the service is the worse horrible attitude if your gonna sell overpriced chicken at least be nice

I love this location, it's always on my way to work and they have great food for the price. It's a friendly environment and I can tell people are happy working here. I love coming here and will continue to do so. read more

The prices for overdone, shrunk up chicken is obscene. I tried their quesadilla today and it was disgusting. Not to mention I have heard that this location treats their employees like crap. read more

What type of chicken is in the tortilla soup??? It tastes awful, rubbery and the fake grilled marks taste burnt? Come on guys?? Why did you stop using your own chicken??? Ugh read more

El Pollo Loco - Fast Food Near Me - Menifee, California

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This location is by far the WORSE El Pollo Loco on the area. Their customer service is terrible. Today I went through the drive through and I sat at a silent intercom until I said something and the woman told me to "hold on" after sitting there for 10 minutes I let the woman know behind me that I promise it's not me holding up the line. At that moment and employee rudely asked how May they help me. I requested chicken she then told me that bone in chicken would be up to a 45 minute wait. I don't understand what she would have me sitting there for 10 minutes just to tell me that they basically did not have chicken ready. The worse part of it all is the woman had an attitude and was not nice at all. read more

I enjoy the food. Classic chicken tostada is my go to. The staff is always thoughtful and considerate.

Service is excellent. The crew are great. Olga manages this Resto so well. Thumbs up . This is my go to restaurant. Recommending to everyone who loves grilled chicken. read more

Hitting as many of my fav grub spots as possible while home for a few days. El Pollo and In and Out are the only ones I eat at and not get an upset stomach from the food. This time I have got to introduce hubs to pollo loco... Chicken is healthy, quick, cheap and best of all super tasty. My usual two piece dark meat meal was as good as I remember it be. One star off from skin being too hard to eat... it was like plastic. Must have been on the grill too long. I just peeled it off and everything was good again. Hubby said his 3 piece was super tasty. read more

El Pollo Loco - Fast Food Near Me - Menifee, California

Had a small, but irritating, complaint about my order, and asked for a manager. I had the good fortune to meet their manager Olga. She could not have represented El Pollo Loco with more maturity, sophistication, & interest. She was very pleasant, & listened very carefully to my concern, keen to understand me, and then gave me very solid assurances that my small complaint was valid, and helped remedy the problem. I am not accustomed to such attention to detail, & left feeling like a very valued customer! Thank you Olga. I can clearly see why you are a manager, but I do hope El Pollo appreciates you, and that you enjoy great rewards for your care. read more

Inconsistent. I've been here several times in the recent months, simply because it's a family favorite. Great meal when it's prepared well. Over the weekend, the GM was working the window and we had the best meal. We returned today (I wasn't lying, we love EPL) and it was the worst it's ever been. The chicken was cold and had a rubbery feel to it. The skin was flabby- not crispy. The pinto beans were thick and had absolutely no taste. The beans had to be old. So disappointing- needless to say, we are giving this place a break. I will say, I am a big fan of their app. It works very well and I think they have a great reward system. read more

I ordered double chicken salad and I was charged for the extra cilantro dressing while they gave me 4 containers of Sala that I DON'T REALLY CARE. This is highway robbery and taking advantage of customers. read more

Very deceptive. Double chicken Tostada.Only a few pieces of shredded chicken. Very disappointed at the Menifee location. read more

El Pollo Loco - Double Chicken Tostada Salad - Fast Food Near Me - Menifee, California

Food is probably good like most el pollo locos. But who knows last two times we go there to order and they are out of chicken. But some be ready in 25 minutes is what I'm told. Both time at 530 pm. Aka dinner time who running this place. Bad management when the manager can't make sure you got chicken at a chicken restaurant at dinner time. If they getting 20 bucks a hour they are over paid. But I notice they reply to reviews with same basic b/s line we sorry for the experience but twice in a month to have no chicken get a good manager. When customers wait in the drive thru to order and u don't have chicken then ur stuck till you can get thru to leave. If manager would put a think on it and treat people like they want thier buisness he or she might have common courtesy and put a sign out that your out of chicken at start of drive thru for no one waste 20 minutes getting thru with no food. El pollo loco house of no chicken. In case manager don't know pollo means chicken read more

