I would just like to let everyone know that I oh that I picked up a avocado chicken burrito at 12 o'clock today lunchtime and there there was hardly anything in it as well as it was cold. I'm not talking just lukewarm I'm saying it was cold thanks for nothing El pollo!!! read more

Beyond annoying. Had NO CHICKEN at all. Nada. No chicken available at a chicken restaurant. Could only order food that had pre cut chicken options. Also, made it very difficult to substitute beans for Mac and cheese (even with a surcharge). And then my order wasn't even correct when I finally got it. Super frustrating to not be able to order chicken at a chicken place. Plan better. Add more chicken to your flame broiler when you find yourself running low. Bad business. The sweet young man taking my order was at least nice. Ugh. Pass by this place and go somewhere else. read more

Flora was so sweet and remembered my mothers order. My mother is lactose free due to her allergies and sometimes that can be hard with restaurants but flora was very accommodating and was so patient. There soda machine was out of carbonation and she was very honest and let us know. The rest of the team worked really well to accommodate all our needs even if they messed up the order, when we took it back everyone was understanding and made it right. Thank you so so much! read more

I gave EPL a 5 because of the multi-choice menu, great flavors and delicious menu. The staff did very well. Their chicken is as good as it gets: tender, juicy, spiced just right and always full of flavor. I'll be back for sure. Thanks EPL. read more

Terrible terrible representation of a normally good restaurant. I got a 3 piece w coleslaw & broccoli. Chicken was dry & tasteless. Terrible. So disappointed cuz I like their chicken. Too bad. Won't go back there again. read more

Don't count on them being open. Closed at 8pm on a Friday night. There were two employees outside and more cleaning up inside, so I don't know that it was due to a staff shortage. read more

We dined in, this time the chicken was so bad we did not accept it. We asked for our money back and left. The chicken was black. We keep going, one out of 10 times it is good. I have to stop going here. The definition of insanity, doing the sane thing over and over again and expecting a different result. I am sure someone from corporate will apologize for our experience. I used to be a stock holder when this company first went public. read more

This restaurant is disgusting. Not only is the staff not friendly but their benches are tearing, ac ducts disgusting, floors never mopped and restrooms nasty. Save your money and go somewhere else. These people do not want your business. read more

Only giving a 4 instead of a 5 because it took over 20 minutes in the drive-through. Took around 10 minutes sitting at the order station and after order was taken, another 10 minutes to get food at the window. There was a Now Hiring sign so probably short staffed. Otherwise the food was really good. I got the 3 piece dinner with mac n cheese and a side salad. read more

I normally LOVE El Pollo Loco. Not just that, but I have a few things that I order every time because I can't get enough of them. One of those things was the seasonal double queso quesadilla; to die for. However, I was sorely disappointed when I ordered it from here--in the quesadilla were pockets with whole jalapeño slices, they were missing the avacados altogether (I mean, come on! I should have gotten a refund for that alone!), each ingredient was all bunched in one place instead of spread out throughout the whole quesadilla. And the worst of all...was that I was missing half the cheese!! I was shocked that I was eating a dry double queso quesadilla. Then, we asked the employee in the drive through for medium Pico de gallo and she gave us mild salsa. I was astounded at how poorly they made my quesadilla. MISSING half the ingredients, putting huge pieces of jalepeños, not spreading anything out, etc. I will keep going to El Pollo Loco as long as I can find one within 20 miles of where I am, but I highly recommend against coming to this one. You will be diappointed, and you will get food half the quality of what it is supposed to be. read more

El Pollo Loco - The pollo loco menu - Mexican Near Me - Washington, Utah

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I go thru the drive thru and order a 12 piece family meal and the lady taking the order tells me that she has to check with her "chicken guy". I think to myself, okay, then she proceeds to tell me that they can't do it because they have 2 mobile orders to fill, really?? This place already has crappy reviews and, I've had a crappy experience before awhile back but figured I'd try it again since it's been a minute and this is what happens! Lol! You guys have one job my guy, and this place isn't it Why is this place still open? read more

The Family Feast Is becoming a family favorite in our house! Food is tasty and fresh. Best part is that it's affordable and feeds all of us! The service is great too! Thank you El Pollo Loco! read more

Amazing customer service and really good tasting food one of my favorite restaurants a 100% would recommend

The New Birria Boxes is awesome and the customer service was excellent

I wish we had an El Pollo Loco near where we live -- especially if the manager of this one wanted to transfer there. The chicken was beautifully cooked and HOT, the beans were tender without being blown out, and the rice was also cooked just right. We thoroughly enjoyed it. We also really appreciated that the staff was all wearing masks and they reminded patrons to wear masks while ordering. read more

