We love love love this place!!! Only reason it doesn't have a 5 star is it's because we were trying to order something and the lady kept telling me no I needed a bigger plate. I appreciate the suggestion but if I order a small please just give me a small. read more

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We placed a catering order for approximately 40 people several days in advance for my sister's wedding, with a scheduled pickup time of 3:00 PM. Because we didn't have access to the venue until shortly beforehand, timing was critical. When I arrived at 3:00 PM, the manager told me the order would be ready by 3:30. I wasn't able to leave with the food until 3:53 PM, making me late to my own sister's wedding. The explanation was simply that they were busy. While they said they had attempted to call us, a catering order placed several days in advance should have been planned for and ready at the promised time. The pickup process was also surprisingly confusing. Even though we had already paid for everything several days earlier, I was told to pick up the food on one side of the restaurant and then go to a completely different counter for the juices. The employees appeared unsure how the order was supposed to be handled and had to ask each other what to do. To make matters worse, while already running late, I still had to wait in another long line just to receive the juices that had already been ordered and paid for. Unfortunately, this wasn't an isolated experience. This was my third visit, and each time I've found the service to be disorganized and the staff to be dismissive, often acting as though customers are inconveniencing them rather than trying to help. The reason this isn't a one-star review is because the food is genuinely good. If the service and organization matched the quality of the food, this would be an easy recommendation. For me, though, this was the last visit. I'll gladly drive a few extra minutes to Soriano Brothers, where the food is just as good, catering orders have always been ready on time, and the staff has consistently been friendly and welcoming. read more

This is a new location We wanted to compare to other fast food grab N go foods near by . This place was very well set up, with long food cafeteria style hot food cases. The Food looked fresh and delicious great variety, the food we got was hot fresh and delicious great. Nice new clean cases good service and reasonable prices big portions, and plenty of of service people at the counter's The chicharrones were great . My wife liked the nice salad case set up fresh packed and delicious with avocado cut up ..We will be back for sure .. read more

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I regretfully stopped by this location just yesterday to pick up a bag of chicharrones. As usual for most Palacios's, the ordering system is a little chaotic but that's part of the charm I guess. No big deal. Service was efficient and they checked me out quickly and I was on my way. When I got to the car and opened the bag I found that my chicharrones were room temperature at best. They were actually cool to the touch. They were sitting in what seem to be a hot counter as it should inside the store but these were not hot at all. I took a bite and confirmed that these were not at a safe temperature to eat. I never return food but regardless I walked back in and spoke to the manager and showed her the cold food I received. She was kind enough to offer me a replacement, and promptly chopped up another one and added me a bag. Unfortunately this one was just as cold as the other one. Needless to say I will not return to this place as unsafe food temperature is something I don't mess with. It serves me right for cheating on Soriano's down the street who never misses. Lesson learned I will be faithful from now on read more

I stopped by Jugo de Palacios in Cutler Bay hoping to grab something to eat, but the whole ordering process felt like a complete free-for-all. There was no clear system, no line, and no organization. After standing there for about 10 minutes, I was skipped over multiple times by people who walked in after me, and none of the staff seemed to notice or care. I tried to be patient, but eventually I just walked out empty-handed. Really disappointing experience. I hope they improve their ordering process, because right now it's way too chaotic to even get food. I WILL NOT BE GOING BACK read more

Total choas people yelling, different prices for the same food, different lines to get what you want limited parking space. Go to president supermarket in 115 Av and qualgoo drive lower price and more food read more

When you open a restaurant on a main road where there is a high ethnic concentration and want there business you should be able to accommodate them either by have some staff that know the language or a menu with translation. I love Nicaraguan and Cuban foods. But I get so frustrated when I have to pull out my phone to translate everything and no one speaks my language. I went here for Oxtails "Rabo encendido" I saw it plain as day displayed in the case. I asked for a dinner plate. the server did not understand me even when I was pointing at it. They got someone who spoke a little English. I asked her can I have a Oxtail dinner plate. This racist B said they was out. I just shook my head and left. I hope the food inspectors shut this place down. read more

I order lunch there today regret! the rice with con gris was the worst thing i ever tasted no salt and it tasted like hoja de laurel too too much. sorry will never Oder from there again. and the ropa vieja no source. dry. bad.... read more

That's the worst Palacios de los Jugos. I ordered congris with no salt or flavor. The fish is also tasteless. I have a fried rice with shrimps. No flavor, to make things worst I ordered and enchilada de camarones with no real sauce, salt or flavor. I would never plan to go back there. read more

I am very thankful to Ernesto and his staff for taking the time while being very busy and helping other customers in trying to come up with a Peruvian LOMO SALTADO dish for a catering event. I had very low expectation that anybody will even take the time for me since they don't make this dish. He told me to come back in an hour and offered to make me his own version of it!! I was in shocked that people like him still existed!! It was the sincere care and time that he took to do this for me that shocked me!. Although his dish did not taste like the complex flavors of a LOMO SALTADO, it was delicious!! I had to force him to accept payment for it. I added some sides and fed my 2 teenagers. This place is immaculate, clean, the staff are ALL very friendly and are ALL willing to help with whatever needs you might have. I will be a forever customer. read more