It's not everyday I order chips and guacamole, but I can tell a produce sticker when I see it. Luckily, i caught it before my next scoop. I guess, on the positive side, maybe this is a sign the avocados are actually fresh. I get it. It's a fast food restaurant and things get missed, but if I don't say something who's gonna fix it? Food was good and killed the hunger fix we needed. Our order taker, Valerie was sweet, friendly, and read back our order to ensure she had it correct. She rang a bell as a way of letting everyone know that she got us to order a larger bag of chips and all she got was crickets from her co-workers. Where's the love? Where's the kudos? We acknowledged her and told her she was doing a good job. What can you say about the ambiance? It's El Pollo Loco. Don't they all look the same inside? Although there were not a lot of people inside, it was clean. read more

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Ah, fast food - it's like playing culinary Russian roulette: sometimes you hit the jackpot, other times your left with a sad, soggy disappointment. This time around El Pollo loco did good! I decided to venture into uncharted territory and try the chicken tortilla soup. It wasn't bad -- I'd give it a solid 7/10. The issue? It was more of a vegetable soup with a few token chucks of chicken floating around in it. Chicken was trying to be incognito I guess lol. It could've used more chicken! And also a little rice to thicken it up some and make it more of a meal and less of a vegetable festival. I also had to add some salt to it to bring out the flavors, but after a little seasoning love, the flavors popped out and it was good. I also got some of the chicken avocado tacos. A crunchy chicken taco. And a 3 piece meal. (Breast and wing) Everything else was pretty much perfection. We ordered online for pickup and everything went off without a hitch. Wednesday afternoon rush, place was busy but the staff was friendly and efficient. Plus it was spotless -- so no complaints there. Smooth pickup and happy vibes! read more

Good food I love the Mac and cheese and the 8 pc combo of leg and thigh is the best recommend it but I know people don't get the best but I have been lucky thanks read more

Very impressed with their double chicken salad Dressing was good Salsa was ok Guac was ok Prices are kinda high Service was good I recommend them read more

El Pollo Loco - Double chicken salad - Mexican Near Me - Bakersfield, California

Delicious, fresh, fire grilled chicken that goes well with any of their salads. My favorite double chicken tostada salad is unbeatable in town! Always delicious, on fresh shell, and prepared with fresh ingredients. I feel the crisp of the lettuce with every bite. The avocado dressing is amazing! Must get extra dressing! Drive through is pretty fast and efficient. The monthly coupon mailers make El Pollo Loco totally affordable and worth the money. read more

I got the Mexican Cobb Fresca salad and it was disappointing for a $14 salad. They put the tiniest sprinkle of cheese (see photo) but in the picture it has a big pile of cheese! False advertising. I won't be going to pollo loco anymore. I can get salads way better than this for the same price. read more

El Pollo Loco - Mexican Cobb Fresca salad- must have been running low on cheese, disappointing. - Mexican Near Me - Bakersfield, California

Hair in my food and overall did not taste that good and I think I got food poisoning cause I keep throwing and this all started after I ate it so 2 star would not recommend read more

Terrible! I ordered a chicken tostada and they forgot to add the chicken. Please make sure to double check your orders before you leave the store . read more

El Pollo Loco - Mexican Near Me - Bakersfield, California

Tried the new double chicken nachos and i give them 5 stars! The chips were crispy and they have Great flavor! The chicken was delish and they even grilled a Serrano chili, not spicy at all! Love a good nacho! read more

El Pollo Loco - Double Chicken Nachos - Mexican Near Me - Bakersfield, California

Awful. Missed an easy layup of an order. My order was simple. Chips w/a large guacamole & a small side of rice. They gave me beans & a small guacamole. I wouldn't mind if it was for me. But it was for someone else. I won't be returning. Best of luck that your experience is better. read more

Thought some shrimp tacos sounded good and was nearby so I drove through. Shrimp tacos ended up being a cold, soggy, mess thrown into foil. Foil must have been to hold the lump of it all together, because it sure as heck didn't preserve any heat. They made me sick. I threw the rest away. One star for friendly service at the window and another star for the chicken not being terrible. I will not be back. read more

Customer service is not existent here. I walked out because on one would take my order.

Ordered on the app and it was super easy! Food was estimated to be ready in 10 mins and we made it to the drive thru and the order was ready on time. All items were included and food was fresh. I ordered sides of salsas and received exactly what I asked for. Thanks for the quick and tasty meal, will definitely be back especially for the free pollo bowl reward I just received for this purchase on the app! :) read more

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Chicken seemed old , bones were broken and discolored black , like some sort of disease in the bone. Flower tortillas were soggy and sticky. This has been bad before but I thought I would give a second chance read more

Extremely friendly service. Parking lot is a little funny with tons of circling around. Food is always exceptional. read more

El Pollo Loco - Mexican Near Me - Bakersfield, California

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Made an online order today, chicken was old and super salty!!! I was very disappointed couldn't feed that to my family.

