Went back the third time after my tostada was messed up two times :( but Angel had great customer service all the way! He hooked us up with our order because he felt so bad how our last order went. My chicken was way over cooked. Thank you angel this location is amazingly and great service! read more

Service is always speedy and good fresh and ready. Odd it never seems busy but it's always good!

This is a very pleasant El Pollo Loco to dine in. The store was built relatively recently. It is clean, spacious, and bright. The parking lot has plenty of spaces. Employees are friendly. There are 2 gender neutral bathrooms. The food is good and high value. Kids Bean Rice Cheese burrito meal comes with a side, fountain drink, and chips. One of my tween son's favorite restaurants! read more

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My favorite El Pollo Loco location in San Diego! This is one of the newer locations. The interior is always squeaky clean and the workers are very friendly. My go to order is the 8 piece family chicken meal ($28.99). I like to grab this with a buddy after hitting the gym at LA fitness next door. I often get a coupon in the mail that brings the cost down to $21.99 which is a steal for this much food. For sides I like to get the rice and the mac and cheese. After we crushed the meal the worker came over and mentioned he had never seen two dudes down an entire 8 piece chicken meal like that before. Lunch and a sense of humor! Make sure to get lots of the green sauce and mild pico de gallo. You can also ask for chopped onions and cilantro. Most recently I ordered 3 street corn chicken pollo bowls with guacamole on the side ($7.18) and a chipotle guacamole chicken burrito ($9.99). I ordered on the app and was pleasantly surprised to get a $10 off $30 coupon so my meal came out to only $23.20 after tax! I enjoyed dinner and leftovers for lunch the next day. This is a great spot for delicious fire grilled chicken at an affordable price. Highly recommend stopping by! read more

El Pollo Loco - Street Corn chicken pollo bowls - Fast Food Near Me - San Diego, California

Second time ordering takeout here. Both times chicken was dry. Like it had been sitting around for awhile. Beans were good. Rice was good. Coleslaw was good. read more

I was really impressed by this el pollo loco. I hadn't gone to one in at least five years but we were close by and my friend suggested it... and I'm so glad she did!! First of all, the service here was amazing. The guy at the front (I wish I would've gotten his name but I think it was the manager) was really friendly and made an effort to go above and beyond. He walked around the restaurant checking on everyone's meals and when I went to ask for a to-go box he proactively asked if I wanted a bag too.. it's the little things in life :) The food itself tasted super fresh and I didn't leave feeling like I had just eaten fast food. The family size meals actually sound like a great deal so I'm planning to do that next time! It was a comfy and CLEAN spot with plenty of booths and seating. read more

El Pollo Loco - Fast Food Near Me - San Diego, California

I love El Pollo Loco the chickens always great and I feel better for not getting fried chicken.

I really appreciate having this new EPL so close to my office in 4S Ranch! The restaurant is bright and clean with friendly, professional service. The best part is their very affordable meals! I get the Shredded Chicken & Cheese Bowl for only $5. It tastes great and is a decent amount of food. Their cheese quesadillas are tasty too. read more

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We've been fans of El Pollo Loco for over three decades now, and I'm happy to see this new one open near 4S Commons. It's the closest one now to home and very convenient just north of Camino del Norte. We tried it for the first time on a Sunday night for take-out. Our order was ready quickly, and the young woman behind the counter could not have been nicer. Overall, this El Pollo Loco has a contempoary feel to it that i like. The dining room is bright and airy. Gone is the self-serve salsa bar, but salsas are available from your server. read more

El Pollo Loco - Inside tables - Fast Food Near Me - San Diego, California

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Open for business! Welcome to 4S Ranch! Easy to get to in and out of, located next to the LA Fitness. Be sure to pick up some crazy chicken! read more

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El Pollo Loco may be fast food but the food is fresh and quality ingredients. They opened this new location in 4S Ranch community, which has been a great addition. What makes it 5 stars? - Great customer service: the workers were professional, kind, and efficient. The wait time is no more than a few minutes. The restaurant looked clean and modern. - reasonable prices for the quality of food: I've been here several times and the food has been fresh, hot, and correct. The chicken has been moist and tender. - plenty of parking in the lot - nice, healthy options from burritos to bowls to family meals I wish the sides were slightly larger though. It would also be nice to have local coupons like the other locations. I hope this El Pollo Loco keeps up the stellar service and food quality! read more

