We've been to this El Pollo Loco many times, I'm surprised I haven't written a review on this place already. Service is always good, mostly kids working here but they are polite and helpful. I had this kid last night, tall guy, super friendly and was polite as hell. A+ Chicken tastes fresh & juicy, never dry. We always get everything we order, they throw in some plates and utensils, very nice. I never have a problem here, always great service and wonderful food. read more

Love this place. Sometimes it's a little bit of a wait, but I think it's worth it. I didn't care for the chicken enchiladas here, but the original pollo bowl has always been my favorite. I also love the churros. read more

This was only my second time going to El Pollo Loco, ever. I've had their chicken meals many times though. My dad loves their chicken and would occasionally come home with a family meal. I always thought it was good. Not enough, I guess, to buy it myself. I took the younger boy here for lunch today only because the bowling alley behind it wan't open for another 1/2 hour. I hadn't eaten yet and we had some time to kill. I ordered the Double Chicken Southwest Bacon Salad. It was really good! It had lots of chicken, avocado, bacon, cheese, and corn with Creamy Cilantro dressing. Very tasty; I would order it again. Service was good but it seems the tables hadn't been wiped and the bathroom was pretty disgusting. We were there pretty early in their business hours and it seemed like it hadn't been done since the night before. Yuck! read more

Ok, so on my last review, i wrote it on the wrong location. the el pollo loco that i gave it 2 stars was suppose to be the one in san jacinto. i am really sorry el pollo loco about the mix up on the location. anyways, i am writing this because i came here yesterday with a family member and the service was great. friendly staff, and the food was good. i will be back sometime in the future. read more

Thank you to Lupe for giving a great customer service and smiling the whole time, even though I was being complicated. Once again thank you Lupe for being patient read more

Last Friday night, wife ordered two chicken tostadas, one with no chicken and one with meatless chicken from the drive-thru. Within one hour of eating, wife developed stomach cramps, vomiting, bloating, & uncontrolled diarrhea. Within four hours, I developed same symptoms. Symptoms continued from Friday night thru Saturday night. Sunday we were symptom-free but "out-of-commission," and Monday we are starting to feel human again. Needless to say, we will not be visiting any El Pollo Loco again in this lifetime. BUYERS BEWARE---YOU HAVE BEEN WARNED!!! read more

Man this is the best el pollo loco! I just had my first delivery and I'm happy that it was quick and my food was fresh and hot. Whoever was cooking that chicken is fire! My chicken was so flavorful and juicy and I've never had it taste as great as it does at this location. This will be my new favorite location in Hemet. Great job guys and what's great is that I ordered it all from the app! Go birthday rewards!!!! read more

If you're wanting an excuse to get out of work I recommend eating here. I ate there last night and currently today just got over food poisoning. At least I didn't have to go to work. Side note the workers are not happy to be working there and take it out on the customers. Overall not worth the trip just stick to Popeyes or KFC. read more

Let me inform you about the person working the drive-thru on 12-4-2016 I ordered 3 El carbon tacos at $1.79 & I had a free coupon for a free item if I spent $5 She tells me that I didn't order enough it wasn't $5 Now after waiting 20 minutes in line Burning up gas she can't add it's $5.37 without the tax even added yet,Talk about stupid & There manager is no better,I eat at there location in long beach all the time & never had this happen before,Worst customer service & Worst ever worker she is the Loco in there name,Brenda the manager you suck & so does your team that can't count,The CEO of a Fortune 500 company,I recommend to others to stay away from this place or this could happen to you,Never waste my time here again,GM. read more

Ordered from Door Dash . Delivery was excellent but the Chicken Combo was Cold (Not Fresh). I ate there about a year ago and it was terrible. I wanted to give them another chance! Never Again! read more

I usually don't come here but today I decided to pick up a family meal and I must say, I love this place! There were these two girls, Gaby and Lupe, who helped me through drive thru and they were so nice to me and made sure I got the best deal! I will definitely be coming back! read more

This is the second time I've gotten the chicken fiesta salad and both times disappointed. The corn chip strips are soggy and the lettuce is warm like it has been prepped and sitting on the counter. The lettuce was warm and made with the worst pieces of lettuce. The window server was rude. read more

Mayra Cruz and crew are awesome!!!!! Their can-do attitude is the epitome of a true customer service. I just had a bad experience from KFC next door (Aug 7, 2020 @ 8:30 pm) where they canceled my order at the last minute. Order of meals for hungry essential personnel that had been placed 6 hours before pick-up. I was so in a bind and went next door to El Pollo Loco and asked for help from Mayra and the crew. They never hesitated, took up to the challenge even though overwhelmed with other customers, and worked like a well-lubricated machine. In no time, the team accomplished what's been asked of them and succeeded. THANK YOU VERY MUCH MAYRA AND THE CREW! I will come back here again and tell everybody that I know, to include companies that I know, to get their food and party trays from these awesome El Pollo Loco personnel! Thank you again! read more

