we were there the air conditioning went out the lights started making humming noise ( so that made for an enjoyable last night, which is a good thing because the $ 5,100.00 usd i paid to stay there had probably ran out by then. needless to say i will not be coming back to your fine resort and will be telling everyone i know to not go there either ( and if you notice the " uw" in my email address stands for university of washington.so a lot of people are ging to here about this. alan bruhns. ps. costco will be taking to me next! alan bruhns lead painter harborview medical center phone (206) 744-3655 read more

Wife and I spent a week at the resort. We have been several times and have never had a bad experience. We ate at the new sushi restaurant in Generations and it was excellent. Diego, Christan and Orlando made our trip even better with their great service. Highly recommend the place. read more

Amazing hotel and experience. What really makes this hotel so great is the staff and the amazing food. Our room was great as well. It's really the best food we've had in an all-inclusive. Just a couple of minor caveats: (1) I would have expected better margaritas - their mix is not that great. and (2) the beach is not that great. But the pools make up for it. Also - don't miss the spa. The beachfront massages in particular are excellente! read more

Booked this resort through a travel agency to attend our daughters wedding. We have a few health issues which limits our room selections. I couldn't get answers as to stairs, etc from agent, so called resort. They went "above & beyond the call of duty" to help us out! It's clean...the food great...staff helpful, courteous & very friendly! Thank you all! read more

Our toilet never worked the entire time we were there. Originally it would not flush at all. We called down daily and they "fixed it" daily. The toilet never completely flushed. For being at an all inclusive resort with the amount of money that was payed for the room we should have a working toilet and not have to use the public restrooms or our friends bathrooms. It was never fixed, they never offered a different room or any type of compensation for the issue. Very disappointing. read more