I want to recognize Homer at Tesla North Hollywood for providing truly exceptional customer…read moreservice. I came into the service center feeling frustrated because I simply wanted straightforward answers regarding my service concerns. Unfortunately, I wasn't able to get the clarity I needed through the Tesla app, nor could I reach anyone at the service center directly. When I arrived, I was honestly feeling a bit lost. Out of everyone at the service center, Homer was the only person who took the initiative to approach me and ask if I needed assistance. What's even more impressive is that he was not my assigned Service Advisor and wasn't responsible for helping me that day. Despite that, Homer took the time to thoroughly inspect my vehicle, listen to my concerns, answer all of my questions, and explain everything clearly and professionally. He never made me feel rushed and ensured I left with a complete understanding of the situation. That level of care and customer service is rare these days, and it's especially refreshing to experience it at a service center. Homer went above and beyond what was expected, and his willingness to help completely changed my experience. Thank you, Homer, for your kindness, professionalism, and dedication to helping customers. I truly appreciate everything you did, and Tesla North Hollywood is fortunate to have someone like you on their team.

Be prepared for them to gaslight you. Any concern you have? Nope. They will say "That's Normal!…read morenormal, normal, normal". All the time you wasted scheduling the appointment, putting all the details in the notes and taking the time out of your day to drive there, and wait in their long lines and sit for hours in their waiting room is wasted. You will be disrespected and treated like a child. If you don't FIGHT for your repair, if you don't INSIST and DEMAND they fix it and PROVE to them that it's not "normal" they will NOT fix it. ESPECIALLY if it's a repair that is covered under warranty. They will search for every loop-hole and every policy to not honor their warranty and tell you that unfortunately it's not covered. But if you are persistent, and do your due-diligence then maybe they will repair it. They will pretend to be "on your side", "level with you" "be perfectly honest", and "I'm going to help you out", but will also simultaneously try to screw you out of the repairs that they are legally obligated to perform. So good luck. Gather all your evidence, show photos and videos and be ready to FIGHT. And also be ready for them to do the bare minimum when communicating with you. They will be as vague as possible and leave you hanging for hours on end for responses to simple questions, but if you don't demand for specific information they will NOT be forthcoming with it. It's really a shame these are such beautiful amazing cars being sold and repaired by the most unhelpful and cold humans... or perhaps it's actually Grok doing all the talking, that would explain why the communication is so minimal. It's as if the more words they use, the less they get paid. Love the cars. Hate the customer service.

Enthusiastic staff and reliable products! Chanse went out of his way to help me in ways that…read morehonestly exceeded expectations. Not only did the team help replace my cabin air filter and engine air filter -- even though it wasn't part of the service -- but they also showed me how to clean my battery and helped me use the battery cleaning kit I purchased. On top of that, I accidentally dropped something into my engine bay, and Chanse took the time to help me retrieve it without hesitation. Everyone was patient, knowledgeable, and genuinely willing to help. It's rare to find customer service like this these days. Huge thanks to Chanse and the team for making the whole experience easy and stress-free. Highly recommend this AutoZone location!

Been having problems with my battery and what I thought may be the alternator. When I called they…read moretold me to come and we can help you out. We checked the battery and it was toast, sold me a battery and helped me put it in. Good customer service and explained everything.

Great experience!! Found everyone working there to be helpful and knowledgeable. I Just needed to…read morepurchase a new set of windshield wiper blades and found it very easy to get assistance. Gabriel installed them for me and was very quick. Great customer service, all around!!

Amazing service. It took 3 of them to put their heads together to figure out how to install…read moresomething on my car but they kept at it and didn't give up until they found the person who knew how to get it unstuck and changed out!

We stopped by for an oil change on our 2023 Porsche Carrera Gts…read more They have a restaurant within the Porsche dealership we had a lovely breakfast and then .... We decided to look around and see if there was a Porsche that we could use as our family car. We walked through the dealership and said Hi to Katie Renee. We went outside and fell in love with a 2025 718 Cayman. We also looked at the Macan's. We walked back in and talked to Katie Renee who had greeted us previously. The dealership does not pressure you, we were pleasantly surprised with the friendliness of Katie Renee and her in-depth knowledge. We asked her if we could test drive the 718 Cayman and possibly the Orange Macan. Katie brought the keys to both, we tested the 718 Blue Cayman and fell in love instantly! When I drove it I knew this was the car for us!! We told Katie we were interested in buying it. She made the transaction seamless! I highly recommend Katie Renee she is truly awesome, and the Sanra Clarita Porsche is the place to buy your next Porsche!

I brought in my Taycan 4S for service related to PCM and window switch issues. I was told a recall…read morehad been performed, the system was updated, and the issues were resolved. I picked up the vehicle on July 6th, 2026, and the same issues reoccurred within a few hours. I contacted the service advisor the following day, thanked him for his service (the initial interaction was pleasant), and let him know I was experiencing the same issues I'd originally brought the car in for. He asked me to send a video, which I did that same day. He said he would show it to the tech and foreman. This was on July 7th, 2026. On July 8th, 2026, I followed up to confirm the video had gone through. On July 10th, 2026, I followed up again to ask whether the tech or foreman had reviewed it. The SA responded that the foreman was out that day but that he had shown the video to the tech, and that the foreman was expected back on Monday, July 13th, 2026, and he wanted to get his opinion. I received no response the following week. On July 23rd, 2026, I reached out again, noting I hadn't heard back and asking if he'd had a chance to speak with the foreman. I received an auto-reply stating he was out of the office for Porsche training until July 27th, 2026. On July 28th, 2026, I followed up once more and sent additional videos documenting further issues. I again received no response. I also tried reaching the service advisor by phone multiple times, leaving a voicemail on his direct line and a message with reception. To date, I have received no response of any kind.