We visited El Pollo Loco and they were out of grilled chicken which made our 9 year old cry; I understand mistakes happen but this is a chicken establishment, I think they should be better prepared. Also I ordered a quesedialla which had a lot items in the quesedilla which weren't mentioned on the menu. To be fair the food was hot and fresh. We have visited this establishment before and haven't had any issues, maybe this was just an off day, but I do believe these issues should be remedied. read more

Worst experience at an El Pollo Loco ever. It's definitely a favorite for us, but this franchise is the worst. Our chicken was beyond burnt as was everyone else's chicken in the restaurant. as we looked around we could see the black on the chicken. We did ask for new chicken, however what we got was even more burnt than the original. The only good thing was the girl was trying to be helpful. The cook was MIA and so was the manager. This store needs some TLC and quick before it's too late. The salsa bar was not stocked and the salsa we did get didn't taste like the other locations we have been too. On a side note....the restaurant was dirty, floors were wet and nasty and where they put the food together was a disaster. Do yourself a favor and don't eat here. read more

Great team, store was clean even tho it was busy! Food is fresh off the grill! I always get the salad!

$65 of super dry chicken. Also ordered pazole and a bowl. Mash, mac n cheese, cole slaw. Out of all of it, the only thing descent was the Cole slaw. That's sad. read more

I ordered an avocado chicken salad. The avocado was completely rotten and they gave me the salad dry with no dressing and no utensils. When I asked for them, they insisted they put them in the bag, which they did not. I ended up driving back to the front door (from the drive thru) and asked inside to speak to the manager. The girl that came up just took the salad from me, and insisted that is how ALL of their avocados look and then threw cash on the counter and walked away. She shorted me $2 and wouldn't even come back to the counter to discuss it with me. She just said from across the room "you got a drink and so that's all the $ we owe you" I'm completely disgusted with not only the food, but the service as well. read more

El Pollo Loco - Gross avocado chicken salad - Mexican Near Me - Washington, Utah

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We were in town and used the app to order food online. Order went through and I my card was charged. I show up to the store and they had closed early that night for maintenance or some other reason. I am a little annoyed the order was allowed to go through even though the store was closed, but the real issue is I have now called 4 times asking to get my money refunded. I have now spoken to 4 different people and no one can refund my money. It is 2 weeks later and I am still waiting for a call from a general manager that will probably never come. read more

This place is notoriously out of chicken. Half the time it's a 20 minute wait or longer on their chicken! I mean what the heck, it's a chicken place. ‍ read more

The manager is so rude online says they close at 10, we place an order and never get it, we have to wait until tomorrow to get the money back. read more

They are never open it's 5:44pm on a Thursday. Like everytime I try to come they are close.

I have been to this El Pollo 3x since moving to this area. The first 2x ... at 5:00 PM ... they had NO CHICKEN'S READY ... and the WAIT was 30-40 minutes. TODAY I arrived at 1:20 PM for a late lunch (after talking to THE MANAGER yesterday about prior visits). Drive-thru was blocked. Front doors locked w/sign "No lobby service". Signs outside said "APP service only." I WALKED to the "drive up" window... and asked ... "Are you saying I can only get chicken by ordering on your app?" The lady said "There are only 2 of us here, we are NOT open" and she slammed the window on me. "Three strikes and you're out." No more (attempted) business from us. Too many other eateries nearby ... and with COSTCO $4.99 roasted chickens only ONE MILE AWAY. (PS: We LOVE El Pollo Loco and got EXCELLENT service from those up north.) :( read more

They put cones in front of your vehicle at the drive thru when they are feeling overwhelmed they also look right at you while they do it and don't say a word. read more

I went through the drive through today & there was an older lady working who was extremely rude. I asked for things to be taken off some food and she made it seem like a big issue. The salsa had like nothing in them. The chips were stale. Don't recommend, just go to jack across the way. read more

I'm a very picky eater. They listened to what I wanted. Everything was very fresh. Best taco salad I have eaten in years. - I honestly don't understand why they so low rated. Give it a chance! read more

This place just reeks. I love the menu at El Pollo Loco, but they can never seem to deliver. The last three times I've been there they told me I'd have to wait 20 minutes for chicken. It's a chicken place!No cole slaw last time. Rude, stupid counter employee (he looked stoned and couldn't have cared less). The place is usually dirty. No ice in the drink machine last time. I've left without ordering the last three times. Hey wake up absentee franchise owner. Your store sucks. I'm done. Adios. read more

