Oof. So overall the food was good and yummy. It was the bathroom situation that had us questioning. There are two bathrooms in the place, both with codes. We tried the given code for one and it worked, used the same code with the other, it wouldnt work. So we asked the front if there's a different code for that particular bathroom and they said no, its not working and it's out of order. Okay no problem we can just wait in line for the one functioning available bathroom. The thing is they should've added a sign on the door saying 'out of order'. Anyways, in the long line, my mom was the last one to go in, and she saw an employee go in and use the "out of order" restroom! So we're just thinking, huh... so it was an employees only bathroom? Why isnt there a sign up then to clear the confusion?? read more

El Pollo Loco - Classic chicken tostada - Mexican Near Me - Stockton, California

First time ever at El Pollo Loco and damn I must say I didn't miss out. The food is definitely not good. I ordered the Queso Chicken Burrito and sorry but the taste was like school food. Chips were stale. Sad part is you see Mexicans cooking the food but not flavor or taste in the food. Service was quick. The ambience is average nothing special it's in the hood so you know how it it's. Overall if you eat at tacos trucks or like authentic Mexican food do not come here it's not for you. Luckily I tired it out for you before making a pit stop. read more

El Pollo Loco - Cut burrito in half where is the chicken lol - Mexican Near Me - Stockton, California

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One of my fav food spots. Tasty chicken, always clean and very kind workers. Got the 12 piece family meal and the chicken was so fresh, big and juicy, just wow. I was assisted by Lupita and Yuridia and they went above and beyond. read more

El Pollo Loco - 12 piece chicken. - Mexican Near Me - Stockton, California

I was craving some churros so I made an order for pick up online of 2 churros. I also decided to try their chicken avocado burrito. I was immediately annoyed when I came in and the churros are literally half the price in store as they are online. Ok, you pay a premium to order online and save yourself time, I get it, but two full times the price is quite a markup. I guess ultimately I'm not mad because the churros were the best part of the meal. They were soft and warm and not overly sweet. The burrito on the other ad was terrible. It tasted like a cabbage burrito and it was difficult to chew at times. It also had a tun of runny liquid that made the burrito slimy and got everywhere. The chips and salsa was also a pass. I would not return to this location. read more

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Best el pollo loco I've ever eaten at. Food was so good and chicken was so delicious. I've been to a bunch of different locations and this one is by far the best. read more

I'm giving El Pollo loco another try my sister told me to try their classic bowl he was delicious with chicken was tender my daughter really like the chips me I would prefer to have more tortillas the little green sauce was kind of spicy the pico de gallo was delicious and I would try it again read more

El Pollo Loco - For two of these combo meals were under $20 and was delicious and I would try it again - Mexican Near Me - Stockton, California

I've been here several times in Lodi over the years. The food is okay. But the chicken seemed dry to me. Hard to swallow.

We hadn't been here in a long, long time. The website isn't easy to navigate to order food. The food is not as good as we remembered.

Love their burritos! Love the packet of carrots, onions and jalapeños. The main guy who works at the drive-through is just delightful! He always has a smile on his face and when I'm having a bad day, it's the best! Great people and great food. My favorite place. read more

Today I order two of the chicken bowls on the drive through. And I soon as we open the bowl. They smelled rotten. The smelled so bad we threw them away. It's wasn't the chicken but it looked like it can be the beans or definitely the onions. didn't have the time to drive back and let them know but just check your food because it's definitely not fresh. read more

Let's be clear the old crew had the best customer service. The new managers and employees are mean no customer service. Food quality is declining food portion very small portion. read more

Amazing and quick service! The only pollo loco that I like to dine in at. I especially love their quesadillas.

Went in after work yesterday at 2pm, we ordered chicken family meal & a chipotle burrito. Food was delicious and fresh as always. This has to be by far the best location in town, service and food is always of great quality! read more

Food Dry and no taste.. Customer service suck!! It's overpriced!! Not worth it at all.. read more

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Ordered the 8 piece chicken and received the 8 piece garbage special . DRY, tiny pieces , and so BURNT . read more

El Pollo Loco - Worse chicken we have ever had . So small , dry and burnt . Not fit for a dog ! - Mexican Near Me - Stockton, California

2/4/2020 - I rarely come to this part of town, it's way better than it was when I moved back to the Bay. So I thought I would grab a late lunch!! I have never been to this El Pollo Loco. Food: Fresh and HOT. So often you go to a drive-in and the good is cold or warm. But my meal was hot, and that's what I like. Salsa Bar - The salsa Bar has everything you need to enjoy your meal: Fresh salsa (mild & hot), fresh avocado sauce, Fresh pico de Gallo, lemons, cilantro, onions. They have little cups for your take home needs, and packets of hot sauce, it's very hot!!!!! Self-serve drinks: Coke, Sprite, ice teas, etc. I see a lot of children with macaroni and cheese, which most children like. Most of their customers use the drive-thru or come in and order to take home. Some families were in there eating an early dinner. My experience was great!!!!i read more