Super disappointed. Tried the wings and I was not happy with them at all this was one of the many other pieces that were pink and just not cooked well at all. You guys have failed me tonight and I really enjoy the food here but this already happened one to many times with past food I've ordered and I just let it go thinking next time will be better but I'm just so not happy. Might not ever come back to this location. read more

El Pollo Loco - Mexican Near Me - Bakersfield, California

Pollo loco is just like any other franchise. A hit or miss. This location was what is expected. Chicken was good, my order was made fast, good prices, great location and excellent customer service. read more

Worst customer service. I always go to this location hoping to get better customer service. I went by this weekend to the el pollo loco on mtvernon and I had the worst interaction with an employee she was rude and disrespectful. And her hair was lose and not put up correctly when I asked the young lady if she may put up her hair she ignored me and walked away. She had Blonde hair with a clipped in her hair and a nose piercing i didn't quite catch her name but this isn't the first time this happened. read more

I love this place because they serve freshly grilled chicken all the time and the flavor is always good. Never had a bad meal here. The place is always clean and staff are always pleasant. Since this is a few minutes from where I work, it is one of the lunch places that I go to. One more thing that I love here is their low calorie meal options. The calories are actually written in their menu so you are aware of what you are ordering. Lastly, the price for their meals is very affordable. If you are planning to visit this place, it is in the East side of town and is located on Mt. Vernon in the same shopping center as Panda Express. This place gets really crowded during lunch hour so expect heavy traffic during that time. read more

El Pollo Loco - Double Chicken Salad - Mexican Near Me - Bakersfield, California

I ordered a pollo bowl with no beans... thanks a lot. I'll have lots of fun picking each one out individually read more

El Pollo Loco - Original pollo bowl - Mexican Near Me - Bakersfield, California

El Pollo Loco is known for its flame grilled chicken marinated with a light citrusy flavored sauce. This particular El Pollo Loco location also sells Foster Freeze products, so you can get soft serve ice cream, with or without a chocolate dipped shell, and sundaes. They have a self serve salsa bar with four different salsas, jalapenos, diced onions, cilantro, and lemon wedges. On this visit, I decided to try one of their new tostada salads - the avocado bacon flavor. There were several slices of fresh avocado on top and plenty of crispy crunchy bacon as well as fame grilled chicken, crisp lettuce, and beans. I ditched the deep fried flour tortilla shell (I have better places to use those calories - like dessert) and covered it liberally with the pico de gallo and avocado salsa. I didn't use the creamy cilantro salad dressing that came with it; I didn't feel like it needed anything else. I really liked it. My mom ordered her favorite, the pollo bowl with extra rice instead of the beans. One thing that I've always wondered: they carry both Minute Maid lemonade and Minute Made light lemonade. Have you ever read the information on the soda fountain? The regular lemonade contains 0% juice, yet the light lemonade contains 3% juice. WTH? My advice? Get the light lemonade and squeeze lemon wedges from the salsa bar into it. Mmmmm... and you can refill your drink as many times as you like! I ordered a vanilla soft serve cone dipped in chocolate for dessert. In the picture on the menu is looks like the chocolate dip is pretty thick. In reality, though, the dip was very thin, almost transparent and there were little holes in the coating that the ice cream kept melting through. Don't be so stingy with the chocolate coating, people! I'm still a fan, though. If you're looking for a healthier fast food option on the Eastside, this beats the run of the mill burger joints by a mile! read more

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Wtf ‼ el Pollo loco change the size of the container for their gauc & chips but same price $4.82 no sign posted anywhere that it's now a smaller size of gauc will no longer be purchasing gauc from them ever again ‼‼‼‼‼ read more

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My daughter and I came to get a meal and when we got the macaroni and cheese it was really greasy so my daughter asked, "If they can change it?" The lady handling the food laughed at my daughter and didn't do anything. My daughter told me so I took her plate. Normally the macaroni is not as greasy. I asked if they could change it because the macaroni doesn't look good. She asked what I wanted to change it too. The older lady handling the plates of food was not only rude to me, but to my daughter. It took someone else coming up and switching the item. That is horrible! People like that should not be working in customer service and treat any customer that way no matter what age they are. I paid for my daughter's food, she would have just switched It for her instead of having me come up there upset. read more

Boo!!! This lady at the drive thru at 8:00 pm just right now is losing her mind. First I ordered double tostada salad and a mixed chicken and told me they don't have it anymore. At the window charged me for a full price chicken when I know it's lesser price with tortilla, she didn't give me my tostada chicken and when finally asked about it she seems confused and unapologetic and big time rude!!! And she finally gave me my salad with no dressing!!! Stupid!!! read more

This location gets 4 stars. The food is the same as ever other location , which I love and it's a healthier option than going to a burger place or to KFC when you're out and about and don't have time to cook. the service here is usually good. sometimes in drive through we get a kid that messes up our order or neglects to give us salsa....but everyone else is on point. I usually try to go inside to avoid that situation. Also I would have to say this is the cleanest location as well. read more

