Awful. Ordered a chop chop bowl. It was supposed to be rice with chicken. It was a bowl of rice and minimal chicken. I told the cashier and he said, 'it happens'. Didn't offer some chicken and I didn't ask. Anyway... I paid for a bowl of rice. read more

So disappointed, we ordered chicken tenders with fries for my son. It was raw, wish I could've taken a pic. So upset that I forgot.

That place needs to close down! I was pushed by my family to get marital with moros and maduros. The plantain seemed ok and so did the moros. The pork masitas was another story: the meat had black and greenish parts, which meant they have in the freezer too too long and got beyond freezer burnt and one piece was cold. My family didn't allow me to talk to the man in charge because they felt bad after he told us he let the girls (waitresses) go because the business was not doing well and didn't have enough sales to cover their salaries. On top of everything, on a day with temperatures of high nineties, he had no air conditioning of any sort. I don't drink but I came home and prepared myself a shot of whiskey on ice to see if it helps with anything weird in my stomach. I figure that alcohol would kill any bacteria that reached my intestines. (We left most of the food uneaten and just left). They should close that place before they kill someone. read more

Pretty good place, it was and chill. The service was pretty good and overall just a normal experience. The food however was amazing. The end. read more

Really good place... they did leave out a drum from my whole chicken, but the food is great.

Walked in on a Saturday afternoon. Young lady was at the cashier register. I walked up to her. She didn't bother to greet me or look up. As soon as another customer walked in (Latina woman), they start speaking right away and she decides to help her instead. I asked her why she's not helping me and she replied "she has a pick up order". Really? GFY. So I walked out. I won't give business that employs racists individuals. If you don't want to help non-latino customers, you shouldn't be in this country. This is America - and if you don't like other ethnicities, you don't deserve to work here or be here. read more

If you like chicken and spanish side dishes, this is the place to visit! The roasted chicken is delicious, and the intoxicating smell lures you in from 2 blocks away. Although the food is great and well priced, the place inside is very grungey. I would recommend getting take out. The staff is very polite and helpful, if you are a female they tend to be even nicer! I come here often, since the food does not feel as greasey and unhealthy as most. If you like Pollo Tropical and Pollos Mario, you will love this place! read more

Didn't really like the chicken. The meat is stringy and dry. They just cook a huge batch at one time and hope that customer will come in. Unfortunately for me, the chicken probably sat on the grill for too long and was overcooked. They do not give you napkins unless you specifically ask for it. In addition, my meal came with bread but they forgot that too. The restaurant is hot and humid. I guess they're trying to recreate the authentic south american feel. read more

This is not the same restaurant of old and in my opinion it is not as a result of Covid 19. I ordered today, she said cash only. I said ok, but I need change for a $20.00 bill, as I needed it for a tip. I reminded the lady who took my order twice about the need for change and yet the delivery person was given no change. Then i opened my delivery to find BOTH MY LARGE SIZE CHICKEN SOUPS, HAD "NO CHICKEN IN THEM. Today Pollo Supremo lost me as a customer! read more

Ordené comida recientemente para llevar y me cobraron solo por llevar comida casi 4 dólares extra que es eso? Cómo van a cobrar para llevar? Eso es ridiculo esta gente es una aprovechada!!!!!! No compren comida aquí! Aparte de caricimo el pollo parece paloma de pequeño y la cereza del pastel que están cobrando extra para llevar increíble!!!! read more

My boo and I were looking for places to eat on the other side of the river because we were visiting the whole bergenline corridor to check out places off the beaten path to shop. The chicken here is okay. I wish the chicken was greasy and succulent, but the white meat was more burnt and dried out on the servings I got. My boo's chicken was lukewarm and almost cold. I don't like how they cook most of the chicken ahead of time and just stack them up like poker chips. This causes them to dry out and not be fresh. I would recommend maybe coming here if there's high turnover or a line. I would have given it 1 or 2 stars, but the Yuca fries were pretty good, and the plantains actually were good as well. I've had rock hard plantains from Pio Pio in NYC, and they are nicely cooked here. The service seems to be inconsistent. We didn't get the buttered rolls that comes with the chicken when you order it, but if you ask they will give them to you. Those guys don't really speak English. When I asked for mayo, they handed me a menu. This place also lacks the nice Mayo/Mustard sauces that you would get at a Peruvian chicken place. That would be icing on the cake and go really well with the Yuca. They also need some aji green sauce too. All in all, not a bad meal for 2. It cost about 15 bucks for a chicken, 2 sides, and rolls. read more

Here is a simple tip for the guy preparing and handling the chicken. Don't pick at your teeth during a pandemic.

