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    El Jefe Cat Lounge

    4.2 (57 reviews)
    Open 10:00 am - 7:00 pm

    El Jefe Cat Lounge Photos

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    Isabella J.

    I hate to downgrade a rating, but our last visit left me really questioning the cleanliness here. As I mentioned in my previous review, reservations are recommended, so we booked ours online. Appointments are for one hour, but I am not sure that they monitor the length of stay. The price has gone up since last year. Now it is $14 a person. And extra to purchase snacks to give the cats. I don't mind paying a fee for entrance. They have rent to pay and of course cats to take care of. There are three floors/areas to engage with the cats. This time time the lofted kitten space did not have kittens. We choose not to have pets at home, but love animals and want to expose our daughter to different animals and environments. So to that end, it's a decent activity that can teach kids how to interact with animals/cats. Unfortunately, as we prepared to leave, we took our daughter to the bathroom to wash her hands, and it was absolutely foul in there. The trash can was overflowing with paper, the toilet was filthy on the exterior and the interior, with an incomplete #2 flush. My husband walked in before I did and was already washing hands, I followed behind. He immediately warned me to hold my breath, which I did. But our poor 2.5 year doesn't know how to do that yet. The front desk attendants response when I let her know there was a problem was that they have issues with that bathroom. A bathroom should be kept tidy and it's the businesses responsibility to make rounds to ensure it is well maintained for customers during business hours. It is also their responsibility to ensure that their bathrooms are functional. So if it's a "problem" bathroom, they should invest in hiring a plumber to fix it and/or replace the toilet. I personally can't overlook the lack of hygiene, so we'll have to cuddle with kitties elsewhere.

    Cute decor!
    Kim L.

    I took the grands this morning on Labor Day to enjoy the kitties - they absolutely loved it! We enjoyed Italian sodas (they also have pre-wrapped muffins and cinnamon rolls) and checked out the 3 floors of cute cats. The third floor is all kittens and they limit that to 4 people so as to not overwhelm the kitties. There are kitties in beds, on shelves, in windows, and scurrying around everywhere! You can purchase treats to feed them for an additional 2.00. There are cat toys everywhere and even cat TV. There's a cute gift shop with cat themed items as well. This was something fun and different to do this morning!

    Merchandise
    Jason M.

    I was going to start this review with a joke, but I'm not feline it right meow :p The cat smell is noticeable coming in, then mew get used to it. It was $12 an hour per person. An hour was paw-lenty fur me. There's three floors of cats here. The 1st floor had adult cats. They were pretty chill, you could go up and pet them or they would come up to you if you had treats (which I recommend purchasing). The 2nd floor had teen cats. They all had bad cattitude, we didn't spend much time here. The third floor had the kittens. They either had the zoomies or were catching some Z's. I definitely recommend checking this place out, it's pawesome!

    Cat
    Rachel C.

    They have made a number of improvements at El Jefe since it opened. Most noticeable is the cafe portion- when it opened, you could get a canned coffee on your way in, now there is a whole separate entrance to the cafe and gift shop where you can get all manner of cat enthusiast swag as well as a good cup of coffee! They host both yoga and bingo, although I've never been to either, but I like the concept. They also have local art work for sale. The cats are of course adorable, but in my experience they are fairly standoffish. I know that animals have their own personalities but I wonder if the concept works for them- since you are paying for an hour (although I've never seen them sweep people out) I wonder if it encourages folks to approach the felines so much that they are done with it. The kittens in the kitten room tend to be more outgoing, but I also saw some unattended kids in there who were being pretty rough with them. I'll assume the best of the adults and guess that they were staying out since there is a limit on how many can be in there. I love following on social media and hearing about adoptions.

    Natalie S.

    This was a great find! It's never too busy and the cats are well cared for. It was an enjoyable time to chat with friends while we got to play with the cats. A friend even ended up adopting one of them! I've been back a few times with different people to share the fun.

    James T.

    My daughter is a big cat lover so we went to El Jefe together. We got her an Italian soda as a treat and some cat treats for the felines next door. As some other reviews noted if you have 35 cats in one building there is going to be a decently strong cat smell. I wonder if they could have the litter boxes in a sectioned off area spreads from the main area it would lessen the scent. We enjoyed walking through the three stories of the building and meeting all the cats. There were a lot of different personalities. The cat treats definitely made my daughter popular. She had a great time and if you're really into cats this would be a good place for you.

    My what big paws you have!
    Alex C.

    I follow them on Instagram and enjoy seeing all the cats and the happy "tails" when they get adopted. Unfortunately when I stopped by, all of the cats and kittens were passed out sleeping. There was absolutely no waking them, so I didn't get the joy of interaction that I hoped for. I don't obviously fault the cat lounge for this, but it was a bit disappointing! I also wish their was a "Get to know me!" Wall that explains who each cat is and their age, likes, dislikes and overall personalities. As for the location, it's nice a central, clean, well kept, and didn't smell of litter boxes. It was a nice place to just walk around in and see the sites.

    Cat
    Jessica R.

