The girl at the front desk was the most apathetic person I've ever met. She genuinely seemed inconvenienced that I was there to check in. She also told me I didn't have an appointment at 5 PM which by the screenshot I received a confirmation just that and she tried to tell me my appointment was at 4:45 PM. I sat there until 5:05 PM. When they still couldn't figure everything out I just walked out and they marked me as no show. read more

European Wax Center - Waxing Near Me - Baltimore, Maryland

I had to update this review after my experience today. Let me start by saying I LOVE Ty'neisha! She's the best with my brows. Today, I checked in for my appointment and I was about 10-15 early so was prepared to wait. I asked the girl at the front desk- later found out her name is Brittney and she is the manager if Tyneisha was running late. Her response: Tyneisha is always late. Very unprofessional and unnecessary to say. So my response was "she's never late with me" European Wax Center please train your managers to be professional. I am a manager myself so I say this with experience. She needs training classes in professionalism. Keep Tyneisha though- again she's the best! read more

Amazing experience! As my very first time, my Wax Specialist, Alea, made everything so smooth and comfortable, turning my nerves into excitement! read more

It's a chain that operates on a fast food model. I wanted a bikini wax, not a hamburger from a menu. Not the type of service I expected. I will stick to small businesses for waxing from now on. read more

So nice and efficient. The facilities are bright and clean and the staff all really nice. They were able to get me in last minute and did a great job. I can't wait to get back! read more

I booked a 9:15 appointment with Cierra this morning. I arrived about 5 minutes late within the grace period. She was behind schedule with her last appointment when I walked in and didn't finish until 9:25am. She wanted to rush my appointment and then said we needed to cancel because it's pushing time into her next appointment and that I was well beyond the grace period. If I were late and she wasn't behind schedule I could understand her reasoning but she was behind schedule cutting into my appointment time even after I arrived. So I don't expect to be rushed and at fault if you are behind schedule. Asked to speak with a manager but the receptionist said they were the only ones on duty at the moment. read more

European Wax Center - Waxing Near Me - Baltimore, Maryland

For the amount I invested in a package the customer service I received today was insulting. From the encounter from the agent at the desk to the phone call she placed to manager who also was very dismissive. I have been making regular appointments and was not notified that the person who was providing my very intimate service was no longer an employee. No one notified me I was just assigned to another employee with no regard for my personal preference. I'm sure I will not be compensated for being unhappy with the way my services were handled so after I am done with this package I will NEVER patronize with a place who does not appreciate their customers. In business receiving excellent customer service always keeps customers returning to never being able to speak to a live person on the phone to being disregarded is definitely not viewed in my book as excellent customer service Sometimes these places forget that it's the customers that keep business profitable. Very disappointed read more

I've been getting my legs and armpits waxed every 4-6 weeks here for the last 6 months. Everyone I've seen has been friendly, professional, and done a great job! It's a little cold in the rooms, although that might be purposeful due to the hot wax? I'm very happy with the service, and love the deals!! read more

I was referred here by a friend best reference ever! I never been t any other waxing center so I have nothing to compare it to... EWC Was clean, staff was nice and prices are fine with me. Sorry I don't have pics .. I leave my in my purse .. read more

European Wax Center - Waxing Near Me - Baltimore, Maryland

I was a first timer, getting a bikini wax. When I booked the service it stated the time of the service which was 15 minutes so I knew it was going to be quick. I arrived and checked in with no problem and waited only 3 or 4 minutes. As she was walking me to Rm 2 she saids brace yourself it's going to be cold, it had to be about 10°. It was ridiculously uncomfortable. She asked me to disrobe and I asked if she had a blanket or anything she said no but if you continue to come here that's something you may want to bring so that you can be comfortable. She jumped right in and I said please hold on I'm new to this can you walk me through everything and she said oh yeah I forgot. She then proceeded to tell me what was happening at each step. I did feel rushed because. It became evident that they are timed and they had to stay within those time constraints. Once I got home and examined her work it was clear that she could've spent a little bit more time doing the cleanup portion. Will I go back? Yes, because there are other practitioners there so I don't want to discount the entire business based on the service provided by one person. I will not give her name but I know her name and I will make it point to pick someone different next time to see what my experience is like. I did buy 1of the maintenance products afterwards and I expect to have it for years to come. read more