Bad frontdesk customer service! I placed an online order 30 minutes before I got in store to pick up. When I came in, store has not started my order and the big guy told me to wait a bit (for him to get people in-store placing order then we would start to make my two chicken salad. He even told the guy who placed order in store "Don't worry about him! He has online order." WHAT A TERRIBLE! read more

Me and my husband got food poisoning from here. Something needs to be done. I will contact corporate office to complain because this is unacceptable. read more

Waited 35 minutes in drive thru only to be told there were no chicken breasts available for 30 minutes. Ridiculous wait. Seems understaffed. Most importantly, I completed their survey with this information plus additional. I asked to be contacted. Never heard a word. We won't be back. read more

I have no idea what is going on with this place. They close at random hours. No signs or anything. Today they were closed at 7:50pm. We placed an order online for pick up and store is closed lights out and everything . This happened at least 3 other times. How sad! read more

We love this El Pollo Loco it has always meet our expectations I love the salads it's healthy and delicious at the same time! We only order trough DoorDash and have never ever gotten a bad meal! Thank You Nickie read more

My Reviews Preface: * People have different taste preferences. I.e. seasoning, spice, etc., mom-n-pops fancy, fresh/organic ingredients. * Customer service, can be tricky based on people's personalities. * So, I'm of the opinion that you try the place your looking to eat at & judge for yourself, unless there are horrid reviews, of course. Actual Review: Atmosphere: adequate Dining Set-Up: adequate Customer Service: varies but adequate, as it pertains to interacting with them (i.e. taking orders, etc.) Cleanliness: adequate Timing of Food: varies (detailed below) Food: not always consistent. In this specific case, I've included pics of my last meal ordered - enchilada plate. Price: appropriate when foid is prepared correctly Overall: There is just something about this location that seems to struggle with a consistent flow of customer service, food prep, timing and getting my order right. One really doesn't know what to expect, really. I am fully aware this is technically a fast food joint, however, with claims of food exceeding a typical fast food chain, there can be some expectations on quality of said areas. Realistic expectations, of course. Why I decided to give it 2 stars - just the unsteady "flow" overall. read more

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Why is it every time I go to this location that its closed? They keep closing the drive thru when their hours say they are open. I hope the owner is aware they are loosing lots of customers. This has happened 3 times now. What is going on over there. read more

I drive all the way over to Murrieta Hot Springs Rd, Murrieta to avoid the Menifee location. This location is run horribly! They run out of chicken all the time, their lines are horrible, the management is unable to hire or train properly, they can't count money, they don't even have change so they've told me I must use a debit card, orders are incorrect, close when they feel like it. I found it worth the drive to go to the next city where they properly run it! read more

I ordered a 12 pieces meal today. We're disappointed !Chickens are poorly served. Feels like they've been reheated - they are dry, chewy, and burnt. read more

I am a vegetarian, I asked for a BRC with easy cheese and add alvacado and slightly grilled they charge extra which don't mind but when they don't make what you paid for it's really disrespectful.. I feel cheated or "burned"! I called the manager she was insincere and detached, my advice is not to give these ppl your business ( 10/05/2023 3:00 pm Friday) read more

Food is always delicious always the service is always on point the manager that worked the front cashier last night was very nice and pleasant. She was very attentive to all of us with a nice attitude and smile you need more people like her I thought she new almost all the customers the way she was having conversations with them even with me. Getting to know your customers is key and she's has that. I like the music that was playing as I enjoyed my meal the lobby was really cleaned a very relaxing environment. read more

I ordered the chicken avocado chipotle burrito as I love spicy food. However I don't like food so spicy that your lips turn numb and your insides get hot like mines just did. I checked the menu to see if they had an inferno sign or extra hot and couldn't find anything. Called the manager and she didn't have a clue of the level of spicy. She said it was a pre made sauce. The menu says house made. However it was made this burrito should be labeled as inferno hot, spicy, extra hot something... Not chipotle. I had to throw my burrito away as my eyes were watering and my mouth turned numb. I will call corporate first thing in the morning. read more

Rude. I placed an online order for pickup. I drove through the drive throw to pick it up and the lady said I had to go inside to pick it up. I asked can you bring it out and she said no. read more

