It's 11/26 and 9:16 showed up at 9:00 pm to order dinner for the family only to be ignored in the intercom and my wife pull up and told they are close when it says on the website it closes at 11:00 pm ? Very disappointed with no explanation she shits the window on my wife after saying they are close . Won't be coming again. 0 stars read more

Came here for the holiday tamale bowls. I got the two pieces of chicken combo with tamale over rice and beans. While the chicken and rice tasted fine, the tamale was dry. It felt like putting the death valley desert on a hot summer day into my mouth. The are traces of some kind of sauce on top of the tamale but it was so dried, it sprinkle into dust when I blew into it. Overall the tamale bowl experience reminded me of the California drought we went through where everyone had to let their lawn die to conserve water. I guess I'm going back to the drug dealer guy that stand outside of food max to buy my tamales again. "Tamale tamale tamale". read more

I like the traditional Pollo loco stuff but the new Birria tacos were not that great. The chicken burrito seemed like leftovers stuffed in a a tortilla read more

I don't eat fast food normally, but when I do I try choose options that are somewhat healthy. El Pollo Loco is easy to order online and by the time I drive there from my job, it's ready to go. I like how they detail the nutritional facts and have lower calorie or low carb meals. I've had the taco lunch platters, but really love the double chicken avocado salad and the shrimp avocado salad - both only 380 calories. The Under 500 calorie menu is my favorite, but Lindora's "Lean for Life" menu is also great for selecting low calorie options. Since I'm watching my calories, these options and the others that they have - make eating out reasonable, when normally it's not. Not everything is healthy here, they have several items that are high in calories, fat or sodium - but at least you are aware of it and can get what you want. This is not at all authentic Mexican food, but pretty decent fast food. read more

Orders picked up in Drive Thru always missing something, last time it was the tortillas, corn, sauces and dressing for salad. El Pollo was accurate for awhile, but now it's back to the usual carelessness. Maybe it's because the Pinoy taking orders before is gone :\ read more

Hit or miss. The other day I ordered burrito lunch boxes which were good, and 4 pieces of chicken. I paid ALOT for 4 pieces of chicken and it had been sitting all day. It was shriveled up and dry. Very disappointing. read more

Came on 3/6 at around 8pm and they said "just to let you know we don't have any chicken made right now" what in the world! You literally have chicken in your name. Lol That's just sad. Had a line of cars there too. I'll have to remember next time to come earlier I guess. read more

This place has pretty decent parking. The drive-thru is also good. Every time I've been here it's always consistent. They also send coupons in the mail. The food is fresh and the the salsa is really good. The family deals are pretty good. I recommend coming here it's always a great dinner option. read more

El Pollo Loco - Mexican Near Me - Pittsburg, California

Food is okay not my favorite but my husband love their food. What can I say I had a bad service today. Quite embarrassing actually arguing about some stale chips. The person in charge Monica was not very professional at all she came off being rude. read more

El Pollo Loco - Stale chips - Mexican Near Me - Pittsburg, California

Spicy avocado sauce is Awesome on everything. Chicken is always well cooked, juicy flavorful and even warm when on the salads. Soft tortillas and a smiling staff. The sauce cups need to be larger. Fish tacos need to return, I remember how delicious they were and eagerly await for them to be back. read more

I love El Pollo Loco, it's my favorite fast food. However, this restaurant brings tears to my eyes. We sat down, there were only a couple other people there. Every single table was dirty. All 15 or so of them. There were about 6 employees. One was hiding in the bathroom texting. I know because I went in to wash my hands and she was startled. I came out and she was just outside the door behind hiding from the front counter, texting. While all the tables, sadly were dirty. The food was still pollo loco quality, but the place was awful. read more

All Pollo Loco's I've had the chance to visit taste just as great and that's usually something they don't seem to lack. Customer service is usually top notch and this one didn't disappoint at all! I hate when you take something Togo you assume they will give you plastic utensils and sometimes I still hesitate to assume but this one gave me everything I needed. Besides their awesome customer service their cleanliness stood out above all the locations I've ever visited even my hometown one. Everything from the bathroom and even the condiment bar was spotless! I get easily peeved when I go to get some condiments and it's like a 3 years birthday party. Again you will definitely enjoy this one if your looking for clean and courteous. read more

