Very good service and quick! My favorite El pollo loco! And its a very clean restaurant! Chicken Tostada Salad my favorite! read more

El Pollo Loco - Fast Food Near Me - Menifee, California

This place has the worst customer service I've ever encountered! They put a new kiosik machine in and now won't take your order at the register anymore. I was having trouble reediming an offer off the app so I asked one of the employees if she would just take my order. In a very condescending tone she let me know that she would just teach me how to do it since she can't always take orders. They had like 6 employees at the time I went on some leaning against the counters and just walking around aimlessly. Not sure why it's so difficult to just take an order at the register. Whoever was working the front on 12-7-24 you need a lesson in customer service and how to be polite to customers. read more

I wish I could say the chicken was Crazy good, but it was just ok They should call the place el Pollo Chico (The chickens are small) and the half chick I ordered was Seco como un hueso (dry). After seeing the grill so full with dozens and dozens of roasting chicken, I thought how could I go wrong, but when I'm the only customer in a half hour it makes me think? who is going to eat those, and when? Its a menu that looks great on paper but I went healthy with a side salad, very dry, and Riced Cauliflower with cilantro that was bland with the half a chicken. There are lots of sides to choose from but most are high carb with my choses being the healthiest, The Big Menu has some tostadas, tacos, burritos, bowls and more. The Pico de Gallo is insípido (tasteless) and the Hot was muy muy caliente with the green avocado being the best sauce for my taste. I think there was another one but it took some prodding to get the three I got. Something was lost in translation. Lots of $5 options and family deals as well, service was ok and the place was very clean. I'm going back, especially if it keeps me out of red Robin or In and Out as it's overall a healthy choice. read more

El Pollo Loco - Something healthy for lunch - Fast Food Near Me - Menifee, California

Worst location I have ever been to. A $5.99 brc by the way and look how small this is. Nothing but rice in it as well. Lazy ass workers. read more

El Pollo Loco - Bean rice and cheese burrito - Fast Food Near Me - Menifee, California

I have never once got an order from El Pollo walking in or for delivery that the order was correct. Ended up with one large rice for 6 people had to pay delivery charge for a rice I didn't receive and I only get refunded the rice not the service fee, Even though it says the rice cost 8.29 on my receipt and it's not disclosed that a dollar of that is a service fee. read more

El Pollo Loco - You have to pay a service fee from DoorDash for an item you didn't receive. - Fast Food Near Me - Menifee, California

Late review.. My experience happened a month or so, ago. I'm a vegetarian, but I love the double chicken tostada bowl, so I always ask for the chicken "on the side", so I can give it to my husband. The lady taking our order repeats everything, correctly.. so, we get our food & before leaving the parking lot, I do a quick check that everything is there. I see my tostada bowl has all the chicken in it. So we get out & go inside to get a new bowl. The staff were fine with doing it, but seemed genuinely dumbfounded that anyone would ever consider asking for "chicken on the side". It was the strangest low key reaction I've ever received. This person could not fathom in a million years, the request of "chicken on the side". Plus, there was so much sour cream.. it was like a big "f*** you". I just scooped it out & we had enough sour cream to go around. Needless to say, I love the tostada bowl, but haven't been back to this location because I don't want to confuse people with my "crazy" request. Generally speaking, MANAGEMENT all across the board in every service oriented business, needs to STEP UP, hire people with positive attitudes, who want to work & TRAIN them on customer service. Then.. LEAD BY EXAMPLE. read more

So disappointed with the food I ordered Monday evening. It was absolutely horrible, even the Cole slaw! The chicken pieces were awful and I ended up having to trash everything entirely. Never again will I go to this particular location. The worst El Pollo Loco location I've ever went to--never again! This deserves a Zero star! read more

This location seems chronically under staffed. Both drive thru and inside can take forever and worst of all they don't carry lemon anymore any they're always out of salsa roja. I don't think they even stock it at this location anymore. It's a "Mexican" food place with tacos burritos and tostadas (I know it's Americanized by a lot) but point is...salsa is crucial. Honestly 90% done going there. read more

