The food is good. Too bad the restaurant doesn't match their prices or quality of food. I'd say their burritos are comparable to Chipotle. This was my first time here and will not be going back. Mostly I just felt like there are so many other places with just as good of food that are priced much better and have a better environment, so why would I come here? Overall, poor value... $7 for just a decent burrito? No thanks. Not here. read more

Worst El Pollo Loco I have been to in quite a while. Visited here on the 12 of September in the evening. The staff that night was very rude and not helpful at all. The service was terrible, when our food was ready our name wasn't even called. Not sure who the young lady is who may be a shift manager or manager of some sort, she is rude and had a group of friends or relatives in the restaurant getting free drinks and being very loud. Disappointed with this place and will never return to this location. read more

Food was ok. Quality of the food is much better at their Chandler or Riverview locations. It would definitely be more beneficial to travel a little further to one of these other locations. Bathrooms were dirty and didn't have toilet paper. Employees seemed bothered when notified of this. read more

Came through drive-thru around 8pm and ordered a 16 piece meal and a double chicken tostada salad. When I got home, I was missing eight pieces of chicken. I called and talked to Elizabeth and told her of the mistake. She asked for the receipt number so she could pull up her copy. She put me on hold for a few minutes and came back on to tell me that I DID receive my entire order because the employee was positive they had packed it. I told her no, the employee was wrong. She then said she would have to look at the camera. Again I was put on hold for maybe a minute, then came back and said we will give you another eight pieces. No apology, just attitude. I drove back and this time, I went inside. I handed the receipt to the young man and explained what happened. He handed the receipt to Elizabeth. She never came over to apologize, in fact she didn't even look in my direction. I know we are all human and can make mistakes but to give a paying customer attitude for a mistake made in your establishment by your employee is unacceptable. read more

Still looking for the avocado. They got my order wrong at the window. Already half ways home. This was suppose to be the chicken chipotle avocado burrito. After further inspection and eating rice beans and chicken burrito, I did find a small sliver of a avocado in the bottom half of the burrito. read more

El Pollo Loco - Mexican Near Me - Mesa, Arizona

I'm not sure how this place has 2 stars my wife and I have been coming here for years and everything we get is amazing! I highly recommend the tostadas ! Off the chains !!!! Quick and healthier not greasy fast food ! read more

Entered the drive through line at about 6 pm. I noticed the guy ahead of me giving a "thumbs down" sign out his window as he was ordering. When I ordered, I was advised that they had no white meat. Really? Now, I am stuck in this line and ended up getting legs and thighs. What kind of management lets this happen? read more

Food is OK if you go early. If not, it has been cooked for quite a while and can be dry and not the quality you would expect.

The last 3 visits through the drive through they have forgotten my tortillas. I know I should have probably checked but I rarely come here and I forget. I won't be going to this location again. It was $18 for 2 chicken meals which isn't cheap for fast food and I at least expect them to give me my 2 tortillas..... read more

Cannot fulfill orders on door dash always cancel, why even offer? Will never order from them again

This is the filthiest El Pollo Loco I have ever been to. Health Department where are you!! Food all over the place behind the counter. Funk behind the coke machine visible to all! Tables and floors filthy. And hardly anyone in the place. The manager or lead making customers wait while she scolds the counter help. Come on! read more

I love this place. Clean everytime i go. Hot salsa YUMMY!!!! I eat a salad with double chicken. The family eats burger king next door. No burger king for me. Thanks crazy chicken read more

My favorite spot for those nights when you don't want to cook but don't want to go to a restaurant. Very reasonably priced and the food is very good. Love the green guacamole salsa. They will also give you a bag of fresh serrano's if you ask. read more

not impressed! ordered 3 tacos al carbon at 1.49 each and total came to 6.47. $6.47 for three tacos? "you didnt want the combo? they want us to sell the combo." i didnt ask for a combo. cashier gets a manager and they started talking in spanish in front of me. they had a little attitude afterwards cashier, manager and food was disappointing. i wont be back. read more

Food was great service was good as well. Dining area appeared to be clean, atmosphere was good. Tray food was on seemed to have an odor as though it was wiped down with a dirty rag but everything else was good. Pretty quick service. read more

We came in with our daughter for some fresh cooked food. We ordered the food and asked for a few special requests and they were super helpful. Elizabeth the manager was friendly and helped us with our order. I'd recommend coming here. read more

Absolutely the best chicken in town! Being on a low carb diet, it's hard to find fast food, endless options here! Their salads are also delicious. read more

Just moved to AZ from CA, was in the mood for EPL, so I came to this location since it was closest. I ordered a poblano burrito, it was very bland, not much flavor at all. The salsa bar salsas all looked watered down and the cilantro looked old and wilted. I won't be returning to this location. read more

I ordered two tacos, chips and a drink. No complaints! The tacos were excellent. I'll definitely be back.

This visit was upsetting to say the least. My hubby had hard tortillas and ask three times until they stopped microwaving the crap out of them. His food was cold and when he asked for new food, the manager refused to give him the sides. She did give him one piece of chicken when he purchased a 3 piece meal. We got upset and our dinner was ruined. read more

Restaurant was clean, the staff were friendly, and the food was acceptable Mexican Fast food as expected.

