I never leave reviews but for the amazing service I receive from the staff at Elegant Couture, I had to share my experience(s). I've shopped at almost every boutique around the Chicagoland area and none compare to the service that Eman has given. I've been shopping here for the past 4 years and each time, she goes above and beyond. I am never pressured into purchasing a dress and she always gives me her honest opinion. Not only that, when I procrastinate and need a dress in less than a week, she makes it happen! My most recent experience blew me away, I needed a dress in 8 days and Eman helped me make my choice, called the vendor multiple times to obtain details on the dress, somehow managed to get them to add additional length on the dress, in the color I wanted AND it arrived within 4 business days!! She kept me up to date on the status of the order. When the dress came in, she called multiple seamstresses to make sure I can alter my dress and have it ready in 1 day. If this isn't going ABOVE AND BEYOND for a customer, then I don't know what is. Elegant Couture treats you like family and not just a customer purchasing a dress. I am forever grateful to Eman and the team at Elegant Couture! read more

Extremely Disappointing Experience I was recommended this place to buy my daughter's dress, and a couple of months ago, we went to see what options they had. When we arrived, the only person in the store at that moment was busy with three women at the counter. She saw us walk in, but didn't acknowledge us, not even a simple "I'll be with you in a moment" or "Please give me a few minutes." We overlooked this because she was the only one working, and we understood she was attending to customers. However, what followed was humiliating. About five minutes later, the women she was helping left, and instead of addressing us, she chose to ignore us, arrange things on the counter, and then head to the back of the store without saying a single word. No "Excuse me" or "I'll be right with you." It felt like she thought that if she ignored us, we would just leave. Since we stayed because we wanted to see dresses, another five minutes passed before my sister had to go find her in the back. When she finally came out, instead of apologizing, she gave us attitude, and the very first thing she asked before even offering any help was, "What's your budget? So I can see if I have something," in an arrogant and dismissive tone. To this day, I don't understand why she was bothered by our presence or why she treated us that way. The moral of the story: give your business to those who treat you well. We ended up buying the dress at Peaches. I had to drive to the city, but the service we received there was outstanding--and, ironically, we were helped by young ladies, not by a woman over 40 who should know better. If I could give this place negative five stars, I would. My intention was to support a local business, but in the end, driving farther to the city was absolutely worth it for the professionalism and respect we received elsewhere. read more

Everything went well!! The ladies were super helpful and nice! Wafa made picking out the perfect dress so easy and stress free!! I can't wait to come back and pick out my wedding dress!! read more

I went to a handful of stores to find the dress I needed for my event. No store has as many options. The pricing was very reasonable for how intricate and embellished all the gowns were. Malak was so helpful and was there to assist the second I needed it! I will recommend this store to anyone needing a dress for an event. read more

Elegant Couture - Accessories Near Me - Palos Heights, Illinois

I scheduled an appointment online to find a dress for my son's wedding. This shop is about an hour away for me, so I called the night before and confirmed the appointment. When I arrived the store was locked, no one in sight. I called and texted, but didn't get a response so after 20 minutes of waiting I went on with my day. Several hours later, shopkeeper politely called to apologize and explained staff had an emergency. I hope all is well. read more

I went here and i was looking for a dress and i felt stressed the second i walked in. I felt rushed while trying on dresses and there weren't that many people in there. I was trying to find the perfect dress and they are all pricey so i want the best one for me and when i couldn't find it here they acted rude and kind of pushed me away. That Girl Boutique is so much better and i will never come here again. read more

Though I did not find the mother of the bride dress of my liking at this business, I was impressed with the friendliness & helpfulness of the lady who I believe was Yvonne. I spoke with her on the phone & was greeted in the store. She was very accommodating & helpful. The story is lovely & has lots to choose from. Unfortunately, I had selected several dresses from their website and none of those were available in the store at that time. It was a good experience, if not successful. read more

Came to elegant couture after having a bad experience at another local boutique and was so happy to find this place! We came here to find a prom dress for my nieces prom which is in 6 weeks and we walked out with the perfect dress. The customer service was great, we did not feel rushed and the sales representative was not pushy at all. We will definitely be back for future events! read more

Very personalized service very knowledgeable asked what I was looking for and took it from there found the perfect dress for my wedding

Amazing customer service and beautiful dresses! Was such an enjoyable shopping experience - I would highly recommend!

