We normally go through the drive thru and I always get the juicy yummy chicken tenders with the gravy and a biscuit. Hubby loves the gizzards from there as well so he will get a large order. Never been disappointed but always check your bag before you drive off especially if you ask for sauces. Sometimes they forget. Overall, taste is great. I recommend this place at any location. read more

Always fresh chicken Always fresh fish Always fresh rolls The best in town ! Sweet Tea is top shelf and a Big Cup ! Sevice is always with a smile That cook knows what he is doing ! read more

The lady taking the drive thru order was patient and professional. It took me a minute to get my husbands order because he was just released from the ER for stroke symptoms so his deciding response is delayed. Anyways, thank you for not rushing me. read more

Chicken Express - Who ever took this drive thru order: THANK YOU! - Fast Food Near Me - New Braunfels, Texas

It's 5 stars!!!!! I know it's just chicken express, it's not some big fancy restaurant. But dang it they earned it!! The service was awesome, they were sooo nice. My food was out to me fast, hot and correct!!! And it.was.gooooooddddddd. read more

The food was good, the restaurant was spotless, and the customer service was excellent. Shout-out to Elaina for her friendliness and great service! read more

Chicken Express is my chicken sanctuary, my holy grail of spicy goodness! Every visit feels like a pilgrimage to chicken paradise. Their chicken tenders are nothing short of perfection - always fresh, crispy, and hot enough to scorch my lap on the ride home (in the best way possible!). The fries are probably average but there is something about dipping them into the gravy that keeps me coming back for more. The spicy tenders are my go to, but if you're like me and crave an extra punch, ask for the serendipity hot seasoning packets. They'll take your taste buds on a wild ride! Their rolls are nice and buttery with a little sweetness which balances the heat nicely. I can probably eat four of these bad boys but I impose self-control. I then wash it all down with their X-Large sweet tea (goodbye self-control) - it's like sipping on liquid sunshine. Sure, its size is enough to quench the thirst of a small family but no judgement here if you handle this by drink all by yourself. read more

Chicken Express - Spicy 7 Express Tender Dinner - Fast Food Near Me - New Braunfels, Texas

They say they are all the same, but I say no way. This location always has the hottest crispiest chicken , and the side are always served hot. The service is always spot on and helpful to please their customers the best they can. read more

Stole my money. I ordered on https://chickene.com for pickup at 691 S Walnut Ave, New Braunfels, TX 78130, picked up order, order incomplete. Manager says they can't refund the missing food because it was a Doordash order, which it wasn't; it was an order on the Chicken Express website. Doordash has no record of the order, but Chicken Express does. Bottom line: Chicken Express incompletely fills direct orders on their website, hides behibd a third party and won't refund your money. AVOID. read more

Destiny did great helping me with my order. I recommend chicken express. Friendly staff. Great food

Service from the start not acceptable. Person at register was very hard to understand. She got the order wrong. Got home and missing a piece of chicken. Called, lady on phone said just come back and get piece of chicken, no apology on phone or when I picked up. Chicken was awful. Okra was burnt. Won't be back. read more

Fast.. nice always has what I want. Drive thur window staff helpful and nice to chat with. read more

I saw the staff and I thought oh great, younger adults who always have their rude, arrogant attitudes and don't care. I was sooo wrong and definitely judged a book by its cover. They were all super friendly and extremely helpful. The food was hot and fresh. The tea even tasted fresh. I wish I lived in the area and would definitely visit again. I will definitely try to stop again when I am in the area. read more

Stopped by here on 6/17/19 on my way to Dallas. Logan took our order and he was very friendly and provided great customer service. The place is also very very clean. After we left with our food, I was disappointed because my food was cold and I asked for a roll and instead had cold hush puppies. So we turned around and brought the food back. Logan apologized and Josh confirmed my new box was hot and correct. He was right, the tenders were piping hot and delicious. Therefore a 1 star review turned into a 5 star. Tell the guys I said thank you! Nothing worse than being hungry on a road trip and disliking your food. Glad that was avoided. read more

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Fast service and fresh food at comparable prices to other Fried chicken places and wayyyyyyy better value than that so called Louisiana chicken place that serves under sized malnourished chicken My go to fries chicken spot for the last 6yrs read more