El Pollo Loco - Chicken pollo bowl - Fast Food Near Me - San Diego, California

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I don't have an El Pollo Loco in my area, but I enjoy it from time to time when I'm looking for healthy-ish food and one happens to be nearby. This location is clean, has pleasant, customer-service oriented staff, and the food is good by EPL standards/expectations. The hubby had a 2 piece thigh/leg meal, daughter a queso blanco burrito and myself a tortilla soup. We all enjoyed our food (although hubby mentioned he would likely get a burrito next time). I loved how my soup was piping hot, so hot I had to blow on it and wait to eat it. To me that is a plus... I'd rather allow it a little time to cool down than be served luke warm soup. It was very hearty and flavorful. I also enjoyed a few of my daughter's side of chips. They have a crunch and nice taste to them (I dipped in their green salsa). We'll be in the area in about a month for another volleyball tournament and would consider returning to this location. read more

When we lived in Orange County, we were frequent diners at the El Pollo Loco in San Juan Capistrano, and enjoyed their food. This new location in the 4S Ranch area is near our home in San Diego, and tried their food today. Parking is excellent, has a new store environment and good service. I ordered the Keto burrito and the Bean and rice burrito. Both were dry and tasteless. Even their hot sauce didn't make it better. My wife had a shredded chicken bowl with cheese and rice. Her reaction was the same as mine: dry and tasteless. We had high hopes but will not be returning. read more

Sadly I gave a good review of your place and go out of my way to come to this one but today got the chicken bowl and it's pretty much all rice and hardly any chicken. How is that possible? It's a chicken bowl not a rice bowl. So I get maybe 2 bites of chicken. So not a good review. And I received no receipt from the girl in drive thru. read more

El Pollo Loco - Chicken bowl with maybe 2 bites total. It's supposed to be a chicken bowl! - Fast Food Near Me - San Diego, California

Tried the burritos and they were very filling. Usually just get the family dinner which is always great!

Food here was good but customer service is lacking. O I ordered a 3 piece meal with the Loco salad as one of the sides. When I discovered there was less than half of teaspoon of dressing on the salad I asked for some additional dressing and was told that there would be a 50 cent charge for the extra dressing. I then told him you don't understand, there was virtually no dressing on my salad. His response was with the small salad they don't give much dressing. I told him I order this all the time and am familiar with the salad. He wound up giving me the dressing but not without saying that he did it this time for me, but next time, he would charge me. The management at this location needs to train employees on customer service. read more

The reason for my review is to let everyone know of how great the customer service is here. I live to one closer to my house but decided to give them some support as it is a new store. We decided chicken for dinner would work so we stopped by. Greeted by a genuine smiley face And very welcoming. This young lady needs a shout out for being so great. I know going into a fast food place that I shouldn't expect too much but when an employee goes out of her way to make sure that everything was accounted for and making sure we had enough plates and utensils for everyone in our party. I know it's not much but I feel like it's the little things these days that stand out. We all know what crappy service feels and looks like. I hope the owners come across this review and know what a great and outstanding employee they have on staff. Esther! You deserve more then just a review but I wanted to thank you for being such a kind and genuine human being during such a unfriendly time. read more

Staff is now 20 bucks an hour, and they STILL can't get an order right. Got home, so many missing items and no sides that were ordered.

Good service good energy in the restaurant. I just really wish Pollo Loco would stick to just chicken it wasn't bad but it definitely needs some work. Also I paid $12 and some change for this meal. I think it's kind of decent for the price I just wish they give you bigger portions. read more

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I ordered a chicken avocado bowl combo. The bowl itself was great and prepared with no beans just as I requested in the app. I am giving 3 stars because there was no cabbage in the bowl and they also forgot to include my chips. I asked for chips instead of tortillas and I was given neither. They included all of the salsas and dressings that I asked for, so that was good. Their mango passionfruit iced tea is good... not sweet at all, which I like. I don't really get why my order was inaccurate since they definitely didn't look busy. read more

El Pollo Loco - Fast Food Near Me - San Diego, California

This EPL is brand new and beautiful. The employees are so friendly, the food is terrific, and the location is great. There is a view of Black Mountain summit from the dining area. Lots of excellent parking in a dedicated lot. I got the chicken plate with a leg and thigh, corn, side salad, and flour tortillas with mild salsa. Everything tasted great. The soda fountain is good too with some drinks I don't normally see, like a raspberry lemonade. read more

