I go here a lot because of their fresh chicken but last two times I have gone they forget my extra chicken I paid for. You think I have time to go back and get it after I call you guys?? Pay attention. read more

Ordered to go. One of the sides we ordered was coleslaw. They gave us chopped cabbage, carrots, etc. NO DRESSING. How can you go wrong serving coleslaw without dressing? read more

El Pollo Loco - Nothing but chopped vegetables. No dressing. Suppose to be coleslaw. - Mexican Near Me - Pittsburg, California

Great service would definitely come back The employees were very friendly and gave me lots of salsa!!

The store shorted us of one of our sides, then refused to make it right.

I forgot one a part of my order and I gave them a call. They were willing to let me pick up a new fresh order the next time I came in and they even gave me 10% off my next order. So I really want to thank them. However some of the avocado burritos I ordered had no avocado and had some bones in them. read more

I got a response back from Doordash. They said for me to contact El Pollo Loco (EPL) as they cannot provide compensation as their hands are tied since (EPL) has already received the money. EPL want to regain my trust? STEALING my $32 and making ZERO effort to make a refund, plus having their staff tell me, "Phhft.. its not our problem!" is not the way to do it. I WILL NEVER SET FOOT IN AN EPL RESTURAUNT EVER AGAIN! People may steal from me once, it will not happen twice. There are many, many other choices available. El Pollo Loco is no longer one of them. read more

I revisited El Pollo Loco yesterday. I hadn't been for five years because their chickens legs were very small. Same yesterday. The chicken was shiny was grease, small pieces. $$$. the flavor was good. The man bagging the food was not customer friendly. I won't be back. The rice was pertty good. read more

I will never go back here again, service was ok..even though the cashier argued with an elderly woman when she pulled the display closer to read the menu options" lol..... chicken dry as jerky....mac n cheese tasted like kraft Mac n cheese....what happened? They used to be very good, maybe it's this location... I am very disappointed, feel like I wasted my money..... read more

12 piece chicken, 3 sides (fresh veggies, spanish rice, bbq pinto beans), and tortillas. Pretty good. Chicken was very tasty! Waaaay better than anything you'll get at KFC!! The BBQ pinto beans were very delicious.. I APPROVE! =) And the Chicken Tostada was okay. I think ranch does help with a lot of flavoring.. but overall, it wasn't too bad. Would definitely go here again.. mainly for the chicken. Well, DUH. read more

I was very disappointed with the service today. I've been coming to Pollo Loco for years and I actually used to work for the Vacaville location for a few years as well and coming in today, at the Pittsburg location, to know that I waited 20 minutes in the drive-through line to find out I can't use my credit card to pay for my food had no cash on me and to go inside and wait another 20 minutes to finally get a hold of a manager to let her know to inform the customer is it that you have no card service available it's very frustrating because that can deter a lot of customers away. I don't expect anything for free, but just the lack of acknowledgment and urgency to tend to unsatisfied customers if very disheartening. read more

My family and I got food poisoning from the food here. We got the $20 family meal, which came with an avocado salad - pretty sure that salad was the source of it. Avoid this place. read more

30 minute wait on chicken? Looking at the menu almost everything comes with chicken? In and out with 20 cars goes faster then this place with 5 cars. Retards behind the mic and no service. No Hello no thank you. Just your total . No smile. Zero stars if I could read more

I wish I would have looked this place up on the food inspector app before I ate there. Smh read more

El Pollo Loco - Even though it's about two months old, I thought it was still important. - Mexican Near Me - Pittsburg, California

I called El Pollo lico to ask if they had the Burris tacos and was told they did. Yesterday I sat in the drive thru for 20 minutes just to be timed they didnt have them. So I called today! And there is no sign saying they are out on the menu (drive thru.) Not good. read more

Lately food quality has gone down, chicken burnt, dry, and hard to eat. Improvement needed on chicken cooking.

The only Pollo Loco in the near by area! There needs to be MORE Pollo Loco so I can go Loco! :D Best chicken in town! very tasty. Their chicken burritos are delicious also, but in more cases I stick with the original chicken. Good prices! read more

I have always liked Pollo Lococ, but with each trip I become more and more disappointed. Today I was in the mood for a cheesey quesadilla. They no longer have quesadillas on the menu, so I inquired and was told they had plain cheese and one with chicken an avocado. I was hoping for something better than Taco Bell so I went for the QUESADILLA with chicken and avocado. I made a mistake!!! There was an extreme lack of cheese and definitely not melted. Beware! If your looking for a melty cheesey Quesadilla this is not that and it was $8.00 ! A total rip off. Your name is in Spanish!!!! You should know what a QUESADILLA is! read more

todo esta bueno. good food took a short amount of time. good chicken periodt muffins.

Felt pressured while ordering thru the drive thru but food is good .one of my favorite locations in Pittsburg

I forgot how good this place is! I don't live near one anymore so we decided to stop by while we were in the area and man i miss this food!.... the chicken is delicious! Seasoned so well... fresh... u can see the charcoal kisses on the meat... the sides were great... i had the corn and slaw.. fresh tortillas and the salsa bar is sooooo good!... kinda bummed I don't live closer to a location but I will definitely be coming more often.... nothing feels heavy after you eat it ... the mr got the chicken bowl and a burrito and they were both a great size... we will be back soon... read more

