Dried out chicken, that's a big no go. Tight on the salsa which is sad and small portions on everything But the dried out chicken is a never will repeat here main negative read more

This restaurant just continues to take all of my money, lol! Anytime my husband asks me where I want to eat for dinner, It's always here. Anytime he is working from home and asks what I would like for lunch, it is always here! I never eat inside I always go through the drive-through and get it to go. In my opinion, they have the best tasting chicken in town. I only come for the chicken lately due to cutting out carbs, but their chicken papas is phenomenal! When I do decide to have a cheat day where I can eat carbs, I will definitely be ordering one in addition to my chicken. The chicken quesadillas are another favorite. The chicken nugget kids meal is also great. read more

Amazing food!!! The carne Asada burrito I had was so packed with flavor. If you haven't been to El Pollo Rico you have to try it! read more

El Pollo Rico - Looks so good! And tastes fantastic!! - Chicken Shop Near Me - New Braunfels, Texas

Love it, my husband loved the perfectly spiced chicken and sides. Will definitely return

Omg this place is amazing flavor in every bite so much flavor small but excellent I would recommend the cheese quesadilla with guacamole and rice and sour cream read more

El Pollo Rico - Chicken Shop Near Me - New Braunfels, Texas

You have to love a lunch special that is a full meal with a drink for $8. I had the two piece pollo carbon meal that comes with rice, beans, tortillas and all of the trimmings. The food was good but I would not say amazing. The price, flavor and relative value was spot on. I was a little frustrated as I asked for dark meat but when I got home it was white meat. In their favor it was moist so I did not mind. It did not appear they had dine in available. To go and drive through is what they have available at this time. read more

El Pollo Rico - Store front/menu - Chicken Shop Near Me - New Braunfels, Texas

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Pardon my French, but this place is ducking amazing. If you like El Pollo Loco you'll LOVE this place. It's like if El Pollo Loco cared about quality. Just superb. read more

Wasn't sure what to expect but I'll be back. Went in with low expectations and left satisfied. I ordered the chicken flautas. 4 crispy flautas full of very tender shredded chicken. Topped with crema , lettuce, tomatoes, white cheese (cotija?) and avocado. Served with rice and flavorful refried beans, a lime and green creamy salsa which was spicy. Hubs got the beef taquitos. There were 5 double corn street taquitos with beef, onion and cilantro. We shared the plates of food and it was good. There was only one large family when we're eating but 3 more came in. Their drive through was busy. I'd like to come and try other dishes next time. read more

The food was tasty, but the sides were small and the chicken was small too. It was also expensive for what you get.

Our 22 year old daughter brought over a plate of Taquitos Pastor because she knew we would like. Both of us being previous restaurant owner/operators we appreciate good, consistent food. I managed a Spanish restaurant so feel I have enough Latin American food knowledge to share this review. We are tough, picky customers. I will go here till I die. We like to take pics of our food to send to our daughter to make her jealous that we are eating at El Pollo Rico yet again. We've not tried any other food options there because we like the Pastor Taquitos so much so why change?! We also enjoy a friendly family game game of which plate presentation will we receive this time, the circle or all lined up in a row? We don't care because both are loaded with delicious product. We have shared our enthusiasm with family and friends only to receive glowing reviews in return. I am also including a recent photo of a local 'Taco' restaurants Taco Supreme. Major fail. You tell me which you prefer?! El Pollo Rico is simply excellent. We must try another item to see if it's just as good. Even the customer service at the drive-thru has been spot on (wish they still had their Melon Agua Fresca though). Thank you El Pollo Rico for a consistently well done job!!! read more

Service was awful the lady at the cashier charged me double and didnt even try to help and didnt want to give me my refund so if you go please double check receipt and bank app for extra charges read more

It's a good place to get the family some food. Very friendly staff especially the lady that helped us (Jessica). Will continue to come to this establishment. read more

I love coming here too eat with my family. When Jessica takes my order she is very efficient with it.

One of the only places left in new braunfels where I'll eat. The workers here take their job seriously. Can't find that anywhere else in new braunfels anymore. The food is consistently good. Muy Rico. Also, they have the best Dr. Pepper :) read more

The food here is really good for fast food. The flavor of the chicken and beef are both very good.

