Don't go here. I dropped a dress off to be shortened. The…read moreowner was sitting in his car outside the shop and didn't even measure me for the hem, just asked how many inches I wanted off. The reviews were good and he was in my neighborhood so I decided to go through with it. He told me he would text me the price when he spoke to the tailor. Then they went ahead and did the work without confirming the price with me, which was double the amount I pay at my other place. Then I tried to pick up the dress two different times when he said he was open but he was not. Finally intercepted the shop when it was open. He handed me my dress back from his car all crumpled and the hem itself is messy and not well done.

Like other reviews here have pointed out, the old man working here is very rude and not friendly…read more He has a very defensive attitude. I was reviewing my clothes to ensure they were adequately cleaned. My blazer looked a little discolored (it may have just been the low ambient light), so I asked nicely if it was dry-cleaned also. Instead of just answering the question politely (like "yes" or "of course"), out of nowhere he got defensive and angry and shouted at me: Smell it! Smell it! He also got defensive, saying in an angry tone that I inspected clothes like looking at a dead body. Aside from a dumb analogy, it's any customer's right to view clothes to ensure they're adequately clean before paying. Very basic and simple. He's also not usually there before 3p, and requested that I pick up my clothes between 4 - 6:45p. Not very convenient compared to other cleaners. He said he waited too long for me, which makes ZERO sense because I arrived at ~ 6p, within the time frame that he requested. He also charges more than other dry cleaners on average, especially for jackets and blazers. This guy is either a miserable, unhappy person or has a mental illness. I will NEVER come back here again. No one deserves to be treated this way.

Wow I finally found a decent cleaners in Brooklyn I just move to Brooklyn last week and someone…read morerecommended me to this place they do all types of cleaning I took some clothes to be dry clean and tailored they did a fabulous job I highly recommended this place no joke the manager is so nice she actually know how to respond to my needs and details I am so happy to find a good cleaners in Brooklyn I took couple pant and skirt to be fix and it's perfect the way they package the clothes is different from other cleaners they are very good with stains please text them at 718-339-0032 FREE PICK UP AND DELIVERY I enroll with them two pick up 2 times a week. It's makes my life so easy I do not have to go to the store just give them a call or text they respond so fast thanks Madeline cleaners for everything you do Great Job Lm

Not only did Madeline screw up on the cleaning/ pressing of my jacket, their manager Sandy, had the…read moreaudacity to not take any accountability and gave me a speech about how many jackets theyve done in the past. She also said we dont want your business anymore! Who in their right mind would have such a person as the manager ?!

$55 to hem a cotton/poly dress. That's what they recently charged me. I blame myself, for waiting…read moreto ask the price once the pins were already in and the wheels were already in motion. It wasn't a complicated operation, and to make sure I wasn't dreaming that I'd been wildly overcharged, I took the dress off the hanger, removed all references to the establishment, and took it to two other places. One, a few blocks away, wanted to charge less than 20% of that total. And a place in tony Park Slope would have charged $38. To add insult to injury, the hem hits me in the most unflattering place on my calf. It's terrible. This is not the first time Astro has pegged me for a sucker. But it's going to have to be the last. They're very pleasant people, I should add.

This place does terrible cleaning and service. At first I was pretty pleased with the service when…read moredropping off my performance clothes but eventually started noticing inconsistant charges - to a point where I would take pictures of my receipts and next time have to show and say "but I payed 1 or 2 dollars less previously for the same item..." My last couple interactions however were really awful. I brought a jumpsuit that I work in, picked it up when was ready and took it right to work. When I put it on I noticed previous stains from my makeup on the collar of the jumpsuit and worst of all, it smelled of sweat in the underarms. The whole reason for me dry cleaning is to make sure my clothes smell fresh as its rare that my things are stained. When I took it back I said I want it re done and I'm not going to pay for it once more since it hasnt been cleaned properly (even had pictures to prove). She wasnt very happy but said ok and gave me my other gowns. I opened right there and said no, they need to be re done, they still have a smell! The woman then proceeds to tell me, "maybe that's just your smell because the clothes have been cleaned" she then tried to charge me again for the jumpsuit saying "you wore it already". Yes I had worn it because I had no other choice but to wear a dirty one. After she re-did the cleaning I simply picked them up, still not fresh, found another dry cleaner who actually knows how to do a good job and never came back.

