It was a wonderful experience working with Carla at the Yurman boutique in Oakbrook. My damaged…read morebeautiful bracelet was restored to original condition at no charge as a happy ending to what could have been an expensive and negative vibe from me. Thank you David Yurman Corporate and Carla. Special kudos to her. Barbara

Preface, i recently moved. I've shopped with DY at their valley fair location in San Jose for a…read morecouple years now and bought many, many pieces from them for myself, fiancée and mom. I built up a great relationship with my SA. Amazing treatment every time and I went A LOT. Complimentary beverages, complimentary cleaning of jewelry. Well, unfortunately at Oakbrook service was non-existent. Which is too bad because it's a nice store with good selection. I thought to myself maybe because I'm 26 they figured I couldn't afford their jewelry? Except it really couldn't be that because I walked in wearing $10k+ in DY pieces (necklaces, bracelets) with my fiancée and mom also wearing multiple DY pieces. Not a single person greeted us or approached. I'd notice them looking at me but wouldn't approach besides one of their pregnant associates bless her heart, but she was already helping someone at the time. Eventually my fiancée and I approached someone and my fiancée asked about one of their bracelets but the person turned and walked away to the other side of the store for no reason. Anyways, spent about 10-15 min in there and never felt more uncomfortable to be in a DY store. 3-4 SAs avoiding us and doing nothing. I don't wanna be extra, but I'd figure at least wearing that much jewelry from them I could get a hello. If they pulled up my account, they'd probably had a slightly different tune. Not sure what I'll do now, as I went in there with the plan to get something but I won't be buying from there after that.

I just needed a watch battery replacement and they made me feel as if I was buying a diamond ring!…read moreSo personable, friendly and inviting. Beautiful environment and experience. I will definitely visit again to review items they have. Thank you for the hospitality!!

I can't say enough good things about our experience working with Sydel & Sydel Jewelry. My (now)…read morehusband started working with them on purchasing my engagement ring in 2021 and the team was super helpful with the process as he had no idea what he was doing at first lol. We worked with Jennifer Hamburg for the design and purchase of both my engagement ring as well as both of our wedding bands. The rings are beautiful, and Jennifer actually went out of her way to drop off my ring after being sized so I didn't have to travel downtown (we live in Logan Square). We really appreciated Jennifer and the rest of the team at Sydel & Sydel going above and beyond for us. If you're in the market for any piece of jewelry, you won't be disappointed with the service and quality products at Sydel & Sydel. This is a family business, and you truly feel like you're being treated like family working with this group. Thank you again!

Great shop! I…read moredropped by this morning for some help with my watch bracelet. The fixed a loose pin and took a half link out to size it better. While waiting I got to look through their great selection of watches and received a great history lesson on some brands that I was unfamiliar with. I would shop here over a boutique store any day, certainly if you're looking for something on the dressier side or just a unique piece. If my watch ever needs major service or if I'm in the market for a new watch or strap, I know I'll come straight to Father Time.

Instead of waiting eleven months before they could begin working on my clock, I kept searching for…read morea local alternative and found a high-quality expert who cost 1/3 less, started the work immediately, and didn't make me feel embarrassed about the deferred maintenance. Most places ignored my repair inquiries which was discouraging, but in the long run it paid to shop around.

3.5/5 stars. I'd…read morebeen eyeing the "Return to Tiffany" heart tag toggle bracelet for a few months when I visited Chicago. Since I was near a store, I decided to go inside and try the bracelet on/have it sized before purchasing online. When I entered the store, I was greeted and paired with Patricia. She was pleasant, and allowed me to try on the various sizes to determine which would best suit me. I ended up getting a small, however, I think a "smedium" should be made because it's a little tight. I'm overall pleased with my experience. My only gripe is that my bracelet was easily scratched and appears a bit lackluster after only a few months. I need to get it cleaned to see if that will help. In regard to value, I bought this bracelet in January 2026 and it is currently July 2026; the price has increased by $150 to date. That's a bit wild to me, however I'm glad I purchased it when I did.

I bought a Tiffany bracelet less than 2 weeks ago. I have only worn the bracelet on 3 occasions…read more The third time I wore it -I lost it. I retraced my steps and found it an empty room that only had been occupied by me. Upon looking closely at it I realized the clasp was bent. So, I now understood how it fell off my wrist. I have no idea how the clasp broke- I was not doing anything that would have caused that to happen. I drove over an hour to the Woodmere, Ohio location (where the bracelet was purchased less than 2 weeks ago). The sales lady was rude and abrupt. I was anticipating that they would take it back and apologize for their low quality product (since it was well within the 30 day return window) and issue a replacement. Instead they informed me this was my fault that it must have got caught on something and I would have to pay for a repair. They also said I would have to pay extra for shipping. So, I paid $108.00 to have a clasp repaired on a bracelet I had worn 3 times. I expressed that this was not satisfactory and not how I expected to be treated from a luxury brand. When I got home- I called corporate and went through everything. I got very similar responses. He said he could send an email but the repair shop would determine if the bracelet was faulty or if it was from customer wear and tear. He said that is the best he could do. I let him know I was not happy with this response and in the middle of talking the customer service agent hung up the phone on me. I now have almost $1,000 invested in this bracelet. The customer service was horrible in store and at corporate office. I will never buy a Tiffany product again!

Annette made everything super easy. Shipped gift wrap. Awesome service. Arrived the next day as…read morepromised.

I bought an item from Cartier in Boston and needed to see if I can get an adjustment in the Cartier…read moreChicago. There were other customers waiting and was told to hang out. The wait was not too long before Ashley reached out and helped me. They offered refreshments was nice wile we were helped. Ashley was very helpful and polite. We decided to wait on the adjustment and gave us great advice. Will definitely come back to this Chicago store for future sales.

Very good service, put some vvs diamonds on my Rolex and it came out stunning. everyone was…read morefriendly.

I was extremely impressed by the service Mike gave me for my Son's watch band today . He was fast ,…read morefriendly , and the price was great ! Thank you Mike and your staff ! I was amazed at how many Watch Specialists they had working all at once ! When I arrived there was a man picking up and 3 men waiting for their repairs to be completed ! There was a guy who drove an hour and a half just for his repairs !

The best. They fix things quickly and efficiently. The owner is a really nice guy. I brought a…read morewatch there and he was able to help me with it. My fiancé brings all her jewelry there and it always gets fixed perfectly.

At the recommendation of a friend, my friend and I came in this afternoon to buy a battery for a…read morewatch and have it installed. Then, we both decided to purchase sterling silver chains. Both chains were very reasonably priced. The owners were very patient, knowledgeable, and polite. My friend and I will definitely be back, as it was a pleasure to do business with kind, polite professionals, here at Jessica's Jewelry Center.

I brought some silver jewelry over to clean and it came back beautiful. I'm going to get batteries,…read morerepairs and bring gold in too. Nice people.