Great food and service! We got the chicken with 2 sides. It was a family sized meal. It was very fresh. I will definitely be back!!

went last week to pick up some dinner. I haven't been in along time. Not sure why but this place is great. Excellent food and friendly staff. I may just back for dinner tonight read more

I'm so disappointed in their customer service especially the women there. It's sad because the food is great but their service makes it not so pleasant to spend your money there. I'll probably now have to find another location to go to because truly the service is what makes a difference and that place is not it. Sorry. read more

Just had a wonderful birthday lunch with my cousin courtesy of this location! Food was delicious, prepared exactly as ordered, served promptly and with a congratulatory smile. This restaurant, management and servers rock! Thanks for making my birthday fun. read more

This restaurant was not very clean. I am not a clean freak by any standard but I can tell you I had to get napkins and clean off the table we sat at. The food that I was expecting to look more like the pictures in the advertisements failed there. However it did have plenty of flavor and was fresh. I would choose this over a Taco Bell anyway. My rating would have been higher if they would focus on the cleanliness of the restaurant. Having a person walking around offering a tooth picks and hand sanitizes would be make more of an impression if she cleaned the tables and chairs! read more

Occasionally we get a taste for seasoned chicken. Several months ago, we had a good experience at Pollo Loco. Not so this time. The specials coupon we received was confusing and misinterpreted. After we ordered, the cashier closed the cash drawer without providing our change. Overall, the food tasted good. But, the rice was dry and too brittle to eat. A family at the next table had their baby sitting on the table - a reminder not to eat any dropped food. After washing my "finger food" hands, there were no towels in the rest room. Overall, not pleasant. The location still has potential, but they need more attention to detail. read more

This pollo loco location had the best service. The staff was very nice and friendly. I believe the manager's name who took my order was juan, he offered great service and the food was pretty enjoyable. i ordered the 3 pc leg and thigh combo and 2 sides plus a drink. The chicken was very juicy and delicious the cook did a great job! definitely will be coming back again! read more

Order my food Gracebrook presentation nice people great food for a good price I love good prices for food because when you're on the run it's a good place to goI would recommend pull a local to all my friends because it's a great place to eat read more

If I could give negative stars I would. Not the first time I have been ripped off at this location. Charged for 3 piece and received a 2 piece. Wife's Nachos had one chip with cheese on it. Drive thru attendant was rude. Avoid this location like the plague. read more

I love the chicken here. It's a fast food place and not fine dinning for all the people that come here expecting a waiter and a server.

I'm not the type to bash someones way of making a living. My wife and I went in there Sat nite. We both ordered a BRC buritto and I also got 3 taquitos and she also got 2 drumsticks. Her drumsticks were burned and asked to get others. My taquitos were undercooked but edible. Sun morning I woke up to really bad stomach isssues and my wife threw up. I'm still not feeling well after 2 days and neither is she. I'm really pissed off and feel bad for anyone else that received the same unwanted gift. read more

Worst pollo loco ever this place is dirty the service is bad I went in with my husband ask for the chipotle burrito and told them I just wanted chicken the chipotle sauce and cheese the lady taking my order laughs and says you don't want nothing on your burrito and proceeds to taking my husbands order then when we r done ordering she asked for a name my husband told her his name and she made a comment saying that couldn't be your name what's really your name finally she believed him and as am walking away I hear her tell her co worker that the burrito will have cheese chicken rice and the sauce I walked back and told her no that it would only have the chicken cheese and sauce she says ok and when we get our order the burrito had chicken sauce cheese and beans I walked up there she gave me a look like what's wrong now I told her and she didn't even apologized she was so rude the whole time we were eating they where just laughing I felt so uncomfortable and to top it off they where counting money took a girls order and did not wash there hands and got her order won't ever go back here again and would not recommend this place read more

I went in to claim a Birthday Tostada Salad, it was the worse salad ever! I don't like beans in a salad and especially who puts rice in a salad, I don't. It isn't a "Mexican" Original Chicken Salad anymore. They only give you 1 oz of chicken, a tablespoon of sour cream, a tablespoon of pico de gallo, I didn't see any guacamole. All I got was mostly iceberg lettuce which has no nutritional value. They remind me of Taco Bell on 67th Ave & Peoria Ave in Glendale AZ who charge $7 for crumbs from tortilla chips. If you want to get something FREE for your birthday, get the 2-pc chicken deal. At least you will get a lot more than an ounce of chicken but no vegetables. read more

Went here for dinner with my family tonight. Service was not good. They forgot to put the cotija cheese, cilantro, and tortilla strips on my deluxe chicken tortilla soup. My shrimp tacos were sloppy and didn't have much to them. My husband ordered the lettuce tacos, which were supposed to be like a lettuce wrap type of taco, the chicken between the two tacos barely amounted to the parlor room of one chicken leg. My son's chicken tacos were fried in a hard shell and were so greasy they literally dripped with oil and left my hands Super greasy. The tables were not wiped down when customers left, I had to wipe the table I sat at myself. I stopped in the bathroom before leaving and not only was there toilet paper all over the floor, the floors themselves looked as though they hadn't been mopped in months. They were completely out of paper to dry your hands in the dispenser and the trash was full. I have been to other locations that were much cleaner and served much better food than I received here. This may be the closest location to me but I will not be returning and I recommend you avoid it as well. read more

The chicken was so dry and crusty, I've eaten at other el pollos loco they were fine this one has had a lot of complaints similar to mine. Would not recommend this place to anyone!!!!! read more