Came through the drive-thru about 9pm to order 2 side salads and an extra side of dressing. Drive-thru was empty and inside the store was empty. No greeting from the woman at the speaker box, all she said was "order when you're ready" in an unpleasant tone. I ordered my 2 side Loco salads with an extra side of dressing. When she repeated it back to me she didn't have the extra size of dressing so I reminded her and she acknowledged the side of dressing I had ordered. Once at the window (again, I was the ONLY person in the drive-thru), I waited 6 MINUTES for the 2 small salads. I have no idea what could possibly have taken so long as there's no meat in the salads or anything that had to be cooked and, like I said, there were zero customers besides me in the drive-thru or inside the store at the time and multiple employees working inside. You just put the lettuce in the bowl and put dressing on top, right?! How can that take 6+ minutes?! No apology or even an acknowledgement that I had been made to wait so long for something that literally takes 20 seconds to throw together. While I was sitting at the window waiting, a manager-looking woman stuck her head out the window about 2 feet away from me, didn't say anything to me, but proceeded to stare right in my direction for a few minutes. It was pretty awkward so I acknowledged her presence by saying "hi" and all she did was reply "hi" back and continue staring. I finally figured out that she was staring at some unsavory looking folks in the parking lot, but they were over at the KFC next door and not on the property of El Pollo Loco. When my 2 side salads finally came to the window there was no acknowledgement of the ridiculous wait. The cashier just gave an unenthusiastic "thank you." So I then make the 15 minute drive home only to discover there was no extra side of dressing in my bag. Seriously, El Pollo Loco?! You had ONE customer and ONE job to do!! Where are you finding these employees?! On a side note: the Loco salad used to be around $1.29, which is about what it's worth since it's pretty small and only has lettuce, cilantro, a few crumbles of cheese (and I do mean just a FEW crumbles) and a few tiny tortilla strips. It used to be on the value menu. Now it's $2.99 (or at least that's what she charged me for each one) which is not a very good deal for what you get. It's a much better deal to get the $5-$7 salads at Jack in the Box or Del Taco which are 4X the size and include meat, much more cheese, and much better ingredients. Doubt I'll be back to this location again. read more

Ok, I already REALLY like #5. See Below. It's 860 Calories WITHOUT bowl or dressings but since I eat it over the next 12 to 18 hrs I'm cool. Last evening it was RICHARD on the speaker box that impressed me. With my "Please customize this and that, (only 2!) he repeated my request and I answered yes, he would respond with "Perfect". WHAT'S BETTER THAN PERFECT.....?????? The order was made ready VERY quickly and Richard continued to be professionally friendly. New to the area and glad I'm close to El Pollo Loco! CHICKEN TOSTADA SALAD It's hard to resist our delicious combination of citrus-marinated chicken breast, chopped romaine lettuce blend, pinto beans, rice, shredded jack cheese, sour cream and pico de gallo salsa nestled in a crisp, golden flour tostada shell. Served with creamy cilantro dressing. Healthy Dining (without dressing and shell). It' aTostada read more

I'm a huge el pollo loco fan they lost me for a while but there quality has seemed to improve lately! just expect a long wait in the drive-thru even if you're the only one in it!!! read more

Just like all the other fast food places here in Hemet, the lines are ridiculous and why is it someone who doesn't understand English always handles Drive thru?? I heard my wife say " no guacamole, but yep I got it, and I'm allergic to it.. Fun place to end up in emergency.. Thanks el pollo loco.... read more

I've been to many el pollo locos and I had to get on yelp to give this place some kudos. This is the cleanest and most friendly staff I have ever seen. Everyone working appears to be genuinely happy at their job. My food came out quickly and hot! Just overall very impressive location. read more

Awesome place to eat inexpensive healthy char grilled chicken. Loved this franchise when I lived on the West Coast, but until recently I have not been there for a while. As high protein low carb lifestyles are starting to becoming something of the norm (especially in the West Coast) this is a great place to frequent for lunch and dinner. Please someone, open one up in Baton Rouge, La! read more

If I could give half a star I would. They have one job. Take a order and make the food as ordered. Went thru drive thru ordered 3 combos and 2 out of 3 were messed up. Not to mention the woman working the drive thru window had massive attitude. There's nothing like having your whole lunch ruined once you get back to work because someone can't do their job. Definitely won't be back! read more