Only a middle of the road 3 for them today. We just got back from eating an early dinner. We had stopped going here because their chicken was always dry and over-cooked with a generally dirty dining room. However, about a month ago we stopped again because we heard they returned to their chicken tacos. That is what we had. We were SO delighted. They were delicious!!! Super good. Next time in, hubby wanted to try their carnitas tacos: Excellent!!! So we've been back several times in love with this yummy tacos. BUT TODAY - we were really hungry and wanted a dinner. We ordered a 4 piece in thighs. First, they messed up the order. Then we begin to dig in and the chicken, as before, was DRY dry DRY. Overdone and awful. The skin was burnt and ultra chewy. Because we were HUNGRY hubby ate most of his. I peeled off anything that looked like meat and had that - it wasn't much. The rest I threw in a bag to bring home to our dogs. We will NEVER NEVER NEVER order chicken dinners there again. TELL ME WHY is their chicken taco and carnitas taco SO GOOD? when the same chickens are cooked in the same place by the same people. Why tacos GOOD and the dinner so BAD? The same restaurant in Costa Mesa KNOWS how to cook their chicken. It was excellent there. Why not here in our own home town? We will go back - but ONLY for the tacos - nothing else. I did try their tostada once recently too, NOPE it was awful. HAPPY ABOUT TACOS - ANGRY ABOUT Chicken Dinner (and!!! it was dark meat, usually moister - NOT). The restaurant was cleaner this time though. read more

Oh they got rid of the taco Brea so other than my BRC with K so obsession I'm just gonna have to not come back here ever again. There's been a few times that I've had my order messed up and I go to the drive-through so I haven't gone back to fix it you know. Drink is wrong or not enough to taste it's just fizz. It seems like a really low budget location. The workers are usually pretty nice some of the other ones are whatever. But the biggest issue today and why I'm leaving the review in a negative manner is that they try to give me the tacos plate With the chicken al carbon with some stale chips packaged on top rather than in a baggie to keep it fresh. The meat looks old AF. Not the first time I've seen the meat look like that I stopped getting the chicken after a while because some of it just looks super dry from like the day before or something or they don't know how to cook it I don't know. And it just wasn't even warm. So those are old I don't know if it was maybe somebody's order from earlier that didn't want it or wet. So I went in to refund the tacos because I had already eaten my burrito and the card didn't really seem to appoint to get another order. The manager had mad attitude. She is probably in her 20s maybe early 30s. She just snatched up the receipt with attitude it took her a minute to get over which is fine but it was just the attitude. Even the guy that was waiting for his order was like she's got an attitude and I asked him I was like you know I thought I was just being sensitive or something he's like no if she is definitely throwing attitude about it. She heard him say that and loosen up a little bit but at the end she's like I'm going to keep your receipt. I was like OK. Even though I had other purchases on there so that made me feel a little uncomfortable it's like maybe they knew they were giving me some old food and there could've been an issue with getting sick? I don't know! But she just said it was like really bad attitude and I was like OK well can I have a confirmation you know usually they give you a little receipt back or something and nothing at all. So now I have to check and see if she's actually going to do the refund or if she took my receipt and made it just look like she was doing one? I don't think it's that deep but I don't know the whole interaction was just really off and super uncomfortable Looking at the reviews it doesn't seem like the place is that great but I really hope that they kick it up. It's a really busy location. Some of the other employees are nice. It was really nice when they had the other tacos and some of the kids that work there are super sweet. So it's just not fair with whatever dynamic is happening there and it needs to be addressed. Hopefully it will improve! Just because the area can be a little bit low class does it mean that the establishments have to be. There needs to be additional training for sure! read more

Other than not being able to get chicken at 630 in the evening, you know, dinner time? Why bother being open if you can't serve dinner.

Came in for lunch and met the grouchiest counter crew I have seen in a long time. No hellos, no smiles, no thank yous!!! How does this place survive? read more

The location and cleanliness when visiting on site is pretty good. Unfortunately when ordering from them online the attention to detail is non-existent. If you want what you order you're best off going through the drive through; DD, GH, UE delivery apps: even though the order is spelled out exactly as you intend it on their ticketing screen, something is lost in translation. Received salads with no dressing (required selection on every app); no tortilla or salsa though included with meal; if you specifically order extra salsa as a side, nope... would have thought the margin of error would be lower for a method of ordering where misinterpretation is negated. read more

Can't believe they served this chicken. Disgusting, hard as a rock, and completely burnt. The young man, Angel who took our order was great, very helpful and had great manners. But the ladies giving us our bags of food were rude and did not want to give us salsa. Disappointing read more

El Pollo Loco - Burnt chicken - Fast Food Near Me - Menifee, California

I had a chicken tostada and my wife had the chicken nachos. They both had so much sour cream you couldn't taste anything else. This is the worst fast food place in Menifee. I don't know how they stay in business. I will never go back. Their avocado sauce taste nothing like avocado. Sorry but there is nothing good I can say about this place. Note You may want to read some of these complaints. If I were running this place I would take them serious. read more