Needed a quick meal to go and stopped thru, customer service on point but took longer than expected. However, the food came out piping hot, actually too hot to eat... So definitely cooked to order. I ordered a 4 strip combo. Chicken strips were nice and crispy with good seasonings. The breading on the pickles were quite thick but it was flavorful. Biscuit is homemade, too bad they don't carry jelly or jam. Sweet tea had just the right amount of sugar and crushed ice, my favorite. Overall, I'd prefer this place over some of their competitors and they have a pretty big selection. read more

Chicken Express - 4 strip combo - Fast Food Near Me - New Braunfels, Texas

Thank you Chicken Express for living up to your business hours of operation (ordered 15-20 mins before closing!!! Haven't tried the food but it smells delicious! Thank you all SO much for being professional!!! read more

I ordered chicken & fish on a Saturday and it was all hot & FRESH ! I used the drive through !

I lived by the chicken express out on 46 and it was always fresh and tasty. I have given the one on walnut 2 chances now and there won't be a third. The chicken was dry and you could tell it had been sitting way to long. The Mac and the green beans had no seasons at all and the roll you could have used as a baseball! I hate leaving bad reviews but the truth hurts. To bad. read more

This our first "go to" for chicken tenders, livers and mixed assortment. Tea is superb. Don't hesitate to- just go.

Their food is absolutely delicious! The service was great, our food came out super fast and everything tasted hot and fresh. Only giving 3 stars because my husband and I ate inside and it smelled pretty bad towards the back by the restrooms. The food is 10/10 though! read more

I came through tonight a decent 30 minutes before closing and waited over 10 minutes to be greeted at the drive through. When I was greeted the girl who took my order seem uninterested in taking my order and couldnt swap a roll for extra fries. I understood that and moved on. When I got to the window the girl brought me my food and the food was good but I hadn't notice until I drove of that they forgot my gravy. When I had pulled up to ask for ranch the girls just looked at me like I was weird or like I was going ask for their number. Ive had this experience with their customer service a few times now. Once one of the girls even asked me why I was still there before I had even gotten the food. Food is good shop is clean, but the service need serious work. I like the place but tonight makes me not want to come back. read more

It's better than most chain fried chicken restaurant. Chicken is moist and well seasoned, and the sides are good! My husband who is a chicken tender connoisseur () approves their tenders which says a lot, I got to say. My favorite sides are their fried okra, mashed potatoes, and Cole slaw. They're serving size is big, I want to say it's quite too much for me; but hey! at least you get the bang for your buck. We will for sure go back to fill our chicken fast food cravings from time to time. read more

Drove up and ordered. They got our order perfect. If you ask for little things, extra tartar sauce, hush puppies whatever, they are always happy to oblige. Even if I pay, I have no problem. Just some places seemed confused when you as for something not 100% on their menu. Always, for the 8 years I have been going to this store, they are polite and professional. It doesn't hurt that they have great tea (runner up with Bill Millers). read more

Ferry good chicken best gesard came out really hot and good the was perfect a little expensive but in the long run the mashed tatters and sides great read more

Absolutely terrible service. Their front counter lady, Claudia, has the worst customer service I've ever seen. Completely disrespectful and very rude. read more

Terrible Terrible all around. The food was awful and service just rude!! Do not recommend

Ordered Unsweet tea and the person at the window heard sweet tea apparently. Get to the window and told her we asked for Unsweet tea, she looks at her monitor and says no you didn't, it says sweet tea. Somehow it became our problem and we left with sweet tea. You literally give free refills, why couldn't I have the drink I asked for. Great service, thanks for the diabetes in a cup. read more

I've waited 2 weeks to post this review. We visited the restaurant 3 times in the last 2 weeks. Each time, we could not get through he front door without smelling a very foul odor. Not sure if it is coming from the bathroom but it sure smells like it. There are 4 chicken restaurants (one on each corner) of I-35 and Walnut. I would highly recommend visiting one of the other restaurants until they get rid of the smell in the dining room. That being said, other chicken express locations are great. The chicken strips are awesome and the gravy is on point. We love the corn fritters and sweet tea. Management: please investigate the source of the odor and correct it. I am sure that we'll give you high marks for food quality and value once your dining area smells better. read more

