Stopped by El pollo Loco for a chicken tostada salad on my way to work. Ordered from the kiosk and a cashier was very helpful when I wanted to add an extra creamy cilantro dressing. Paid at the kiosk as well and my number was called a minute or two later. Good food, fast and efficient service, easy parking and access. Clean and well lit store. I'll be back. read more

i ordered on the app and it said it was a 4-9 minutes and i had to wait for 30 MINUTES. There was a worker who was cleaning everywhere and checking in with people but the people behind the counter i can't say the same. I seen people going in and out and my order took nearly 40 minutes including the time it took to order. I seriously am so disappointed in this experience as i don't usually get pollo loco. This was a treat for myself and turned into a meal of misery. I cannot urge you guys enough to try a different location or hit up the subway next door. read more

El Pollo Loco - worker working hard no shade to her she was cool - Fast Food Near Me - Hawthorne, California

Busy, went around lunch time. About a 10/15min wait. At first glance the pico de galo looks old and mushy. Got 2 shrimp tacos, 1 pollo bowl, 1 shrimp/chicken tostada bowl. This was my first time trying the shrimp tacos, they were tasty; might be my new go to. Mango Lime Agua Fresca was refreshing! read more

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Hands down the best El Pollo Loco I've ever been to, maybe even one of the cleanest restaurants I've ever visited, period. Everything here looked brand new, from the counters to the seating area, and you can actually see the chicken being grilled right behind the counter, fresh, juicy, and full of flavor. You could taste the difference immediately. The horchata? Delicious. But what really blew me away was the cleanliness and service. The moment a customer left, a team member was immediately there wiping down the table. You don't see that kind of attention to detail often, especially at fast food spots. I normally don't write reviews for chains, but this location truly deserves a shout-out. You can tell the staff here actually care about the food, the environment, and the customer experience. I'll gladly go out of my way to come here instead of the one down the street from my house. Huge thanks to the team here, keep it up! read more

Great place. Love the food but what really is the reason is behind the great service I received by Elizabeth. Great service goes a long way. Creates a peaceful ambiance and gives you more reason to want to come back. read more

I'm trying to figure out how to give no stars. These are the worst wings ever. The original founders should be embarrassed. The wings are small, cold, and overcooked. Instead of spending money on advertising, spend on quality. The American people deserve it. This is not your pay for what you get $9. For Anorexic wings. How do I start a protest against this establishment ? The food was better 10 years ago. I used to sponsor El Pollo Loco for our luncheons. I wouldn't give this to the starving. Because they would still be starving. This should be a crime. read more

El Pollo Loco - Ozempic Anorexic Wings - Fast Food Near Me - Hawthorne, California

I enjoy going to this Pollo Loco location. Even though it's a drive for me, I continue to go to this location because of the fresh chicken/food and amazing customer service from the entire staff. The ambiance it's always good. Thank you to all the staff for always being so kind and for all your hard work. read more

This is an El Pollo Loco. You won't find a refined dining experience of haute cuisine, but you also won't be paying $300 for dinner for two. As far as El Pollo Locos go inthe South Bay, this one is considerably better than the other nearby locations in terms of food, service, and environment. If you're in the mood for EPL, this is the one to try. read more

I think it was a bad evening for me when I went in this place. Let's just say...don't leave out unless you check your food. I ordered the 3 Tacos al Carbon Combo. Let's just say I ordered cilantro because they forgot the chicken‍ Don't get me wrong...I had chicken in my tacos but it wasn't enough to taste because it was covered with cilantro. My friend told me to take it back but when you're tired and you sit down with everything open before you...you don't feel like packing everything back up to take back to the restaurant. So pay attention to your food if you don't eat on the premises. read more

I used to eat here all the time, but now you have to beg for salsa. Geez. I miss your salsa bar where i could decide how much salsa i wanted to eat with my $12 dry af burrito. Now you have to tell which one you want and they only let you have 1 without a fight and they throw tiny half filled containers at you. Geez. read more

The service was amazing! Rafael was super sweet. When taking our order he double checked to make sure we didn't have to wait for more chicken to be cooked. He also served us with a smile on his face as he truly enjoys his job! The food was delicious too! Definitely coming back read more

We stopped at this El Pollo Loco for lunch and it was great. El Pollo Loco is a large franchise and some are great and some pretty bad. This is one of the good ones. It was not too crowded when we were there and we decided to eat there. The service was fast and very friendly. You simply order at the counter off their menu on the wall and you get your food pretty fast. Their chicken was super tasty and not at all dry. We had tacos, a chicken combo plate, a tostada and a couple of other items and we loved it all. The only downside was their flour tortillas, I wish they would make them there or buy better ones. But that said, the chicken was fantastic and we will be back to this one. Gave fun. read more

