Fantastic service and great food! We've been coming here for years and they never skip a beat. This evening we came in when it was busy (several cars in line but we came in) and they completed our order quickly. The gentleman advised me that they ran out of Mac n Cheese but he still let me keep what was left of it and gave me another side! For those worried about the price keep an eye out for the coupons that come in the mail and sign up for their rewards program. read more

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People here are super nice and the food is always really great sometimes They screw the order up a little bit but they still are No matter what you end up getting. Chips are always good. read more

El Pollo Loco - Chips! - Fast Food Near Me - Escondido, California

I had a simple order of classic chicken tostada. I asked for no sour cream. Well not only did I get sour cream I also got hair in my food. First and last visit there. read more

El Pollo Loco - Fast Food Near Me - Escondido, California

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I bring my kiddos here for the kids meal. They're always happy with their food. Dulce is always kind and helpful. I've been on the lookout for coupons for the kids meals. Hopefully soon you guys can offer that at this location :) thank you Also, the dining room is always clean :) read more

Positive: food quality is good. Drive thru was fast. Negative: drive thru was so fast they forgot my drink. I didnt notice until I got home. read more

I had a great experience at El Pollo Loco! The food was fresh, and the manager (Dulce) was very kind, professional, and welcoming. Excellent customer service. Thank you! read more

had a shrimp salad totstada n it was not so great but they did take cate of my issue and i had the best shrimp tostada salad ever! i love their chicken usually but decided to venture :) thumps up read more

El Pollo Loco - Fast Food Near Me - Escondido, California

I came in through drive through and the worker taking my order (I believe her name is Alma or something with an A) was the absolute worst! Horrible customer service!! I was asking if I was able to upgrade my two sides to a large, the worker responded with "no you can't, it doesn't come like that. If you want large sides then you need to order a family meal" in the most rudest way possible. I understand that I was unable to upgrade but she could have explained it in a nicer way. As in pulled up to the window she just asked for my way of payment with no greeting and or eye contact! I know that I will definitely avoid visiting this location at all cost and drive a little farther to the other Pollo Loco in Escondido read more

I had an issue with my card today which had money on it. I was stressed and a little rude and the manager was kind and helpful. The crew was working hard, especially the manager. I love the food here always and the kindness is something i really needed today! Thanks you to the gm and crew, iml be back. read more

went to the drive-through to order food at 9:30 and nobody was answering the drive-through so I drive around and through the drive-through to see a woman in uniform on her phone. I asked her if they closed early she said no go back around through the drive-through I went back around through the drive-through and they said that they can only give me thighs for chicken because they shut their kitchen down early. I don't see why you would keep your restaurant open if you can't give your customers chicken. You're a chicken restaurant. . These workers seem to be too lazy to want to do their job to not even be able to answer a drive-through order the first time around. Very disappointing. read more

I always enjoy going to this Pollo Loco location. It's very clean, the food is always fresh and tastes very good!!! The staff is always attentive and friendly. I highly recommend for you to go to this location!!! read more

I was just at the drive thru today Sunday October 12th at 8:25pm and was getting help by a very nice gentleman with glasses and this lady took over and she was very rude and had bad attitude for no reason. A person like her should not be allowed to work in customer service especially in the drive thru. For this reason I will not be back to this location. read more

Downgrade 2022. Perhaps a reflection more against the corporation (a private equity company) than this individual location. When El Pollo Loco decided to kill their salsa bar they lost a key factor when deciding where to eat for dinner. I used to be able to get as much salsa and a variety of choices without shame. Now I'm lucky to get two thimble size containers of salsa every time I go up to the counter. Just not worth it for dining in anymore. They claim it's for the customer's safety but that doesn't hold true. Keeping the salsa bar full and clean is a lot of work, I get that. However if you can't serve fresh salsa every day because of lack of employees just say that, don't lie and say it's because of our safety.. Summation - No longer an option for dine-in. When you factor in the negative reviews on missing items from the drive-thru I'm struggling to find a reason to come back.. - The inside of the restaurant was immaculately clean. Nice lighting and decor. - Need a token to use the bathroom. read more

El Pollo Loco - Looks like my burrito gave birth :( - Fast Food Near Me - Escondido, California

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I went and got a chicken mango burrito and it was super delicious I was very satisfied and Will be returning again in the near future for another one! read more