What a lifesaver!!!! Tried to figure out why we didn't have power all day!! Gave up, booked a…read morehotel and on a hope and a prayer called for help! We were up and running within a couple hours of calling AND on Halloween night none the less ! Cant say enough good !! thank you!!

This was really a first class experience. I called up the major RV dealerships around. I was told…read morethey could not see my RV until the end of November, but I was trying to sell my RV and needed to get fixed immediately. The mobile service happen to come up on Google results and I'm beyond thrilled.! They were so reasonably priced . They used to be the service managers for one of the big RV companies in the area and within an hour they knew exactly what was wrong with my generator and the lines to the AC and had it fixed. I was super Duper happy . what a fabulous experience and stress-free not having to drive and wait for weeks at a time to get something fixed. This was truly something new for me when it comes to cars. I highly recommend them to everyone.!!!

Pulled up to charge here and man this place is not it. The whole point of having Tesla chargers is…read moreto bring people in. So I stop here because it is convenient and then I find out you cannot even use the restroom unless you buy something. Like bro come on. You set up chargers to get more business and then act like we are a problem for showing up. Every other charging spot I have been to lets you use the bathroom without all this weird energy. You charge your car you might grab a drink if you feel like it. Here it feels like they are holding the bathroom code hostage. And of course some attendants enforce the policy harder than others but even having to jump through all that in the first place is ridiculous. The whole vibe is off. Only good thing here is the car wash guy in the back. He actually does solid work. Everything else is a no from me. I am not spending another dollar here

Tesla Supercharger right off the 14 freeway. Very convenient…read more I feel safe during the day time but the first time I went, it was dark and there was no light in the back and their is an apartment building on the right. It feels desolate. Definitely will try to come when the sun is up. There is a gas station in front with a convenience store and restroom. Yet the restroom has a full page sign stating they don't make a dime off the charging stations and it cost money for Tesla customers to use the restroom. I stopped reading but I'm sure they recommended customers to buy something. I did buy a couple snacks and the cashier was nice and friendly. Will return when the sun is shining.

Great experience. Everyone there is very knowledgeable and friendly. So helpful with all of the…read morequestions I had for them. I was really glad that I followed my friend's recommendations and made my purchases at this location.

I usually write very positive reviews because I like to focus on the positive. Unfortunately, this…read morereview will be an exception. In November of 2023 (7 months ago), I purchased a new 36-month free replacement battery from Interstate Batteries in St. Joseph, Missouri. I bought an Interstate battery because I liked the warranty, the availability of stores across the country, and I received great service from the St. Joseph store. Fast forward 7 months and I am in California, and the battery goes dead and will not take a charge. My charger would charge the battery to 55% then stop saying the battery was bad. I went to the Santa Clarita Interstate battery store and explained what had happened and what I had done. This was on a Friday morning. I fully expected them to test the battery, discover it was bad as I had, and give me my free replacement. But that is not what happened. They forced me to pay a $20 "Service and charging" fee and told me my battery would be ready some time on Monday. Now I was out $20 and lost the use of my truck for the weekend. When I had not received a call by Monday afternoon, I called them to learn the battery was bad and they would replace it for "free." I asked if I would receive my $20 back, and they so no because they had "serviced" the bad battery. Their 36-month free replacement battery needs to have an asterisk that says the battery is not really free, but will cost you $20. Because of the poor service and misrepresented warranty, I will never purchase another Interstate battery again.

I am writing to recognize Malachi for providing truly exceptional customer service…read more I recently brought in my car battery, and Malachi went above and beyond to assist me. He took the time to test and attempt to service the battery to see if it would hold a charge, keeping me updated throughout the process. When it was clear the battery needed to be replaced, he seamlessly handled everything under warranty--replacing it at no cost--and even carried the heavy battery out to my car for me. Malachi's professionalism, polite demeanor, and willingness to go the extra mile are rare qualities. He turned what could have been a stressful situation into an effortless experience. If you are looking for top-tier service, I highly recommend reaching out to Malachi--he is an absolute asset to the team!

Incredible service! My 17 year olds car was having trouble the day before school started so we…read moredrove it here. The minute you walk into the shop the guys behind the counter all greet you with big smiles. They tested her car battery right away and found it to be the problem. I realized once I had gotten there that I had forgotten my ID and Credit card. I told them I would be back so I could get my card and they insisted they would put the new battery in for me right then and I could just return later for payment. They didn't have any of my personal information they just said they trusted I would be back and they didn't want me to drive home in case the car wouldn't start up later. They really were nice genuine people. I cannot remember the mechanics name but the owner, Owen was there throughout the battery check. Nice people. I appreciate a good small family owned business so I will definitely be back! Thank you Owen and staff for a great experience!