Came here on the suggestion of my daughter. The parking lot of the shopping center where it us located was a nightmare. There are numerous stores that are popular and that made for a hard time locating a parking space. I made my appointment online (although they take walk ins). The front end staff were pleasant and checked me in as I waited on my technician. After a few minutes, I was escorted back for my service. There were numerous individual private rooms and the one I received my service in was clean. The technician, Calia, was a true professional and explained my wax procedure before beginning and during, which is nice for those who are first-timers. They also offer makeup services as well. As I paid, they encouraged me to make a follow up appointment and purchase a pre-paid package of services, which I declined. Also, this was my first time here, so I got a great discount . All in all, a nice place to get personal wax services. read more

Easy to book online. I wish Royelle was still at this location, I loved her! My esthetician last time was great too! Love that you can earn rewards. read more

Today was my second visit at this location, much like the rest of the world seating has been removed from the front area and plexiglass placed in front of staff for protection. There is a sign on the front door that provides directions to check in via phone. As I was reading through the instructions I was waived in. Checkin was quick and after a quick bio break I was in the service area and ready for my wax. The waxer was pleasant but I felt like another number in the queue. It felt very routine, remove clothing, we're having a sale, you should consider XYZ, thanks for coming. Because I mentioned I previously purchased a large bottle of Smooth Me I think that was the trigger for don't show products after wax--which I can appreciate. Checkout felt rushed, there were about 3 others in the front area and I'm sure the employees wanted to move quickly to prevent unnecessary crowding and to keep appointments moving along. I was offered the membership, I declined, I was informed prices are going up soon and to expect a small increase the next time I visit. I'm offered the opportunity to setup my next appointment, I decline because I've found a place that really works for me (she was booked) so I know I will not return in the near future. I pay, I tip, I leave. I'm thankful I was able to be seen considering I booked this appointment online after business hours the night before. However, I can only recommend EWC if you are in a pinch. I like to feel a little more comfort with no sales involve with such a personal service. Not 10 mins after appointment I receive a text and email with a confirmation for my next appointment, odd since I specifically declined setting up a future appointment. Again, this is an example of cold-selling. Send them an appointment following every visit to force the opportunity to call, text, reach back out in 3-4 weeks. I'm not mad at the approach I understand it, it just doesn't work for me. read more

European Wax Center - Waxing Near Me - Baltimore, Maryland

Every three weeks im in and out in 15 minutes cannot get better than that. My technician is precise and efficient no complaints I like that they call and remind me the day before or id never make an appointment. The place is bright clean and I like rhat they use the blue wax and not the paper strips anymore less painful and that goes a long way in my book read more

I've been getting waxed by Kamani for over a year now. She had provided the best service I've experienced thus far. Would recommend her to anyone! She makes you feel comfortable & isn't heavy handed with the wax! read more

Brittany is my wax technician, she is awesome. I've been going to her for along time. This location is clean with great customer service!!

Great service! My appointment was on time. First time going to this location. The check-in process was quick and easy. When checking out, the woman did not push any of the products like they have at other locations. read more

HIGHLY RECOMMEND! Ask for Shakeva H. Went for my first visit today and got the works done! First impression was the front desk - they ARE AMAZING! They greet you the minute you open the door, quickly check you in - they are so thorough with their explanations of the procedures, pricing, products and packages. They even greeted a few guests by name when they walked in - which really shows they care about their clients. They even let me add on a service because the technician had time and was willing to fit it in. Shakeva H. was amazing. She was so friendly and polite and kept a comfortable conversation going through the appointment, which if you're like me, helps distract. I got 3 services - 2 of which were "in depth" and I was in and out in less than an hour. She was precise and you could tell how knowledgable she was of her craft. They explain their 4 step process before getting started and then before you know it, it's done! I loved the experience so much, I bought a skin product and walked out with a wax package which I highly suggest if your a frequent waxer. Oh and for first time clients you get a free service (they tell you which are eligible) and other great discounts depending on what you're getting done. GO, GO, GO! read more

For a 5-star review during COVID, there is honestly no where else you should look for a wax... The cleanliness, the friendliness, and the service. A+ all around! My first time here a month ago I was TERRIFIED out of my mind, and yet my waxer - Cierra - was so calming, so knowledgeable, and so thorough and efficient. I will continue going to the European Wax Center for the rest of my life. read more