I normally don't like to review chains but this is as a warning! I've been to other El Pollo Locos that were good but this one always has burnt chicken, we've gotten chicken bones in our meals two different times, and have experienced wrong orders. read more

We have been here before without incident but tonight we went in for the family meal and had an Entertainment coupon AND a one week expired coupon. THEY WOULDN'T TAKE EITHER ONE! Manager was rude and wouldn't even talk loud enough for us to hear him simply say "too late" to the expired coupon. Who knows why they wouldn't take the Entertainment coupon! What a jerk. We walked out. read more

This is honestly the worst El Pollo Loco I've ever been too. The employees are the rudest people I've ever encountered. They don't acknowledge you when you walk in and just keep talking to each other while you wait there until they are done talking to take your order. When they finally decide to help you they don't even say hi they just will stand there and look at you until you start talking. We also had an item missing from our drive thru order so we had to drive back to get the item. They didn't once apologize or show any sympathy for not including the item and for us having to drive back for their mistake. The manager was aware of the situation but didn't care and only cared about getting food for herself and taking a break. The manager's family then came in and she ordered the employee to get their food ready over me, a customer, whose order was messed up. Employees were also joking in the back about this must be why they have a low rating on Yelp. I will never be going to any El Polo Loco location ever again. read more

Had the worst experience ever at this location. I had the unfortunate event of ordering my food and getting home to find that my order was wrong!!! I ordered TWO chicken bowls , one for me and one for my husband. Along with 2 chicken legs for my 2 small kids,,, well not to mention that not only did I have to miss out on dinner with my family and drive back 15MINUTES , but I also got such a disapontment with the managers way of "fixing" things. Since they did not get my order right and failed to add a second chicken bowl to my order the "kind" store manager was going to give me 2 free chicken bowls ( I would get home and have 3 chicken bowls) ,,, I said no , I don't need 3 chicken bowls I only need what I ordered 2 chicken bowls. I said I wanted my order refund since I had to drive back and miss dinner with my family and my time and gas is not free , and giving me a 3rd bowl would not work since we are only two at home. The assistant manager Guillermo said no, his boss the store manager told him I get 2 bowls and that's it!! When I asked him what he wanted me to do with the third extra bowl that I didn't need, he shrug his shoulders and said that's all you get. He got his store manager on the phone and I got the same attitude from him. I'm not pleased that they tried solving the problem by being wasteful with food after I told them it was no good since no one would eat it and would just be WASTED FOOD. They could of just refunded my order of only $20, APPOLIGIZED for their mistake instead of giving me attitude , saved a paying coustomer, and NOT HELD UP THEIR DRIVE THRU LINE for another 15 minutes and piss off even more customers. As a business owner my self, I would rather lose $20 and keep my coustomer happy and coming back ,,,than to anger them by "fixing" my mistake with what I THINK is right even after the fact they just told me it would be wasteful. As I was leaving with my one chicken bowl the asistant Guillermo was so apologetic and said if it was up to him it would have been a different story. I wonder if he really sympathized to see me so irritated or if he just said that since I asked for regional managers information. Sooo what did I leave with after that? Just the 1 chicken bowl that was missing to begin with ,,, AND STILL WRONG!!! I asked for no tomatoes or pico de gallo,,,and yes sir, sure enough my food had pico de gallo on it when I got home. I even double checked that the only tomatoes on it was the one from the pico and the lady said yes. It's sad since I'm pregnant and have been having cravings of their pollo bowl and I had been there 3 TIMES THIS WEEK. Still have proof of my receipts that I plan on e -mailing their regional manager Jose Camarena. Shame on me for not reading their reviews before going to this location. Sad to read so many people are dissatisfied as well with this location. read more

a little pricey but, DAMN, that chicken is good!

Decent food, however ruined all chance of my returning due to the absence of management. Poor service with miss communication and negative attitude from the "manager" shows this place doesn't deserve our families business. First and last time we will go to El Pollo Loco. read more

My favorite fast food of all time! I just spent several months away from my Arizona home in a northern state that knows nothing of Mexican food. My first stop when I returned to Arizona? You got it! El Pollo Loco!!! Authentic, fast, cheap, and oh so yummy. read more

Stopped in to try the chicken,,Was very disappointed..chicken overcooked and dry hard to Swallow ..Had to smother in sauce to get it down..Place was dirty..Will never go back read more

Bad bad very bad service... I've been here once before and had an ok experience ,thought I'd give it a second chance since it is close by.. as soon as i walked in i was greeted which was nice , but once i ordered i was given attitude while asking if i could have a side of corn . Apparently she didn't want to add it to my order after she got my total. I said nevermind ,paid and went to sit down. I couldn't help but notice her looking at me now and then while talking to other employees, but they called me up to get my food and they forgot to give me a cup for the drink i ordered. I asked about it and she was very rude saying i didnt pay for it when it clearly says on my receipt that i did. After a while of arguing i asked to see the manager , she informed me that she was the manager and didnt care what i had to say. All in all i was very unpleased with the service and attitude from her. I did get a glance of her name tag before she rudely walked away (still without my drink) , her name was Angie. I dont know if she was just angry that day , but that is no way to treat anybody, other customers expressed that they were also upset at what they witnessed. I will not be back. read more