How do you go to a pollo loco and they only have 2 pieces of chicken! I ordered a family meal and I was told there was no chicken and If I could wait 15 min there is no way ! Not a good service. read more

I was pleasantly surprised at how good everything was this time. Three chicken was moist and nicely cooked with a good char flavor. The coleslaw was crisp and not overly sweet. I ordered online and pickup was quick and easy. Only thing is that it's not always consistent since I've had experiences where the chicken was burnt and dry. read more

El Pollo Loco - Chicken - Fast Food Near Me - Petaluma, California

Why does this once mighty chain continue to decline? I have to say they've lost their focus. When they were chicken only, you couldn't touch them for freshness, flavor, quality, everything. Now, with the huge menu (shrimp and avocado enchilada, anyone?) that's all gone. I've eaten here a few times, and also visited the San Rafael location. This visit was particularly disappointing. I ordered a 3 piece combo - I had even earned an award for free food having eaten there so many times in the past year - hoping for some miracle I guess. This time, the thighs were practically meat-free. I don't know what kind of scrawny chickens they're buying now. Even worse, all 3 pieces of chicken were way overcooked, stale even. Probably had been cooked earlier in the day and reheated, and not in a good way. And then there's the house salsa. Oh, how I loved the house salsa! It's great with tortillas or to use as a condiment with the chicken... this past visit it had a distinctly odd flavor. Was in vinegar-y? Citrus-y? I just couldn't tell... what it was NOT was salsa-y. Really disappointing. Sorry, EPL. I think our 30 year relationship is about to come to an end. Those great old days in Santa Ana in the 1980s will always be a fond memory of "wing lovers specials" and watching flame-broiled birds come off the grill at lunchtime. And yes, even paying for extra salsa before the days of the salsa bar. I'd happily pay if it tasted the way it used to. And if the chicken was fresh. Goodbye, old friend. read more

El Pollo Loco - Is there any meat on that bone? - Fast Food Near Me - Petaluma, California

We ordered the chickenless burrito and asked for it to be vegan (as it states to do on the menu board). Unfortunately, we had a hard time with person taking our order, she kept saying it was vegan but with further inspection of the ingredients I had to tell her that the queso fresco is cheese and dairy isn't vegan. And I never could get an answer if the creamy cilantro was vegan. But she finally did understand and ran to the kitchen to get our order straightened out since she hadn't entered it correctly. Our burritos did seem to come out vegan, no evidence of any dairy. They were good size and were okay. It's just frustrating when employees have not been trained to understand what is in the products they are selling and how to enter orders properly to adhere to dietary restrictions customers have. read more

Ordered using their app while waiting at a stop light. Perfect size for a quick work lunch. Staff was pleasant and following guidelines. read more

El Pollo Loco - Grande Avocado Chicken Bowl - Fast Food Near Me - Petaluma, California

Fresh food and good service I will recommend to all my friends !!! I love the tacos and burritos!!!

I'm got the Double Chicken Avocado salad and as usual it was GREAT! Love El Pollo Loco!

why do people say it's closed? I ate there yesterday and it was great! Right next to redwood credit union, walked there after I did work at the bank. Anyhow, love love love the chicken. I didn't care for the quesadilla, the cheese is too cheesy if that makes sense, it over powered the dish. However, the chicken is incredible, so much better then kfc, they slow grill it in front of you. Not like what-a-chicken that grilled outside, I wonder what happens when those get bird bombed, uhuh. Anyhow, I am glad I found this spot, I'm giving it 5 stars when it should be 4, just because I disagree with the low raters, so there. Look for their mailer, the chicken is half the price as what-a-chicken or kfc, and is the best of them all. I do like what-a-chicken for dry ribs, but I really like el pollo loco in petaluma. read more

Well for the second week in a row I'm writing a one star review and would like to leave a negative star review. I believe the crew must have been made aware of a negative review and I think they recognized me this week. The service was quite and efficient i compliment them on their much better service this the response I got was shocking. It was ya we like you too in a very sarcastic manner in fact flat out nasty. When I got and opened my food I knew they recognized me I will bet that they spat in my food and I was just nasty. Of course we didn't eat it. I still considering a call to the county health department and requesting a inquiry. The ownership or corporate management needs to clean house and terminate the entire crew from the general manager on down. read more