My granddaughter had told me and her Mom about the Waxing. Also she use to work there at the front desk. Her Mom and I told other people about the European Wax Center. I also like the one in White Marsh. The girls in both places are very good. read more

European Wax Center - They give you a real good wax in private places - Waxing Near Me - Baltimore, Maryland

Antiona was very nice and it was my first time going to her. She gave me recommendations with exfoliating and held a great conversation with me. I will definitely be seeing her again in three weeks. read more

This use to be my go to place in several different cities. Well this one was by far the worst one I had visited. To start the front desk lady was telling everyone's business to me..I am a customer....so that wasn't appropriate or necessary. Depending on who you are is how she treats you as well. The two waxers techs that I did wonderful jobs are now gone. Funny thing is as a customer the front desk lady told me the whole situation of why she was fired. Truly unprofessional. The only reason I continued to come back was due to the last lady that is now gone was there. She was so informative and extra proactive to make sure my visit was always exceptional! The front desk ladies never fully told me about the options I had as a continuing client or the options I have when referring people. The tech also informed me about the wax and the products they had to help with eye brows and ingrown hairs. She was a great asset to their company. She was so great at what she did!!! I do still have a returning client package but this location was so unprofessional I will not be back to use it. read more

Kenya was great! I read reviews on her being the best and thorough which is so important. And I had an excellent experience with her. The only thing that bothered me is they had a tip price that was recommended based on services and they were at 30% tips. I usually tip based on mu experience, I have been to EWC all over the country and usually find myself tipping 20%. So I felt like I under tipped kenya. I have been to Miami, Arizona, and San Diego Locations and never had seen a recommended tip list that high. That left a bad taste with me read more

I received the Brazilian wax and I came expecting it to be extremely painful but it was a great experience. There was a little discomfort for me during the process, but Calia helped me through it. My initial thoughts were that she wasn't personable, comforting, and she was trying to get it over with since I was her last client of the day, but her intentions are good. She tries her best to get her clients not to overreact to waxing and I for one needed it, lol. She's well informed, walked me through the steps with up keeping, and answered all of my questions. I will be returning monthly. Since most of the other girls are also highly recommended, I think I'll get a feel of everyone to see who's the perfect fit. read more

Everyone was so welcoming and friendly. I really appreciate the time that was taken to make me feel comfortable for my first experience while also sharing tips for continued maintenance. I've already made my next appointment! read more

It's cool. I have a nice wax every time I go. They do try to sell you wax packages every time you check out to leave. Sometimes it's annoying when you're trying to just pay and go. I have no qualms though. They're just doing their job. read more

Breanne gave me the worst lip and chin wax that I've ever received. I've been to this location on multiple occasions prior to today. I never thought to be picky about who was doing something as simple as a lip and chin wax, but now I know to stick to who I had before! Breanne waxed the same part of my lip THRICE. I have sensitive skin to begin with. She also aggressively used tweezers. I have my own tweezers at home! If I wanted to tweeze my face, I would've done that at home! She then told me that my double chin was actually a part of my neck! I have been getting my chin waxed for years and have NEVER EVER EVER had anyone not wax my entire chin. I even asked the young lady at the front desk about the neck/chin situation. I pointed to where Breanne refused to wax because she claimed it was my neck and the young lady confirmed INDEED it was my CHIN (well one of my chins but you get the point.) She also missed a part of my jaw. When I told her, she SPLASHED waxed on the side of my face to the point where I had soft wax on my hoop earring! So fair warning!!! If you enjoy food and happen to have more than one chin, BEWARE OF BREANNA because she will call your second, third and fourth chin YOUR NECK. read more

Very clean and friendly establishment. Received a complimentary underarm wax by Cee. She was great. Will return in the future. read more

European Wax Center - Lobby - Waxing Near Me - Baltimore, Maryland

I have been using this location since last summer and I have nothing but glowing reviews! Danielle is my service provider and I can not rave about her enough. She is a paramount professional and always has a smile on her face with great conversation. The front desk staff are informative and very pleasant. What I really respect is their mandatory on time policy. Back to see Danielle my monthly stop in beauty maintenance. read more

My favorites change each time I see a new waxer. First it was Rochelle, then it was Tiffany, now it's Jessica! Needless to say, everyone I've been to is great. Don't be afraid to try a new person. read more

My first visit here. Had a decent experience. They move you in and out very quickly but do not sacrifice quality. No great ambiance or spa like look to the place but it was sufficient. I like that they give you a free service or 1/2 off a full service item your first visit. read more

Great service! Super nice and professional. Antonia was awesome! One of the best underarm wax experience I've had. Definitely will be back.