It's the noisiest restaurant I've ever been to. The cook, who is located just on the other side of the counter, slams his knife constantly while cutting the chicken. It's deafening and ear piercing. And it's non stop for the entire time you are eating there. This has happened several times in a row. Unfortunately, even though it's very close to our home, we will be going to another Pollo Loco further away. I will include a video to show just how loud and annoying it is read more

Terrible service, burritos at this location not made as the menu states, I just ordered a chicken chipotle and it was only rice with beans and chipotle sauce. I opened it up and it had two tiny pieces of chicken inside. Never stopping at this pollo loco again. So disappointing. read more

Very unhelpful staff when you try to figure out how to redeem a special that you got on your phone. If you order wrong, too bad, they won't adjust the bill even though you catch it right there! They are also very cheap in how they make their items, as compared to other locations. Consistently less chicken on the chicken tostada, less avo too. I'm done with this location! We go to EPL's all over the state and this one is by far the worst, time after time. Adios El Norte Pkwy store! read more

Was really looking forward to a shredded beef & avocado quesadilla. Costs almost $10.00 & the picture showed lots of melting cheese & avocados, but, noooo. Instead had two little slivers of avocado and a few small pieces of grated cheese. What a joke. When we spend that kind of money should be made right. Once again, management isn't training properly. read more

El Pollo Loco - This is all the beans after drinking off the juice. Manager only offered us 25% off. What a joke. - Fast Food Near Me - Escondido, California

So I've never been to El Pollo loco before decided to go through the drive-thru for lunch ordered the garlic wings but they said they didn't carry them anymore. So I decided to go ahead with the classic 4-Piece meal with flour tortillas rice and beans sound like a good choice got back to my office to eat and to my amazement I've never seen such thin or sad chicken in my life. not only did it look like the skin was ripped off the breast it was paper thin so was the thigh meat and usually when you get a half a chicken to get half a chicken with a full breast and thigh meat leg wing I've cooked chicken most my life rotisserie style baked grilled never have I seen some chicken as Petty as this. I tried to call the restaurant however the line was busy I'll try again tomorrow but based on this experience I don't think I'll ever bother with another Pollo loco again this is sad and my photos are attached I did not pick at the food or take a bite yet that is how I open the box. read more

El Pollo Loco - What a joke not picked at straight out the box like this to that is suppose to be a thigh? - Fast Food Near Me - Escondido, California

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It was 945pm when I came to order at this location I wanted to get two piece chicken and they told me they were out, mind you they close at 1030. Carmen was very rude and not helpful at all. She thought she was manager because because that's what she claimed, when she was no near manager skilled. Who is training these employees. I see bad review left and right from employees who think they are above management skills and they are not. I asked for corporate number and they gave me their phone number. I told her I was going to write a review and she didn't care she said, " go right I ahead". Sad to say they think they can fool any one. These people are a joke and need better training it's not like I'm getting a coupon out of it or using one!!! If I could have a 0 star I would give it a negative read more

The food is good- but my burrito was a little bigger than a credit card. I paid $4.95 for it. There was hardly any creamy dressing on my salad. I will NEVER come back. Another fast food place down the drain. read more

El Pollo Loco - Look at this sad sorry mini burrito. I paid $4.95 for this with beans ONLY. - Fast Food Near Me - Escondido, California

the cashier is rude, she is not friendly. I was picking up my order at 8:15pm and I ask if we could have 2 of each sauce the green and red. And she said that she can only give us 1 of each. well she is one stingy young lady too. read more

Good great as always. Manger was really concerned with our satisfaction. The crew was really energetic and happy. Thank You

I need a last-minute meal for 20 on Labor Day, and they really came through. Dulce took my order at 9:30 am and everything was packaged and ready to be picked up promptly at 11:00. Not only was she friendly and helpful, she even helped load into my car. Food was great and everyone chowed down. I couldn't have asked for better service. Definitely a go-to for catering. read more

The absolute worst food we've ever had from this location. The chicken was so dried out it was like jerky. The salad was warm and wilted and they forgot the dressing. The tortillas and rice were ice cold. They also forgot the chips and salsa. Lastly the churros were greasy and cold. With delivery and fees our inedible dinner for two was over fifty dollars and went right in the trash! Never ever eating there again. read more

The chicken and rice burrito should be called a rice burrito because there was almost no chicken in it.