    I'm currently in Arizona for work and I'm away from my cats. Of course, I have to go to a cat cafe to get some cat love. I've been to a few and I loved this one in particular. It wasn't too cramped. There are several rooms (including a kitten room). They have a storefront right next to the cafe where you can pay for coffee, cat treats, or cat merch. The set up of the cafe was cute and as clean as it can get with multiple felines running amuck. If you fall in love with any of the cute cats, you can also apply to adopt them

    Cute cat for adoption
    Sofie S.

    I love this place. Cute cats all for adoption and good coffee and cookies. Very welcoming and warm. They have a kitten room and a cat tv.

    My 8yo had a great time playing with the residents of the third-floor kitten room!
    Julie R.

    My 8yo son has been asking to visit the "cat-fe" for ages, so we finally got a chance to go, and I'm so glad we did! We spent a wonderful hour visiting with so many sweet kitties! We went with no reservations at 4:30 on a Monday and the place wasn't busy at all, which was lovely. There were a few people on the first floor working with laptops (and cats in their laps), which seems like a lovely idea-- I will definitely be scheduling an off-site meeting for my coworkers! The cats sorted themselves nicely into "want to be loved on" on the first floor, "prefer to chill by themselves" on the second floor, and "baby kittens" on the third floor. My son and I spent a long time playing with the kittens and a feather wand, while my husband was happy to chill on the second floor, scrolling on his phone with a cat on his lap. The facility was clean and well-maintained, and it's obvious that all of the cats are happy and well cared-for! It was a lovely way to spend an hour drinking hot chocolate and loving on all of the resident kitties while they wait to be adopted. We will definitely be back!

    Main floor, most of the adult cats hang out here
    Sally F.

    Went here for my boyfriend's birthday and we had such an amazing time! Staff is really nice and kitties are great! Lots of cats and definitely worth the cost and for only 2$ you're given a baggie of treats, we ended up using most of our treats on our little favorite fella but there definitely was enough for everyone! I'll sure be coming again soon!! My top 3 places in Tucson! The price is 12/person for an hour but that includes a free drink so it's ENTIRELY worth it! Ps to anyone planning on bringing their kids here, teach them manners! This is essentially a foster home and so many of these kitties just got here. Don't let your kids stomp, scream and especially don't let them jump down the stairs from the kitten room! Thanks!

    Lower level

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    3 months ago

    The cats were good But the smell of unrine was overwhelming Could not stay in there the entire hour.

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    2 years ago

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    9 months ago

    Its a nice cat lounge. Most of the cats didn't like me. Not sure why. The next cat that cuddles in my lap I will rescue!!!!!

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    11 months ago

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    1 year ago

    Very expensive kitties I was very surprised to see how much they're charging I think $250 for a kitten is ridiculous

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    2 years ago

    Cute and cozy atmosphere- the cats here are all adorable! They take really good care of the cats & have fun yoga and bingo as well

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    Page 1 of 2

    Ask the Community - El Jefe Cat Lounge

    Can you stay longer than an hour? Or buy additional food/drinks?

    Yes to both! They have a register at the front of the shop and you can add more time, as needed, or buy more snacks. Enjoy!

    View All 2 Questions

    Review Highlights - El Jefe Cat Lounge

    If you walk into a cat cafe that doesn't smell somewhat like cats, they probably only have a few cats on premises.

    Mentioned in 4 reviews

    Read more highlights

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    Animal Kingdom

    Animal Kingdom

    3.9
    (62 reviews)

    I got my 8 week old labradoodle from Animal Kingdom and I am so happy!! The employee who helped…read moreme-- Cassandra, was the absolute best! I am a first time puppy owner and Cassandra helped me pick out everything I needed before I brought him home. She sent me pictures and videos of him while I prepared my apartment for his arrival. She kept in contact after I brought him home, answering a million and one questions. One month after bringing him home, I have a happy, healthy, well behaved fur baby named Charlie. He is smart and playful, and has slept through the night since the day I got him. Beware giardia in new puppies when brought home from this store. I had to take him to the animal hospital a few days after I got him for diarrhea. My friend who also got her puppy from Animal Kingdom said the same thing happened to her. Overall, I had a great experience at Animal Kingdom! Everyone was super friendly and helpful.

    Since the time I walked in the door my family and I were greeted. We already knew what baby we were…read morelooking for. I had recently lost my soul baby of 14 years so my heart was in pieces. I wanted a baby but was so unsure. Andrew and his staff understood my pain and gave me time to sit with my new baby. They answered all my questions and concerns, even though I was somewhat a mess still at this point they were so understanding of my tears. I can say they made me feel like family. I strongly believe that with a great leadership that Andrew shows, this why his store and staff are all so amazing, just watching the way they interact with not only puppies but there customers as well is a BIG reason why I would recommend this exact store to anyone looking for a soul baby. I have to add while in the store there was a regular in there that was just a young kid, the way they treated him is a big reason of why I would go back, this kid was part of them you would have known no different the respect they showed him and he showed them melted my heart and the story behind him being there touched my soul, I am a mother of a special needs child and it was so great to see the love they all showed for this kid, I could see the love in his heart. Andrew you and all your staff are not just a 10 but a 10+ keep up the Great work. You all encouraged me to love again.