We've been loyal customers since this new location has opened. My son loves the Double chicken bowl (about $11) but I am very disappointed with the lack of consistency . Today is our last time ever supporting this establishment. Just can't accept the black rotted looking avocado and burnt jerky like chicken . read more

El Pollo Loco - It keeps happening... black avocado - Fast Food Near Me - San Diego, California

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Literally had to drive away because 2 different employees asked 5 times within 2 minutes for my order. I kept asking for them to please give me a minute for my daughter to look at the menu and I felt SO rushed that I decided to go somewhere else. There was no one else waiting behind me. I find it so disrespectful when restaurant employees rush people to order like that. read more

I love this new El Pollo Loco location! Finally, something in 4S that is consistently good, healthy, quick drive thru that my entire family loves. The staff is so friendly and so well trained! read more

The BEST El Pollo Loco I've ever been to, and you'll know I've been to many if you've seen my reviews on here lol. This one is new, and it's super clean, modern, and organized. And I have to give a shout-out to the employees I interacted with in the drive through! Best service I've ever had at an El Pollo Loco! Super friendly and answered a question I had about a menu item with a great attitude. Also, they did not forget the napkins and utensils, which happens often at other locations! Thank you! read more

Did an online order and it was ready ahead of time. My drink and food were waiting for me on the pick up shelf. Great to have one local.

Just what we needed in this area ... NOT we already have chipotle,ponces,Miguel's and los primos all within a few blocks radius. Whatever Seasoning this place uses on the chicken makes me very sick. read more

I work at a restaurant across the street and on nights that I am lucky enough to get out early enough to drive through this location I am so happy! The food is always delicious and fresh. The service is top notch too even though I usually come right before close. El Pollo Loco 4S really makes my nights better! read more

Super good food, always comes out fresh. But the manager and people working at this location go above and beyond. I came 1 minute before closing expecting to get turned away but they made me my food fresh and were very friendly despite the late hour right before closing. Highly recommend this location! read more

Ordered a chicken breast. It had less meat on it than a wing. I asked for a different breast and the manager said that was all he had. This was at lunchtime! I asked for my money back and he could care less. read more

Fresh food everytime! Service it top tier. And the with the nice music always setting up a great mood when coming into the restaurant.

I went back (twice now) because the burritos are pretty good. Haven't brought myself to order the chicken again.

This is a brand new store. It is very clean and the staff are courteous. Itza walked around to greet customers. She was nice and explained to us the different types of salsas we got. Food was plenty. Price was normal for fresh fast food chain. We would visit again. read more

Friendly staff and super quick service. Everything is beautiful and new. Same delicious chicken as always And they never skimp on the salsa and condiments if you request a lot. Such a great addition to Poway Rd. read more

So glad we now have an El Pollo loco in the neighborhood. We've been twice so far and the staff is really nice and everything tasted great!

In our to-go order, I ordered 2 piece chicken breast meal with sides of pinto beans and Cole slaw. The one star positive was for the actual chicken breast meat which was tender and ok. The negative - the wing piece had nothing on it but skin. In the pinto bean TINY little cup, there were 5 actual beans, the rest was pure liquid. Instead of coleslaw, they gave me a wilted salad with some kind of white stuff on it that had no flavor - I have no idea what it was. And since I didn't order a SALAD, I certainly didn't get to choose a dressing. I will never go here again, and I don't recommend it. read more

Dined at El Pollo Loco many times. Tonight was especially pleasant trying the new location. I wanted my family to try the sides and asked if we could get the mashed potatoes and gravy separate as my wife has celiac. They had already boxed the potatoes but Thomas, our attendant, volunteered to redo them for us. He truly made my night! read more

I've been several times and food is always great. Customer service is great as well, all of the workers are very friendly

I came in with a coupon. Got two small items to try out. This is my second time ever visiting El Pollo Loco in my life. Restaurant clean and brand new. Worth a try forsure read more

if I can give zero I would. we bought a 16 pieces family meals. chicken pieces came with some looked like half eaten, mostly just bone and a little meat left, either the meat fall off or what but it's ridiculous. rest is dry, chicken wings are just bone and skin... so disappointing. Don't go there read more