We came in for a quick late lunch and was craving for chicken. Menu is extensive offering just about everything- fam meals, plates, burritos, tacos, salads, tamales, bowls, soup, kids meals, $5 combos, etc. Ordered the $5 tacos all carbon- 3 grilled chicken tacos with cilantro and chopped onions. Comes with a side of tortilla chips and a drink. What a deal! They have an awesome salsa bar- my absolute fave is the avocado salsa!! I could drink that stuff lol Small pieces of avocado within the salsa- so yum. Overall very happy with my meal, quick friendly service, and clean establishment. read more

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Charge extra for everything. Charged me for ranch dressing because I asked for thighs and legs with my combo.

The combo says chips and drink, not tortillas or chips and drink. Elizabeth is a rude condescending worker who need to learn customer service skills. Of course this is the normal for pollo loco to allow their workers to talk to customers in a rude unprofessional way. read more

They are not giving out the right servings/portions for the tostada salads. When you ask for beans on the side, they give you your beans in a salad dressing cup not in the 2 ounce serving cup which is the right portion you supposed to receive. Service is slow. And they charge you extra for salad dressing, and they only give you one. That container in this picture is what they give your salad dressing in. they don't Smile and say thank you for coming to our Pollo Loco. The restaurant is clean. read more

El Pollo Loco - A side of beans - Fast Food Near Me - Hawthorne, California

The double tostada taco salad is delicious. The employees were exceptionally nice, friendly, and Accommodating.

I wish I could give it 0 stars. Went in tonight 4/4/24 around 6:30 and ordered a chicken tostada and a chicken Pollo Bowl. Got them home and they were disgusting. It seemed like they were old and had been sitting awhile. So, I called and talked to the manager "Karen". She out and out admitted that they make a "bunch" an hour before and if they don't sell, they make new ones and throw the other ones out. I argued that is not what they advertise. She said it was all fresh an hour ago. That is NOT Fresh!!! They advertise Rice and beans in the Tostada, there were NO Beans and about a tablespoon of Rice. She said they only put a tablespoon of each in and that was right. I asked for her Supervisors number, she said she was not allowed to give it to me and I should look on the back of the receipt for a recorded customer service number. I should have known when the place was empty and it took them less time to hand me my order than it did to take my money!! Never Again!!!! read more

I appreciate the hard work of the employees at this location. I also appreciate the patience they have as well. Jackie was very patient. She was ready to take my order seeing I was next in line but a family member of mine couldn't make up their minds if they wanted anything after I text them for a request. The dining room was very clean and so was the restroom. My order was made promptly and it was correct. read more

This location gives El Pollo Loco franchise a bad name. Chicken is bland, reheated and microwaved.

It never seems to fail, in a rush to get home so I order online. I get home, no dressing for my salad, I asked for no salsa or onion on the pollo bowl and of course there is salsa and onions. Unfortunately it's the most convenient location on my way home. But 3/5 times, they mess up the order. read more

After a long time I tried the chicken again and I had some questions about the menu. The cashier Rafael was super polite and attentive, answering my questions for a delicious meal. read more

The service I received from Rafael was wonderful. I'm not the type to even write reviews but I think amazing people should be recognized. He was super friendly. Thank you! read more

Great experience here, the guy at the front I believe his name is Rafael. He is the sweetest person and he gets very personable and always asks us how we're doing and what's new when we see him. He's very quick and the food is amazing. He makes the whole environment so welcoming. read more

Every time I come, I always ask for more salsa and they just remind me they put some in there. They've gotten my order wrong a couple times. Service is bad. read more

El Pollo Loco I love coming to this El Pollo Loco. I love coming here for their burritos, out of all the El Pollo Locos nearby, no one does it better than this location. They serve it spicy how it's meant to be served. They serve authentic JUICY legs and thighs for your order instead of burnt pieces. Trust me it happens. I love the customer service when they do it right. I appreciate a employee named Maria, she is a cook and brings me myself curbside order. She even stays there while I go over my order to make sure it's correct and if I'm happy. I would give her personally 5/5 stars for her amazing attitude and service. They don't mind when I ask for (3) Pico de Gallos for a combo meal, like other locations where they say they don't have Pico de Gallo and give you House Salsa instead, or where they limit you to (1) salsa per order which I find highly ridiculous. This locations takes care of you, especially Maria. read more

This is a good enough location in an okay area. The food is good, 'tho the prices for what you get are a tad high for fast food. The service was friendly. Parking is easy in the lot, it shares with Food 4 Less, Michael's, and Verizon. read more

El Pollo Loco - Fast Food Near Me - Hawthorne, California

Usually this is my favorite location to go to however today I got a double chicken tostada salad to-go and the chicken is RAW ... definitely not coming back here again. There was an incident with another customer making a scene so maybe the cooks were distracted but regardless this is unacceptable. read more

They have good service and good food and they're real nice they dispatch you fast. The tables are clean and the bathrooms are clean.

