I want to recognize Homer at Tesla North Hollywood for providing truly exceptional customer service. I came into the service center feeling frustrated because I simply wanted straightforward answers regarding my service concerns. Unfortunately, I wasn't able to get the clarity I needed through the Tesla app, nor could I reach anyone at the service center directly. When I arrived, I was honestly feeling a bit lost. Out of everyone at the service center, Homer was the only person who took the initiative to approach me and ask if I needed assistance. What's even more impressive is that he was not my assigned Service Advisor and wasn't responsible for helping me that day. Despite that, Homer took the time to thoroughly inspect my vehicle, listen to my concerns, answer all of my questions, and explain everything clearly and professionally. He never made me feel rushed and ensured I left with a complete understanding of the situation. That level of care and customer service is rare these days, and it's especially refreshing to experience it at a service center. Homer went above and beyond what was expected, and his willingness to help completely changed my experience. Thank you, Homer, for your kindness, professionalism, and dedication to helping customers. I truly appreciate everything you did, and Tesla North Hollywood is fortunate to have someone like you on their team. read more

Be prepared for them to gaslight you. Any concern you have? Nope. They will say "That's Normal! normal, normal, normal". All the time you wasted scheduling the appointment, putting all the details in the notes and taking the time out of your day to drive there, and wait in their long lines and sit for hours in their waiting room is wasted. You will be disrespected and treated like a child. If you don't FIGHT for your repair, if you don't INSIST and DEMAND they fix it and PROVE to them that it's not "normal" they will NOT fix it. ESPECIALLY if it's a repair that is covered under warranty. They will search for every loop-hole and every policy to not honor their warranty and tell you that unfortunately it's not covered. But if you are persistent, and do your due-diligence then maybe they will repair it. They will pretend to be "on your side", "level with you" "be perfectly honest", and "I'm going to help you out", but will also simultaneously try to screw you out of the repairs that they are legally obligated to perform. So good luck. Gather all your evidence, show photos and videos and be ready to FIGHT. And also be ready for them to do the bare minimum when communicating with you. They will be as vague as possible and leave you hanging for hours on end for responses to simple questions, but if you don't demand for specific information they will NOT be forthcoming with it. It's really a shame these are such beautiful amazing cars being sold and repaired by the most unhelpful and cold humans... or perhaps it's actually Grok doing all the talking, that would explain why the communication is so minimal. It's as if the more words they use, the less they get paid. Love the cars. Hate the customer service. read more

I am extremely disappointed with my experience at Tesla Collision. After my vehicle was repaired, I expected it to be returned in the same condition it was in before the accident. Instead, I found myself making multiple trips back because of issues that should have been caught before delivery. The rear bumper was misaligned, interior trim pieces were loose, missing tint on my window, bumper paint does not match the rest of the vehicle, rear sit not secured and is loose, hair stuck within the paint job, bolts removed not repainted and left as is, back area clipping broken which causes the back seat to be loose, and rear bottom trimming is faded and white, and the rear door/window trim had to be readjusted. Even after bringing the car back for corrections, some of the same issues either returned or were never fully resolved. To make matters worse, people I speak with over Bluetooth now regularly tell me I sound robotic, a problem that never existed before the repair. It's difficult not to wonder whether something was affected during the repair process. The overall quality control was simply unacceptable. Every time I thought the vehicle was finally fixed, I found another issue that required additional appointments and more time away from work. No customer should have to inspect a repaired vehicle this closely or repeatedly return to have basic fit and finish corrected. What should have been a straightforward repair turned into weeks of frustration. I expected factory-quality workmanship from a Tesla-certified collision center, but my experience fell well short of that standard. I hope Tesla Collision takes quality control more seriously so future customers don't have to go through the same experience. read more

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I had an 8:15 appointment at the North Hollywood Tesla Service Center this morning but was kept waiting over 90 minutes for a loaner that arrived filthy. They promised my car would be ready by end of day, and it was, but two of my three reported issues weren't fixed, they claimed they couldn't replicate the peeling clear coat by the cup holder or the overhead light that randomly turns on while driving. The light issue returned the same evening I picked it up. Customer service and communication were poor, with no real follow-through. I've had far better experiences with legacy automakers and am now considering canceling my new Model YL order because of this. Additionally, I will most likely sell my CT and move on to something else. read more

