The girl at the front desk was the most apathetic person I've ever met. She genuinely seemed…read moreinconvenienced that I was there to check in. She also told me I didn't have an appointment at 5 PM which by the screenshot I received a confirmation just that and she tried to tell me my appointment was at 4:45 PM. I sat there until 5:05 PM. When they still couldn't figure everything out I just walked out and they marked me as no show.

I had to update this review after my experience today. Let me start by saying I LOVE Ty'neisha!…read moreShe's the best with my brows. Today, I checked in for my appointment and I was about 10-15 early so was prepared to wait. I asked the girl at the front desk- later found out her name is Brittney and she is the manager if Tyneisha was running late. Her response: Tyneisha is always late. Very unprofessional and unnecessary to say. So my response was "she's never late with me" European Wax Center please train your managers to be professional. I am a manager myself so I say this with experience. She needs training classes in professionalism. Keep Tyneisha though- again she's the best!

I got a facial done with Kelly and it was absolutely amazing looking forward to seeing her againread more

I've patronized Kelly for about 3-4 Brazilians and a facial…read more Kelly is fast, accurate and concise and always affordable. Not only is she the quickest waxer in the business, but she's guaranteed to strip you clean; no residual hairs left. The facial products and extraction process Kelly uses is phenomenal. In addition, the peppermint foot treatment during your facial is a must. Kelly is a small based business, not a pretentious spa that passes the overhead cost to the customer. Don't expect 10 foot fountains and a receptionist, do expect a clean, one-on-one environment and great customer care.

I had an absolutely wonderful experience from the phone call to book and my facial. I initially…read morecalled the Kenilworth location @ 10:11 am Saturday morning to check availability and book appt. The young lady at the KENILWORTH location was very short and dismissive stating they had no appts. I called Pikesville location, the lady who answered was warm, friendly and very accommodating. She was able to get me in quickly without feeling rushed. My facial was with Erin and she was very knowledgeable and gentle, yet thorough as well. I will definitely be returning to the Pikesville location because of the impeccable customer service!!!

They no longer have you fill out an intake form and not sure why. You no longer get undressed in…read morethe dressing room instead they have you do it right in the room where you're serviced. The salon is not as lively and vibrant as it once was. I got a custom European facial a, nothing special. It did the job. Note the spa is on the 2nd floor and the salon is on the 1st floor.

They are amazing here!! 100% the best my nails have ever been. They take the time to make you feel…read moreappreciated, and take the time to make sure your nails are perfect. Prices are more than reasonable for the care and time they put into making your nails perfect. I would call to make an appointment first, but I am never going anywhere else again.

Extremely disappointing experience…read more Like many of the other reviews, my experience with Helen started out perfectly fine. She was polite and friendly, and I had been a customer without any problems. Unfortunately, her behavior toward me changed dramatically one day, and the experience was so upsetting that I waited a full year before writing this review. I arrived for my appointment, sat down, and explained how I wanted my nails done. Helen had earbuds in and was clearly engaged in another conversation or listening to something. I repeatedly tried to communicate what I wanted, but I felt completely dismissed and ignored. The situation became much worse when she began using the drill to remove my polish. She repeatedly hurt/burned me, and each time I instinctively pulled my hand away. I told her that it was hurting me and asked her to stop. Instead of listening, she became extremely angry and insisted that it didn't hurt. That's when I noticed she had her earbuds on and had NOT listened to anything I said. She told me I was the rude one and continued arguing with me. At that point, I was incredibly uncomfortable and embarrassed. She was raising her voice and making a scene, and I honestly felt so shocked that I didn't even know how to respond or simply get up and leave. My understanding was that she had another appointment scheduled after mine and was trying to save time by drilling the polish off rather than letting it soak. But rushing to the next appointment is never an excuse for ignoring a client's concerns or continuing something that is causing pain. I have never been treated this way by someone providing a service. If you are working directly with a client, the very least you should do is listen to them--especially when they tell you that something hurts. Wearing earbuds, being distracted by a heated personal conversation or a show, and then becoming angry when the customer asks to be heard is simply not acceptable. Her husband is very nice and does a good job with pedicures, although I have had some issues with the polish and overall nail work. Unfortunately, because of my experience with Helen, I would not recommend returning. It's simply not inexpensive enough to justify being dismissed, ignored, and treated disrespectfully. Clients deserve to feel comfortable, heard, and respected while they're paying for a service.

My go to brow spot just outside of Baltimore! It's a well sized beauty spot staffed by super…read morefriendly people. It's clean and the prices are very reasonable. Definitely a place to check out if you're looking to get your brows done!

Quick stop here to get my eyebrows threaded. Sita was very welcoming and she kept my eyebrows just…read morehow I wanted; nice and thick. No need for appointment. I was able to walk-in and was seen within minutes.

I get serviced by Jade which is always a pleasure. However, you will never go wrong being serviced…read moreby them all. The vibe is always welcoming and positive. It also is a bonus cause it's close to home.