We have always been very pleased overall with the quality, taste and freshness of El Pollo Locos food and have patronized this Restraunt at many different locations that we have lived during our military career. We have always appreciated the military discount that we received and held them in high regards for their support. Unfortunately all of the above has proven to be untrue in the Clayton Location on two different occasions now. I can't express how disappointed and upset we are. And, what a horrible representation of the El Pollo Loco Brand. Polite, courteous, and accommodating, are all very important traits that seem to be non existent among all of the employees. There appears to be no sense of regard for time and or desire to create an over all great customer experience to maintain a return customer base. Although the the official online website specifically states that they honor a "Military Discount" apparently it is at the discretion of each individual store and this location chooses not to honor our service members who serve our country. We were hopeful our 2nd experience would give us reason to think different but in actuality gave us confirmation that our original thoughts were on point! We don't recommend anyone patronize this location unless you would like to have staff that prefers to argue with the customer and question your word when you mention that there appears to be missing items in your order. I couldn't believe that we had paid not more than 10 min before getting our incomplete order and yet they now needed me to prove my honesty by walking back to my table and having to relocate the receipt in order to legitimize my requests for the missing food items. Such a DISAPPOINTMENT, we hope that someone can see the need to revamp this location starting with the staff and the very crucial training on "What a great overall customer experience should entail! read more

Like the food however all 4 orders we have picked up thru the drive thru have been wrong ! They just can't get it right! First two times we drove off then we figured we should check before going home. Good call because they are always wrong. Have to get out of the car and walk in to get it corrected. So beware, always check your order!! read more

worst fucking el pollo loco in the bay. fucked up my tacos twice because mfs don't listen. on top of that these mfs charged me $4 for a chicken breast that was the size of a party wing. 0 stars read more

Very disappointed, most of the stuff I order is no longer on the menu. Ordered a Pollo bowl and didn't even have the equipment of a full piece of chicken in it. Done with this place now. read more

Gave this location another try and it is still TRASH I can't even imagine if Manuel were to visit this location. Incomplete food orders , cold food, shitty customer service if I could give 0 stars I would. Someone please día training seminar for this location read more

Waited for almost a week to visit and try for the first time. after several conversations with my friends who claimed it is the best fast food and unfortunately it was the worst . it was almost 2PM on Sunday afternoon when I approached the register and told the cashier this is my first time here and if you can help me order and she did. however the chicken was so dried out that it was actually yellow !! so bad for a first and last visit read more

Chicken was kind of on the dry side but the skin was good and the mashed potatoes was decent. Customer service is decent as well so overall, for a fast food restaurant, they get 3 stars for being average. read more

El Pollo Loco - 2 piece chicken, salad, and mashed potatoes - Mexican Near Me - Pittsburg, California

I eat here once a week and for the most part the food is good. Consistency is the issue here in that the chicken is either over cooked and dry as all hell or undercooked and pink/red near the bone. The good thing is that most of the time they keep the condiments stocked so I can get all the sauces and chilis I want. read more

Love their customer service! The food's always good and i always get what i ask for! The girl working drive thru yesterday was super sweet, her name is Katia. read more

Food was good and fresh only gave 3 stars due to some of the cashiers have nasty attitude except Carolina she is really nice and always make sure your order is done correctly and your satisfied read more

I usually have a pretty decent experience but not today. There is no dressing on the salad. The green sauce is not the same. No gravy on the mash and the flavor of the grilled chicken is different. I doubt if I'll go back read more

The food was delicious! Tried the special with the avocado salad!! Very good! The Manager on duty she was awesome. Thank you!

Okay, in the world of fast food this may be one of the better options(especially late at night). Drive thru makes it easy to grab your food quickly. read more

El Pollo Loco - Drive thru - Mexican Near Me - Pittsburg, California

This place is doing very good job with what they have... always busy. Thank you the young lady in front line, Maria is her name, I can see her smile thru the masc! read more

I Went to this el pollo loco and ordered a double chicken bowl and my bf ordered one with shrimp. There was a little fly on my bfs bowl, not sure if it flew on there or if it came out of the spinach in the bowl.. So he didn't want to eat it and I took it to the guy and asked for a chicken quesadilla instead.. It was more like one of those crunch wrap things with lettuce in it and I tried a bite and it did not taste good at all. I just wanted a regular quesadilla not this nasty crunch wrap with cabbage in it! And my chicken bowl tasted weird either the canned corn or the canned pico weren't fresh and the chicken was all burnt and crunchy. I ate there last night and woke up feeling sick this morning I was nauseous and threw up black beans from that nasty bowl. read more

The customer service in the drive through is awesome the young lady is always super nice BUT I always get the same thing here "chicken avocado chipotle burrito" but I've notice the last 2-3 times I got this that my burrito has NO avocado! Like seriously guys Let's not be that stingy! read more

April 29, 2019 530pm. Take out order complete failure. Expensive relative to what I actually got. Chicken pieces were tiny. Failed to give me any tortilla shells. My broccoli was not cooked. No military or veterans discount even though the El Pollo website says they offer. LIARS. They DO offer the discount in Nevada but I was visiting California and sadly, I made the terrible mistake of stopping by the Pittsburg CA store. read more

i've been going to El Pollo Loco restaurants all over California for over 30 years and the location on Century Boulevard is one of the best run El Pollo Loco restaurants I've ever been to... The staff is friendly the food is consistent and prepared perfectly, and the manager is very pleasant...I come here every time I'm in the area read more

Just bought 24 pieces of chicken when we got home there's eight that were missing. There large container of rice has gotten smaller and smaller and the salsa that they give out has gotten smaller and smaller. Poor customer service . Not a good place to go to . Very disappointed. Would have chosen no star if yelp would let me. read more

Rancho chicken burrito Tortilla was over grilled to the point of crumbling apart. Very very little chicken. For $7 it was not worth it. I'll spent my money somewhere else. read more