This place sucks every single time! It's been almost a year since we have been and figured we'd try again just to be totally disappointed. Messed up our order and had no damn chicken. Over it and will never go back. read more

Wish I could give it ZERO stars! Learned my lesson a long time ago about NOT using the drive thru, (they never get my order right!) so I came in tonight for dinner to go.. Cashier was nice and got my order correct. While I waited, I can see the staff preparing the chicken. Two of the workers were trying to figure out what pieces of chicken to give me. They picked up several pieces from the grill, looked at them and put them back. All while laughing and talking. They finally got my order in the box. As I was getting my drink at the drink area, I noticed several bugs on the counter by the soda machine. As l looked closer, they were actually little gnats. The annoying ones that fly around your face. I hurried away from there so I could get my food and go. Several other customers came in to order, so they were getting a little busy. I waited for someone to get my food bagged up so I could leave, but it just sat there on the counter. The two workers were so slow!! I kept waiting and finally they got it ready. They show you the chicken before they bag it. It looked ok, (because they put the bad pieces at the bottom) I just wanted to get our dinner and go home after a long day at work. When I got to my car, I could smell the food. (I only ordered 8 piece chicken and 2 small salads). The smell coming from the chicken reminded me of cat urine with a little propane mixed with it, or possibly bug spray!?!?!?! I wasnt sure if it was just me or what! I got home, and my husband immediately said the same thing!! I plated our food and smelled it again. We were so hungry at that point, we started eating. After several bites of the chicken- we realized it tasted even worse than the smell!!!!! It left a terrible after taste. I had to brush my teeth and use Listerine!! Ughhh. I have no idea why the food would taste and smell this way. Maybe the inexperienced staff used bug spray to kill the little gnats, and it got on the chicken?? I immediately called the manager. I informed her of the situation and she offered to replace my order if I wanted to come down. I absolutely said NO! I informed her that I had to throw the food in the outside trash because of the smell!! I offered to bring the food back and requested a refund! As tired as I was, I took the trash bag of food back to the location and put it on the counter!! The manager was apologetic and nice about it, but I could tell that she wasn't thrilled about refunding my money. AND she still charged me for the two small salads!!! What a joke!! After all the inconvenience and I'm still with no dinner!!! Unbelievable! I didn't As one of the workers took the trashbag full of chicken to the back- he stopped to tell another coworker about what was in the bag. So two little teenagers were standing there in front of myself and other customers talking sh*t about me bringing the chicken back! So totally unprofessional and uncalled for. The manager could hear this, and did not seem too interested in trying to get them to go back to work! I will NEVER go back here again!!!! And I will be calling corporate office on Monday to let them know. I will be telling everyone I know about this as well. Another Hemet restaurant OFF my list!! So please BEWARE if you want EPL. read more

One word, "Loco Salad", yum. I went there 2 weeks ago the staff was friendly but their was alot of people wating for their order, I guess their were like super busy, I like the fact that the cashier actually open the box of order for me to make sure what I order was all there and precise, I like that. read more

Wow! This place is a disaster. Extremely dirty. Even the bathroom lights were broken. Totally unlike the normal El Pollo Loco Chain. The food wasn't consistent as you would normally expect. Although the employees were friendly, that alone doesn't make up for the overall experience one is accustomed to. Really disappointed. Parking in rear only too. read more

Went to El Polo to order dinner the cashier was talking I guess to some friends, I was waiting to ordering, she just kept talking and talking, I felt like I was being ignored so I just walked out,, so where is the manager sleeping on the job, read more

We got a family El Pollo Loco meal last night with chicken, rice, beans, salad, and churros. My husband got home late and had already ate so he didn't have any, and my 3 year old is picky, he only has rice and churros(THANK GOD). Well I woke up at 1am vomiting with a very sick stomach! I always say I have an "iron stomach" so for something to make me sick it has to be pretty bad. Have to call in to work today so now I'm missing work and losing money! I will be calling and speaking to a manager as soon as they open. I still have the leftovers in my fridge so I'm sure there's some way to tell if it was bad food for proof! read more

Went there for the carnitas taco trio and my wife had the chicken salad. Used coupons for both. The food was delicious. The restaurant was clean. The carnitas were flavorful and fresh. Not greasy tasting. The carnitas is a promotional item but I hope they keep it on the menu. read more

Overall a pretty clean El Pollo Loco! There is always a line and it's right in front of the salsa bar! Worst designed restaurant ever IMO!! We eat here often and have yet to have a bad meal! All and all def a better choice for fast food in hemet! read more

The food is the best as usual. The staff here is very polite respectful and professional. I always come to eat here with confidence.