Loved this place! I've been getting a Brazilian every summer for about the last 4 summers, and this is the first time I've come to EWC - my specialist Keilea - was friendly, made me comfortable, and honestly it wasn't too painful (if anyone will believe that :) ). Then she was helpful in telling me about after care at the end. The receptionist was very helpful and friendly. Thank you! And EWC has quite a few ways to save money as well. GO HERE! read more

I've been going here for a few years on and off, and the aestheticians are pretty good. They have a high turnover so I try not to get too comfortable with a specific person. I usually go to Danielle for my Brazilian who's good, but today I went to Bria and she was great! She waxes in large portions which was a little uncomfortable but overall it looks great. No bumps or redness and she was fast. The only complaint I do have is that I have tiny patch of hair left, but I didn't check before I left because I was in a rush. I would definitely recommend you try Bria! read more

I have been a devout customer of EWC for three to four years and have had the best waxing experiences, which is due to the Aesthetician and proprietary wax that is used! Alivia is my go to Aesthetician, because she is knowledgeable, caring and fun to converse with :) I would highly recommend this as a refreshing alternative to other places offering similar services. read more

I had an appointment with Calia because of everyone else YELP reviews + both of my waxer at my old EWC moved out of state and one moved on to a different location.. but any who when I said the best decision I ever made, the best decision ever! I'm pretty sure every other waxer there is great. This EWC location gives me a different vibe from the other one I've been to over the past year and it's more relaxing and a breathe of fresh air. I feel like here at this location no one rush, your not pressured into getting wax passes UNLIKE other places! I'm happy that I made the switch. Calia is very nice person, she's friendly and also informs you on the products you should use. She honestly could've convinced me to buy the whole shelf and I would. I felt like she was really nice and outgoing we both laughed the whole entire time and I love the way she wax PAINLESS! And I mean it !! Front desk girls are nice as well read more

Nicole is the bomb. She is my absolute favorite. Extremely personable and I like that. She makes you feel comfortable and she does an excellent job. For this reason, I recommend this location. She gets the job done quickly, and this will put you at ease every time. read more

I go to European Wax Center in Pikesville for my Brazilian Wax every month. Jessica H does a wonderful job, making the experience as painless as possible. Everyone is super friendly and gives great advice about their aftercare products. I highly recommend purchasing the Body Polish. It keeps my skin smooth in between waxes and the scent is fabulous! You can purchase wax packages such as buy 6 in advance and get 1 free. If you are a regular customer, you should totally take advantage of this deal. Also, since European Wax Center has locations all over the states, if you move or are traveling and need a wax, those pre-purchased waxes transfer to the other locations. If you haven't tried EWC, I highly recommend it! Your first wax is either free or discounted, depending on the service! read more

I was running behind my appointment that was at 9:45am. The grace period ended at 9:52am. I arrived at the location maybe a minute before the grace period expired. However, when I approached the parking lot there was a tow truck blocking me from entering the front of the store. Therefore, had to turn around. When I got in the facility was told I missed my grace period and needed to reschedule. Told the representative about the tow truck, but it didn't help any. Before I could reschedule the appointment a client came from the back and that took even more time due to talking. That alone frustrated me because of the constant talking to the client. Also, I felt like services could've still been done if there wasn't constant chatter between the rep and client. The services I typically get only takes about 10-15mins. Clearly, it wouldn't run into another appointment if they are on a 15mins timeframe for services. I requested to speak to the manager, but the manager won't be available until TuesdayNot to mention I paid for a wax pass. At this point I want a refund on all wax passed not used. I've never been treated unfairly at EWC and have been a customer for years at this facility. read more

Highly recommend Sade or Cee I've been getting Brazilian wax for the last two years and I've never been disappointed. Both Sade and Cee were very good and quick. The wax is high quality and less painful when compared to other kinds of wax that I've used. I've bought a number of products from here but my fav are the in grown hair serum and brow powder. However the brow brush got bent. My only complaint would be that their nine minute policy is too strict. I got there at 5.55 for a 5.45 appointment (in harsh weather conditions) and they said they would cancel it. Even called to inform about the delay. I had to fight with the person upfront to keep it. Service is always good so I would keep going still. read more