Took my sister here after a second horrible experience at a the "well known" Chicagoland prom store. Our experience was AMAZING! Eman the owner was kind, knowledgeable, and not pushy. There was a great selection of dresses in store but we had our mind on a dress available to be ordered. Our only hesitation was if the dress would be here within the next three weeks. Eman called Portia and Scarlett in front of us on speaker and confirmed the dress will be delivered in time. Don't waste your time going to the other place, go here!!! read more

Had a wonderful experience shopping for mother of the bride dress! They have a beautiful selection of dresses and Eman was very friendly and helpful. I would definitely recommend! read more

We came here to find a prom dress for my sister after seeing the good reviews on yelp compared to other dress shops relatively close to this one. From the minute that we walked in we were welcomed and walked through what to expect and how they work. It was so refreshing to be greeted by such friendly staff members. They give you "tags" to place on the dress hangers for any dress that you want to try on. The dresses are beautiful! It was hard to pick but once we narrowed it down to about 5, one of the staff members Eman pulled the dresses for my sister and some additional ones just to compare and perhaps try on one she would not have thought to try on. They provided clips to better see what the fitted version would look like and really helped us all narrow it down to two dresses and finally pick the one for my sister! Eman and the rest of the staff were all extremely helpful and patient. They didn't hover or try to give us their unwarranted input. They do have their in house seamstresses as well. I would suggest going ASAP if you or your daughter is looking for a perfect prom dress that one else will have (they make sure to register the dress for that particular high school). read more

Elegant couture is such a great place to find a dress, so many different styles and every size you need. Eiman and Sommar helped me out to find the perfect dress for my brothers wedding. With no pressure or trying to sell me on it, they made me feel so comfortable and made the experience so easy. I usually hate dress shopping but I really enjoyed shopping there. Thank you elegant couture !!! read more

If I could give this place less than 1 star, I would. DO NOT SHOP HERE! SCAM ARTIST! The entire experience once the dress I ordered arrived at the store was horrendous. Have you ever seen a beautiful picture of something online that you wanted to order, that got great reviews and then it showed up looking like a 6 year old in Asia sewed it? That is exactly what happened to me at Elegant Couture. They have a showroom full of gorgeous, high end dresses that they charge top dollar for and they order from dupe suppliers who's merchandise is trash. The quality of my dress that I ordered was sub par, and that's being generously kind. The other primary issue is that I brought a fabric swatch in when ordering to ensure that what I ordered matched the bridal party. I ordered a Hunter Green dress based on the swatch I match my fabric swatch to in their book. The dress that came in was a vibrant emerald and not even CLOSE to the color I expected to get based on the swatch I ordered from. The floor sample was a Medium and I ordered Large to be safe. The Large ended up fitting much smaller and tighter than the medium. Lots of issues with VERY sloppy stitching at the seams, Issues with the placement of details (sash) on the dress that were vastly different (inches) than the floor sample. Completely different material that was substantially lower quality. The WORST part is that I ordered this dress in advance as my Maid of Honor dress for my sisters wedding. By the time the dress arrived I had no other options to get something in time and was stuck with the mess that showed up. Everyone at the store (Malak especially) was so kind and concerned and agreed that this was huge discrepancy and unacceptable. They initially offered me shoes and accessories and I refused because those are already in place for the bridal party and I didn't need them. She extended a 15% off discount on my balance, which I accepted, but told her that I thought that was a good starting point - but would expect more than that given the severity of the issue with my order. They also offered to alter the dress and correct the issues with the fit and bodice, which I initially thought was kind. Turns out this owner is a scammer and after I agreed to the discount on the dress she then turned around and refused to discount the dress any more than 15% (which I feel is offensive given the scope of issues with the quality, fit and color). THEN she refused to release my dress (which was PAID IN FULL) to me unless I paid the $60 alteration fee to repair the dress. I WAS FURIOUS. I She only took $10 off and still forced me to pay the $50 charge; which I will be disputing with my bank because this is blackmail for more money and fraud. The reason for 90% of the alternations that needed to be made were due to the state the dress showed up in. I was even told that the store thought the issue was so egregious that they cancelled a number of future orders because of how concerning it was. Yet somehow, I'm supposed to be responsible for the cost of repairs to the dress I already paid over $300 for? Zero willingness to hear me on this concern and the owner and some other woman just kept defending themselves and why they are a good store and this isn't their fault. Well I didn't cause these issues, so why should I have to pay for repairing them?!!?!?!?!! Literally the WORST custom gown experience I have ever had. If you can get something for a good price off their floor, and you like it - great. but DO NOT ORDER A DRESS. Unless you are of similar middle eastern descent - they will scam you. read more