We've been customers since we moved here (which was four months ago) and their chicken nachos were always our favorites but we've recently noticed that in the weekends, the service isn't on par with the service on the weekdays. We usually use the driveway option and it's always 3-5 minutes till we get our food but today, it took so long and they even forgot some of our sauce sidings AND gave us a broken bag by covering up the hole with their hand! The birria tacos (I only heard my aunt say what it is) almost fell off! Then when we got home, the nachos didn't look like how it's always made in the weekdays; it looks like they were scarce on supplies and put a little bit of everything compared to the nachos in the weekdays. Most times in the weekdays, their service and everything is top notch. At times they'd forget to hear us though? But, at that time, they don't charge us for it since even if they forgot, at least we weren't charged for the missing items in the bag (today we were charged but there was nothing in the bag). Sometimes they even repeat our order- but as far as I know it was only a lady in the driveway who did that while a guy in the driveway sometimes ever does it. read more

El Poco Loko!..El Lorro Poko!....Chris Tucker couldn't say it right in Rush Hour which was hilarious, but speaking for myself, after a few drinks with some friends and getting ready to hit the town with your "Entourage" I know some food was needed and what better than some of your not "Typical" Fast Food "Pollo" and of you don't know what "Pollo" means it means, "Chicken" and this review is about The Crazy Chicken that's "El Pollo Loco" in "Spanish" 3/19/16 Flame Grilled Marinated Chicken sounded so good before going clubbing with the fellas. This location was the first location I ever visited and what better location to come visit when wanting to rekindle your love affair with the star of the show....the Crazy Chicken! I think it's rather crazy to call El Pollo Loco "Fast Food" as you see the workers preparing the chicken from scratch, and making all the ingredients..well at least most of them in a mannor you would see at places that aren't considered "Fast Food" establishments. On this visit I went for the 3 piece white combo $8.99, which consisted of 2 Chicken Breast and 1 wing. If you're familiar with El Pollo Loco, they flame grill the chicken which seems to seal in that great citrus marinade which not only compliments the skin of the chicken, but also gets into the meat which seems to retain it's juiciness making it a delight in every bite. I choose Pinto Beans and Mac and Cheese as my sides.....to be honest, nither was anything to rave about, lightweight wished I would have opted for the chicken only, or that I would of gotteb different sides. The included flour tortillas were prefect for wrapping pieces of meat and skin in with some of the spicy green salsa from the salsa bar. This place was kinda busy this night no lie and that may have been what contributed to the not super tidy state the restaurant was in upon my arrival. But I didn't let that effect my mind too much, the girl at the counter seemed like she had no clue what the menu was, guess she was new. I had to literally point to what I wanted on the various menus....No bueno yo! But at the end of the day I was pretty pleased with my meal. Cleanliness - 3/5 Service - 4/5 Food - 4/5 Will I visit again? I will say yes, because its nice to think outside the bun. Also to not have your food deep fried to oblivion and then sat in warmers. The chicken here is pretty darn tasty, and it would leave you feeling....not as guilty for eating out, as some may feel after eating at a fast food joint. In Conclusion, this place sits off the Summersville exit, in the little strip that is still considered "Pittsburg" across from the Century Shopping Strip Mall. In N Out, Del Taco, In Shape, Outback Steakhouse also share a home in this little strip oh and Chilli's does as well. So of you're out in my neck of the woods and want good fast chicken, leave the KFC and Popeyes alone and check out this spot, as always Yelp your own opinion and don't forget to take some pics! read more

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Most chains are created equally so this one gets extra stars because they have excellent customer service and are conveniently located off the Somersville Road exit on the 4. Easy off, quick drive-thru, and easy back onto the freeway. Great somewhat healthy chain, chain, chain option. Try the Pollo Salad! read more

Drove through here once. Took forever. Food wasn't very good and the prices are a little high They are probably 100 feet from the Chipolte Mexican Grill, I would go there instead or drive through Taco Bell read more

We ordered the chicken burrito and chicken bowl. Firat the drinks were not watered down, they were ice water with a little strawberry lemonade flavoring. The chicken had very little flavor, I had to season it, could not finish the bowl. read more

I love this place. Maybe it gives me a little nostalgia from LA at home...maybe it's just the avocado salsa. I dunno. Either way, I'm hooked. I'm a fan of the taquito. And the churros. And the avocado salsa. Do not forget the avocado salsa. P.S.--Get some avocado salsa while you're at it :) read more

I went to the Pittsburg CA El pollo loco for lunch, had the double chicken tostada, towards the middle of the meal, I found several hairs in the meal, I went to the counter and asked for a manager, pointed out the hair, they took the tray and tostada, didn't even apologize or offer a replacement, this is a honest warning, before the service and quality of the food was in question, now you need to check your food carefully to make sure it doesn't have hair or any other unsavory items included. I was contacted by corporate after making a complaint, they acted like they didn't care their loosing customers and blew me off...read other people complaints about El pollo loco, the problems are throughout their chain of stores read more

I purchased dinner at the century Blvd, pittsburg, ca location. I received burned chicken that was completely inedible and I got sick off the piece I tried to eat. I really tired to give these guys a chance. Never again I have contacted corporate. Wish I could give 0 stars. read more

Super dry.not worth your time and money. Been there before but quality of "fast food" keeps going down.