Sadly have to drop the review for this location. The food is still great even if the salsa bar is hit or miss in terms of being stocked and the clean. But what has gone down a lot is the customer service. I frequent this location in the evening hours and the same person takes my order and is rude each time. This time I asked for the 2 pc combo, she asked if I wanted a drink I asked if it was included in the combo and she rudely told me "do you want the drink or not?" I asked if there was a charge for it. She said yes. I would have bought a drink anyway but her rude condescending attitude put me off from spending more money here. Tip: try drive though the employees working it seem nicer. read more

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Boy, oh boy. Where do I even start? The fact that they act like everything comes out of their paycheck? The fact that I had horrible food poisoning from their food? Or how rude and unprofessional the workers are? They never give me napkins. I ask for salsa and they give me ONE with a side of attitude. Lemons? A tiny baggie with 2 SLIVERS of the smallest lemon you can possibly find. Why do they treat us like we're beggars and we're at a soup kitchen? Do the salsas come out of their paychecks??? I've purchased orders that are $40-80 and all I get are literally 2 salsas, 3 IF I'M LUCKY- Most of the cashiers there are RUDE. Especially the older Mexican women. Absolutely RUDE. Every single time me or someone in my family goes, there's always something missing. Not only that, but they treat us as if we were subhuman. I used to work there. I remember attitude MATTERED. I don't get what their problem is, or why the managers/owners haven't kicked these workers out. I will no longer be a customer here, I've more than had it. read more

El Pollo Loco - Charred chicken - absolutely disgusting and unacceptable - Mexican Near Me - Stockton, California

I had a 16 piece family meal and the chicken was juicy and fresh service was fast. Maria was really nice and friendly the restaurant and bathrooms were clean. read more

Great food friendly staff. I love their double chicken salads and churros. The restaurant and the bathrooms are always clean and restock.

I guess I should have reviewed the reviews first before ordering here. I ordered a family meal today and added 3 large drinks for them to deliver. The food got delivered but the drinks were missing. I asked the driver and she said there was no drinks and told me to call the restaurant. I called the restaurant multiple times and the phone went straight to voicemail and I couldn't even leave a message since the voicemail was full. I went to the app to look for another one at to contact them and there was none. I need my refund. read more

The overstuffed quesadillas are very delicious, I recommend the chipotle one. I love that they have healthier options as well, my go to place when I was doing the Keto diet. Customer service is great, I believe last time I went I was attended by Erica and she was very kind and patient. The restaurant is very clean and well taken care of. read more

This location has a friendly and professional staff. The food was fresh and delicious. I took my carry out but I went inside to order. The inside is clean and they have an outside eating area in the front. Everything looks new the decor is nice. I wouldn't mind eating inside. They have bathrooms...but I didn't go inside. Ample parking and easy to get in and out. I'll keep coming to this one! read more

The customer service here is terrible. They do not take care of the customer. They change their policy all the time. You can go and get your coupon back and the next day they keep it. They do what they want depending on the day. They are so rude. Please save yourself time and go to another location. read more

Horrible set up for the COVID-19 pandemic you can only order at the drive thru Which is not a bad idea but when you're delivering for Postmates you have to stand in the line that goes out of the parking lot and they won't let you park and call to pick up the order. There are about 15 cars you have to wait for. I would give them zero stars if possible. read more

El Pollo Loco - Mexican Near Me - Stockton, California

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El Pollo Loco Located on Wilson Way in Stockton, CA I come to this location when I'm shopping in Eastland Plaza. I do like the food. I always order the same ole same ole. I like the $5 value meals El Pollo Loco has to offer. The chicken burrito combo is one meal, I usually order. Comes with a drink and chips and salsa. You can have Corn tortillas. But I never have them. There's better Burritos probably everywhere. But this one has grown on me. My next victim is the Loco bowl. Chicken and beans with rice. I do my thing and crunch up my chips and pour salsa over the top. It's something one can make at home. But I'm way too lazy to be cooking all the time. The customer service has been alright, I hadn't had any problems but nothing really stood out. The place is usually clean, when I dine in. The salsa bar is next to the front counter. Also a drink station for your refills on soda. So yeah, yer bOi VD is a fan of this joint. If you're looking for a cheap meal for $5 El Pollo Loco has you covered. If you're looking for stuff that tastes like it was made from the Motherland. Well, you best go somewhere else. Sincerely VD xoxoxox "The Fallen Elite rocking da black wings" read more

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Dinner was amazing! Thank you el pollo loco!! The chicken was fresh and delicious!! The side dishes were also amazing.

