I want to share my frustrating experience with Columbia Oral and Facial Surgery Center. While the…read moredoctors are good, my experience with the office has been disappointing. I'm okay with paying in advance and understand that initial estimates may be off, but I'm now owed over $1,700--a sum I've been waiting on for months. I can appreciate that estimates might not always be accurate, but this delay has gone on for too long. Initially, the office informed me that they were waiting for my insurance claim to process. After several months without updates, I reached out to my insurance company, only to find out they approved and issued payment back in July, just a few days after my son's surgery. My insurance confirmed my out-of-pocket responsibility and provided an Explanation of Benefits (EOB) to support this. After my insurance company intervened and conducted an investigation, they acknowledged our overpayment, but getting the refund back has turned into a frustrating, never-ending battle. Despite acknowledging the amount owed, the office continues to delay my refund, offering little clarity on the situation. When I contacted the front desk, I learned that checks are handled by their Human Resources department, which only adds to the confusion. My wife and I have been patiently waiting and have called several times just to find out the status of our refund, but the receptionist often doesn't answer when she recognizes our number. We even visited the office in person, only to be told to wait another 2-3 weeks for HR to process the refund. Now, after patiently waiting another 3 weeks, we are still left in the dark. Yesterday, I called the office again and was met with surprise at my inquiry. The front desk claimed I should receive my check this week but couldn't provide any information about when the check was issued, sent, or anything related to my refund. When I asked for the name of the HR contact responsible for processing the refund, I received a name but no clear answers. I requested a callback with an update, and the receptionist assured me I would hear back. Yet here I am, still waiting. I tried calling again for an update, but no one is answering or returning my voicemail messages. This has been a frustrating experience, and I hope to find a resolution soon. If anyone has faced a similar situation or has advice, please share! #CustomerService #Frustrated #HealthCareExperience

Came here last week to get my wisdom teeth removed. I'm a little late at 30 years old to have them…read moreextracted but I've never had any problems or pains with my wisdom teeth so I've never thought about taking them out until I started feeling some irritation behind one of my bottom molars and noticed a wisdom tooth that had emerged. The staff were extremely friendly and were very welcoming. Dr. Wu himself was very honest, knowledgeable and informative on what needed to be done, what the process was going to be like, post-operation procedures and generally just made me feel more comfortable about the whole thing because let's be honest, everyone feels nervous about getting their wisdom teeth removed because of all the horror stories. The whole operation itself felt super quick and easy. I mean I was knocked out the whole time because of the sedation but the whole thing felt like it took 15-20 minutes. And the good thing afterwards? I felt no pain at all. Throughout the next few days of recovery I was in no pain whatsoever. The only negative effect was the obvious swelling and soft diet you'll have to be on for a couple of days. If you need a good oral surgeon I would definitely recommend Dr. Wu!

Know that this practice has been bought out and is no longer run by Dr McCarl. He is still…read morepracticing there some but things have changed. 10 years ago I wrote them a great review. For that level of caring and service you now need to go to his office in Greenbelt. Here they have this thing where is your blood pressure is high they will not treat you. I have anxiety normally but certainly for a dental appointment. The last time I was there I had been stressing about that appointment for two weeks. I had been losing sleep. To be told, no your bottom number is 103 and needs to be 99 on an inaccurate wrist cuff and told they would treat me. Over a decade we've spent over 30k there. But no mas. No waiver allowed and they wouldn't make an exception when the bottom number was 100, it had to be 99. If y'all don't thing dental anxiety is a thing. Then I'll go elsewhere.

Extremely knowlegable, friendly, compassionate, and organized medical professionals. I want to…read morethank the entire staff, from the front to the back. Greatly appreciate your attention to detail and warmth, as someone who has anxiety in the dental chair, i felt this experience was truly one of the best and i feel very fortunate for Dr McIver, Dr Paik to be on my care team.

My grandmother died in Dr.Coletti's office. Her death was the not the first death in this practice…read more My personal experience with the staff in the wake of her death has been horrifying. Her death was the result of foreign objects obstructing her airway. She died after coming out of anesthesia and suffocating to death.

Has no bed side manor. He is the Most pessimistic Physician I've ever encountered …read more Unfortunately, when you listen to him he professes to be the expert. Undoubtedly, he is a good physician, but his manner, not to mention, his employee interaction Is less then professional. He is one possibility one of the most acerbic person that I have ever met. Not a friendly dude to say the least. Also, his diagnosis, in my experience, has not been accurate - at least in my case. He told me after a very invasive procedure that I would have to have it again..... fortunately, he was WAY OF BASE.!!!! Be prepared to deal with an absolute prick. Just ask his employees. My suggestion is to seek an alternative.

While the thought of needing an oral surgeon for wisdom teeth extraction is not at the top of my…read more"wish list", this office and the surgeons are top-notch! The front staff is more than kind, the instructions and follow-up post surgery are more than adequate and easy to follow. I was extremely nervous for my child's wisdom teeth extraction, but the surgery went extremely well. They understood my child's medical needs and gave them exactly what they needed. They followed up by email and phone calls to make sure everything was OK. Thank you for making a kinda unpleasant surgery comfortable!

I have had the most amazing experience with this practice! Dr. German and staff took very good care…read moreof me from the initial consultation to the procedure itself and the follow up. I highly recommend them.

