I'm giving it 1 star because I am Not allowed to give it "0"…read moreotherwise I would. I had a very disappointing experience at Build-A-Bear at the Chicago Premium Outlets. The customer service was absolutely horrible. It honestly felt like the employees did not want to be there at all. One employee was more focused on scrolling through her phone than helping customers, while the other--who was assisting us--had a very rude, rushed, and dismissive attitude. This visit was supposed to be special. My son wanted to gift his niece her very first teddy bear for her first birthday, complete with a voice recording. Instead of making it fun or memorable, the process felt rushed and uncomfortable. The employee assisting us (named Genesis) barely spoke to my son at all while filling the bear. When she handed him the teddy to feel how soft it was, he pressed the paw to hear the recording. She abruptly stopped him and said, "We are checking for softness right now, not the voice." That completely took the joy out of the moment. To make matters worse: * My son was not allowed to dress the bear himself, which is a huge part of the Build-A-Bear experience. * At checkout, I was not offered a bag or a box--I had to ask. * When I asked for the box, I was charged $1.05 and told I could only pay with a card because they "didn't have change." * The box should have been offered during the initial transaction instead of being handled so abruptly afterward. * As soon as the transaction was done, the employee went right back to scrolling on her phone. I am paying for an experience--not just a stuffed animal--and this location completely failed to deliver that. It's disappointing to see such poor customer service, especially at a store that's meant to create special memories for children. I also just realized that didn't even give us a birth certificate for the Teddy- I'm so disappointed. I would not recommend this location unless management seriously addresses staff attitude, engagement, and basic customer service expectations.

100% would recommend this spot and Brad!! We had a great…read moretime picking out our bears, stuffing them and choosing outfits for them! Brad made the whole experience so lovely and didn't rush us and even opened the shop a tiny bit early to service us. I will be going back for more outfits and bears again, only because the customer service was 10/10. Dinah and Charlie loved our bears and Brad's kindness!

The wife stepped in here and bought a purse. She and the daughter are both fans of this brand…read more The wife had something in mind and found it here. They do have a big inventory it seems, and wife mentioned the prices here are about 1/2 of retail, and can be even better if you catch a promotion. The young sales associate, who has only been there for 2 months, was friendly, engaging, and helpful. It was nice to make a $100+ purchase, as we used it for the first time to validate 3 hours of free parking. Otherwise, we would have left within the hour given the mall's current ridiculous parking rates.

I walked into the store, and no one greeted me, even though there were only two other customers…read moreinside. There were four employees standing together, talking about the guys they were dating instead of acknowledging customers. They clearly saw me as I walked around the store, but no one offered to help or even said hello. I was planning to purchase a bag, but the lack of customer service made me feel uncomfortable and unwelcome, so I decided not to. Unfortunately, based on this experience, I would not recommend shopping at this location.

This person is slower than molasses in January, he also doesn't return calls. It is next to…read moreimpossible to deal with him. He had an expensive rug from me that he promised to sell at auction, but said auction did not take place. It took me many attempts to retrieve my rug.

When you just sold a high end house and have to trust someone , we had all most given up when we…read moremet Bill Little, amazing person, just as amazing crew ,creative and an eye for detail and VALUATION that blew me away. Tight security for a massive crowd and I was nervous but we hit a home run with Bill, by the way big time estate lawyer was on hit reference list and he gave a glowing review . I told Bill I will be glad to be on his reference list he is trustworthy and meticulous.

Not very friendly sales associates. Cashier literally balled up my clothes few things In the bag…read moreand tossed it at me lol. Must have been a rough day. Never again.

High End Store with 9 to 5 Prices.....Highly recommend this store with champagne taste, but beer…read morebudgets!

Great store ! Has everything I needed for last minute travel out of Ohare . Located in the lower…read morelevel Hilton

From the owner: Our business excels in offering comprehensive solutions for travelers' immediate needs. Our…read moreemergency essentials category is designed for situations like lost or damaged luggage, unplanned overnight stays, and forgotten toiletries. We provide replacement luggage, basic clothing essentials, and personal care items to help travelers quickly alleviate stress. We stand out with our pet-friendly solutions, offering TSA-approved pet carriers and travel kits. Additionally, we provide TSA-approved gun cases for travelers transporting firearms. We also offer professional business attire for unexpected meetings, ensuring travelers can look their best. Our specialty retail section targets the mid-market, balancing high-end luxury and budget goods with travel accessories, electronics, health items, casual wear, souvenirs, books, snacks, and children's products. Conveniently located within the airport, our shop acts as a one-stop solution for travelers, enhancing their experience by reducing stress and providing practical solutions. Our commitment to quality and customer service sets us apart, ensuring travelers feel supported and cared for, making our shop an indispensable part of their journey.

Not a bad Walgreens as Walgreens go, it's well lit and clean. Pretty well organized and the…read morecashiers are efficient. Plenty of parking, and conveniently located. There are two other Walgreens that are in the immediate vicinity, this one is better.

Bring a magnifying glass. The shelves are filled with pastries that are expired. The pharmacy was…read morefast and friendly

Very helpful and thorough. Explained everything they did and answered all my questions.read more

I went into by brake pads and rotor for my car and the customer service rep who help me was Larry…read moreVeach he is very knowledgeable and he help me get a great product and a great price there should be more customer service reps out there just like him he is the best I recommend him to everyone

When I went to PUMA lately, there were quite a few people inside. As usual, the store was spotless,…read morebright, and well-organized. I've been visiting here a few times since I like the variety of products they have. Despite the fact that the personnel appeared to be extremely busy, they were all courteous and helpful. They have fresh arrivals of shoes for that day, and I eagerly purchase the one that piques my attention the most. I enjoy their shoes since they are stylish and practical for everyday wear. My mother got shoes from here, and they were still good to wear even though they had been stocked for like a decade. So, if you're looking for high-quality shoes at a reasonable price, I recommend this store.

From the owner: PUMA is one of the world's leading sports brands, designing, developing, selling and marketing…read morefootwear, apparel and accessories. For 70 years, PUMA has relentlessly pushed sport and culture forward by creating fast products for the world's fastest athletes. PUMA offers performance and sport-inspired lifestyle products in categories such as Football, Running and Training, Basketball, Golf, and Motorsports. It collaborates with renowned designers and brands to bring sport influences into street culture and fashion. The PUMA Group owns the brands PUMA, Cobra Golf and Dobotex. The company distributes its products in more than 120 countries, employs more than 13,000 people worldwide, and is headquartered in Herzogenaurach/Germany.