The staff and service I encountered at Northern Waters Outfitters in Errol, NH was the most…read moreunprofessional that I have ever experienced in my 30 years of wilderness travel. After a 2 hour paddle to my campsite on Lake Umbagog, I unloaded my kayak and discovered that the kayak had taken on significant water due to a leak in the rear bulkhead. There was a gallon or two in the compartment, along with my belongings. It was a mess. And the added water weight explained why the boat was dragging. I left numerous polite voicemails and wrote several emails over the next 24 hours, describing the problem and requesting a replacement boat. No one returned my calls, and the one email I received indicated I'd get a replacement kayak brought to me that day. But it never arrived. With an impending storm, we thought it was risky to attempt to paddle back in a boat that was already leaking, and with no replacement boat, we decided to be safe and cut our trip short to avoid paddling in the rain. So, our trip was cut short due to the leaking boat provided by Northern Water Outfitters. More so, it was cut short due to the complete lack of response to the problem. When I arrived back at Northern Waters Outfitters, I had to hunt down someone to assist me (as it had been when I'd initially rented the kayak). When I explained what I had been through to the staff member, he belittled me and insinuated that I was not "patient enough" when waiting for the replacement boat. Note: We had been waiting all day the previous day, at the campsite. We had not been able to kayak around and enjoy the lake on our trip, because we were waiting for the boat, and because it didn't feel safe. I was forced to cut my trip short as I did not feel safe returning with a leaky boat, along with taking in rain (no spray skirt was issued). This staff member was rude and condescending. He again stated, with an attitude, "I was bringing you the boat". When I explained that my concern was based on my extensive experience and knowledge as a wilderness guide in the past, he reacted by mocking me for being a "world renowned expert" (which I never claimed to be) and continued to belittle me. At that point, I told him I expected a refund for the full rental period. He responded with statements such as "you'll get your refund" "whatever you want, expert". His attitude was perplexing, as I'd been extremely patient and polite for the duration, despite the circumstances. While I was issued a refund for the rental, no one from Northern Waters Outfitters had contacted me with an apology or to learn more about how they could have prevented this situation in the first place. Based on the condition of their boats, their customer service, and disregard for my safety, I cannot recommend this outfitter to anyone who is seeking to rent kayaks in Errol, NH. I see that this business has good reviews in the past. Perhaps the owner needs to take note of who he's leaving in charge.

Overall a great place to rent gear while at Lake Umbagog!…read more I'll be honest there was a staff misunderstanding/snafu that could have ended up being a really sour spot in our weekend, but the owner Thomas was amazing about going out of his way to fix things. The boat was in great condition, lifejackets were new, and the location of the shop was great for exploring and putting in. One thing to note, they apparently have spots on the lake that you can rent to camp at? Also their boats are cheaper than those at the state park, so maybe next year we'll go directly with NW for everything. Thanks again Thomas :) Jen

Such a great time. Laurie was our tour guide and boy does she know her stuff. Such a great…read moreknowledge of moose along with area knowledge. She makes for a great night out moosing! We were super lucky to see 12 moose, 3 deer, 2 foxes, 1 black bear and a cat lol

We brought a bachelorette party on the moose tour! Lori was a great guide and taught us a lot about…read moremoose and how/where to look for them in the wallows. She fit into the mood of our party and was super fun! We were out moosing for a long time and were out during a pretty heavy thunder storm. I have no idea how she managed to spot 5 moose and 3 deer in the pitch dark, driving in the rain, operating the spotlights, and telling us lots of stories and facts about moose. The bus was comfy, there was 11 of us and two others- a full bus! Thanks for a fun time Lori!

Had a great tour yesterday of Flagstaff Lake yesterday. Jeff is very knowledgeable and personable…read more I would highly recommend this tour to anyone who enjoys history and geology.

From the owner: Join Master Maine Guide Jeff Hinman for an unforgettable Maine experience on Flagstaff Lake;…read morecomplete with breath-taking views, the rich history of the area, and memories to last a lifetime.