Huge parking lot. Showroom , collusion and service center. Big operation. Had an appointment and it was seamless. Service advisors were friendly. Bathrooms and a waiting room. Coffee , tea and water. WiFi. As well. Would return. read more

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Went to try out some teslas. Staff was really nice, walked us through the process, and let us test drive a Tesla for about 30 mins on our own. We got to experience a new Tesla model and tried all the features, and then we were walked through the buying process. We did not end up buying one but were explained all steps properly, and the staff was kind to us. The showroom is huge, and they have every model available here in this big parking lot that used to belong to Kmart. How I miss Kmart. Overall the service given to us was great, and we were won over as Tesla fans and hope we can buy a model soon. read more

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Lied about the price at pickup versus what the app said. Of course they changed the price in the app too and try to discredit us and act like you're crazy. Don't trust these folks. read more

We had great service and nothing took too long. Had to have maintenance on camera in front. Also picked up a key card and ordered a new wheel cover. There are a lot of seats in the waiting lounge plus snacks and drinks, all complimentary. Also private rooms to work if you have to stay for a bit. Lots of parking. read more

Tesla Service Center - Lavazza drinks. They also had iced teas. - EV Charging Stations Near Me - North Hollywood, California

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Needed to resolve something at services and drove in, parked right away and was at the service check in. Estaiban checked me in. Checking in was a breeze. Pretty cool location. There was a Tesla robot in the check in area. It did not assist us lol. Got everything done and pickup was fast. Basically walked in and walked out. Staff was friendly and service was great. Thank you! read more

Tesla Service Center - Bruh just standin there - EV Charging Stations Near Me - North Hollywood, California

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Very large service center and showroom This location has a very comfortable waiting area with drink available. Easy to take test drive and ask the specialist your questions read more

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Pretty nice service center with coffee, water, coaches, meeting rooms, and test drives while you wait. I can conveniently schedule service through the app. When I came, I was asked to drive my car indoors. I was told that my service would take an hour so I stayed in the waiting room. The waiting room has water, coffee, restroom, comfy seats, and rooms we could work in. There was also an option to go on a test drive of the latest tesla vehicle. I came because a tire pressure sensor ran out of battery. This is the 2nd time I'm visiting for this reason. So I asked if they could replace the battery for all the remaining tire sensors, but they only replaced one. This means I'll need to come back again for the other 2. The service took an hour and a half total. And they drove my car back to me in the parking lot. read more

Tesla model y lead the way. Saved so much money with electric charging from 10pm to morning, get that base rate for charging. Thanks for hooking me up. read more

Called this morning and spoke to Anthony. I needed to have my tires rotated and wanted to know if I needed an appt. You do not need an appt for tire rotation. Appt is an hour. $65 bucks. Walking in I was greeted by Eddie. He took care of me and checked me in. He said if I wanted to demo any cars while I wait that I'm more than welcome to. So guess what I did... I demoed two cars. Thank you Eddie! :-) I walked over to the showroom that is adjacent to where you wait for service and Ando took me out for a demo and explained how to work things before I drove off on my own. He was really nice. I drove the new model Y and (the brand new color frost blue metallic) model X. Wow wow wee wow!!!!! They were both really nice. Model Y upgraded to ventilated seats and a light strip which I loved both new features. The model X that I drove was EXQUISITE! New color frost blue metallic. I wouldn't say it was metallic, but was gorgeous and I was blown away! Just amazing! The drive was different, the best, and smooth. Incredible car! Expensive! My car was ready at the time promised. Customer service was nice... No complaints. I walked in at a good time and walked out after an hour. The test drive of both cars really made my time go by fast. That was a really good idea... Thank you, Eddie and staff at Tesla NoHo! read more

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Amazing experience! I had an issue with my battery. I was told by customer service I needed to bring the car in to the service center. I scheduled an appointment on the app and it was 13 days out. I showed up to the North Hollywood location and Ephraim helped me out pretty quickly. He had me set up to have my battery changed, it had a defect, and told me it would be a week. 2 1/2 days later, all work was completed including checking tires and cleaning the camera. One of my sensors kept going off for my model Y trunk door. They must have fixed that as well because it no longer is an issue. Thomas helped me pick up my car and was very quick and super professional! I will bring my car here every time I need my car serviced!! read more