It's my favorite place for lunch since it's so conveniently close to my job and I never been disappointed great fast service and my food is always delicious their chicken taco salad its the best. read more

El Pollo Loco - Chicken taco salad - Fast Food Near Me - Escondido, California

This has become our new go-to post lunch, after school, pre dinner, mostly healthy, mini meal place! When we stick to what we usually order, we enjoy our food! The usual for us is the BRC burrito meal from the kid's menu with a Mac n' cheese side and a 2 piece meal with beans, rice or coleslaw and corn tortillas. It's just right! We got creative today decided to try the taquito salad because it looked so yummy in the picture. We knew the salad would not look exactly like the advertised image but...oh well. When we got home what we found was one salad was missing the taquitos, both had very little salsa, and tiny bit of dark guacamole. The cubed chicken was pretty good, though! (Called and they will get us the missing taquitos when we stop by!) My note on Fast food salads: After years of being wary of the idea of eating a 'pre-made' salad from a fast food place, I have been pleasantly surprised by the ones I have tried lately from various establishments but, these did not make the cut! We will definitely still continue to order from this location. The chicken is delicious, the staff is friendly, and my kiddo loves the BRC burrito! Additionally, if you are in a hurry, they're always very quick! I feel if you're going to eat fast food or need to get some good, quick calories into your kiddos, El Pollo Loco might be a healthier choice than other fast food places. read more

El Pollo Loco - El Pollo Loco Taquito Salad Menu ad photo - Fast Food Near Me - Escondido, California

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First and foremost thank you to management Dulce on making the atmosphere so delightful and comforting especially with their song selections (oldies songs) totally amazing. A big shout out to Angie the cook. She knows how to perfectly cook the chicken to the right temperature. She is also a Rock Star for kicking ass on the kitchen and her crew as well. I gave it a 5 Star rating for their great Costumer Service, Amazing food and the cleaning inside their restaurant. They are all the best and it shows the passion on how much they all love their job . Animooooooo read more

El Pollo Loco - Chicken thighs with wings - Fast Food Near Me - Escondido, California

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Best pollo loco ever food was amazing and clean location. They need more good reviews for there amazing service

The manager has the personality of a gnat. Staff lacks training. Couldn't answer a simple question. read more

Fresh food properly presented with curtesy and a smile. We had avalado salad with extra chips and guac . Clean area to get drinks.

Went for like the sixth consecutive time that they are out of wings. Ended up getting the Avocado Chicken Taco Platter....Not sure how you can call something "Avocado Taco" when it only comes with a tiny insignificant piece of avocado. The place is brand new and from the outside it appears very nice (for Pollo Loco). I have yet to go inside.....only using the drive thru so far. The tacos were good like the chicken and the salads I've tried. I'm docking them for the skimpy avocado tacos......you should rename them chicken tacos and not charge for that tiny little avocado piece. read more

El Pollo Loco - This is the "Avocado Tacos"?? I'm thinking they should rename them.....chicken tacos would be a better description. - Fast Food Near Me - Escondido, California

I absolutely LOVE this place. The keto burrito. Bomb Add some jalapeño packets. Fire . Just the right amount of chicken and avocado.

The staff are always so nice and friendly. They always make you feel so welcome, especially if you're a regular.

Literally gave us food poisoning. I had to go to the ER because I was throwing up yellow and green acid. How does your name included chicken when you can't even cook it correctly. I'm upset but mostly disappointed because I used to love you guys. It's honestly a rough breakup. And when i called at 1:13 7/16 a lady answered the phone only to hang up on me. Is this the customer service you guys want to uphold? Very disappointed- A once loyal customer read more

Ordered a family meal in Spanish as a fellow Latina and was very cordial during the entire interaction. Cashier was nice up until they gave me my order then every one in the back was staring at me, laughing, and making fun of me in Spanish. All I can say to all of you is I'm sorry that you have so much envy let that translate into hate. And not just one person but the entire crew of adults acting like children. Well, I hope making fun of me made you all feel better that you're all making my chicken. read more

Zero avocado in my "Avocado Burrito" They didn't put any avocado in my avocado burrito, I ordered an avocado burrito and it didn't have any avocado. When you order an avocado burrito you assume that there's gonna be some avocado, this burrito contained zero avocado. read more

El Pollo Loco - Fast Food Near Me - Escondido, California

Service is amazing and my meal was amazing thank you guys! Won't disappoint if you guys go

Good is delicious and service is great! Been coming to this branch for years now.. Always hive great service and food is good