I went to get a dress altered and paid a significant amount. I picked up the dress and noticed it…read morewas shortened by cutting and left a raw hem where the dress was fraying. I called to voice my concern, and he blamed me and was very dismissive. I will never go back. I tried to select 0 stars, but it's not possible.

They destroyed my thousand dollar drapes by shrinking them while cleaning (not sure how it's…read morepossible if they dry cleaned them). They charged me $80 and refused to give me back my money. Do not trust the reviews and do not bring anything you value.

I'm very upset with this place. They lost my favorite sweater. I didn't notice until I got home. I…read morehad brought six items (as can be proven by the receipt) and received five back. When I told the owner this he said he usually counts the hangers and doesn't lose anything, so there's nothing he can do, even though he absolutely lost it. This sweater was a gift and meant a lot to me as well (plus it was cashmere), and he really couldn't care less. Didn't even offer me compensation for the dry clean price. Don't go here unless you want to risk losing your clothes and not even get some empathy in return. Would rate zero stars if I could.

I brought a coat here that was retailed at $475. There was a small spot where I wasn't sure if I…read morehad discolored it. The owner at the front said that it may be discolored, or may be leftover stain so they'll see what they can do. When I came to pick it up, not only was it confirmed that I had, in fact, discolored one spot, but the dry cleaners had discolored the rest of the coat as well, leaving huge marks of white throughout an otherwise indigo blue coat :( The owner and I agreed on a repayment of $300, but when I came back the next day to pick up the check, he lowered the repayment to $200. He said that his wife told him it was worth even less than that :( this coat is so special to me and cannot be replaced. They also lost the belt of the coat! I feel disregarded in a neighborhood where I otherwise feel so welcome and taken care of. Ruining a coat is one thing, coming to an agreement and then going back on your word is another. The latter is much harder to get past.

Awful business practice. I've been trying to pick up my boyfriend's pants for the past two day and…read morethey're closed early. There hours clearly says they're open till 7 pm on Monday-Friday. When I got there at 6 they were closed. How can a customer rely on you?? Never again Edit: I finally picked up the pants but the tailoring was awful. Pants were still too long and the stitching was already coming undone.

this was the worst experience I ever had with a dry cleaners. I brought in a baby outfit to have…read moreminor alterations. I picked it up and tried it on my baby and it didn't look like any work was done to it. in addition the yellow markings were all still there as proof that the work wasn't done. total scam. i brought it back and they refused to reimburse me. they ruined my babys outfit for the wedding and now I have to find a new place to alter it in time. do NOT give this store business!!

We had especially unpleasant experiences the last time my husband dropped off dry cleaning. The…read morewoman who accepted the items to be cleaned complained that they were dirty. They weren't filthy and it seems that she is missing the purpose of a dry cleaner. Obviously we're bringing in items to get them cleaned. Her attitude was nasty, insulting & demeaning. We've just switched dry cleaners and won't be returning as there are several other dry cleaners in close proximity. Attitude is important when you are running a business for profit. Avoid this dry cleaners!

The couple that owns this shop are so friendly and welcoming. I have been coming here for a few…read moreyears already. As someone who has a very expensive closet, you best believe I make sure I do my due diligence. I've had my coats dry cleaned here and they were able to get the stain out. My white sweater comes back looking brand new. They're able to get collar stains out and more. I've brought in countless pants for a hem job and each one comes back very nicely done. Very technical and clean. They're also very honest people. There was one pair that the lady convinced me to not hem because she believed that it was the perfect length. I'm so glad she did. Being new to the neighborhood, I was getting concerned with the reviews for the dry cleaners/tailors near me. I'm excited to discover Tom's. Tom's is worth the slightly longer walk for me.

I have been using Golden Touch for over a decade. They are friendly and reliable for my typical dry…read morecleaning, and skilled and helpful for all my special situations like taking pants in and out or fixing shirts and pants. All for reasonable prices. I trust them completely and recommend them.

I should have written this review years ago. I've been using Golden Touch for all my dry cleaning…read moreand tailoring since 2003, and I've never been disappointed. Have a spot on your favorite dress that needs cleaning? They can get it out. Have a dress that needs fitting? They get it right every time. Have a favorite pair of jeans that's worn through in the butt that you can't part with just yet (that would be me several times over)? They can give those jeans an extra life. Golden Touch is the best!