A very lovely store because of very lovely owners. Everything was amazing in Elegant Couture; the costumer service and the dresses and everything else was just amazing. I only went to few stores before and could never find anything near of what I want, but here I bought The Dress. I'm absolutely satisfied with what I have and I know my engagement party will be a success for getting the right gown. I was even a little hesitated between couple dresses, but got what I want with a gift too! Absolutely love this boutique, and will recommend it to everyone; as they also have many different styles for everyone. My always-first-destination read more

The owners of this place are extremely helpful and so kind! I had been looking for MONTHS for a dress for my sister's wedding and couldn't find anything. Then someone told me about Elegant Couture and I found a dress instantly. I just told the owners exactly what I was looking for and they found me a dress. They even had beautiful jewelry in store that matched the dress. Highly recommend Elegant Couture for any party occasion. read more

If I could give this business 10 stars I would!!! Trust me, this is the boutique you've been searching for when shopping for special occasion dresses. The selection is amazing, and their customer service is outstanding. The entire staff is patient, helpful, and friendly. Never pushy or rude. I came here looking for a dress for my son's wedding. I found exactly what I was looking for at Elegant Couture. Even though I found another shop that would have sold me the same dress for a bit less, I did not purchase it there. I had to come back to Elegant Couture, because I felt they really earned my business. Eman, Summer, and the entire staff treat you like family. Thank you ladies for making your customers feel special. By the way, I love my dress!!! read more

Just wow! This place is amazing. The ladies and the owner were SO sweet. I walked in with my mom to look for a prom dress and they all went out of their way to help me find the perfect dress. The selection is also very stunning, and there is a dress for every occasion here. I recommend this place to everyone, will definitely be back! :) read more

Great store with the most elegant gowns. Iman was super sweet and Samar was very knowledgeable in regards to alterations. We've been there a few times will definitely keep going back. They are very patient and keep calm even when things are hectic. If you're looking for something special, this is the first place you need to shop! Thank you lovely ladies!!! read more

Omg today my daughter and I came to Elegant Couture to look for a dress for a wedding on Saturday. Today is Wednesday and my daughter is always last minute Annie! Eman helped us search for the perfect dress, shoes and Jewelry. One stop shop! She was amazing and even kept the store open 2 hours longer! To make things even better she sent us to a woman to Tailor the dress who was awesome! She made the last minute changes all in one and a half hours. Best place ever you won't regret it! read more

Me and my sister were in town shopping for a dress for her doctorates graduation party and we absolutely loved the customer service Eman and Christina provided for us. We literally tried on almost every dress style in the store and they were very helpful with their advise and genuine feedback and stayed patient with us as we found "the one" and said yes to the dress! read more

Elegant Couture is one of the best, most friendliest dress boutiques I've been too. I've shopped at many different dress shops around the Chicagoland area and Elegant Couture is by far my favorite. Their customer service is top notch, Eman and Dora are so good at what they do. I went there to find a prom dress and my expectations as far as prom Dress shopping goes were blown through the roof! As soon I walked I did not have to wait, I was greeted by Dora and she explained to me how the shop worked. She gave me colored rings to put on the dress's Hangers that I wanted to try on. After that I was shown to a fitting room that had all my dresses ready to try on. They let you try on as many dresses as you want and they allow you take pictures of dresses on you (which other places don't). I didn't feel rushed at all. It was the fastest, easiest dress shopping experience I have ever had! They made it fun for me and It wasn't stressful at all which I found other dress places can be. Once I found a dress I loved, Eman checked me out and I was on my way! read more

Elegant Couture - Dress - Accessories Near Me - Palos Heights, Illinois

Absolutely loved my dress buying experience! I had to order a dress Eman worked with me to make sure I got the right color and sizing ! I had a short time frame on getting my dress they made sure I got it on time and followed up with me after ! read more

I love shopping here!!! The customer service is the best, there's nothing like it. I have many sisters and we all love shopping here. You never feel pressured into buying something you don't like. They are sweet and have such a diverse collection. Thank you for being so friendly and welcoming! read more

My favorite neighborhood boutique is Elegant Couture. I have been searching for a dress for my nieces wedding for three weeks straight and had no luck. I was driving down Harlem and i noticed Elegant Couture. When i walked in Dora greeted me with a smile and asked me what kind of occasion I was having and the style i was looking for. I explained the style and color i was looking for and She immediately went in the back and brought me the most gorgeous dresses! To make a long story short i ended up buying two dress. I am very happy with the dresses and the service. Their prices are very responsible. If you are looking for prom, wedding or any occasions Elegant Boutique is where you need to go! read more

The sweetest employee's i've ever met! Spent days looking for a dress and most stores have the worst service but Wolfa was the nicest lady i've met. Very honest in a good way and very very helpful they make you feel stunning in every dress and will make sure you find one you like in any color or size! I will recommend to anyone looking for a prom dress. read more

