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    El Pollo Loco

    3.0 (137 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 3 weeks ago

    Order El Pollo Loco Takeout or Delivery

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    EL POLLO LOCO ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Good for kids
    Good for groups

    Recommended Reviews - El Pollo Loco

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    Imani G.

    Two stars for the great customer service but the chicken couldve cooked longer...a shame cause we come here often

    My beautiful taco creation
    Ari H.

    Man I love el pollo loco chicken. I grew up eating fire-grilled chicken and loco salad. I'm happy that el pollo has stayed consistently delicious over the years. Tip: I've found that the chicken and corn taste better in the afternoon compared to the morning. The chicken tastes better when it's been marinated for longer before going on the grill. Make sure not to forget the avocado salsa and pico de gallo!

    Self serve
    Joyce G.

    Been going to El Pollo Loco since way back when. First time at this establishment though. During the coronavirus pandemic, no seating is allowed. Area looked clean. Noted the hand gel by the order window which was much appreciated. I wish all restaurants had that. My daughter and I both had coupons thanks to our trusty mail flyers. She ordered the grande avocado bowl for $6.62 and I got the two taco platter which included beans and rice for $5.51. I was disappointed with my order though because they didn't have any spicy shrimp taco so I ended up getting two chicken avocado tacos which tasted good, but I REALLY wanted two different tacos. What bothered me was the fact that it took them awhile to realize that they didn't even have any spicy shrimp tacos! So annoying!! I have the app, so I can earn points towards free food. Scan the bar code on your receipt in order to get your points.

    Keila P.

    Forgot to take a picture before I started eating! This nachos are amazing.. they are cheap, good quality and delicious.. You gotta love El pollo loco. Staff is super friendly, helpful and nice Love this location 10 out of 10

    Chicken bowl

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    10 years ago

    Their business hours are wrong. Drove here just to not be able to get in.... Horrible

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    11 years ago

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    7 years ago

    Business owner information

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    Jessica B.

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    9 years ago

    Mmmmmm. Love this place. Workers are nice, and my order is usually right. Chicken is always delish. Thanks.

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    In-N-Out Burger - Animal Style Cheeseburger

    In-N-Out Burger

    3.7(641 reviews)
    0.8 mi
    $

    Never disappointed with #5 Pasadena!…read more Always fresh, always delicious, always excellent service ! Cheeseburger with double Grilled Onion and no Tomato! Absolutely awesome!

    About 20 minutes ago I came to in n out, and had I'd say the worst experience I've had. I've never…read morehad a negative experience at any in n out ever, but the customer service & food was not it this time around. Ordering from the gentleman at the side walk was probably the only positive, very nice and repeated our order back to us. As we got to the window,we were greeted by a very obviously distracted cashier, he had first messed up our order when repeating it, then corrected himself. As I gave him my card to pay, He did the bare minimum to try to reach for it and I had to over extend myself so he can take it ( I am pregnant & visibly so ). He takes the card,charges and when he gives the card back, the same thing, does the bare minimum to give it back. His attitude was very snobby and didn't give "that's what hamburgers all about". I asked for an extra box before leaving and he gave me the box with attitude, I'm assuming because I disrupted the conversation he was having with his coworkers. For our food,Our order was wrong, we asked for cheese burgers,one with no onion or tomato the other as is. When we left to eat our burgers down the road, we saw BOTH burgers had no cheese (which we were charged for) & one burger had tomato. It was upsetting to see that an establishment we normally go to and have no issues with, gave us both disappointing customer service & food service. Oh, to top it off, I didn't receive a receipt to be able to go back & let them know about the mistake they had made on our food.