Their chicken is not bad but their service is pretty horrible. Ordered delivery and first off the guy was extremely rude and I had to repeat myself every time for him to get it. I placed my order and got it 2 hours later after calling them back and they said they forgot to send my order. Very unprofessional staff. I won't be ordering again. I am sure the staff don't care about bad reviews but hopefully an owner will care and at least try to reach out. read more

My family orders it all the time but since I'm around I noticed some issues...the chicken is good and the rest of the menu is decent, but you guys need to PAY ATTENTION in the orders, it's been a couple orders missing a wing or a thigh in my WHOLE CHICKEN, btw you should specify in the receipt how much you are charging for delivery, not just write a price and give me a reason to argue with the disrespectful delivery man, get yourself together Pollo Supremo! read more

Love this place! I'm what ... going on 26, and have been eating here with my family since i was like, I dont know able to walk, have memories, or as far as my pictures take me con una presita de pollo en la mano! Chicken tastes even better the next day, trust, i lived off of pollo supremo chicken and arroz moro for many days at a time while in college down in trenton. I would suggest going to the one on 32nd street, I've always found taht the chicken was fresher there than it is at 43 or 62nd. read more

Pollo supreme is our sort of ghetto Spanish chicken spot! Can it have its good and it's bad yes, but is the chicken good ? The answer is yes! This can really turn into a cool franchises if they remodel and create an actual brand! Will I eat chicken from there again? Yes why not, just because it's a little ghetto inside doesn't meant he food is good. I order delivery as well when I m hungry and don't want to spend a lot on a lunch for about 4 people at home. read more

I've been going here for the last five years and the food has been good. The last 4 times the food has been coming out cold. The yucca has been soggy and inedible. To be fare I brought it the the staffs attention. Same results bad cold food. D- read more

This is one of my favorite spots to order some grill chicken at nights for the conveniently hours is cost efficient and taste great

It's like chewing on a ball of wet newspaper that you just can't bite through that turns into an endless chew that eventually makes you gag, because at some point you realise that all that liquid you keep swallowing is just a bunch of your own saliva and now you have an upset stomach. That's pollo supremo for you. 5 stars! read more

If you grew up in Union CIty, West New York, or North Bergen... This is the place for pollo. WorD!!!! Eating here is one the of my first memories. The grilled chicken is just amazing. I love the sides: rice, frijoles, platano, yuca, french fries, and salad. I live in Denver right now and they can never make chicken like this. I cant wait to eat again when I go home for the holidays. Why are you still reading this.... GO EAT!!!! read more

Walked in and a huge roach was on the cash register half burnt from crawling all over the grill. Never going back.

First I want to say that I grew up eating Pollo Supremo & it used to be a standard staple take-out meal at least once or twice a month for my family. With a very heavy heart, I have to come to grips with the reality that this once favorite childhood place isn't the shadow of what it used to be. Back in the day, you would order a chicken and your mouth would water because of how flavorful and delicious it was. You would smell heavenly aromas of the chicken a block away. It truly was a place to go to that never disappointed and was an OG establishment that was worth every bit of the hype. Unfortunately, this is no longer the case. I don't know if it is under new management, or it just lost its "mojo" over the years, but there is nothing redeemable about it anymore. Currently, the chicken is tasteless, ALWAYS dried out and over cooked, and EXPENSIVE!!! Dry chicken was never a problem back in the day at pollo Supremo but I am sorry to report that it is now standard operating procedure. You never get a freshly grilled chicken. Now what they do is mass cook a large quantity based on what I'm assuming is their estimations of what the foot traffic will be for the day, and just leave the chickens out on the grill all day long and sell them as the day progresses. So, if you roll up during dinner hours, 9.5 times out of ten, you're buying a chicken that was probably cooked hours before. This is basic grilling 101. Don't leave your food on the grill!!!!..it WILL dry out. That is why their chicken is now tasteless. If you are brave enough to venture into this establishment, time how long it takes you to order and receive your food. You are in and out of there in less than 5 minutes. You can't possibly tell me that I'm buying a whole chicken that is "fresh" off the grill after having just paid for it a minute ago. Overall, Pollo Supremo is absolute trash. read more