Where to begin.....so I went during a non-busy time (1:40pm) and there was no one in the drive-thru and maybe 2 cars in the parking lot. Not the normal lunch time and definintely not busy at all. I went through the drive-thru to place my order. First thing was the chicken & shrimp tostada with a small drink. Second item was the Pollo Bowl Combo with a small drink. Needless to say, the Pollo Bowl combo did not come with the tortillas, infact the person who took the order for some reason put "not Tortilla" on the receipt. Why? Who knows. Now onto the Chicken & Shrimp Tostada. The receipt was correct but that the meal that was handed to me was not! What was in the bowl was the Shrimp Tostada which contained mangos, no chicken and cost about $1.00 less. This was for my boss, mind you he does not like mangos and since it was difficult trying to get them all out he ended up eating just the shrimp and throwing the rest of the meal away. And to top it off, he tried to eat the sliced avocados that were in it but they were hard as as rock. These were some seriously hard slices of avocado. Now to the drinks. The person at the drive-thru starts to hand the 2 drinks to me and says "oh before I forget, this one is the diet coke." I then asked for a cup carrier to which he provided it to me. But almost lost the drinks because he did not know how to properly assemble the carriers so you can place the drinks in securely. Then I looked at the lids and ask which one was diet and which was the Dr. Pepper. I kid you not, his response was "oh the one I told you earlier was the diet coke." I looked at him and said that I have no idea which one that was because he took them both back and looking at the 2 lids none of the drink indicators on the top were pushed so how is someone supppose to tell which one is which. I mean really, it isn't hard and it isn't rocket science to push down the "diet" and for the Dr. Pepper push down the "other" indicator. He then said he could redo both drinks. Ya think? So all-in-all for a completely non-busy time this was not a great experience, employees not trained properly, not getting the meals you ordered, having to throw one meal away (he didn't want me driving back and having my meal get cold). almost having 2 drinks spill on me because the drink holder wasn't assembled properly, etc. And before anyone says I should've checked the food I really shouldn't have to take everything out of a bag, take all the lids off and examine the food (easier to check when you go through McDonald's or Burger King). Now I can't say much about my bosses food as far as taste goes I do have to say my Pollo Bowl was just the perfect size for a late lunch and was very tasty. read more

El Pollo Loco - Pollo Bowl - Fast Food Near Me - Petaluma, California

For all you people giving 2 stars for there drive thru... Really??? Know your shit before u open your pie hole... Petaluma has a hold on "drive thru dinning" hints reason it never moved..It was grandfathered in.. So enough of how u can't drive your junk..This is about the food.. Killer service, nice people, fresh food, very good. God damn it ..It's a fast food joint.. It's so much better then that shitshow they call MC Donald's down the road... All you clowns who bitch about the drive thru...Go drive bumper cars at the carnival... Peace alll read more

El Pollo Loco - Fast Food Near Me - Petaluma, California

First time I ever tried it, and I gotta say it was really good. I love the grilled chicken (it's the only grilled chicken fast food I know of). As being a Californian, I know my Mexican/American food, and the one thing Taqueria's screw up is the chicken. They prepare it like pulled pork and it's always rubbery and chewy. Not here, got good food at a fair price, 10 bucks for 10 pieces of chicken works for me. read more

Ordered two 2 piece combo to take out. Asked for side orders of coleslaw, corn and mac n cheese. Got home and found the mac was replaced with a salad(?) chicken was over cooked and dry. Coleslaw was tasteless. Asked for two different kinds of salsa and received four of the same kind. Maybe it was my fault for not unpacking the whole order on the counter!?! The counter service was by two different women who, apparently, wanted to be somewhere else. Not a pleasant word or even a hint of a smile. The entire staff communicated in Spanish including standing in front of me. Not a business that we'll returning to nor we can honestly recommend to anybody. read more

Not the worst run El Pollo I ever went to but, it's heading in that direction. Nearly every time I order something they get my order wrong or something is missing, and I have to go back or just do without. Food quality is also hit or miss here. Very inconsistent. Service here ranges from I just don't care attitudes to downright rude. They often give me looks when I just asked for a couple extra sauces. I remember that El Pollo is built on concept of an open salsa bar where you can get as much salsa as you want while you eat. This location never opened the salsa bar again once the COVID restrictions ended. Despite the reasonable prices there are better options in town in for citrus grilled chicken. Look over on Washington street. read more

I love the nachos ! My favorite hands down . However, I've ordered a burrito twice & both times have been disappointed . As I bit one end of it , it was missing the other ingredients ... then I got to almost the end of my burrito & the rest of it is there it should all be together when you take a bite The salsa was also expired & on some occasions the chips have not been included in my meal read more

Okay,this is the worst mexican restaurant ever! First if all,they usually only have 2 to 4 people in there and the service is TERRIBLE! Second of all,the chips are disgusting and this girl who served me was so rood.Also when i said ''can I have more salsa and napkins''she rolled her eyes and took her lunch break!?I mean who does that! Third of all, the food is disgusting and when you have have of a burrito you feel like you are going to barf! Finally, the first time I went I did not expect what would happen so I was on a road trip but we had to stop for lunch before we left.So we went through the drive through and we got NO answer we tried again still no answer.Finally we got a answer and when we pulled up it was like a 15 year old TEEN!SO we left and ate some where else! I hope this placed closes its doors and gets demolished. read more