Ordered 2piece meal and 1 extra order of flour tortillas. Got order parked in lot check bags no flour tortillas. I go back to drive thru window girl who helped me says in nasty tone you only paid for the meal then asked for my receipt the one she never gave me and I got her that. She closed the window come back with the flour tortillas I ordered. I should have known something was off because she handed me them rolled up. I know these are normally flat not rolled. Half of the tortilla was hard as a rock. I will never come here again because I truly believe the lack of customer service was because of my race. I am a professional African American women in my 50's driving a Benz. This young ladys tone was as if I was lying about something I paid for was unacceptable. Then to give me that crap I'm now afraid to eat the meal. You lost a loyal customer I will never ever return to any location read more

Horrible customer service. Lady was very rude when taking my order and handing me my food.

For dinner tonight I had "flame-grilled chicken marinated in special herbs, spices and citrus juices and then flame-grilled for flavor that's deliciously different." Couldn't have said it better myself! ;) Was dinner time.. was hungry. Though, hey, I have a buy a 2 pc dinner get a 2 pc dinner free at El Pollo! Being on the east side of town I thought that I would have to drive all the way to the one on east Hammer Lane. I turned the corner onto Wilson Way from E. Fremont and guess what, there was El Pollo right there in front of me! I was ready... were they? Yes they were. From the food to the friendly employees to the clean restaurant and rest rooms. I ordered the two 2 pc dinners... all breasts. Yikes, that gets expensive fast but you get at least twice or more the amount of meat. For sides I had mac and cheese..which was good, spicy rice..which was ok and the smashed potatoes and gravy which was NOT good. Yuck. Come on guys, there are better instant mashed potatoes out there...explore a bit and upgrade. The chicken was awesome.. hot and juicy. Yeah, I almost had too much to eat but since that was my only meal of the day, I made it! ;) Oh yeah, they have a salsa bar and one of the sauces on there is a spicy avocado. It was yummy!! I put that on just about everything I ate. Just the right amount of bite. I don't like it so hot that my mouth and lips are burning and I can't taste the food but this was perfect. It has been quite a while since I have been to an El Pollo, but it won't be that long till I go back! read more

El Pollo Loco - Mexican Near Me - Stockton, California

I enjoyed my stay at EPL on Wilson. I don't typically eat here but when I do, I am never disappointed! They have fair prices, good customer service and delicious food. I'll definitely be back :) read more

Love the loco, kinda of pricey though but worth it , they are busy so allow time for your order

Muy buen servicio siempre vengo a ese pollo loco porque me tratan de lo mejor siempre con una sonrisa y uno se siente como en casa apesar de ser un restaurant muy ocupado nunca los miro de mala gana como otros lugares que ni saludan mis respetos para el pollo loco y su empleados read more

This is directed to the Wilson way restaurant . I ordered the two piece meal the pieces were soo small the meal was so lousy not the first time this happened. I'll never go there again! I love the one on hammer lane though Hammer lane is always soo good! read more

I have been going to this location for about three years and have watched it turn into a place I will no longer go to. The drive through has always been bad and inside it's been okay but now you cant get what you order even inside. The managers (evening shift-6:30pm) argue with/talk down to customers who ask for substitutions (shrimp instead of chicken) which they claim they do for a price. I willing to pay the extra was refused because they said it wasn't on the menu so I showed them the pic from their menu saying I could. The Manager refused to look and walked away. My family eats here at least twice a month but no longer. read more

El Pollo Loco - Don't bother asking for shrimp even if it says you can. The manager walked away when i showed her this. No Service at all! - Mexican Near Me - Stockton, California

I am giving El Pollo Loco on Hammer Lane a 1 for the rude staff. I ordered on line for an 1145 pickup, arrived at 1148 at the window and it was not done. She rudely said, "You need to wait in the front." No, I'm sorry we don't have it ready. Can you please pull in the front and we will bring it out to you." She was a heavy set lady working the drive thru at 1148 am on 6/20/2020. You really need to think about getting rid of her or put her on wiping table duty. She should not be working with your customers. I like the tacos but I don't like the service. read more

Great customer service and location had a nice visit all the employees here are always welcoming and good food.

Went to Trinity location and ordered lunch for a group of people. Just a couple things that they can improve on. 1- they gave us burnt chicken for family meal 2- keto tacos were cold 3- they charged us for large drink but gave us a regular. read more

El Pollo Loco - 8 piece family meal-- burnt - Mexican Near Me - Stockton, California

I love love pollo loco the chicken avocado salad are the best when Im craving salads I go to pollo loco for the double avocado chicken salad the best and with the green salsa on it even the best 100% my salads there read more

Good costumers service thanks for your patience with me and my family are always nice .good food specially the chicken tostada ..the food is always good and I appreciate your service..thanks so much staff pollo loco .. read more