Who ever was working at the register today was very rude ordered a pollo bowl and just because I did not order a salad the lady at the register said o could not get any ranch like I did not mind paying for it but she was just rude about it. Not a very pleasant experience please do better about how employees talk to customers specially when I was not giving them any attitude just asking for some ranch. read more

This is one of my favorite El Polo Loco locations to visit. It's very clean and the staffers never fail to greet me with a smile :-) As for the food, it always tastes great and the value proposition simply can't be beat! I've visited this location a number of times and I've never had anything but positive experiences. My hat's off to the management and staff here - thank you for always making my glad that I decided to eat here! read more

Might be the worst Apollo loco I've ever been to. I stopped coming 6 mo ago, I thought I'd give it another shot. It's bad for our neighborhood!!! Never again am I going to this one! read more

There are some places that the chicken is so good and flavorful you don't need any sauces it's just good by itself. This is not one of those places. I would come back and try a burrito or something but not for chicken. The pinto beans were gross and the rice was just ok. I just wasn't impressed. read more

El Pollo Loco - Fast Food Near Me - Hawthorne, California

For a good grill chicken Pollo Loco, is one of my favorite spots, this place is very good, friendly people.

Whenever me & my family crave for chickens, we go to El Pollo Loco. We normally get the 12 or 16 pieces of chickens family meal. It has 12 or 16 pieces of chickens, 2 large sides (Most of the time, I get 1 large mashed potatoes with gravy & 1 large Spanish rice), 10 flour tortillas. What a good combination!! I also get 10 large cups of pico de gallo, salsa, guacamole. Sometimes, I get the chicken burrito with avocados, cabbage, cheese. It's delicious!! Many years ago, I bought the pollo & Spanish rice, chips, a drink combo for $5 (good price). El Pollo Loco is a good choice for chickens!! CRAZY you can taste!! read more

Service was poor. Place was completely empty and cashier was talking with her back turned to dining room and didn't notice I was there til someone told her. Bout a minute standing there... Then burrito was done for 4 min or so and she was just walking around and she saw me and told her coworker she forgot about my burrito in Spanish not knowing I speak Spanish. Needs to learn to be more attentive to the dining room even if it is empty. I didn't mention her name cus I don't like speaking bad of people but if u wish for me to call by name u can lmk Ps just had burrito and this is my favorite burrito and it's not even close to being the burrito I enjoy every single time! Taste almost like chicken was dropped into old sitting water. And wow just as I thought it couldn't get any worse......I bit into a nice big piece of what looks to be bone from chicken. I will never come to this pollo loco AGAIN ... no wonder it was so empty read more

El Pollo Loco - Gross piece of chicken that shouldn't be in my mouth! - Fast Food Near Me - Hawthorne, California

I'm a regular at this El Pollo Loco! I always order the chicken burrito and it's very good and fills me up! It's busy sometimes but the cashiers are usually fast assisting you. Good customer service and the food is great. 5 stars. read more

If you like the cilantro salad dressing you will have to pay extra for an additional ramekin as they one provided is only enough for a few bites read more

Assistant manager was beyond rude. It's not my fault she is miserable at her job. She was eyeing me the whole time I was there from the moment I walked in, made me feel very uncomfortable. I don't recall her name LiLi. I got carbonated water in a water cup and she made sure she went out of her way in front of EVERYONE saying the cups I gave you were for WATER ONLY. In which I got WATER. Moral, is why try to humiliate someone in front of a crowd of people to make yourself feel better. As a "assistant manager" she should have more professional approach or better attitude. Maybe she needs to be re trained on customer service. Definitely not a good face for the business. read more

This is our favorite El Pollo Loco location. We come here every so often to pick up food to-go, I haven't dined-in here. I also haven't called in or ordered online so I don't have experience with that. I just order once I get there, and haven't had to wait too long. All the times we've ordered from here the food was fresh. Our fave sides are the mashed potatoes/gravy and the mac and cheese (which can be a bit salty). I also love all the salsas and making tacos with the tortilla and chicken. I recommend saving coupons that you get in the mail for El Pollo Loco, always nice to save a few dollars. read more