Never on time!!!! Owner allowing workers to badmouth the customers!!! And stands by it !!!…read moreNever again !!! They were recommended as a high-end cleaner..oh boy!! I went to Europe without half of my garments 7 days were not enough time...I decided to give them another chance and end up running to the store right b4 the wedding to buy a new shirt for my son.. why? After 5 days simple white shirt was not ready . .. b4 my vac I gave them 11 pieces .2 weeks prior guess what? Only 4 were ready. I was told my garments are too soil ..not only I could not get my thing they Made me feel awful!! The owner was talking to me on high notes, annoyed and disrespectful upfront of other customers and workers The lady behind the counter said I should be more appreciated. Really ?? For what? They charge lots of $$$ 170 for 11 pieces The owner with a huge attitude. The workers are unprofessional It Feels like they doing you a favor .. hey guys!!! You are dry cleaners !! Not a God's gift Remember that!! Your post explanation would/should not be necessary !!! You should take costumers satisfaction lessons!! Make sure that lady at the counter goes with you !! She should not talk about customers as soon as they leave Why are you allowing her to badmouth your customers!!?? Her actions make your place looks bad and cheap!!

Absolute worst ever business and cleaning services. Lost an item, asking for money. Liars,…read morescammers. Disgusting people.

Came here a few times for my delicate blazers. Always reliable and on time delivery. This is my new…read morefavorite go to spot!

This spot is really amazing. Jay and Gary both took care of my sneakers and made them new again!…read moreFrom beater kicks to a 10/10 brand new ? Amazing

We had especially unpleasant experiences the last time my husband dropped off dry cleaning. The…read morewoman who accepted the items to be cleaned complained that they were dirty. They weren't filthy and it seems that she is missing the purpose of a dry cleaner. Obviously we're bringing in items to get them cleaned. Her attitude was nasty, insulting & demeaning. We've just switched dry cleaners and won't be returning as there are several other dry cleaners in close proximity. Attitude is important when you are running a business for profit. Avoid this dry cleaners!

The couple that owns this shop are so friendly and welcoming. I have been coming here for a few…read moreyears already. As someone who has a very expensive closet, you best believe I make sure I do my due diligence. I've had my coats dry cleaned here and they were able to get the stain out. My white sweater comes back looking brand new. They're able to get collar stains out and more. I've brought in countless pants for a hem job and each one comes back very nicely done. Very technical and clean. They're also very honest people. There was one pair that the lady convinced me to not hem because she believed that it was the perfect length. I'm so glad she did. Being new to the neighborhood, I was getting concerned with the reviews for the dry cleaners/tailors near me. I'm excited to discover Tom's. Tom's is worth the slightly longer walk for me.

The reviews are bad for the years 2016-2019. I am glad I did not read them before going to the 1627…read moreSheepshead Bay Road address. My very old pants needed elastic. The work was beautifully done. I was asked if I wanted to pay before or after. I said after and it was accepted. It was expensive but, after Covid, ALL businesses have taken advantage of Covid to raise prices (and the banks to DECREASE interest in savings accounts). Which is worse? I wonder. The owners are very courteous. Now I know where to go for alterations.

I've gone here for a while for alternations and dry cleaning. They did a decent job. The last time…read moreI went here, however, was the last. Brought a white button down for a clean & press which I was going to use for my grad school interview. To my extremely unpleasant surprise, they had burnt one of the sleeves (large dark mark on it). The shirt was not covered in paper or plastic wrapping like the rest of the items. It was simply just hanging there... covered in red lint, and it even had some sort of large bug on it. Although I tried to contain myself- I could not. I argued with the owner and asked for an express cleaning, which he said was not possible. I explained to him the urgency of the situation and the importance of my interview- but he did not budge. During my argument with him one of the employees, who was looking at us and talking to another worker (in a foreign language which I did not understand), began laughing. I asked them what was funny, and they just continued laughing. At that point I realized that it was a lost cause and left. Isolated mistakes can obviously happen... but the way I was treated was absolutely despicable.

Great laundromat thanks to the new owners, super nice and helpful! I definitely will be back for…read moredry cleaning and tailoring as well.

I've been bringing my clothes to them for years starting with when they were located on Gravesend…read moreNeck Road. Everything always comes out clean and beautiful. The latest special garment I brought in was a Canada Goose coat and it looks great! I highly recommend this cleaner.

I dropped off my jacket on Thursday, was told by ulyana that it would be ready on Saturday after 3…read more Even the receipt says that. I came to pick up my jacket on Sunday. It's not ready, it wasn't even touched! It was put in the ready pile. What is this? Unacceptable! I need it Monday morning and I was told by the little girl to come back Monday after 3. Fuck no. This place doesn't even deserve a star.

I had a winter bridesmaids dress that was purchased online. We didn't realize how heavy the dress…read morewas and because of that it wasn't very flattering to the figure. I had gained and lost some weight so I got a larger size and the way it fit was just not working plus the layers of fabric made me sweat I went to this seamstress after seeing the reviews online. I worked with Rosa. There was a little bit of a language barrier, and I wouldn't say she's the most jovial person b/c of the communication barrier, but she is extremely skilled at what she does so I was able to explain what I needed done, and she worked wonders. She removed layers of fabric making it lighter, but also more breathable. With one fitting she tailored it perfectly to my body. I almost couldn't believe it. I ended up taking it home and then realizing that I needed a little more security around the bust area. I brought it back, she did it and didn't charge me. She also adjusted the slit because it was a little too high for me. Overall, I would absolutely recommend going here. She's professional and extremely skilled, and that is what matters most.

I decided to try this place after being turned off by the bad attitude of another alterations…read moreplace. I am very happy I came here. All my close were tailored to perfection and service was so wonderful! I recommend this place to anyone.

Great service and always treat customers well. Been coming here for years. I recommend this…read morebusiness to everyone

Please don't go here. My first time there, the last was rude abs at that point I should have…read morewalked out but against my better judgment I didn't. item was supposed to be ready wed, went on Friday to get it. Acted like she didn't know what it was or what she was looking at on the receipt. Bad enough she couldn't find it, she then started sifting through piles of "stuff" trying to locate my item. Nowhere to be found. was told to go back in an hour so she could continue her "search". we will see when I return back what the outcome will be. just don't go here!