This place is absolutely disgusting. We got the wrong food, the staff was rude and acted as if we inconvenienced them and then when we got our food it was so bad, the chicken smelled and tasted like it had gone bad. One bite is all it took to throw it in the trash. My husbands nachos...Taco Bell nachos look more appealing and I'm sure would have been 10x better! read more

I've been to this place a dozen times (drive through only) the food is terrific and reasonable pricing. I look forward to dining in someday when this covid stuff is over. read more

My family's hamburger's were terrible. We all had to just throw them away. Absolutely no flavor whatsoever. You would think they would be flame broiled but they're not, they're not even salted. $30 straight in the garbage for three burgers and two fries. read more

It's my favorite chicken spot it's really tasty stuff. Don't mess around just buy the whole chicken or you'll be mad you didn't later read more

Great grilled chicken with lots of flavor! The sweet plantains are excellent as well.

Pet peeve #6,386. When a restaurant is open until 9 and you walk in at 8:15 and everyone is cleaning and you get knocked over by the overpowering smell of fabulouso cleanser. The salsa bar is closed, which I guess is fine because there's also no more chips. Thinking ahead (because this has happened before) We ask if they could NOT dump the tea out until we leave. Her response "we're almost closed". Which we comment "it's 8:15. You're open until 9" She reluctantly agrees. Apparently the last customers are the least important customers. . As you can see from the photo they even turned out all the menu board lights too. Then we attempt to leave at 8:45 and the front door is dead bolted closed. It's a tragedy of events because their food is actually quite tasty and reasonably priced. read more

El Pollo Rico - Closed, but not closed. - Chicken Shop Near Me - New Braunfels, Texas

I love this place because it is down the street from my house, secondly this was my first time going there & I'm speechless & believe me I can talk. The food was so flavorful I had the whole chicken, rice, beans, & I ordered a side of plantains. It came with limes, grilled onion & two types of salsa red & green. Go try this place out people read more

Best take out food in NB period! The chicken is super moist and has great flavor. The beans are great and the rice is okay. All of the salsa's are great and the agua fresca is on point. This is literally the only take out that is worth going to in the area, must try! read more

So yummy! They usually take a long time every time I go but the good thing is I'm in no hurry:) the chicken is good I prefer it over their beef plates. read more

Best grilled chicken in NB. The green sauce is a must and the flautas are my kids favorite. The food is always on point, and the staff is very friendly. read more

The grilled chicken is outstanding as is the salsas and refried and charro beans. Despite asking for no tortillas (I can't have them with my current diet), they gave me some anyway and I couldn't resist opening them up. They were homemade corn tortillas and they looked amazing. My girlfriend and I liked it so much we've been there two days in a row, and we're picking some up tomorrow to take to her parents for dinner. I highly recommend it. By far, the best chicken I've had in New Braunfels and possibly anywhere. read more

I have given this restaurant several chances to redeem themselves yet they keep serving hard cold old chicken! I have ordered the el Rico bowl and they keep serving it with old cold hard chicken. I have brought it to their attention once before yet they weren't willing to fix the problem so I received my money back. Please don't waist your time and money on this place. read more

Great grilled chicken at a good price. Reminds me of local restaurants in the Yucatán.

This place reminds me of the pollo asado I can get in Laredo when visiting family. Had the half chicken with fries and charro beans, and my wife had a milanesa torta. The chicken was delicious, good flavor and very juicy. The torta was huge, my wife could only eat half of it. I tried the other half, and found that it was pretty bland. Luckily, they have a decent salsa bar so I was able to dress it up with some spicy red sauce. All in all I will definitely go back. There's a papa asada (baked potato stuffed with carne asada) on the menu calling my name, and the Nachos Rico's look like something I could take down with a couple of cold cervesas... If you are a fan of the pollo asado restaurants you can find in the valley or closer to the border, this place deserves a try. read more