The guy who works in the front is so rude! Isacc was not welcoming and he yelled at the older gentleman that has been working here since I could remember for not hearing him when he ask a question not addressing him or facing him! He is unprofessional and should not be working the front counter AT ALL! He is so rude I will not be coming back. I couldn't even enjoy the food because I was so bothered by the way he was treating everyone that asked for his help including his own team members read more

I went to El Pollo Loco today to by a double Chicken salad and a double Shrimp salad. I ordered both salads thru the drive up service. I had just gotten their advertisement on the salads and other items. After getting home and took the salads from their bag. The first thing I noticed was there NO shrimp in either salad. My salad had lettuce and sunflower seeds and whit cheese in it. My wife's salad did have chicken in it. Both salads had avocado in them. The avocado was brown and looked old. The salads did not look anything like the salads in the advertisement. I did not go back as I do not live that close to El Pollo Loco. And I never go back as I feel we got ripped off. read more

Customer service is horrible. Cashier was so rude when I went through the drive through and even gave me the wrong order. Melissa was extremely rude I don't know how this place manages to have such rude workers. All of the workers here are rude and have absolutely no customer service. Also got 4 chips in my bag, watered down drinks and tiny portions of the wrong order. read more

I went to buy a Family Dinner and we got some uncooked pieces of chicken! Totally Disappointed!!! read more

El Pollo Loco - El Pollo Loco. - Fast Food Near Me - Menifee, California

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Got home expecting to share some nachos with my child and got this pitiful looking snack. How could anyone be ok with serving this? What a joke! $10 for this. read more

El Pollo Loco - Garbage nachos - Fast Food Near Me - Menifee, California

I had a long day and I didn't have time to plan out what my kids wanted for dinner. Surprisingly tonight they do have chicken. One of the employees, named Michael was very helpful when I asked for more salsa. He even doubled checked my bags and asked if I needed any utensils or plates. I wished I bought more tortillas lol but the food was good overall. read more

2 stars has to go to the service. The food is just as good as any other location. I ordered ahead, through the app. My husband ended up going inside to get the order. They did not have cauliflower rice so he asked for fries. The cashier responded "we don't have fries. What else you want?" He asked for pico de Gallo and the cilantro sauce. He was told it was already included, but avocado sauce was given, not cilantro. They were very skimpy on the condiments, given we ordered a family meal. He did not receive the creamy cilantro sauce. I would rather go to the father location (in Perris) than this one again. At least I know the service will be better and they will not skimp on the sauce or condiments. read more

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Oh, my dear crazy chicken, how crazy was I for thinking that you'd *actually* get my order correct. It seems like every trip we make here, we think we'll get what we ordered. I understand things are crazy because of Covid, but, at this point I don't think their inability to put an order together correctly can be blamed on Covid. Once again, I ordered a salad. If you look at the picture, you might see a quarter sized dollop of dressing. I don't know why but the past three times we've been deprived of dressing. Maybe, El Pollo Loco is trying to tell me I need to cut back on empty calories, but I don't think that they should be butting into my dietary habits. For some reason, asking for pico de gallo defaults to house salsa. Every. Damn. Time. They are clearly two different types of salsa, I don't know why they can't provide the right salsa. Asking for diced onions and receiving them is two different things. As someone who worked in the fast food industry, I am cognizant of what is required for customer service. It's just so frustrating to have orders prepared incorrectly time and time again. read more

El Pollo Loco - If you look closely you might see a quarter sized dollop of salad dressing. - Fast Food Near Me - Menifee, California

40min wait for chicken at dinner time (6pm) should be unacceptable. but this location shows they set the bar low. Poorly managed...now I'm stuck, driving to the other location just to get my dinner order filled. No wonder why this location has such bad ratings. read more

We always go here and tonight was absolutely awful I don't think we will be back. The lady at the window was rude and curt didn't get our order right and then was sassy when we asked to have it fixed. The chicken was ROCK hard I didn't even feel comfortable eating it because I am pregnant and didn't want to get sick. The lettuce in my husbands salad looked days old and completely wilted. I'm worried we will both get sick with how low quality the food was. We are now having to order something else because the food was just completely inedible after the first few bites. I definitely don't think we will be going back to eat here. read more

Very dissatisfied. Got my order wrong through the drive through. I have been to many Apollo Locos, but this one used a very small chicken. The drumsticks were only about 3 inches. They got my sides wrong. I called and told them and they treated me like they were very annoyed. read more

El Pollo Loco - Fast Food Near Me - Menifee, California

This restaurant in my opinion is the best in the franchise. The staff lead by their manager Olga Gonzales makes dining here an absolute pleasure. The staff is very friendly and they make it a point to know who you are plus the food here is fantastic! I'll always come back to this location! read more