    Photos
    In-N-Out Burger
    In-N-Out Burger - Where are the diced and whole onions I paid and didn't get what i wanted

    Where are the diced and whole onions I paid and didn't get what i wanted

    In-N-Out Burger - Image

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    Image

    Sandwiches by Connal - Corned beef grinder with avocado

    Sandwiches by Connal

    4.0(724 reviews)
    1.6 mi
    $$

    Sandwiches by Connal is a Pasadena institution and an essential stop whenever I am back in my…read morehometown. I have such fond childhood memories of going there with my parents and grandparents and receiving what seemed like foot-tall soft-serve cones. They also make the best malts, terrific burgers, and excellent deli sandwiches. The pastrami on rye and grilled cheese are dependable favorites--or you can splurge on a classic banana split. Add fries, with or without chili, and you have the perfect old-school meal. When I was growing up, they called what most people know as a chocolate-and-vanilla twist a "ripple." That is still what I order--and what I call it--wherever I am in the world, even when people look at me funny. Whenever I am in Pasadena visiting family and friends, a stop at Connal's for a ripple, shake, burger, and fries is practically mandatory. Some places serve food; others hold generations of memories. Connal's does both.

    I ordered a typical salami grinder. I have had done this for 30+ years+…read more Today there was no menu to-go, no menu inside the restaurant, and no available menu online. The salami was processed, not dry. It came with a major portion of yellow mustard (not requested), tons of finely chopped wet lettuce, no cheese. Horrible and soggy. I would have requested my money back, but it was a to-go order. The quality of the entire restaurant has gone, and it seems no one cares, as this has been going on for over a year. Inside the restaurant, the tables were empty and unclean. The wall decor sign for the restaurant, was broken and meant nothing as it was missing the store name. It was an icon restaurant, but now broken, and terribl.

    Photos
    Sandwiches by Connal - Inside seating / 50's decor

    Inside seating / 50's decor

    Sandwiches by Connal - Chili-Cheese Burger (no lettuce) - Excellent.

    Chili-Cheese Burger (no lettuce) - Excellent.

    Sandwiches by Connal - To-go packaging

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    To-go packaging

    Panda Express Innovation Kitchen

    Panda Express Innovation Kitchen

    3.6(630 reviews)
    3.0 mi
    $$

    My favorite Panda for sure. Best one around for miles. It's because they have a large staff, it's a…read morelarge facility, and the food turnover is quick. Stuff isn't just sitting there for hours like at some of the smaller Panda locations. And there's nothing worse than stale orange chicken! Another bonus is that they have dishes here you wouldn't find at most other spots. That's why they call it the innovation kitchen. They are creating different items and you're their test subjects! Anyway, a good time was had by all!

    I am a resident of Hastings Ranch. I am writing to report an unpleasant experience I recently had…read moreat your Hastings Ranch Panda Express location. During my visit, I ordered a Family Feast with chow mein, orange chicken, chicken with green beans, and eggplant tofu. Since I do not like tofu, I politely asked the employee serving me, Austin, if he could provide the eggplant with little or no tofu. Austin immediately told me that he could not do that and that the dish had to be served with tofu. Unsatisfied with the response, I approached the cashier, Hannah, and asked if I could speak with the manager. Hannah responded professionally and asked if she could help first. She listened to my concern, treated me respectfully, and attempted to assist me. I even complimented her by saying that she demonstrated excellent customer service and that I would hire someone with her attitude anytime. After hearing my compliment to Hannah, Austin appeared upset. Instead of focusing on serving customers, he approached Hannah and confronted her. He then went to find the manager, Ken. I found this behavior unprofessional and inappropriate, especially in front of customers. I even have a photograph showing part of this interaction. When Manager Ken came out, I explained my concern regarding Austin's attitude and lack of customer service. After some discussion, Ken eventually agreed to provide the eggplant dish with only a small amount of tofu. This demonstrated that a reasonable accommodation could have been made from the beginning. My concern is not the food itself but the manner in which I was treated. Austin seemed more interested in defending himself and discussing the matter with coworkers and management than serving customers. His behavior created an uncomfortable atmosphere and reflected poorly on the restaurant. I would like this matter reviewed and hope that additional customer service training can be provided. On the other hand, I would like to commend Hannah for her professionalism, patience, and excellent customer service. She handled the situation far better than expected and represented your company well. Thank you for your time and attention. I look forward to hearing from you regarding this matter. Henry Aba

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    Panda Express Innovation Kitchen
    Panda Express Innovation Kitchen
    Panda Express Innovation Kitchen

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    El Pollo Loco - hotdogs - Updated September 2026

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