I took my best friend ziplining at Bretton Woods today. It was such an amazing experience!! The…read moreview of Mount Washington was breathtaking, the tour itself was incredibly fun and exhilarating, and the tour guides/instructors (John and Rob) we SO nice and helpful. I am horrified of heights, but they took the time to teach the process and really made me feel comfortable. They really helped to bring the tour to life!! I highly recommend you check this out if you're in the area; the fall was a beautiful time to go!

We came here for my friends bachelorette party back in May. I am absolutely TERRIFIED of heights…read moreand I had a total blast- in fact, I was more scared of the waiting on the platform part than the actual ziplining part. I did feel 100% safe the whole time though. The instructors were good about suiting us up with the ropes in the beginning, and they all were friendly, had great senses of humor, and were so patient in calming down us scaredy cats!! I think there were about 9 lines in total and the whole thing took about 2 hours? Maybe 3? They were all fun and unique! There were also opportunities to walk across rope bridges and rappel down. Loads of fun! I would definitely do this again.

Everything was perfect! These guys are worth every penny. My son (13), dad (72) and me (45) all had…read morea blast!

Dave took four of us our on our first fly fishing experience. It was awesome! Dave was a great…read moreinstructor and took us to multiple locations for an amazing first time fly fishing adventure. Highly recommend Dave for some fly fishing classes.

My friend and I tried the evening moose tour in which you are driven to a beautiful 'pond' as they…read morecall it and get into 3 person canoes (two paddling, one in the middle) hoping to see moose. Their venue is closer to Bangor than some of the other outfitters that do this, however, the ride to get to the pond is at least an hour. You ride in a van and some of the roads are bumpy. The guide narrates a little, but I feel he could have done more. The home base is nice and they sell souvenirs, coffee, and snacks. They have a bathroom building with changing areas. There was lots of water on the ground there, so I wonder why it wasn't moped. Once you get into the van, there is no bathroom area (unless there is a porta potty that I missed. The scenery by the water was very beautiful and peaceful and even though no moose were spotted, it was still a very nice experience. The price was fair and there was always someone that answered the phone when we called to ask questions. Overall a great experience.

Went out with a group of 8 people total, our family of 4 in addition to 4 others. We were driven…read moreabout an hour in a van to arrive at the moose spot. Our guide Zack did a great job of chatting and sharing nature facts while we rode. Worth noting is that the second half hour of the ride is pretty bumpy on a dirt road. Also, if you go during black fly season you might want to consider a face net. They weren't too bad on the pond, but they tend to fly directly towards your eyes and nose, and the net keeps them off. Once we got to the water we suited up with life jackets and Zack helped us into the canoes. We paddled for around an hour and ended up seeing 3 different moose on the water plus another 2 on the ride home! We were able to float for around 30 minutes in the canoe, just observing the moose eating. It was a bit of a trek to get here from Bar Harbor but totally worth it!

Our visit to Muddy Paw Sled Dog Kennel was one of the biggest highlights of our family trip to New…read moreHampshire. My husband found it while looking for something unique to do, and what I expected to be a fun winter activity turned into an unforgettable experience. From the moment we arrived, we could tell this wasn't just a business -- it's a passion. We loved interacting with both the puppies and the seasoned sled dogs who quite literally do much of the heavy lifting. During our sled ride through the White Mountains forest, we enjoyed the sights and learning. The dogs are treated like family, and are happy, affectionate, and genuinely excited to run. One of the most meaningful parts was talking with the mushers and learning how they came to Muddy Paw and how the dogs begin training. We also learned that when the dogs retire around 8-10 years old, many are adopted by families who've taken the tour. I'd be lying if I said my husband, kids, and I don't already have a list of dogs we hope to adopt someday -- we've even reached out to express interest! This is more than an excursion -- it's an experience filled with heart, care, and joy. I can't recommend it enough.