If you need to get your teeth or tooth extracted with no pain, this is your place. I've read so…read moremany horrible reviews on oral surgeons including the one that was referred to me by my dentist. I wanted to come in ASAP but Dr. Johnson was about 2 1/2 weeks booked out. In the meantime I received a health screening email that had to be completed before the appointment. When I made the appointment I was told it was a consultation however when I arrived I was advised they will complete the surgery that day. I was a ball of nerves to say the least and I was hungry. Before the surgery the doctor introduces himself, he asks if you have any questions, and he goes over the process in detail. I did not need laughing gas, he numbed me very well, and I did not feel a thing. I listened to my music, about an hour or so I was done. The entire was amazing, parking was great, and the office looked clean. As soon as I got there he was ready so I did not have to wait. 5/5 experience and I would recommend him! Thank you Dr. Johnson and staff for the best oral surgery experience ever.

Doctor Johnson did a great job removing my wisdom teeth. It was a quick and easy procedure using…read moreanesthesia to put me to sleep. The staff there is also very friendly and helpful. I'd definitely recommend him to whoever needs oral work done. He's good to go!

I don't get the bad reviews here. Dr. Muul is very professional and takes his time answering…read morequestions in a calm, patient way. If you're looking for someone that will be honest, straight to the point, and give you a quick and painless procedure, then Dr. Muul is your guy! I had all my wisdom teeth removed years ago. I was worried, and it was over before I knew it started. Since then, I've gone back twice for growths on my gums. For my most recent visit, the growth was much bigger than before and I really thought it was going to be a terrible procedure. Dr. Muul explained everything that was going to happen. He could tell that I was nervous and said he was going to 'test' the novocaine. But, literally 2 minutes later, it was all done. He gave me an Rx for a one week supply of pain medication, but it was done so well, that I hardly felt a thing even when the novocaine wore off and the days afterward. I never had any complications at all and it healed as if nothing had ever been there. When I returned for a final check-up and care instructions, at my request, he also looked at my x-rays from a new dentist I had gone to and gave me a second opinion on the need for a nightguard. Although he does sell nightguards, he said my dentist should be able to do it, but if they could not, he would be able to help. I strongly endorse Dr. Muul!

I was referred to Dr Muul bc he accepts my insurance but would never have picked him otherwise. I…read morewas extremely nervous and expressed this to his staff and to him directly but no one seemed to care. Dr. Muul had no bedside manner...he wasn't friendly...or personable and certainly didn't do anything to alleviate my fears or nervousness. He just began discussing my X-ray. I will say that it was a relatively painless procedure(so thumbs up for that) but he didn't take note to the fact that my breathing was labored, my chest was heaving and I was stiff as a board with fear because I had no idea what was happening. I began crying the second I confirmed that he was done and he told me to have a good day without hardly glancing in my direction because he was already talking to the assistant about the next patient. I was asked to fill out a comment card and didn't feel very comfortable actually writing all of this but realize that I should let people know that if they are the types(like myself) who need a bit of kindness and some hand holding when it relates to the dentist/dental procedures...this is probably not the office for you. Are they professional...yes...very! Did I feel the doctor was competent...absolutely...he did a good job and I didn't feel pain at all. The good and the bad...I felt I should share.

Excellent care for two prior root canals done. Will always call on this dentist for any future…read moredental services he provides.

Dr. Waxman too very good care of my teeth while I was a patient…read moreduring the spring of 2012. It meant a lot to me to find a specialist who was so caring, efficient and had a great staff. As a young, single woman, the procedures that I had were expensive, even with insurance, and I was glad that his office offered to let me split payments and work out arrangements. I even wrote this glowing review of your office on Yelp: "...after visiting his office a total of five or six times for follow ups, I can say that it's one of the best. Dr. Waxman is very nice and very gentle and very willing to explain things and make sure that you are not in pain..." I held his office in high esteem and, before January 2014, would have said that Ms. Laura Gonzales was a big part of why his office works so well. Laura was the person I interacted with the most to schedule appointments, make payments and discuss bills. She was always professional and even friendly. Until Monday, Jan. 6, 2014, when I had a very unpleasant phone exchange with an obviously exasperated Gonzales. She was rude from the get-go, telling me that I needed to pay approximately $122 immediately. I wasn't aware that I had a remaining balance, since I'd already paid the office so much while the procedures were being done and sending a couple of checks after the fact. (Another reviewer that Yelp "didn't recommend" had a similar experience with this office.) Gonzales was short with me when I asked if I could settle the bill for less, since I had been out of work for months. (Other providers have been willing to do this.) She offered to take off $22. I tried to negotiate more, asking her if she would accept 50 percent of the balance, and she snapped, huffed, cut me off, raised her voice and did everything but call me names. In short, she was rude. Very rude. She was nasty. She belittled. She was snarky. She threatened to send the bill to collections when I tried to explain that I couldn't pay $100 immediately. I asked to speak to someone else and she refused. Eventually, she hung up in my face. I called back and again asked to speak to someone else and she spit out, "I don't know what else you expect me to say!" I'm sure Gonzales has worked for this office for a while and that she was normally competent at her job. Before that phone conversation, I would have said that she was an asset to your office. I don't know if Gonzales was having a bad day, or if something was going on outside of the office, but $100 should never make a person act as rudely to another person as she was to me that day. I'm not arguing that I didn't owe money, or that I shouldn't be expected to pay the money. (I settled the balance over the next 4 months.) I'm arguing that the manner in which the money was collected was unnecessarily harsh, rude and dehumanizing.

These folks rock. Seriously. They truly care about their members. They are earnest, engaged and…read moresuper sweet people. Ask for Kayla, she is a gem. Oh, and it is the Maryland State Dental Association, so unless you are a dentist or a dental vendor, you will probably never visit this space.