the food at El Pollo Rico is actually pretty tasty I had the half chicken which I completely devoured and I tried all of the sauces from their salsa bar which were all very tasty as well. for my sides I had the rice and beans only because a lack of any other sides to choose from and this is where my griping comes in lol. if you're going to give the customer a choice of sides you shouldn't limit that sides to beans, refried beans, and rice. of course you could choose french fries but well for the sake of not mismatching the two weirdest f****** sides ever we'll just say that fries don't really count as a side at a Mexican restaurant alongside beans beans and rice. of course on the menu there are more options than what I listed but when ordering you're told those are actually extras not sides weird but looking closely at the menu It does say sides and extras but they shouldn't list the two under the same category if they don't want people assuming that the extras can be sides. with that said once again I would like to establish that the food is actually quite tasty and that is literally the only reason I gave this place 3 stars Because it most certainly wasn't the prices which are kind of above average for what you would pay for the same plate of food elsewhere and it most certainly wasn't the staff who literally asked us if our food was going to be dine-in or take-out when there was nowhere to sit down literally... Well considering you don't count the one table sitting directly outside the front door which had a staff member or one of the many people who were working in the construction of the building that was still going on I don't really know but there was a guy laying down on the table the one table that I suppose we were supposed to use to dine in on lol. my problem with this is the owners obviously have no idea what they're doing or have no idea what's going on at their business. sad times Why 3 stars and not 4: Unclear menu, untrained staff, Basically a shitshow of a dining experience with the exception of tasty food that was quite good. ----------------------------------------------------- *Poor *Decent *Good *great *Best *JLFoodie Certified Food. Great Service. decent Cleanliness. poor Value. decent I realize I'm a food snob, I eat out regularly some weeks 3 to 4 times which in my opinion makes me a bit of an expert on food, service, quality etc. I say it how I see it and I usually will give restaurants at least three chances before I give up on them and in some cases after some time has past I revisit the restaurants to see if anything is changed and my reviews reflect that change. read more

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The best damn chicken I've ever had in my life. The salsa verde is mind blowing. I'll make the drive any day to eat at this gem.

We LOVE the shrimp tacos. They are not shown on the menu, but order 2 shrimp tacos and I'm a happy camper. The inside of the restaurant is nothing to brag about, but have never had bad food here! We will be back for shrimp tacos! read more

When I ordered the whole chicken meal the girl looked at me strange, I guess because I was by myself. The chicken was really good but the sides were not. The charro beans were blah because they needed to be seasoned, seasoning beans after they are cooked never works. The rice was dry and had no flavor to it. If they would season the sides like they do the chicken the meal would have been awesome. read more

Overpriced for nasty food. This place isn't even good. Got a whole chicken and it is dry and barely any flavor. The asada plate also has no flavor. Food is greasy. Tortillas are store bought. Rice is disgusting, it's hard and has zero flavor. read more

I had the Rico bowl. I liked it better than Chipotle's bowl. The chicken had a wonderful flavor. I will try something different next trip

Gross. I ordered 2 street tacos. 1 chicken and 1 pastor. They charge $2.75 each. Chicken taco had cheese and lettuce and tomatoes. Apparently they gave me one of their "regular" tacos. I spit out more than I ate. Pastor taco was a street taco with onions and cilantro as expected. Too bad there was more fat than meat. I feel like I wasted my time and money. I ended up having to eat lunch elsewhere. read more

Good chicken and pleasant service good eat here 3 to 4 times a week and not get tired of it. Had the 2 pieces dinner.

I went to get my car washed at the place next door. While waiting, we figured I would go over and get some food. The place was dead. There was one family in front of us who had just placed their order and received it fairly quickly. I place my order and then go to get drinks. I sit down and wait for my food to come out. It was almost 20 minutes when I go up to the register. Martha asks if she can help me. I explain I am waiting for my food. She tells me she will bring it out to me. I can hear another girl in the back say in Spanish that she is tired. She is tired? Maybe you were working harder, instead of being lazy and making people wait 20 minutes for food, you would not be so lazy. I go to sit back down and finally our food was brought out. Our order was not complicated at all. I ordered a Torta with Pastor and a quesadilla. If I was giving ratings just on food, I would have given this place at least 4 stars. The service is what killed it for me. I saw a few employees just standing around doing pretty much nothing. The Torta was pretty good. The quesadilla had great flavor and was fairly large. I would go back for the food, but would not to go back to this place at all because of the service. read more

Very good place to eat not my favorite place but definitely earns my respect been there a few times and it's been very good every time. staff is very friendly and there pricing is good I say check them out it's worth a try read more

We love this chicken. So tried of the fried chicken in the area. The chicken is always moist and the beans and tortillas are very good.