I thoroughly enjoyed my facial with Nakia! She was/is extremely knowledgeable about skincare,…read moreprovided great insight about my skin, and made sure I had a wonderful experience. Perfect way to relax!

I went to Mrs. Carolyn for a Brazilian wax, my VERY FIRST EVER and I enjoyed it...as much as one…read morecan. She made me feel comfortable and talked me through the whole process, telling me what she was doing before and as she did it. She is very friendly and personable, so even as I gritted and was tense physically, I was relaxed mentally and we even shared jokes. She is very good at helping to keep your mind off of the inevitable pain lol. Her products were wonderful, as she is a licensed skin care professional. She takes pride in her wax products and her cleanliness. Which is very appreciated. I'm not a prude, and I'm not nervous about "bare-ing" my all to a stranger, but I am really glad it was Mrs. Carolyn. I will be coming back to her in the future! (note: this review was also posted to the Pheniz Salon Suites page, prior to SI having a business page. This is the same review; I still stand by the good service)

Carolyn is PHENOMENAL!!! I went to her for my very first Brazilian ! She made me feel so…read morecomfortable and relaxed !!! Every since then I go to her for everything !!! She also does amazing facials and I'm already obsessed with her cosmetic line !!!! If you need a professional and experienced Esthetician Carolyn is the one for u !!!

They apparently "do not offer preventative care" and as a result, insurance will not reimburse!…read more I visited this location as a referral from my PCP. The PA I met with was very kind and helpful, and overall my experience in the office was great. That all changed when I got the bill. I had visited for a skin cancer screening, that's what I said when I made the appointment, that's what I did in the office, but when I was billed by them for the lab work, they didn't bill it as preventative care. As a result, my insurance didn't cover the tests (even though it was in-network) and I am having to pay out of pocket. If you are planning to pay out of pocket, I do think they are worth visiting, but if you plan to use insurance, think twice! Update responding to comment: I have already spoken to the billing department. They were the first people I called when I ran into issues. In fact, I was going to write a 5 start review initially, but after speaking to billing and being told, quite rudely, that you "don't offer preventative care" I came here to share my experience with others.

The staff here are AMAZING! Shajeen and her staff have been just wonderful assisting me with post…read moreappointment prescription related things. They even went the extra mile to appeal coverage for medication I've been paying out of pocket for with other providers! They also have the most sweet and friendly esthetician, Jaida on staff! I am so happy I found this group :)

Jennifer is a 5-Star business owner. I found her via a Yelp search and was not disappointed. I'm…read morelate to the waxing game. My first experience was at a chain operation and it was horrific. I was uncomfortable and in pain. Determined there had to be better options I was pleasantly pleased to find Wax Chic Boutique. I expressed my anxieties and Jennifer walked me through every step and made what can be a frightening or painful experience both tolerable and informative. The space is well appointed with lovely decor and there are items for purchase to enhance your skincare routine. I highly recommend if you are looking for a pleasant first time experience look no further. I can promise you you'll not want to go anywhere else or go back to your previous hair removal options.

Eyebrows on FLEEK. I'm mad (with myself) that I haven't been coming to Jennifer for my eyebrows. I…read morehonestly only get my brows waxed twice a year because I don't trust anyone with them. And they don't grow back quickly. My eyebrow pencil and concealer skills can only stretch me but so far so I knew it was time for a clean up. Jennifer has done my eyebrows (with tinting) in the past and did an immaculate job so I decided to hit her up today. So overjoyed that I did! Precision! P. R. E. C. I. S. I. O. N. (did I spell that right the second time?) That is what you'll get when you visit Jennifer. She initially asked me how I like my brows. I like them thick just like me... oops getting off topic. Anywho, she executed my request perfectly. Eyebrows are still full and arched to perfection. She took her time to wax and then tweeze all of the misguided hairs. She followed up with filling in my brows with a brow pencil (totally optional). Spent so much time talking about my brows I forgot to mention I got my underarms waxed too. Underarms on fleek as well.

I have the pleasure of being seen by Dr. Papel. He along with his expertise and wonderful staff…read moremake the experience of cosmetic enhancements or treatments worthwhile. As an aging male looking to take some years away, I am extremely pleased with results and highly recommend this practice to others!

I was referred to Dr Kontis back in 2012 due to a facial injury sustained at another business. Her…read moreknowledge, expertise, kindness and compassion was exactly what my physical and emotional health needed. She worked diligently to correct the damages and I feel like myself again. Now 9 years later, I remain with this wonderful group of doctors. The entire staff is so welcoming and make you feel like "family". I have recently met Dr Papel. He is just as wonderful and took care of me while Dr Kontis was in surgery. I cannot say enough about this wonderful place! When it comes to decisions about your face and body, I strongly recommend this amazing group of doctors! They work together as a team to bring out the best in everyone. I am so grateful for each of them and will never go anywhere else.