I give this place 5 STARS. I'm from Arizona and even in Scottsdale they don't have dresses.ike this place has. Went in to look for a dress for my niece's wedding next August, I was limiwith time, because I was returning home. I found the DRESS! The owners were both so helpful and not pushy at all. Beautiful sisters, that own the place. I wanted to also order a long floral dress and they encouraged me to look for a short one in the spring instead of taking my money. I love my dress that I purchased for the wedding! This is a must for any formal event! read more

I came here to get a prom dress. All of the dresses were beautiful and they had a very large selection of dresses (which they could also order for you if the size or color was not in the store).The women in the store were very nice and helpful with picking out a dress and were very honest. They even picked out dresses for me to try on for my body type. Most amazing experience i've had with picking out a dress. read more

Mother of the Bride/Groom, Do NOT pass up this shop! They were fantastic, most of the dress to try on were above size 12, which is so much better than trying to vision yourself stuffed into a size 8 ( what we had found with other stores sizes)There selection was better than the other 5 bridal shops we went to. You WILL NOT be disappointed in their selection & service ! read more

I worked with Eman and she was outstanding and super sweet. Very professional and helpful gal. I went to the big chains and the dresses were more expensive and they pressured me where as here it was a pleasant experience. Anyone that is looking for a dress for a special occasion check it out. read more

Came in to Elegant Couture with a group of friends just to browse prom dresses, and received the best service from the staff. They are so helpful and honest with your dress shopping and want to make sure you find the perfect dress without pressuring you. Loved shopping here! read more

Had amazing service and make the experience was very comfortable. they didn't make you feel like you had to buy a dress if you tried it on like other places do. read more

This is the second time I come to elegant couture and get something but this time I really felt this review was necessary. I came in with a budget and she respected it and helped me as much as possible, I was helped by Eman. When I say this women went above and beyond for me I mean it. I needed a dress within a very short time crunch and she went to Mac Duggal, picked it up to ensure it gets delivered in time and when I couldn't make it in time to grab it she personally brought it to me. Eman is like family to my mother and I and she always makes sure to make us feel comfortable even when I gave her a hard time with my picky taste. She also updated me on the status of my order and made sure I was taken care of. Her bubbly personality and super friendly and honest opinions are everything and trust me when I say you'd never ever ever get service like this anywhere else. They value relationships and trust with their clients over money and that gives me peace of mind to give them my business. read more

I loved the dress I found at this boutique. The staff was friendly and helpful. I even found the perfect earrings to match my dress. I can't wait to go back and get another dress for my next 4 weddings. Go there and you won't be disappointed. read more

Best customer service, very patient and very kind to all of their customers... You won't leave disappointed. They have very unique/phenomenal dresses for all kinds of occasions... Prom, Mother bride/groom, and even dresses for weddings... If you have seen a dress from online they are more than likely able to order it! Must enter this boutique, you will not be disappointed!! By far one of the best ones in Chicago!!! read more

I came in looking for a prom dress that didn't look like every other one I saw. As soon as I walked in I was greeted and walked through the dress picking process (it was so simple! ). They allowed my sisters and I to take a look around without hovering over us like most stores. Once I found a couple dresses, I was put in a fitting room to try the ones that I had picked out. We were helped out by 2 wonderful employees who told us they treat everyone as their own and they gave very helpful suggestions/opinions. On top of the dresses I picked out for myself, they picked out some they thought I should try on. I was introduced to some styles I overlooked, but actually ended up loving! They were such a positive, welcoming, funny and helpful staff I truly loved my dress shopping experience and purchased my dream prom dress. I highly recommend going dress shopping here instead of other stores, it was so much fun! read more

This place is amazing!!! They are incredibly patient and kind! Not only did they provide us with the best experience, but they found us the perfect prom dress!! This store is a must see! ! read more

My experience here was amazing!! The dresses were beautiful and the staff was so accommodating and helpful! I'm so glad that I came here. I highly recommend this boutique for buying dresses for any occasion. read more

This boutique is truly a hidden treasure in the South Suburbs! Excellent Customer service and exquisite selection of dresses - we have been EVERYWHERE and the third time back was a charm! The staff was very respectful to both mom and daughter and not pressuring us into a dress my daughter was not certain about. Especially after visiting three times, I'm not certain other stores would be so welcoming. That is why we went back, 3 times - it was definitely money well spent on a one of a kind Prom Dress that my daughter felt like it was was made for her - thank you Iman, Nora and the rest of the EC staff for making such a stressful experience so enjoyable! read more