    Pet Supplies Plus

    Pet Supplies Plus

    4.4
    (25 reviews)

    I have gone into here a couple times and always have in stock what I need and the employees are so…read morehelpful! One employee was amazing and provided me with some samples for my very picky puppy!

    I'm really disappointed with my experience at the Pet Supplies Grooming Salon…read more I brought my dog, Chloe, in for her first grooming appointment on Saturday, January 3. As soon as I walked in, their computer system was down and the overall vibe wasn't welcoming. I tried to explain that this was Chloe's first appointment and that I had her rabies certificate, but I felt dismissed. A manager (or someone in charge) took me back to an office, and I had to re-show the rabies paperwork again. They also couldn't give me a clear timeframe for how long the grooming would take, yet Chloe was ready within about two hours--so the uncertainty felt unnecessary and unorganized. When I came back to pick Chloe up, I was told I had to pay before I could take her, which already made me uneasy. Then, during checkout, they triple-charged me for the grooming appointment. I caught it and pointed it out immediately, and they said they needed help because their barcode/computer system "wasn't the best." That's not something a customer should have to worry about. The worst part: after bringing Chloe home, I noticed she had a gash between her nose and another wound in her ear. No one mentioned any injury to me at pickup. The wounds were significant enough that I had to treat them right away to prevent infection. If an injury happens, owners deserve to be told--immediately and clearly. I also contacted Pet Supplies through their customer portal afterward and never heard back, which is why I'm posting this review now. Between the cold attitude, disorganization, billing error, and the fact that my dog left with untreated/unreported injuries, I won't be returning--and I would not recommend bringing your pets here.

    Petco

    Petco

    3.4
    (29 reviews)

    Went with my daughter to look at dog toys and wandered through the store. It was very clean and…read moreappeared to have a good selection of many pet items. They have pets such as ferrets, hamsters, fish and guinea pigs. It was fun to see them. My daughter found the kind of dog toys she wanted to get and I was glad to see they have wild bird food at a reasonable price as I have a bird feeder so got a bag. It was easy to browse with no-one bothering us and we covered the whole store. Though I no longer have house pets, I would shop here if I did.

    I booked a grooming appointment with Gloria over 2 months out at 7am. I arrived to the store…read moreapproximately 10 minutes before 7am the store was dark no one was there. I waited in my car and eventually I noticed 2 employees entering the store. I got out of the car and waited outside to be let in, the manager opened the door and as I went towards the grooming area NO ONE was there except a young gentlemen that came in with the manager, I mentioned that I had an appointment at 7 am with Gloria and he said he just got there and didn't know what was going on so I went to the manager who told me Gloria just called in sick. so exactly what does that mean for me?? I got up at 6am for this AND your standards are if I don't make it in without canceling I am charged!!! the manager who has zero business being one, said he can't help and told me he was letting me out of the store, absolutely ZERO conflict resolution skills never took ownership of the situation and offered NOTHING. I am so angry. I called the corporate number and I will follow up with a letter to the corporate San Diego office (I have a home there as well) if this manager worked for me his services would no longer be needed period. you also don't just stroll into a store 5 minutes before you open!!! I will not be returning to this store or Petco. Unfortunately I have to see their name as I attend the Padres games on a regular basis. this store is definitely NOT where the pets go! I expect a credit of the amount of the grooming appointment I booked which was 120.00.

    Pima Animal Care Center

    Pima Animal Care Center

    2.8
    (151 reviews)

    PACC staff works so hard to take care of the never ending stream of stray and abandoned dogs and…read morecats. I've fostered and adopted may times from PACC. It makes such a difference to give them a shelter break even for a few days.

    West side: cat kennels -it was a horrible troubling experience…read more A lot of "volunteers" sitting around doing nothing while visitors are going around, lifting up blankets for privacy from cat kennels and petting the cats although each kennel has a sign. Petting cats from kennel to kennel. Which spreads illness!! I was not surprised by this behavior as I saw a man doing it, and he informed me that he was a volunteer and he knows what to do. I did not see him wash his hands after the encounter, and then other people saw him doing it and they started petting cats. Not a good example!!! Why aren't the volunteers going around helping spread information and helping. The staff is horrible. No one has incentive doesn't seem to care. The older male volunteer got confrontational and agitated. Maybe because he knew he was breaking the rules under the guise of being a volunteer. Showing poor behavior to other visitors.smh It was so unprofessional, but it's Pima county run. Seems like they need less volunteers clogging up the space and more people doing things. There is no reason it has to be so disorganized. We've been to the cat kennel multiple times over the years and it's always the same. A group of "volunteers" and employees congregated doing nothing. SMH We never decide to adopt there as it's so disorganized and unprofessional. Maybe one or two of the people work there (in blue?) but they are worthless. THE WORST SHELTER I HAVE EVER BEEN TOO. It's the people not necessarily the conditions (for cats) Follow up- went to the southern Tucson, Humane Society and it was a much better experience. Professional and organized. We ran into another woman who had just left Pima as well and said the same thing as I did above.

    El Jefe Cat Lounge - petadoption - Updated July 2026

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