This place used to screw up my order almost every time so much that I would have to return 2 or 3 times in a row for them to get it right. But- they've been awesome lately. I recommend the Ultimate Double shrimp bowl with black beans instead of pinto. One of the best things I've ever eaten. Keep up the good work! read more

This place is a joke. They always forget someones food, I ask for extra sauce I never got it and I found out tonight they over charged me and no one understands what I was trying to tell them. The lady told me kids meals don't come with sides or drinks I paid an extra 3.99 for a drink and side plus the kids meal cost. Place is a joke. read more

Sat in the drive thru for 20+ mins waiting for food. Drive thru team needs work big time!!

I Love El Pollo Loco. They have the best Mango Tostada Salads ever. This location is super clean. The service is excellent. Will keep on coming back for sure. read more

I can always count on consistent good flavor from Pollo Loco and our Hemet trip was no different. Had the double chicken avocado salad and it was delish! read more

We went through the drive-through line there to try out the advertised chicken with quesadillas which cost us $20.75. The guy took our money and then handed us our bag of taking -out food without even saying thank you, or anything. When we got home we saw that they basically had given us some very skinny pieces of chicken that looked like they had been burned several times over. My wife asked for corn as a serving, and they told her they didn't have any. The rice they gave us was old and burnt stale to the taste. Quesadillas, no way they represented anything close. For the money, we could have eaten pleasantly anywhere else in town, we felt burned. This is the worse Poyo Loco I've eaten in, and we have no appetite to ever return again, also do they think they can give us anything they want to get rid of because we're going through the drive-through and they won't see us again. Maybe they won't see us again but others are able to see this review of their food! No Bueno. 07/25/2019 read more

Will never go back to this El Pollo Loco in Hemet. The place was dirty and food was terrible. Rotten tiny avocado pieces, obviously trimmed to get the black off, too bad they missed most of it. No cheese in the enchiladas and too little sauce and chicken, basically just rolled up tortillas...and the food was cold. The servers were disinterested in serving us but seemed to be waiting on friends and gabbing a lot. Good thing they have jobs to keep their social life active! read more

I don't even think they deserve a one star rating. But I needed to add it to be able to review EPL. I am beyond disappointed by the lack of professionalism the "manager' has. I walked in, to get an order to go, cause I like to get my own salsas. There was a small fly (like a fruit fly) in one of the salsas, I told them about it and they changed it, but that's not the big deal, then afterwords, as I stood in front of the counter waiting for my order, I realized I didn't have my keys, I immediately went to my car to make sure I didn't leave them in there, it was locked, which I only ever do with my key remote. I went back inside and looked everywhere, my daughter then assured me I had them when I was at the counter. I asked them to check their CCTV to see if someone accidentally took them, the manager goes in to "check" the cameras not a minute goes by and she comes out and claims there is nothing in the video, me being a previous loss prevention officer, tell her it's impossible to review 20 minutes in a minute, she then proceeds to lie in my face and say they have a system that can capture things, I look at her with a WTF? look, like does she even believe what she is saying? So she sits there and lies to a customer in front of her employee, in a low voice I ask, if your cameras don't work or don't cover the area, just let me know so I don't waste your time, she continues to lie. By this time, I am beyond upset at the fact that she lied to me and proceeds to tell me, "anyway why would someone take your keys?". My sister had brought me my spare to make sure that I had not somehow locked them in my car, nothing there, another lady that had previously helped me look for them comes back in running an says sorry, I went into my purse to grab a smoke and heard keys. Not a single apology form the manager after insulting my intelligence and lying to my face, someone had obviously taken them. Lady hugged me and apologized repeatedly, I wasn't even mad at her, it was a simple accident, like I had assumed from the beginning. But the huge disappointment was that so called "manager"...What a way to lead SMH! Oh on top of all of that, they didn't get my order right. I was charged for an extra large side that I didn't get, was way too mad to go back! read more

The food was okay but the girls behind the counter didn't wait on a group of us for 8 min. They were loud, yelling at each other and telling customers they wish they could go home. Rude behavior all around. The guys were not like that or involved. read more

Only problem with food here is most times the chicken is dry. Used to be the chicken came right off the grill. Hot and juicy. Now it seems they keep it In a holding box in back. Also, where do they find the "miniature" chickens? More like game hens. read more

This place is garbage the food is bad. I had blood on my thigh and chicken.bad service and they always forget you're order. Don't waste you're time here. read more