I brought my 2024 Tesla Model X in for service at the North Hollywood location due to a tear in the passenger seat leather. This is not the first time I've had this issue, as Thousand Oaks Tesla previously replaced the driver's seat. At first, Efain told me it was not replaced, then after I pushed back he found the record and said it was replaced due to squeaking. That inconsistency set the tone for the entire visit. Efain told me the current repair would not be covered without even inspecting the vehicle. He said he would check with the manager, John, but came back saying it was denied without anyone actually looking at it. He also stated "this is why we are not making this vehicle anymore," which is not an acceptable response to someone who paid over $100,000 for a car. When I explained the entire car has squeaking and creaking, I was again told that's why the Model X is no longer being made. Yet the one seat they claim is "fine" is the passenger seat with the torn, poor quality leather. I reported multiple squeaks and clicking noises in what is essentially a brand new, garage kept vehicle. Some issues were not addressed because I was so frustrated with how I was being treated. Instead of resolving concerns, I was repeatedly told these problems are normal. I was also told I only had a 1 year warranty for these concerns, which contradicts the expected 4 year warranty. There was visible rubbing from the falcon wing doors and I was told scratching and squeaking are normal. I do not recall agreeing to accept defects like this when purchasing a luxury vehicle. To be fair, the rattling from the front end was fixed. However, even that was communicated in a way that made it feel like a favor rather than a standard repair. The service experience itself was unacceptable. The loaner vehicle was given to me at 19 percent charge, and I was asked if I wanted it charged after it was already brought out. I had to go out of my way and wait to charge it myself. The loaner was also extremely dirty and unsanitary, with what appeared to be boogers on the screen. When I picked up my own vehicle, the white interior seats and armrests were stained with what looked like black grease or oil. I have photos documenting this. Overall, I felt dismissed and disrespected. My concerns were treated as if they were unreasonable instead of being properly addressed. This is not the level of service you expect when purchasing a vehicle at this price point. I hope Tesla improves the service experience at this location. read more

Tesla Service Center - Visually grease on my white seats. - EV Charging Stations Near Me - North Hollywood, California

Formerly a K mart this large location has a service dept, sales showroom and will include eventually a full-service body shop. The sales staff was friendly and helpful. I made the hike here from Whittier which is over an hour drive to view the new Tesla Model Y Juniper. This is 1 of 3 locations that have it on display in the U.S. currently. I placed my order last Friday online and expect delivery in March. The Launch edition packaged Juniper includes all wheel drive, special edition emblems, color of your choice for the exterior, White or black interior, tow bar, full self-driving, Power boost, and 20"upgraded rims & Michelin EV tires. Included on the refreshed model Y Juniper is a redesigned body, chassis, rear passenger entertainment screen, electric fold down rear seats, laminated glass, Improved top glass to resist heat, ventilated seats, ambient lighting, upgraded sound system, and lastly a refined interior. Tesla has set the mark even higher with the #1 selling car in the world! Come check it out. read more

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Today at the Tesla North Hollywood Collision Center, Aidan provided exceptional, customer‑focused service. Clear explanations, prompt updates, and a stress‑free process from check‑in to finish. The workmanship is outstanding and I felt genuinely cared for throughout. If you're in the area, I highly recommend asking for Aidan for collision repairs. read more

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"Unprofessional, Disrespectful, and Completely Disorganized" Tesla's service experience has been nothing short of terrible. I booked my collision center appointment months in advance because there is only ONE Tesla Collision Center within 50 miles of me. On the very day of my appointment, their rep (Nate) started calling me, asking me to come on a different day. I politely explained that I took the day off work specifically for this appointment and could not reschedule. Instead of respecting my time, Nate pressed further, asking me to come within an hour. I reminded him it takes me 2.5-3 hours to drive there, and that's why I booked a specific time slot. His response? He questioned my personal schedule and told me, "If you took the day off, why can't you come early?" That's not only unprofessional--it's invasive. Minutes later, I received another call threatening that if I came at my original appointment time, I would not get a loaner vehicle. Then, without my consent, Tesla pushed my appointment out by almost a month in the app. This is unacceptable and disrespectful to customers who plan their time, money, and work schedules around these appointments. I have to ask management--why have an appointment system if Tesla can simply change it at will? Why treat customers like they should adjust their lives around your scheduling failures? The way they treated me, I must say Tesla's robots are great but humans are terrible. They wasted my time, cost me a day's wages, and treated me with complete disregard. read more