We had such a fun time during our 5 mile cart ride with the dogs! During our visit, we learned…read moreabout their rescue and got to meet a bunch of the dogs (there's over 80 dogs!). Each one is so excited to meet you and super friendly. We did a 4PM ride which took us into the dark but they had headlamps for us to use when we returned and nice hot drinks. I would definitely come back simply to spend more time with the dogs! It was a cool experience and even better that we got to have some snow on the ground while doing so.

This is a historic railroad located in the White Mountains and it was built in 1874. The station is…read morein North Conway. We took a 55 minute round trip ride on this train during our visit. It's such a fun activity to do if you have kids, love history, and/or love trains. The employees were friendly, the seats were comfy, and the views were amazing. We went in May so the train was pretty empty; they gave us the option of riding in first class, free of charge. Score! They also told us stories and facts through the intercom. I highly recommend a visit!

I was very disappointed with my experience on the mountaineer train 4 hour ride a few months ago…read more We spent $159 just for two people on the most basic "coach" level seats! It was extremely overpriced and they charge an extra $4.50 per person in fees when booking online. Their lunches are $20 for a sandwich and snacks + drinks are ridiculously expensive. Now as for the ride, it was definitely too long. The first 1.5 hours is literally looking at nothing but the backyards of people's homes and the forest of trees. They have a narrator during the first half of the trip, but you could barely hear him at all. There's no cell service or Wi-Fi so you're really stuck to staring out the window. The train does get some nice mountain views for about an hour, stop at a tourist gift shop for 30 minutes, and come back the exact same way. The coach seats were ok and we got lucky it was a cool day with a nice breeze coming through the open windows. There is no AC in the coach seats, but it's available in first class and dome seats (however it does smell very musty/damp and would've made me cough the whole ride). The coach seats face each other, so leg room is literally impossible for 4 adults. We took up all the leg room with just 2 people. Overall, myself along with many other people on the train were not thrilled with the price we paid and what we got in return.

We went up to Canton, Maine for my birthday specifically for the dog sledding adventure and it did…read morenot disappoint! We went on the 1 hour tour and it was a magical, peaceful experience. One of the owners was our guide and it was so interesting learning about the dogs and everything that goes into owning a business like this. The dogs were so excited to run and it was so much fun watching them. Would highly recommend the ultimate dog sledding experience!

What a great experience! The owners were professional and knowledgeable. The dogs were all happy…read moreand appeared well cared for. The trails through the woods were beautiful. Would highly recommend this business !!

Parking instructions here were very unclear. What we initially believed were parking spaces turned…read moreout to be a line of cars waiting to park, with no visible signage where we entered. When we noticed an opening, we asked nearby drivers if we could squeeze in, and they had no issue with it. As we were parking, an employee approached us in a very aggressive and unprofessional manner and told us we could not park there. We apologized and explained that we were not from the area and had not seen any signs. We were told that the rule was "well known to locals" and that a sign existed at the front of the line--more than 25 cars ahead, making it impossible for us to see. Despite the surrounding drivers having no objection, the employee demanded we leave and became increasingly hostile when we asked questions or requested a manager. At that point, the interaction escalated unnecessarily, and we decided it wasn't worth the confrontation and left. I've never experienced such a level of rudeness from a staff member over an honest misunderstanding. Clear signage and more professional communication would have avoided the entire situation. Someone even yelled out "stop being a parking nazi". I would have otherwise liked to review the venue itself, but we were unable to do so as we never made it inside.

Diana's Bath is a natural pool with some small waterfalls. The walk from the parking lot is about…read more.6 miles one way, it's a quick and easy hike to reach this gorgeous spot. There is a parking lot and we were able to find parking but I'm sure it gets full at peak times. We enjoyed the hike and the waterfalls. It was in late May so there were quite a few people there. It's a peaceful spot to relax, sit in the pool, and just enjoy nature. I'm glad my family and I got to visit during this trip!