I'm not sure if we were just starving or if it was really good, but either way, we were happy with our experience here a few weeks ago. We got the family chicken meal, it came with rice, and we chose sides of mac and cheese and mashed potatoes with gravy. They offered flour tortillas for us but we ended up not using it. The chicken was perfectly roasted and it was rather healthy, nothing too insane. However, much better and crispier than the rotisserie chicken you get from Target or Stater Bros. A lady handed us free churros right from the front counter because her meal came with it and she said she didn't need to be eating it, so we got it for free. The churros were pretty good and a great way to end our meal. We went around 7:30 pm and it wasn't too packed, our food came out rather quickly and it was nice to be able to see the chicken being roasted right behind the front counter. For a fast food place, the food here is pretty decent. read more

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Please just get it over with and close this location down. Let Taco Bell take over the location. That or get your shit together and quit serving the crap you've been putting out. Pollo Loco has a great menu when properly prepared, how about some training time for your employees. They miss the mark on every visit, that's why we won't go there anymore. read more

Picked up Dinner today. Family meal with coleslaw and beans. The beans were really the only good item. We found a bag in the coleslaw. It looked like one of those plastic gloves that employees use. It was mixed in with the coleslaw. Yuck! We threw the coleslaw out. The chicken was hard. It seemed like it was yesterday's chicken, or it had been sitting out for a while. The special mentioned 4 churros. No churros at all in the bag. Really a shame how they service clients. We will not be going back anytime soon. read more

Currently here, Sunday, Mothers Day, no flour tortillas or salsa available for the meals. Why El Pollo why?

Ordered the habanero salad and they put no chicken or cheese on the damn thing Asked for hot sauce they gave me zero read more

The food isn't BAD, but they are extremely slow and they always forget something tortillas. Remember to check your bag before you leave because you're almost guaranteed to be missing something . read more

As soon as you walk into the door you are greeted. Something you no longer see at other places. The food and service was really good. You can tell the food was freshly made. Everything seemed to be running smoothly. Definitely will be stopping by when in town. read more

El Pollo Loco - Restaurant - Fast Food Near Me - Menifee, California

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Never again for 3 things chicken was dry ,salad no dressing on it,broccoli was out of a bag and in the microwave that cashier handled that and did not WASH HER HANDS and went back to cashier ingredients. NEVER AGAIN. read more

I come by this location 2-3 times a month to pick up food for my family of 5. I always place my order on the app for my convenience. I've never had an issue with my orders. When I walk in, they know who I am, and I'm always greeted with a smile. My food is always ready and waiting when I arrive. All salsa, utensils, etc. are in the bag, and there is no need to ask for anything. The restaurant and bathrooms are always clean, the music isn't too loud, and it's never really crowded. It's definitely a location to visit. read more

Fast Friendly & Hot food! Clean inside the resturant!Thanks for a great experience!

Curbside SUCKS!!!! Every time I do it, the food is not ready by the stated time!! I always have to call them to bring my food. And that's after waiting an extra 6-10 minutes!!! Ridiculous read more

Super slow ! Be prepared to wait 40 minutes to an hour in the drive thru . Once you finally order you still have to wait for them to make your food . They also end up forgetting your tortillas and if you ask for more salsa they'll tell you there's already some in the bag and there won't be. read more

Pollo Loco is our to go just about once a week. We've never been disappointed! But today, I felt I needed to leave a comment. After a long few stressful weeks, and a day at the hospital with my mom who is facing a lot of scary procedures, I decided to do our to go meal as I just don't have it in me to cook tonight. Emotionally drained physically drained and mentally spent, I pulled up to the drive-through, I was blessed to have Richard take my order. In a few short 30 seconds or so of him taking my order, I was smiling. What a joy he is to be welcomed at the drive-thru. So, Richard, if you are reading this, thank you for making me smile on what has been a very long day. read more

Ordered a "chicken quesadilla" I mean a cilantro and onion quesadilla, is pollo loco running out of pollo because where was my chicken in the quesadilla!? My sisters chicken burrito as well nothing but beans and lettuce where is the chicken ??? My local pollo loco in perris gives us the real deal but here in menifee idk why it's always a fail. Kmon cooks in the back we're paying for our food! read more