Tesla Service Center - EV Charging Stations Near Me - North Hollywood, California

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I didn't authorize any additional credit checks. While I was waiting for Tesla to provide a replacement vehicle after I refused delivery of a damaged car, Tesla canceled my financing agreement without my authorization and ran my credit multiple times. When I requested copies of the original agreement I signed, Tesla refused to provide them. I still do not have the vehicle, Tesla still has my money, my credit has been negatively impacted, and I have been unable to obtain basic documentation regarding my transaction. There is no clear point of contact and no accountability. The lack of communication, transparency, and customer service has been extremely frustrating. This has been one of the worst purchasing experiences I have ever had. Disgusting way to treat customers. read more

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Took delivery of my third Tesla here at Tesla North Hollywood, great walk through with Zachary. He's very helpful and patient. Even offered to take pictures for me! read more

Tesla Service Center - EV Charging Stations Near Me - North Hollywood, California

Picked up my car on 4/11/26 and my car buying experience has never been better. It's the easiest and most convenient from the APP order to pick up at this service center. Had to go back after a week to fix a minor cosmetic issue and the service was great! Keep up the good work. Thanks. read more

Great experience here. Dropped my car for warranty service. Gave me a nice loaner and excellent communication. Great job, this will Defintley be my first choice. read more

Picked up my new car here. The delivery associate pressed me to quickly accept the car before I could look it over, but once he realized I wasn't going to be rushed he backed off. Another Tesla employee also came by ater with a detailing cart and cleaned off some greasy smudges on the car exterior which was nice. All in all it was a good experience. read more

Tesla Service Center - New Tesla @ the North Hollywood delivery center. - EV Charging Stations Near Me - North Hollywood, California

Thank you to Eddie, who was very attentive with my tire change and the whole process of getting it done in an hour and provided exceptional white glove service . read more

i GOT A WARNING LIGHT ON MY HOME CHARGING CABLE. It indicated that something was wrong and the charge would only be a the lowest rate. I took the whole cable up to the service center. They checked it using their plugs and no error showed. Good news. When I used it again at home, all was good. Here's the kicker: no charge for that. [PUN intended]. I've gotten that kind of service at my independent tire shop* where they also do service work, but never at a branded dealership. *[In case anyone wants to know: Service Tire, Van Nuys/Addison.] read more

The entire bumper assembly fell off my Tesla Model 3 during the heavy rains on December 24. I didn't see it happen. It was just missing. There is a history of this happening with this model when there is a lot of rain or you drive through a puddle. They admitted to this defect in 2020 and settled a lawsuit over the same issue in 2024, but claim it was fixed. Apparently not. They are now telling me, 'We are unable to cover the repair under vehicle warranty because the condition was caused by outside factors,' i.e., water. read more

So far with everything I've needed fixed in my car the Tesla Service Center in North Hollywood has been very efficient and helpful. I love how spacious the parking lot is as well there's no stress arriving and departing from here (at least not during any of the times I've visited). This last Thursday my 12volt battery died without even a warning, which now after reading multiple threads it's 50/50 if the car warns you or not. Thankfully roadside sent a tow truck fairly fast (within an hour) and the tow truck driver was able to jump my car enough to open the doors and drive it onto the tow truck to get to the service center. I was worried because obviously I needed to go to work, and I asked for a loaner, however they said they would be able to change the 12volt battery out within an hour and I could have my car! It was all so fast and I was out the door and on my way in probably only 40 minutes it was very fast. I truly appreciate that they were efficient and that they were able to perform the fix so quickly. My car is about 4 years old, and apparently the 12volt batteries have a 3 to 5 year life, they are unfortunately not covered in any warranty. Probably in another 3 years if I still have the car then I will proactively get it changed out to prevent the surprise the car won't open from happening again! All staff are very friendly and helpful and they answer all questions nonjudgmentally and give thorough explanations which I appreciate. read more