Great chicken! The place is a very nice, every Pollo Loco I visit I usually receive a great visit.

4:15pm on a Sunday & doors are locked tight. Tried several times to get in the eat (during open hours) and no one would open the doors. Had to wait until another customer was leaving to get in. Then every customer after had to let the next customer in. Even asked employees why the doors are locked? Shoulder shrug Finally the manager went to door to "check" with his keys. Only to find out he was making sure they were locked. What the heck... I should have gone somewhere else to eat, as I do NOT want to support places that behave this way. Somewhere else to eat next time. read more

Always missing items. I never get my salsas when I order door dash. They really need to check orders for accuracy so they don't miss any thing read more

I stopped coming here dor lunch several months ago due to my lunch order repeatedly being incorrect. Thought I would try again today my order eas correct but the employee who took my order treated me as if I came to her home without calling first. She truly sounded as if tsking my order was interupting her and then she rolled her eyes at me when I requested condiments. She handed me my food and she the drive thru window. So much for chicken for lunch there are other options in the area I have no tolerance for bad customer service. The food was good today but I will not come back again. read more

Ordered dinner through doordash. My driver waited nearly 40 minutes for my food after being told to wait only 5 minutes. My order was originally estimated to arrive in 20-30 minutes. Took an entire HOUR for a salad and some chicken. Paid $10 for a dry ass salad -- no dressing, dry ass chicken bits, paid extra for avocados and only got a few slices AND salsa, with no chips? I'm livid. One would figure that these food workers might be a little more mindful about including dressing with a damn salad or maybe chips when you're putting the salsa into a bag? Thanks for nothing. Salad went into the trash. Last time I order food from here. Not even worth it. read more

Great food and great Deals, the chicken black bean bowl is so awesome, has mixed lantino foods and only 460 calories. I recommend this if your on a diet or your looking for a meal under 500 calories. read more

El Pollo Loco - Chicken Black bean bowl - Mexican Near Me - Pittsburg, California

Slow ran by poorly trained high school kids. Check order before leaving. Notorious for messing up orders poor service.

**update**. Arrived home. No Salsa as requested even though we had the whole Green or "House" salsa.....but I got a 3 pack of Churros? What the heck is that??? Haven't even got my food yet as I'm still in the drive thru.....but miserable does not even describe the woman working tonight. I asked for flan and apparently that is something so ridiculous to ask for...even though previously on the menu. It was actually why I stopped here tonight. No worries. I won't be back...I like less attitude from businesses where I'm spending my $$$. You would think management might actually train/retrain their employees, but they obviously don't read the reviews. read more

Ten friends in my group, decided to try and find a quick place to eat after a movie. We wanted to dine inside and their website said open until 11:00.....DROVE OVER 14 miles to this place, only to find out that the indoor part of the restaurant closes at 10:00 pm. We arrived at 9:55pm. ?? The problem I have is that I get tired of " POSTED CLOSING TIMES"... not honoring their YELP CLOSING TIMES... The website is not really clear. The time stated for closing is 11:00 pm on week days. However, it doesn't specify the when the dinning room area closes. So if you looking for a dine in option , AFTER 9:55pm, don't expect to find this place open...!! read more

Never going back to this place. We ordered online, 3 times, and those 3 times they never got the order right. Very bad customer service as well. You should never tell a customer that it's not in their order, when first and foremost it is. Clearly no one's reading the order list and making sure that they got it right. They are always missing something on the order or put something you asked to be on the side. read more

Quick, tasty eat. Super affordable. I got the tostada salad. I'm in love with the crispy shell. And the creamy cilantro dressing is delicious. read more