I love the food it's always good as I go here frequently. I just picked up an order today but the only thing that gets me is almost every time they forget either the tortilla strips or cilantro cheese for the "tortilla" soup. Sometimes it's missing condiments as well. Can you please QC the orders and make sure people get all items. read more

I didn't even get the chance to open it and my son notice a bug inside it's a cockroach read more

El Pollo Loco - Haven't even opened this salad and my son mentions there's a bug in the salad it's a cockroach - Mexican Near Me - Bakersfield, California

Probably the worst service I have ever received from drive thru service. I asked 3 times for mac and cheese and the girl taking my order was just laughing the entire time asking me the same questions over and over while laughing. Wheres the manager? I can get you someone that will hustle and work and not waste time and money. read more

What makes this location different from the other branches in Bakersfield? There is also a Fosters Freeze here. I have never ordered any thing from the Fosters Freeze menu though. El Pollo Loco can usually be counted on to provide a good meal. Lately though, their chicken has not tasted as good. I've noticed that in this location and the branches on Coffee Rd. and Stockdale Hwy respectively. Still, for the price....the food is still okay. If you use one of their coupons which can be found in the mail, then there is more money to be saved. I'll continue to frequent this branch from time to time, but I would not go out of my way to find it. read more

- My two siblings and I got food poisoning almost immediately after eating the pollo bowl. It's my favorite thing to order, but first / last time ordering from this location. Tasted great, service was fast & friendly ... read more

Let me start off by saying this was my very first visit to a El Pollo Loco and more than likely my last. First: I ordered my food on the mobile app because of the promotion advertised "make your first purchase with the mobile app and receive free bowl on next visit." There is supposed to be a bar code on the receipt you can scan to earn your rewards and points. My receipt did not have this so I didn't receive my "free bowl" reward nor was I able to take the survey online for the $1 off next $5 purchase. Second: When I ordered my meal on the app, I added 4 sides of salsa. The woman who handed me my food said oh we didn't put the salsa in there and instructed me that I could do that on my own at the salsa bar. It was not busy at all in the store and I ordered in on the app because of the convenience, considering I only have a 30 minute lunch! Third: My avocado still had the peel on it. I know mistakes happen but it was on the top and very obvious! I hate to leave sour reviews but this store deserves it! I hope you can resolve the issues so future customers don't have to waste time or money. Consider hiring quality not quantity! read more

Twice in a row they forgot items in my order and it was extremely frustrating. I wouldn't say I don't recommend it but maybe better costumer service, efficiency and consistency. read more

Only gave it one star because I had to. If I had a option they wouldn't get any. To start off DON'T EVER GO TO THIS EL POLLO LOCO CHOOSE ANOTHER PLACE TO EAT!!! I ordered a double chicken nacho & they gave us like 4 pieces of chicken & didn't even add cheese. My sister literally had to eat beans & chips ‍. If I wanted that we could have ate at home. I also ordered a classic tostada salad & these mfs skimped me. Literally got the serving size of a 3 year old! It's supposed to come with rice & beans in it, which they did not give me.The workers made our order in less then 3 minutes too so I'm actually not surprised it was made shitty. My dad also ordered a $9 burrito that had little to no chicken in it. I basically just got scammed. Waste of money. read more

Average food, average price. Exceptionally crowded today (sunday, 1:30 pm). Loud. Trash and food debris throughout the dining area. We all know El Pollo can always be a decent go-to joint but maybe this one should be considered for the drive-thru only. read more

If I could give this place 0 Stars I would. My wife and I ordered on the app weighted the 20 minutes to pick up our food. Once inside we were told we had already picked up the food. They reluctantly filled our order. But we were made to feel like we were crooks or thieves. Manager didn't want to deal with us either. read more

Love the chicken. Great friendly service. Discounts for school employees on Tuesdays and Thursdays. Yummy sides. Fast and convenient.

Well, I convinced my girlfriend to eat here, and she reluctantly agreed when I told her it was good. So...the food came and she got a sloppy mess with a leg with half of the meat missing, and torn carelessly from the rest of the chicken, and a thigh with barely any meat on it. Four goddamn bites of meat and that is all. Literally had no meat on it and I am going out for food again. POLLO LOCO OFFICIAL SUCKS AND I HATE IT . read more

We ordered a large meal online for pu the next day. When we arrived with our order number they didnt have it ready and couldnt find the order. We waited 30 minutes for them to piece together our meal it cost 75 dollars and our orrder was mising the coleslaw and the rice. This was for a Birthday meal! I wont be going there again! What a rip off! read more

Through the drive thru Employee took order fine Asked if we wanted a drink I said yes a large coke And got asked Would you like any salsas? I said yes 7 guacamole salsa Got 2 of them When clearly it was on the receipt And didn't get a drink After 5 minutes of waiting in the car honking Finally someone came to the window And said "I didn't charge you for a drink" When he clearly had just asked If I wanted one Very bad experience DO NOT VISIT THIS LOCATION!!! read more