The guy javiar is very nice, but we went around 830 and I took an order to go and I asked him to give me a more fresh chicken and heat it up well. He gave me a dry chicken and I asked him if the garlic was alot in the seasoning he said it was medium. NO its is very high and I couldn't eat the chicken. Overall this was the worst experience I had with chicken. I go to costco and pay 5 dollars and get a chicken that is 3 times as good. This place is so out of my way and I feel like I was taken advantage of with the food. Maybe to them this is okay and good but this is so bad in my book. read more

Arroz MORO! YUm. Yuca YUM! Chicken.. AMAZING. love this place, wish they had longer hours, but it's ok. This place is awesome to pick up food for the weekend, family dinner at home, or when you're just being lazy don't want to cook, go pick up some pollo supremo. They have a good selection of sides, (try the sweet plantains) read more

I've been eating here for at least 15 years and it still tastes great. There is nothing more alluring than the smell of them grilling chicken 5 blocks away. You can't resist. Its crispy, moist and yet not greasy. The beef tacos are to die for and they don't skip on the mole sauce or the limes. You need to try this at least once in your life. The best fast food spanish chain out there. I promis. read more

Greasy, Greasy, Greasy! The chicken is awful, and greasy and leaves an awful aftertaste because of what is used to season it. I am gluten interolerant, and when I tried to ask if they used flour in their sauce, I couldn't find an employee who spoke English to say so. (They do in fact use flour) Celiacs, stay away! read more

Delicious grilled chicken. I have been going there for the past 2 years, and since i started yelping recently i thought I should rate my favorite grilled chicken restaurant, love their whole grilled chicken.. One of the best in the area. read more

They have some real good chicken.... The side orders, no matter what you get are fresh. The service is pretty quick but it gets aggravating sometimes when your trying to order and no one speaks English. But the food is great.. I love pollo supremo read more

I have 3 years buying pollo supremo , but the last 2 times I bought the chicken it did not taste. I hope they renew the flavor

THIS IS NOT MEXICAN. I don't know how it got categorized as Mexican, it is Cuban. It always has been. The chicken has a good flavor but is a bit dry. Yucca con mojo is great, arroz moro is also a bit dry. Good place to get Spanish food on the cheap. read more

I've heard some good things about this place from people who grew up there. Those times are definitely gone. I went tonight and my chicken skin was black with lukewarm rice. Rice was pretty average. Maybe because it was a weekday? In my opinion just keep walking unless you just want anything to eat. read more

I love this place the maduros are so good chicken is delicious taco's are great I truly recommend it

Our first meal in NJ is a success! We(me&my mommy) satisfied with all of them, especially Churrasco is the best! Thank you. read more

El Pollo Supremo - West New York - Our first meal in NJ is a success! We(me&my mommy) satisfied with all of them, especially Churrasco is the best! Thank you. - Cuban Near Me - West New York, New Jersey

The chicken is delicious and so is the arroz moro and maduros! Its a great Spanish "fast food" spot for cheap and yummy food!! Def not a fancy date night spot, but if your looking for something quick and easy, highly recommend :) read more

Very delicious and fresh chicken, a variety of rice and sides are a plus. Friendly guys as well as good service. My family and I enjoy this place. I recommend read more

If you don't speak Spanish avoid this place. I just returned from a take out order having ordered the family combo for 21.99. I pointed to it on the menu and pointed to my sides even though their menu says it comes with two sides one being rice and one being fries. Apparently they only hire people with an IQ below 10 bc when I brought the food home. There was no fries just horrible stale rice. I should have went to Boston Market. I really don't understand how you can run a business and not get a simple order of chicken fries and rice correct. The chicken does not make up for a complete lack of customer service. read more

If you live in West New York area this is the place to go for good chicken. The food is so good!! And the staff is so friendly. I'm so glad they finally have a cashier that can get my order right. She makes people feel so welcome and has a smile as soon as you walk through the door. And having a bilingual cashier is a huge plus! read more

Got a game to finish? A comer a la mesa. besides that food is drier than ishes elbow skin. On top of that there's always that guy selling fire mix tapes when he hands your order. 5 stars! read more

They have some real good chicken! Wanna eat something good, fast,cheap, and good for the family! This is the place to go!

Like the food usually. At times it is dried out. Also about a year ago they raised their prices. While it used to cost just under $8 for a chicken combo with rice, now it is almost $10. So I can't afford $10 lunches regularly. And neither can a lot of people in Hudson County. Which probably explains why they are pretty empty most of the time now. read more