I was craving birria and I remembered when I had the tacos from here last year. I loved the tacos but not so much a fan of the consumè that it typically came with. Then the last time I came, it wasn't in promotion so I was sad. But when I saw that they got it back, I am happy. Not really a chicken fan, so I'm glad they have this option. And their classic bean and cheese burritos are always a favorite with the kids. The drive thru was popular tonight so I went inside to place my order. The cashier was helpful especially when I asked for extra salsa. They were able to accommodate my requests. read more

the service is the worse horrible attitude if your gonna sell overpriced chicken at least be nice

Come here if you want to eat the worst el pollo loco someone's ever had the audacity to serve another human and be disrespected all in the same place. I Would give zero stars if it were possible, they are always rude and think it's hilarious to be terrible to their customers. Their jobs are just a big joke to them, and their managers are the ring leaders. The real joke is that any of these people still have jobs at all. This location has been awful for years and every now and again I try to go back in hopes they hired competent respectful employees only to find they have trained any new employees to be just as terrible or worse than the batch before them. It's really a miracle they are still open with this kind of service and poor food quality. Save yourself go anywhere else. read more

Show up and they state they have no chicken. It's 8:57pm and because they are lazy they rather tell a customer that they are out of chicken then to make a batch. Do better! read more

El Pollo Loco - Proof of time I'm writing review. - Fast Food Near Me - Menifee, California

I love this location, it's always on my way to work and they have great food for the price. It's a friendly environment and I can tell people are happy working here. I love coming here and will continue to do so. read more

The prices for overdone, shrunk up chicken is obscene. I tried their quesadilla today and it was disgusting. Not to mention I have heard that this location treats their employees like crap. read more

I enjoy the food. Classic chicken tostada is my go to. The staff is always thoughtful and considerate.

Looks like nothing has changed at this location. I find it very sad that I have to leave the town I live in to get El Pollo Loco. The one in menifee completely sucks and the person that response to all these horrible reviews for saying a rote answer the same thing for every single Review. So they obviously do not care. I hope they care when no one goes here. Don't waste your money at this location if you really want I'll Pollo Loco going down to Murietta off of Murietta Hot Springs. It's a lot better. read more

Had a small, but irritating, complaint about my order, and asked for a manager. I had the good fortune to meet their manager Olga. She could not have represented El Pollo Loco with more maturity, sophistication, & interest. She was very pleasant, & listened very carefully to my concern, keen to understand me, and then gave me very solid assurances that my small complaint was valid, and helped remedy the problem. I am not accustomed to such attention to detail, & left feeling like a very valued customer! Thank you Olga. I can clearly see why you are a manager, but I do hope El Pollo appreciates you, and that you enjoy great rewards for your care. read more

What type of chicken is in the tortilla soup??? It tastes awful, rubbery and the fake grilled marks taste burnt? Come on guys?? Why did you stop using your own chicken??? Ugh read more

El Pollo Loco - Fast Food Near Me - Menifee, California

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This location is by far the WORSE El Pollo Loco on the area. Their customer service is terrible. Today I went through the drive through and I sat at a silent intercom until I said something and the woman told me to "hold on" after sitting there for 10 minutes I let the woman know behind me that I promise it's not me holding up the line. At that moment and employee rudely asked how May they help me. I requested chicken she then told me that bone in chicken would be up to a 45 minute wait. I don't understand what she would have me sitting there for 10 minutes just to tell me that they basically did not have chicken ready. The worse part of it all is the woman had an attitude and was not nice at all. read more

Service is excellent. The crew are great. Olga manages this Resto so well. Thumbs up . This is my go to restaurant. Recommending to everyone who loves grilled chicken. read more

Food is probably good like most el pollo locos. But who knows last two times we go there to order and they are out of chicken. But some be ready in 25 minutes is what I'm told. Both time at 530 pm. Aka dinner time who running this place. Bad management when the manager can't make sure you got chicken at a chicken restaurant at dinner time. If they getting 20 bucks a hour they are over paid. But I notice they reply to reviews with same basic b/s line we sorry for the experience but twice in a month to have no chicken get a good manager. When customers wait in the drive thru to order and u don't have chicken then ur stuck till you can get thru to leave. If manager would put a think on it and treat people like they want thier buisness he or she might have common courtesy and put a sign out that your out of chicken at start of drive thru for no one waste 20 minutes getting thru with no food. El pollo loco house of no chicken. In case manager don't know pollo means chicken read more