El Pollo Loco - Classic tostada salad. - Mexican Near Me - Pittsburg, California

I would NOT recommend the Pittsburg, California El Pollo Loco. The pinto beans, mashed potatoes/gravy and salad tasted strange, AND OLD the chicken pieces are usually dried out, burned, leathery, and very small pieces. We order legs, thighs and breasts, and all of those pieces are always dried out and burned. We've put up with this terrible cooking quality for the last time,and will never visit this location ever again. They need new management and new cooks! Rude unprofessional cashiers. NO language barriers to blame- Im a native speaker so thats NOT the problem. Also, half the time the servers get the order wrong, and we have to return the meals to get the order right! They will give us the wrong side dishes, the wrong kind of tortillas , or will give us the wrong chicken pieces we did not order. Half the time, the side dishes are not filled and lids are smashed. read more

Ordered catering through their online system yesterday. I opted to pick up the food. The food was ready on time, packed up nicely in a large box, and food was delicious! Thank you Pollo Loco! read more

I had a bad service today,The person in charge name Jorge is being rude,I order garlic chicken wings for my son and he gave me tapatio wings we don't noticed that,when my son eat it he almost throw out coz too spicy for him,we return it,he exchange it but he don't say anything...So rude read more

I love El Pollo Loco, but tonight they failed! How do you run out of chicken at 9PM on a Friday night...? They are still open till 11PM! Very disappointed! read more

Had a really nasty experience there a week ago. I ended up going around 8:50 PM on a Friday night and going inside the store. The El Pollo Loco app had let me know I had a deal or two that was expiring soon. I wanted to use the $5 deal - which stated in the app can use with the chicken bowl, classic tostada salad or the double chicken tostada salad. I opted for the later and ordered it and clicked redeem on the deal and asked the woman at the counter to please scan the deal. Curiously she refused. She explained, I don't see "double chicken" on the coupon redemption claim. I looked, she was right, it wasn't printed there but I told her I had read the deal carefully and before redeem was clicked, it was part of the deal. This seemed to agitate her and she snapped back that she knew what she read and didn't read double chicken salad. I asked if she was refusing to help me and refusing to scan the deal. She said she didn't see it so she wouldn't be helping me. Utterly confused, I ended up finally asking for her name, she said, why do you need my name? I told her so I could talk to her manager about her lack of customer service and she said, "I'm not giving you my name." So I whipped out my phone and took her picture while she tried to hide. She said, "you can't do that!!!" and I just shook my head. She disappeared in the back of the restaurant, another cashier took over and eventually I was able to have the app deal correctly scanned. Meanwhile, waiting for the food, rude cashier #1 comes out and tells me to move, I can't stand and wait for my food where I'm standing. I move to where she directs me and mention, the deal did scan, all you had to do was just scan it. She yells back I didn't have to take her picture...and basically keeps up a running barrage of talking back and never apologizing for her crap service and outright refusal to support the El Pollo Loco app. Her manager is just shaking her head as I explain my frustration. No apology, no concern and rude employee yelling at me on the way out the business...but finally I get my food...only it food poisons me that evening and I had stomach pains the rest of the evening. Left a report with corporate customer service, but have not heard back from anyone affiliated with El Pollo Loco within the week. Crap service, that gives you the craps big time. I'm probably never returning, and apparently neither is that employee - as I saw her a few days later at Del Taco now, as a "new" employee. read more

Went to the drive-through at night on 7/17/18. The lady in the drive-through window messed my order up a record four times. At first she gave me a soda that was out of syrup. Then she gave me the wrong order, twice. Then she argued with me about the wrong order, I showed her the receipt and she apologized. It wasn't the end of the world but then she forgot my tortillas a fork and knife and napkins. I'm trying to eat clean and I like this place because it has healthier food with the bowls. On 7/18 I went in and the young lady whose name I will leave out at the register skipped me. She was waiting for some kid to bring change back from his car to complete the transaction. A guy came up behind me not knowing there was somebody waiting for change and he walk straight to the register and ordered. The employee took his order on another register without ever asking me if I was ready and I was looking at her in the eyes. She did apologize but it just makes me wonder what kind of training goes on. I let the manager know and he didn't seem to care : /. I will still come back but come on guys!!!! read more

I was reached out to by the business and asked to provide additional information,which I did and have heard nothing since.

Always a solid place for a burrito! Just purchased a chicken Avocado and it was good. Everything was cooked well and seasoned to perfection. Just disappointed they aren't open for inside seating. It's June 11th and most places are all open. This Covid deal is so frustrating - I still have yet to know anyone who has gotten the virus. Oh well we shall look back and see what this really caused. But other than that solid! And next time hopefully a 5 star. read more