That mean old lady you have right now whom I was hoping not a manager, should stop giving everyone a dirty look every time we ask for extra sauce! It's not the end of the world if u give us a few grams of sauce or more salsa! Every time! We love the food btw! Just not her attitude and the dirty look! read more

Best food ever Chicken Avocado WrapChicken BowlPiece ComboGrande OptionCitrus Grilled Chicken

I visited this location today, was my first time in here the chicken was delicious, the services was fast, all dining tables was clean

Buen servicio y comida fresca./// goo costumer service and fresh food come and get good food

I have salads there regularly. Tonight's salad was sub par. Dried chicken and the dressing was watery. The size of the pieces were all in consistent. Enough for me to reconsider going there again. I hope they get it together. read more

The chips had a lovely burnt oil taste, we asked for mango habanero sauce added to food... didn't happen, consequently it was dry af. The Double Queso quesadilla did have quite a bit of cheese and a couple pieces of avocado... and yet still on par with the Taco Bell Crunchwrap, which is basically a soggy used baby diaper after 6 minutes. Drinks were wrong, basically there was a lot wrong. We did get a whole single napkin to go along with the order though! That was a nice extra touch. And the churros; pretty hard to fuck up being it's just fried dough and sugar. And yet here we are with burnt churros lol. Don't come here go somewhere else. Not that you could find the place seeing as there's no sign on the side with the drive in and even that was a kind of confusing layout. Watch your tires too, gotta love scraped rims. read more

I give one star because the food can be good. What isn't good is that most of the time the employees don't understand the order or just don't seem to be properly trained. Also what isn't good is the employees usually don't seem to be welcoming or friendly but more like socially awkward. There have been times where I have gotten my food and when it should be warm it's cold like someone had ordered it and didn't take it and it's been sitting there. I haven't reported it because I felt it was a fluke and also because my lunch break is only 30 minutes so I only have enough time to drive over and back with time to eat quickly before returning to work. Definitely try the chicken avocado wrap or salad. Just know they go heavy on cilantro. read more

I want to say I love Rohnert park el pollo loco, staff is professional and efficient. The Petaluma location well I went there twice in the last week first time they didnt even respond to the drive thru I had to ask for help, then when I asked why no one is helping me, the girl told me with an additude because "were busy" Now my second bad experience my son was screaming, in the car and throwing a huge temper tantrum. I had ordered the double chicken avocado salad... and they forgot dressing, napkins and a fork. The chicken was mixed with bone and cartilage and the lettuce was brown. I also had to go through the drive through twice because my son was screaming and I couldnt leave him in the car unattended. Not to mention the salad was half the size I Rohnert Park, and missing ingredients like avocado, cilantro, and cotija cheese. I will never return to the place again. Very unprofessional, and rude service staff. P.S. I only selected a star because you have to select at least 1 star. read more

This location is so much better than Rohnert Park! I just recently found out about the other locations that are available as alternatives to the onerous Rohnert Park one... There is this one in Petaluma, and another one coming soon to Santa Rosa. I called ahead to the Petaluma location to ask exactly how hot the pinto beans are as I am sensitive to hotly spiced foods, and most of the time, the pinto beans in Rohnert Park are so heavily laced with Habanero peppers that they feel like they are burning my throat out! The guy one the phone assured me that their beans were on the milder part of the spectrum. He also offered to let me taste them first to make sure that I could handle the spiciness. Awesome! I put in my order on the El Pollo Loco App, and drove over there to pick it up. I tried the beans, and they were as hot as I could handle, but I was able to eat them. Yay! They also got my order perfect, but the guy asked me just to verify that they got it right. I had a little trouble getting to the restaurant because of some construction going on in the parking lot and also not being that familiar with the streets and turns in Petaluma. I have an office there, but I really don't go there except to work. He patiently explained the best way to get there. For a Pick Up Order, this was a really good experience. And the food was really good. I enjoyed my lunch. I hope that next trip here, I have enough time to stop and eat in the restaurant. Recommended. read more

Stopped by to grab some lunch for a friend. Drive thru cashier was eating food (snacking) out of bins with bare hands while waiting for my order to be ready :( gross. No washing of hands either. I can't come back, sorry. read more

I have a very picky diet & for fast food mexican style chicken it's solid. Love their guacamole salsa. Solid customer service for a fast food checkout and being the only customers at the time. Will definitely return. read more

First time here looking for a good lunch option for 2 sleepy and starving kids. I rolled up to get a chicken family meal. Get this, they were OUT OF CHICKEN! How can a restaurant known for chicken be out of chicken?? The girl taking our order didn't seem concerned. She was all like 'whatever, not my problem'. They should change the name to 'El Pollo Talvez' which means 'chicken maybe'. read more