Came to the Tesla service center to make an appointment, I had just bought a used Tesla model 3 from a Mercedes dealership. Unfortunately I had an alert, one of the service center employees Eric Aguayo recognized I had a bad battery and immediately took my car in due to this emergency circumstance. He was extremely helpful and called me with frequent updates on my vehicle. My cars battery was replaced within 5 days, I HIGHLY recommend doing service with this Tesla center and asking for Eric, he provides outstanding customer service & is very knowledgeable with Tesla vehicles. read more

I went in to test drive and ask some questions about the model y. No appointment, but was helped almost immediately. Byron was the sales agent that helped me out. He was very helpful, able to answer all questions, and made the whole experience very pleasant. Will be back to pick up the car soon. read more

I rarely leave negative reviews, but the experience I had with this Tesla Service Center was so frustrating, dismissive, and frankly unprofessional that I feel obligated to warn other Tesla owners before they trust this location with their vehicle. I had a mobile service appointment to change my air filters with service center for a routine cabin air filter replacement -- something incredibly basic. The appointment went quickly, and I assumed everything was done correctly. However, the moment I turned my AC on after picking up the car, I noticed a loud, obnoxious sound coming from the right-hand side of the passenger dashboard. It sounded like something was rattling or improperly sealed, and it was completely new -- something that never happened before this visit. As soon as I turned the AC off, the noise stopped. Repeatedly. Every time. Only when the AC was on. I gave them the benefit of the doubt at first and reached out immediately to report the issue. I even provided video proof of the noise, clearly showing when it starts (AC ON) and when it stops (AC OFF). I also explained the exact location the sound was coming from -- same spot where the air filter was installed. And yet, instead of acknowledging they may have made a mistake or offering to inspect the installation they just performed, they completely dismissed my concern and told me it was unrelated to the filter change. Their solution? I would need to pay out of pocket for a diagnostic appointment because "it must be something else with the car." Excuse me? You just touched the filter, the noise started immediately after, it's isolated to the same exact area, and you think it's fair to charge me to diagnose a mistake you likely made? This would have been bad enough -- but it gets worse. I reached out to another Tesla Service Center, explained the situation, and guess what? Without hesitation, they confirmed that yes, a noise like that can absolutely occur from an improperly installed cabin air filter. They offered to inspect and fix it the very next morning -- at no cost. They didn't try to deflect, they didn't try to gaslight me into thinking it was "something else," and they didn't insult me by asking me to pay to diagnose an issue that started directly after their service. Meanwhile, the original service center refused to acknowledge any possibility of error, refused to send anyone out, and essentially told me, "You're on your own unless you want to pay us again." Let me be clear: this was your mistake. I came in for a simple air filter replacement and left with an issue I didn't have before. Instead of owning it or even having the decency to re-check your work, you tried to shift the blame and upcharge me for your incompetence. That's not just bad service -- it's unethical. Tesla owners deserve better. The level of apathy and arrogance from this team is shocking, especially when other Tesla locations are willing to provide fast, transparent, and supportive service. Avoid this location at all costs. If you absolutely must come here, record everything and prepare to fight to have your car properly serviced. Because if anything goes wrong, don't expect them to take responsibility. This experience has made me deeply question Tesla's service consistency and quality control. If this location is supposed to represent the Tesla brand, then something is seriously broken. If they truly can't see that this sound is due to the improper install of something as simple as a filter, I wouldn't want to trust them with anything else. read more

Martin is the best. Since he's been leading charge here, the service experience has drastically changed for the better. What a gem! Tesla, don't lose him! read more