We understand it is hard to get help but this place is pathetic. I was in my car waiting in the drive up lane. A kid comes and puts cones in front of my car and leaves. The rest of the cars move forward and then another worker comes out and moves the cones forward and doesn't say a word. I got out of my car and knocked on the door to find out what was going on. Someone open the door a slit and then shuts it in my face. A lady in the car behind me called them and they said they were closed. Couldn't they have told us outside. By the way, this was on a Thursday at 6:30 pm. I will never go back there. Don't waste your time. read more

I ate quite often at the El Pollo Loco in Tempe, Arizona. The food was always fresh and tasty. I was excited to find one in St George, Utah. It was the exact opposite of the one in Arizona. The chicken was so overcooked and dry that it was like eating leather. I can see why they don't allow walk-ins, people would be wanting a refund. The chicken must have been cooked the day before. It was so overcooked that the shrunken pieces looked and tasted like plastic. I bought the whole chicken and threw away most of it. Never again. I am going back to Viva Chicken. read more

Always enjoy El Pollo Loco... Sam handled the Lunch rush superbly! Kept a smile with and shared fun banter with customers!

HORRIBLE!!!!! The food was ok but the entire lobby was dirty and gross. We were the only people eating in the lobby and we could only find ONE booth that wasn't covered in food that I was able to clean with a napkin and water. The worker that took our order was touching the dirty mats and sweeping behind the counter. At one point he called out to a fellow worker... I heard her say "what was it" and his answer was "a roach" Avoid this place at all costs! read more

I really had bad experience at this location 2 times I really don't recommend anyone come here at this location really bad quality food bad customer service the lady there her name is Olga she has huge eyelashes green eyes light hair omg so bad my money is valuable to spend here never again I'm so disappointed the chicken burned whole chicken rice and chips salsa so old not taste old food never recommend anyone you can get sick I have put the chicken into the trash literally I lose my money I want talk with the manager do something about that place because it was so awful awful don't waste you money here there's a lot places to eat chicken good quality like viva chicken excellent great customer service fresh I never had that kind of type quality read more

This EPL is pretty new. The food is decent here as most EPL's are and the service is also good. If you're into teas, they have a pretty mean Black Tea in there tea dispenser. They have four different kinds but the Black Tea was the best of the four. And yes, I tried all four of them. read more

El Pollo Loco - The front - Mexican Near Me - Washington, Utah

Save yourself the trouble and don't bother with this place. Walked in to both cashiers playing around in the lobby. Then they went behind the counter and one of them had a drink with them and continued to drink it behind the counter. I didn't see a single person with gloves on. Gross. The tables were gross and no one attempted to clean them while we were there I should have walked out then but I wanted "to try" the place. The food was MEH very bland. I will never return, mostly because of the food is just gross. Update: Pretty sure I got food poisoning from the food. Stomach is very upset right now! read more

This was the second time I have eaten at this restaurant. This time we went through the drive thru. The service was quick and accurate. We had 4 of us in the car. We each ordered different items. We were all extremely pleased with our food. I had the grilled chicken avocado burrito. It was delicious and full of chicken and avocado. Great flavor. Nice portion. We will be back. !! read more

online hours say they close at 9:30 pm, they took our order online, we get to the restaurant, and they were closed. apparently weekend "special hours" make them close at 7:00. No indication of their change, nothing. read more

Horrible place to eat...ordered an 8 piece family meal and the chicken was burnt. There were other pieces of food in the black beans. All of the tables were filthy. Salsa bar was dirty. The employees looked very sloppy and did not present themselves well. My chicken quesadilla almost fell apart when I pulled it out of the package. Finally, the bathrooms were disgusting. I don't recommend... :( HOWEVER, I like looking on the bright side. When we told them our chicken was burnt, they replaced it with a better order of chicken. There's always some positive right?! read more

Not really my thing. It's kind of an odd collection of Mexican'ish food - not really a fastfood Mexican place like Taco Bell, but it feels like it - and not really a high end restuarant, but the food seems to try to be that as well as the prices. More like a Kenny Rogers Roasters with a Mexican-ish theme I guess. We waited way too long in no line at all to order, then waited even longer to get the food which was good, but not for the price. I didn't know what to expect going in, probably won't be going back. It was a pretty clean place, but unless I just missed a huge rush of people that left most of the tables dirty, they don't have enough people working or they don't care. UPDATE: it's not often people take the time to contact us about our experiences when less than satisfactory. I received a pleasant message from the management. I can see they do care about their customers and their establishment. I'm impressed. I think I'll give it another try to be fair. read more