If you like to eat somewhere where the bathroom smells better than the restaurant, then eat here. Smells like someone took a huge dump in the floor when you walk in. DISGUSTING. read more

thank you chicken express!! i got the best service ever when i came in my first time yesterday afternoon around 6 , i got the 20 tenders and i got sauces as well. i asked for extra sauces and i received exactly that!! it was gabby that made sure i was all good i watched her check my whole order and grab the extra sauces for me. i was so happy with how the food ended up tasting as well , a good experience thank you chicken express!!! read more

Good portions, fair pricing, good service. However really inconsistent chicken. one time really good, next time dry and overdone, next time good, next time not crispy. Sides keep my trying again. read more

We got chicken tonight at the store on S Walnut. Got home and had fish and 8 pieces of chicken instead of the 16 pieces of chicken, we had ordered. We were asked to bring it back. They did exchange our order. But didn't seem happy about it. Not good customer service! The chicken was rubbery and the Mac and cheese, well let's just say my 6 year autistic grand child could have done better. It was real watery and no taste. This use to be our go to chicken place. No more. Only one star for you read more

Always come here for good chicken but tonight was gross and not just the taste but I don't understand how they can serve the chicken like it's been under the warmer all day!! The chicken was dry as heck and the rolls were hard like a rock, okra was cold I'm very disappointed. I don't like to leave bad reviews but when you work hard for your money and get crap it's disappointing. I hope the manager sees this and pays attention to what food is being given out. Dec 7, 2021. read more

Pretty cool place to get fried livers and yeah catfish. They always make the livers to order, which makes them crispy, juicy, and delicious. I love the white gravy that comes with them, but I also like ketchup with livers. This location is right by Rudy's BBQ. A side note: For a fast food restaurant, this building is designed extremly well with nice tiled walls and floor, including the restrooms. read more

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This location is new so they forget some things but you can tell they are trying. whit time they might be as good as the other location on the loop. Untill then check it before you drive away. read more

Chicken Express - $30.00. Quite a deal. - Fast Food Near Me - New Braunfels, Texas

Only reason why 2 stars is food is not bad. I've only eaten here 3x and all have been thru the drive thru. Every single time they forget something. 2x no hush puppies, 3rd no tartar sauce. There is always 4 or 5 employees so I'm not sure why nobody cares to check. Food is decent but always check your order. read more

My husband and I stopped in for a quick lunch. The food was great and the employees were fantastic! They brought our meal to the table and checked on us several times to see if we needed anything. This store definitely ranked with Chik-Fil-A and that is a difficult task! read more

Fried corn and the best tenders in town. Need I say more? Always clean, always fast, and always accurate. No complaints here. read more

from a military family this is our experience with chicken express. Let me tell you that chicken express is extremely delicious and good chicken at most locations but at this one it was not very pleasant. the girl asked me if i wanted my food hot as if it was a joke, secondly my chicken wasn't cooked and the ones that were cooked were dumped with spicy powder because she kept pushing me into trying the spicy tenders. I had a procedure the day of and wasn't able to contact them so I did so the very next day and I want this to be noted for this location as being a military family we were hung up on she questioned me as I was lying to her and then over and over said she could not find it. she then the owners were there and could give me there email but if the owners were there why could they not talk? hmmm customer service at its finest. oh and her NAME WAS GLORIA. and after she was done helping i was hung up on twice. So to any law enforcement/military's families or all families that read this I understand there food is good but strongly urge you to go to a different location. read more

Well to start off, they forgot our corn nuggets. When we went into the building to get our corn nuggets the stuff wasn't rude but obviously annoyed, it was their mistake that they messed up they were annoyed with us for coming in to get the food that we paid for. It seems as if nobody was doing their job and everyone was playing around I don't think I saw one pair of gloves for anyone handling food. The macaroni and cheese was sour, Yep sour. The chicken was flavorless, and unsalted, on top of that I do not think it was completely cooked all the way through we stopped eating the chicken. And the fries were old and lost all their crispiness and warmth. read more