I had $928 tesla credit that was due to expire on 12/23/25. I had taken my car to Tesla North Hollywood location earlier in the year for tire replacement and was advised to change the tires towards the end of the credit expiration since there's still tread left. I took my car in for tire replacement on 12/22/25 and was told the work will be completed in a few hours. Then at 5pm when I first checked in about the status I was told it will be done by 6:30pm. Then the service advisor called around 6:30pm to inform me the car will be ready for pickup the next day. I had mentioned the service advisor about the credit and expiration and he told me it will be no problem I can use the credit to pay for portion of the service charges. Unfortunately when I arrived at the service center on 12/23/25 the credit showed expired and neither the service center or the customer service helped me out. The service center mentioned they will hold my car if I can't make payment so I was forced to make the whole payment. I was forced into a situation that was not the result of my actions and then I had my arm twisted to make payments. I've always highly recommended Tesla service but this experience has left me with a very upsetting feeling especially dying this holiday season where money is of essence and nobody was willing to cut me some slack even after several requests. read more

I'm changing my review completely! This is probably becoming the worst car company ever. Easily and quickly now they'll realize that owning a car company is not like owning a chip company or some technology company or software company you have to deal with real customers and have real customer service individuals help out customers that are frustrated with their hundred thousand dollar piece of shit cars That I'm malfunctioning. But when you have computer geeks that are clueless and have zero emotional intelligence and don't wanna listen and understand what's so important than the service that you'll request you'll never receive! I'm very very disappointed with the company their customer service and of course, the whole process of what I'm dealing with right now and I will update this in the future as the process keeps on going on as of right now it's horrible! read more

Tesla Service Center - Tesla with my broken windshield what's up, buddy? I need to book service for my broken glass - EV Charging Stations Near Me - North Hollywood, California

The Tesla Collision center was great. The employees were helpful and welcoming. Comfortable waiting area with free WiFi. The quality of work was excellent and I would definitely come back. read more

Tesla Service Center - Collision Entrance - EV Charging Stations Near Me - North Hollywood, California

Communication is good. Actual collision work was horrible. Compound polish haze on "fixed" panel and undamaged panel. Another car's tail lights installed. Scratches all over door handle area. Shoddy work at best. read more

The 5-star reviews must be fraudulent because this place is the worst. No one at the Service Area to direct me to the right place. Front desk woman was intent on telling me I was wrong. Ridiculous estimate for bumper scratches. Wasted time coming here. read more

I picked up my car yesterday, and the entire team at Tesla North Hollywood made the experience truly exceptional. From the very beginning--pre-delivery instructions, to delivery day, and even post-pickup troubleshooting--they were with me every step of the way. A special shout-out to Amy, who went above and beyond to address all my concerns. She made me feel like more than just a transaction--she genuinely cared and took the time to make sure everything was right. This is my first EV and my first new car purchase in over 10 years. If this is what the future of car buying looks like, we're headed in the right direction. Thank you to Amy and the whole Tesla North Hollywood team for setting such a high standard! read more

To schedule for service, you will have to plan way ahead. I waited 6 weeks for service. I was promised that my car repair would take 2 days but they kept extending the period to 6 days. In addition to the lengthy 6 day wait for the repair (including 2 days weekend and a national holiday), and the high cost of the service, the service advisors lack basic communication skills. If you walk in they look at you as if you were trespassing. They prefer you to drop off the car and leave. They would advise you to ask all your questions via through the app. But the interesting thing was that when I tried to ask a couple of questions through the app I was ignored. They don't answer the phone either. They didn't want to give me a loaner until they realized that the repair would take longer than what they promised. I was shocked by this behavior, considering the high cost of the repairs, the strong reputation of the Tesla brand, and my loyalty to this company over the last 6 years. read more

Thomas is a Tesla wizard -- honest, knowledgeable, and truly cares Thomas absolutely deserves it. I came in with a sensor issue and left feeling like my car -- and I -- were in the best possible hands. He knew exactly what was wrong, explained everything clearly (no tech jargon!), and had the part replaced quickly and professionally. My Tesla is back to running perfectly, and now I wouldn't take it anywhere else. If you're looking for someone who knows Teslas inside and out and treats you with respect, Thomas is your guy. Thank you again! read more

Service Manager was incredibly dismissive Good luck getting warranty service here. Unprofessional. Covered in tattoos. Who hires these clowns. They will waste your time, charge you extra for inspections, and in the end not even replace anything under warranty. read more