Wow! This place is very good! I went in to order for take-out in the afternoon today and the male Michael cashier made my order to go perfect! He did everything I asked for! I was very happy and will return. It is hard to find people that actually listen to you and he is very good at taking orders. He is also fast which shocked me more. I also think the food was super delicious! I especially like chicken and the green avocado salsa! Muchas gracias Micheal for making my day! read more

The poor rating is obviously poor management. It has gone down hill in the size of the chicken, and the green avocado salsa is now runny and horrible tasting when it used to be really good. I have found the customer service to be horrible. It is a shame that a place that could be so good and receive 5 stars does so poorly. read more

Food, really good. I loved the chicken bowl w/rice and beans. The layout, as one Yelper noted, is silly. The takeout window is the very same design as the predecessor Burger King. It was and is in an awkward place, and you would think the designers of this place would not want to repeat the mistake. The curve to leave the window, I noted for years, is so sharp that you have to really pay attention or damage your tires. The interior layout, even with new colorful graphics, is the same as BK, and the personnel running the place looks like the same workforce as before. So, good food, but terrible logistics. If I go back it will be for the chicken only. The remodel took weeks, if not months, and I expecting some great improvement but no, same old layout. Subsequent visits show the chicken choices are really good, and I am revising my rating to add a star. read more

First time going to El Pollo Loco, as I generally avoid fast food. I have to say, the bathrooms are impressive because they were so clean! It says a lot about a ff place is the bathroom is that clean! I mentioned it to the manager, who said it was hard to maintain, and I told him the effort was worth it and it shows. The food was fresh, tasted good and hit the spot. Calories are posted, so I changed my original order and got the chicken avocado wrap. It was surprisingly good. It's on the smaller size, yet enough to fill me up. I am very pleased with my visit. read more

I just went here to get lunch. I was second in line and as soon as the couple that were in front of me finished their order the cashier left the counter without even greeting me. Rude.. but I get it you are busy. I then witnessed him go directly from receiving money to serving up food without washing his hands or even putting gloves on. Then I was really grossed out when he proceeded to scratch himself (if you know what I mean) 2 different times. I USED to eat here often, not anymore. read more

Our first lunch time visit to this Petaluma new fast food restaurant addition, and we were pleasantly surprised. The chicken was delicious! A really great selection of sides are available to choose from to complete your meal order. They also have a salsa bar with four different salsa selections. Everyone in our party enjoyed their respective meal selections with not a single complaint. The restaurant is clean and well organized. The staff is friendly and helpful in answering questions about the menu. They seem to really care about customer's being content with the quality and your satisfaction with your meal. Employees and management regularly went around to customers to ensure their satisfaction. We will definitely become regular customers here if they keep this high level of food quality and customer service. They also offer family meals, which for us would be a great alternative for those nights no one feels like cooking. We were overall very impressed by our dining experience. read more

Old dried up chicken. It was supposed to be thighs and legs. Got legs and backs. It was probably grilled this morning. Disgusting. Will never go back. AND got short changed a dollar when I paid. read more

Horrible customer services, start cleaning while we waited for our food, approached the lady Cherry and said they had to clean because they get in trouble . Told her that she needed to wait after we were done , she got upset and came back to say not to be rude , told her again that she should clean after we were done with our food not while we waited because that was rude. She said she went to talk to her manager and that they had to clean . read more

This is the most disorganized and poorly run fast food restaurant I have been to. Tonight the "shift leader" was taking orders and couldn't find anything on the cash register. I ordered 10 of the same tacos, and large rice and beans and it seemed way too complicated. Way too many questions and she had to ask other employees for directions. On the whole, I think El Pollo Loco is a great concept but a huge missed opportunity. A simple idea executed poorly. How can you screw up grilled chicken? Theirs is bland. Just boring. The sides are OK. I've tried this location three times. I won't be back. read more

I just tried for the first and last time. Food was cold, tortillas tasted old and chicken was over salted/cooked. I had salads too that had the same overcooked chicken and wilted lettuce. I threw it all away. read more

One of the worst experiences ever, combo dinner, chicken was so dry, it was inedible, the entire meal was pretty disgusting, ended up throwing it out, gathering the family and went out to Don Panchos and had a lovely dinner! read more

I have been here a few times generally pick up food for someone else. Each time I have gone I have gotten a hodge podge of employee personality customer service abilities. Some of them are full of smiles and act as though they enjoy servicing customers. The rest seem like they would rather be at the dentist having a tooth pulled. The food is good for fast food but sometimes it falls flat. When I get the burritos I choose the one with the chipotle sauce to give it more flavor. Otherwise the burritos seem to be a bit lacking in flavor in my opinion. They are pretty fast generally speaking however. That is a big positive on their side. And their salsa bar is usually full and clean. Oh and they have some tasty drinks, non-alcohol. read more