Firstat has excellent nurses but as a business they are poorly run. Bad communications with…read morefamilies, unable to find nursing aides which leaves patients without care, they don't pay aides for training time or meetings which is illegal. There are a lot of good home health agencies. Go to somebody else.

From the owner: Our agency is a Medicare Certified Home Health Care Agency providing skilled nursing, physical…read moretherapy, occupational therapy, and other services! Please call for details!

Have had great care after two hip replacements. Mikhail is wonderful to work with. My husband…read morealso had great care there after knee injury.

This is the fourth in my series related to my knee surgery to replace a torn ACL. See…read morehttp://www.yelp.com/biz/high-point-surgery-center-lake-elmo#hrid:6kT-ytuaUmbPOq58jWiqSQ for the third review. It's difficult to do clinic reviews because so much of it is tied to your particular care provider (i.e. doctor, nurse, physical therapist, etc.). In my first visit to OSI, I wanted to get my knee assessed before deciding on surgery. OSI has a $30 assessment visit that is for an hour. The therapist I saw for that visit said I had some obvious weakness in my knee, but also focused in on the fact that my legs weren't aligned correctly. She recommended all kinds of corrective physical therapy before surgery as well expensive sole inserts for my shoes. Fortunately, after my surgery, I got paired with a different and much better physical therapist in Tara. UNfortunately, she's not at this location anymore. In fact, I heard she moved back to her native South Dakota. Tara was great. Very professional, very friendly, and answered all my questions and concerns with patience. I asked her about my leg alignment during one appointment and she said it was a bit off but if it's not bothering me, it's best not to mess with it. Great philosophy. I was glad that I was able to complete my physical therapy before she left and I only found out she was gone when I stopped in to say hi a few weeks later. The clinic itself isn't bad. They have some private rooms and a larger area with a bunch of different kinds of equipment for general physical therapy use. I didn't like doing my exercises in the big room with others watching, although, most of the time it was just one or two other physical therapists hanging about. I think there was only one other time where there was another patient in the room. Given that I was working on my knee, I was on their exercise bike for 5 mins before each appointment. They had fancy exercise bikes with fancy readouts which, I would assume, included a timed workout. But they would always give me a digital kitchen timer to time my biking instead. I don't know if they didn't know how to work the bike electronics, or if they just weren't working. The receptionists and assistants were always smiley and friendly and knew who I was after the first few appointments so I didn't have to always tell them my name when I checked in. It's nice to know that they're paying some attention to you week in and week out. Overall, a nice clinic and a good location. I give the facility 4 stars and my "real" personal physical therapist 5 stars. Since there are no half stars, and because of my first experience there, I have to average down.

I am in my 7th year at BrightStar Care St. Croix Valley , and work as a Care Consultant/Sales. I…read morecontinue to work with a Team of high quality experience in the In-Home Care Field. I work as a Team that is caring, loving, efficient, goes over and above to provide services in the homes of people needing cares and help. We have an owner, that invests and cares about each of her employees in many ways. We have a clinical team of Nurses that are highly professional, well educated, never hesitate to go that extra mile to help our clients. They are a team of nurses that are passionate, loving, always there to serve and help in all possible ways, without asking why! They supervise our field Caregivers with humility, and educate them on all up to date skills. I highly recommend BrightStar Care St. Croix Valley for your in-home cares or a place work! We are hiring Caregivers and RN's with 1 year experience or more. Give us a call if you are interested! 651-234-0044

I love this place! I was afraid to work home care due to what I've heard about other home care…read morebusinesses. The ladies are all amazing and nice, very understanding of schedules and the fact we can create our own schedule is great. I need two full time jobs and this place allows me to work a full time position while working another full time job. The training was great and they seem to really care about their workers. I would choose BrightStar care any day and every day! They don't make it a big issue if you call in sick and check in on you to see how you're feeling. Its a very organized company and I feel as if Ill never have a complaint. They are a great resource for my resume as well. I LOVE BRIGHTSTAR CARE OF ST CROIX LAKE ELMO!

Before I point out a few negative things I would like to say there are some people at this facility…read morethat were kind, considerate and respectful! There were others that just wanted to collect a paycheck, they did not care for the people in their care unless they knew someone was watching them. I went to this site everyday for 2 months while my father was in hospice. They rarely cleaned the floor to the point I complained to management, management made excuses instead of addressing the issue. I witnessed a woman fall out of her chair and land on her face, they picked her up and put her at the table for dinner. I now know such a fall would be called a trauma silver and someone should of done a full head to toe inspection of her body, they did nothing while the woman cried while trying to eat. Many meals barely had any protein on the plate and most meals were cold. There were other issues.

I pray my children would find a better option for me if needed. Staff seems very lax and facility…read morein need of updates